SaaStr

NOVEMBER 26, 2019

sales team. We disrupted this space and ended up pushing out software vendors that had been doing this for 25, 30 years. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is where I got my chops in growing and scaling enterprise sales teams. Good afternoon.

Scale 287

Scale Sales Hiring Underperforming Technical Team Sales 287

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

Frontegg

JUNE 23, 2025

Common misconfigurations include exposed storage buckets, excessive permissions, unsecured APIs, and poor network segmentation. Integrating CSPM into DevSecOps processes embeds security checks across the development lifecycle. APIs are common targets due to their accessibility, making secure configuration critical.

Cloud 52

Cloud Underperforming Technical Team Management compliance 52

FastSpring

APRIL 24, 2025

Since 2010, she’s been leading teams, building websites, web applications for nonprofits, K through 12, higher education, government, businesses of all sizes. I’m sure people that are listening have maybe a personal answer in their mind or some particular thing that, yeah, it’s color coding on websites or something.

Business 107

Business Software Review Underperforming Technical Team AI Search 107

BetterCloud

JANUARY 15, 2025

This is why security teams require SaaS security assessments. Taking advantage of an apps coding mistakes, rogue actors can inject malicious programming code into a web page that a user interacts with. It gives the bad actor access to a users browser, hijacks the session, and then redirects the user to malicious sites.

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

Neil Patel

SEPTEMBER 17, 2020

The top 6 options for VoIP phone service: Ooma – best for small businesses Nextiva – best for remote teams RingCentral – best for fast-growth Grasshopper – best for mobile teams Verizon – best for large businesses 8×8 – most affordable VoIP service. Software-based. Let’s dive in!

Systems Review 145

Systems Review Software Review Scale Mobile 145

SaaStr

JULY 1, 2021

PlanGrid builds beautiful, simple software for the construction industry. The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Getting the team right is so key here.

VP of Engineering 286

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 286

Sales Hacker

AUGUST 26, 2021

Plans have evolved over time and are becoming quite a grueling code to decipher. We need to collectively understand the intricate details of the document so that every sales rep and sales leader is aware of the important elements to identify. Companies have a lot of reasons like a history of bad customers, bad sales, etc.

Software Review 119

Software Review Compensation Payment Features Underperforming Technical Team 119

Sales Hacker

SEPTEMBER 18, 2020

Marketing and Sales Development groups tackle engagement, Sales covers execution, and Customer Success and Account Management handle continuity. When done right, RevOps act as the framework that keeps the entire engine running smoothly by unifying operations and strategy for each of the different teams. Simple right? Execute FAST.

Technical Review 137

Technical Review Development Team Review Systems Review Engineering 137

Scytale

JUNE 20, 2025

However, you need the correct documentation and critical reports. A great pen test report outlines critical vulnerabilities, their impact, and provides actionable remediation steps for your team. A pen test highlights your organization’s weaknesses before a cybercriminal can use them against you. Easy enough?

Underperforming Technical Team 52

Underperforming Technical Team Technical Review Development Team Review Systems Review 52

Neil Patel

SEPTEMBER 12, 2020

Do you want to start a simple blog documenting your travel adventures? Things to consider: Custom code – Website builders use standardized code, which are the building blocks of a website. In some cases, however, you may need your own custom features and the ability to write your own code. Scalability.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

Audacix

SEPTEMBER 11, 2024

Table Of Contents Cheat Sheet for Application Security Best Practices Get It Now The Open Web Application Security Project ( OWASP) Top 10 is an essential resource for developers and security professionals, providing a comprehensive and broad consensus of the most common and critical security risks in web applications. What are OWASP attacks?

Software Review 89

Software Review Underperforming Technical Team Systems Review Technical Review 89

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc. Alternatives: AdRoll, Quantcast.

Technical Review 223

Technical Review Technology Scale Marketing 223

Chart Mogul

SEPTEMBER 25, 2017

Documentation, more often than not, is an afterthought for many SaaS businesses. Building a world-class sales team. Building a world-class sales team. Putting together a comprehensive library of documentation. Why is good documentation so critical? “A well-designed product shouldn’t need documentation.

Underperforming Technical Team 68

Underperforming Technical Team Scale SaaS Technical Review 68

How To Buy Saas

MAY 28, 2025

Tools like Unstructured and LlamaIndex load external documents (PDFs, webpages, databases) so the LLM can remember relevant information. Why SaaS Builders Should Care LLM orchestration delivers clear business value to SaaS teams. The result is faster AI feature development and fewer manual interventions.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

User Pilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Scalability and security: Can the platform grow with your business and protect your data?

Software Review 52

Software Review Engagement Software Scale 52

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news? For public use. The good news?

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

User Pilot

AUGUST 26, 2024

Here are some of the best tools for product data capture: Userpilot — best no-code data capture technology for web apps. Ready to start tracking product data code-free? This allows you to prioritize product development efforts and improve product performance. Pendo — best data capture technology for mobile apps.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

User Pilot

AUGUST 17, 2024

Solution : Zoezi chose Userpilot over other options like Pendo , ProductFruits, and Appcues due to its functionality, cost-effectiveness, and strong customer support. Results : Implementing Userpilot allowed Zoezi to prioritize development efforts based on actual user behavior, leading to better resource allocation. Track page visits.

User Experience 105

User Experience Underperforming Technical Team Software Review Systems Review 105

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

User Pilot

AUGUST 17, 2024

“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. AI enables product teams to achieve more with fewer resources. Want to learn more?

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

Sales Hacker

MAY 8, 2019

A successful close is the end goal that every sales team guns for. But despite a focus on closing sales, it remains one of the biggest issues for teams. In fact, 36% of sales teams regard it as the most challenging part of the sales process, and 28% say it’s their top priority. Giving your sales team highly qualified leads.

Underperforming Technical Team 111

Underperforming Technical Team Sales SaaS Forecasting 111

Intercom, Inc.

MAY 14, 2019

“Successfully managing complex sales requires a different level of visibility into your deals” To get visibility into large deals, I developed a visual framework – which I call the Agile Arrow – that applies popular project management principles to the work that we do as salespeople. 2 critical security and compliance inquiries.

Scale 147

Scale Management Sales Underperforming Technical Team 147

User Pilot

MARCH 17, 2025

There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs. But dont worry: I’m coming to help! Fail in that mission, and you risk damaging customer loyalty.

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

Neil Patel

OCTOBER 27, 2020

Everything from a site builder, perhaps using a website template to web design and using social media to develop your new business website. This is just as bad as not having a website in the first place. Most good support teams will even have full backups of your site that they can restore if worse comes to worst.

Underperforming Technical Team 145

Underperforming Technical Team Social Media Marketplace as a Service Software Review 145

Stax

MAY 21, 2024

The consistent software updates and upgrades have made it easier than ever to run businesses. With management systems’ continual growth and improvement, it’s no wonder software sales are at an all-time high. Because of the many hats employees wear, especially those part of a small law firm, case management software is necessary.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

Baremetrics

NOVEMBER 9, 2021

Develop a Full Marketing Strategy 2. SMB SaaS companies tend to have higher churn rates due to their lower demand and less sophisticated needs. High churn is understandable for newer startups, but it does indicate that a tool may be a poor market fit, have limited demand, or struggle to compete against similar products.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

The Angel VC

MAY 4, 2018

I’ll be sharing a few specific observations from the S1 review, but let’s start with some more general thoughts about the company. Instead, I think that the right team has to hit the right opportunity at the right time. I remember that before switching to Dropbox, I used another piece of software to sync files across two computers.

Underperforming Technical Team 143

Underperforming Technical Team Technical Review Systems Review Software Review 143

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 157

Scale Payment Services Payment Methods Scaling 157

Chart Mogul

MAY 30, 2019

We work hard to span all areas of the pyramid, with smart feature prioritization, solid help center documentation, regular NPS surveys, and now, proactive customer success. Ingmar, our VP of Customer Success, and our support team cracked the code on first response time and measuring NPS. Is it onboarding, renewals, NPS, etc.

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

User Pilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. Bad customer support: Poor customer support leaves customers without help or thinking their complaints are not taken seriously.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Intercom, Inc.

JULY 23, 2020

Like it or not, however, we now have no choice but to adapt – and that means ushering in a new era of potentially more efficient products, if we can just figure out how to get through a difficult learning curve where we’re frantically switching between calendars, video chats, email clients, spreadsheets, and documents. So what’s the solution?

Technical Review 199

Technical Review Payment Methods Payment Solutions Development Team Review 199

Neil Patel

OCTOBER 13, 2020

To review where you’re spending your time, click on the RescueTime icon in the menu bar. How To Outsource Your Work With Software. There are tons of advantages to outsourcing with software. You should always look for a software solution before a human solution. Select “Go to Dashboard…” from the menu.

Outsourcing Services 143

Outsourcing Services Outsourced Development Sales Hiring Technical Review 143

Frontegg

MAY 24, 2021

The software development world has changed dramatically over the last few years. Following the SaaS revolution, almost no software products are sold today outside a cloud and subscription model. Getting yourself familiar with the code ? —? Monolithic applications normally mean huge code bases. SEE HOW EASY IT IS.

Software Review 98

Software Review SaaS DevOps as a Service Underperforming Technical Team 98

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. As such, product gaps are opportunities for SaaS products to improve and grow.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

Baremetrics

FEBRUARY 2, 2021

This article will walk you through a full Stripe vs. Zuora comparison including features, pricing, user reviews, and more. Stripe vs. Zuora: Features Stripe vs. Zuora: Pricing Stripe vs. Zuora: Reviews Stripe vs. Zuora: The Bottom Line Conclusion. Stripe Reviews Stripe currently has an average rating of 4.4 Table of Contents.

Payment Methods 75

Payment Methods Payment Services Technical Review Merchant Services 75

User Pilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. Measure the performance of your support team.

Metrics 98

Metrics Software Review Strategy Underperforming Technical Team 98