Sales Enablement, SaaS and Growth

MARCH 23, 2020

There’s many definitions out there, but essentially, mental models are frameworks, principles and ideas which allow you to examine and solve problems in a systematic way and when applied correctly, help you think better. Network effects (marketplace). The right mental model is a shortcut to the right answer - they provide an edge.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Since then, you’ve spent over 12 years in post-sales leadership.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Intercom, Inc.

NOVEMBER 14, 2019

That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” We love the marketplace you’ve created.’”.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Totango

FEBRUARY 22, 2021

By definition, a game changer is a person or thing that dramatically changes the course, strategy, or character of something. For example, our clients in the hospitality industry used Totango to pivot and survive by quickly embedding digital best practices straight from the Totango SuccessBLOC marketplace. Totango Sets New Records.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

OPEXEngine

MARCH 9, 2021

That’s exactly what got the former Zenefits leadership team into trouble. It’s not just about delivering a superior product to the marketplace; rather, several stars must align,” he says. Introduce new leadership. New leadership brings fresh thinking, energy, and the ability to rally a team around a new culture.

Scale 52

Scale Sales Hiring Marketplace as a Service Underperforming Technical Team 52

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. ” Nicolas : VP of Marketing, definitely. We definitely under invested last year. Nicolas : Yeah, definitely.

Sales Hiring 239

Sales Hiring Sales Recruiting Scale Payment Methods 239

SaaStr

MAY 15, 2020

Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. So, our products and services are around how can we help companies utilize open source more effectively, more securely, more responsibly, as well as contribute.

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

Intercom, Inc.

APRIL 7, 2022

Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. As the role evolves, it becomes more proactive – the CSM starts advising customers on how to make the most of their service and helps them succeed in their long-term goals.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

Andreessen Horowitz

APRIL 9, 2024

And it’s really just about building the definitions and the plays and the stories of success around them into one spot so people know where to look. The data revolution in partnerships Sarah Wang: That’s incredibly exciting and definitely part of our investment thesis in investing in Crossbeam.

Scale 118

Scale Technical Review AI Sales Hiring 118

SaaStr

JULY 22, 2020

One is two thirds enterprise, one third consumer, some healthcare as well now, and I would say, over the last few months, we have still continued with the same areas that we were excited about before so very much in marketplaces and consumer subscription and SAS. And so that’s definitely an area that we’re investing in.

Venture Capital 219

Venture Capital Investment Travel Marketplace as a Service 219

Intercom, Inc.

JULY 21, 2022

There’s more of a habit, whereas the drivers are always comparing their earnings with Uber to other opportunities like picking up a part-time job within the services industry. A transactional marketplace like Uber, where riders can actually use it every day for commuting, is very nice. We spend a ton of time on problem definition.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

NOVEMBER 7, 2019

For me, one definition I like is the one from Bill Gates when he said, “the platform is when the economic value of everybody that uses it exceeds the value of the company that creates it” That’s what a platform according to Bill Gates. What would be your definition? Right, Renaud? What do you have in mind?

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

ChurnZero

NOVEMBER 18, 2022

According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. My job is to continually inform and share knowledge that’s going out in the marketplace. My VP definitely does because I vetted the idea with them, and we’re going to go with it.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. Then a mentor’s invitation from the other side of the world powerfully transforms everything as Joshua embarks on the journey of discovering leadership secrets of strategic selling.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. Chase Merchant Services that we’re now a part of processes $1.2 WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. Want to see more content like this?

Payment Services 135

Payment Services Merchant Services Payment Solutions Payments 135

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. We have relationships with the biggest CRM companies: Oracle CX, SAP CRM, Microsoft Dynamics and Salesforce (95% of our marketplace). It was relatively new to that marketplace at the time.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

Sales Hacker

DECEMBER 27, 2018

Our predictions are made up of the trends we’re seeing in the marketplace and sales ecosystem. This one isn’t just a sales trend, but also a buying trend: more people will begin to expect to access products and services this way. Trend #8: Sales Leadership Going Deep. Trend #6: Next Best Action.

Trends 104

Trends Technical Review Artificial Intelligence Sales 104

Sales Hacker

FEBRUARY 12, 2021

Before we dive into more details, let’s look at a few definitions. An established marketplace is a sign that you’ll have the integrations you need in the future. It can be used by everyone in the company, from the sales team to leadership to inventory tracking. Access to Freshdesk Marketplace for app integrations.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

BetterCloud

FEBRUARY 12, 2021

Many definitions of this newly emerged technology category have been floating around in recent years. These could be a Cloud Access Security Broker (CASB), identity provider, IT service management tool (ITSM), or a human resources information system (HRIS). Industry standard best practices in pre-built automation templates.

Management 52

Management SaaS Marketplace as a Service Cloud 52

Sales Hacker

SEPTEMBER 20, 2022

That’s differentiated us in the marketplace. My next position was of service or a beverage director. If you care genuinely about the person that you are working with, selling to, or providing service to, nothing else matters. The future of restaurants and new technology [9:48]. How far do you see this going?

Technical Review 54

Technical Review Sales Hiring Scale Marketplace as a Service 54

SaaStr

JULY 9, 2019

The challenge, however, is that because of the limited disposable income that both consumers and businesses have, you can’t charge a lot of money for services there. ” At this point we were offering the service for free. That’s very difficult for startups because startups by definition are new brands, right?

Scale 162

Scale Sales Recruiting Scaling SaaS Payments 162

SaaStr

SEPTEMBER 3, 2019

We are definitely the fastest growing code school probably of all time. Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. And even if there was a small fee attached to that, it just doesn’t matter. And interestingly, nothing really on Uber is new.

Acquisition 138

Acquisition Software Review Payment Methods Marketplace as a Service 138

Neil Patel

OCTOBER 24, 2020

You can also select a freelancer profile from these marketplaces. Whether it’s recruiting top talent, determining compensation to align with company goals, or improving employee retention, an HR consultant can streamline everything using their leadership and communication skills. IT Consultants. Operations Consultants.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

User Pilot

SEPTEMBER 4, 2023

Definition and Origin The concept of blue ocean strategy was first introduced in the 2005 book “ Blue Ocean Strategy : How to Create Uncontested Market Space and Make Competition Irrelevant” by professors W. With globalization and advancing technology, products and services are becoming commoditized faster than ever.

Strategy 64

Strategy Technical Review Business Innovation 64

SaaStr

JULY 30, 2019

Vijay Gill is the head of engineering at DataBricks and brings engineering leadership experience from Google, Microsoft, AOL, and Salesforce. Weiping leads the engineering team as the top software architect for Salesforce Service Einstein, the company’s customer service AI platform. Weiping Peng: Definitely.

Engineering 132

Engineering Part-Time VPE Technical Review Fractional VPE 132

SaaStr

JUNE 10, 2020

Now I will tell you, things went dead for definitely two and a half weeks. We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. We certainly can’t do thought leadership round tables in person, and we can’t do the sporting events.

Travel 176

Travel Marketing Scale Outsourcing Services 176

SaaStr

FEBRUARY 18, 2020

And our job is to basically find a way to bring that to life, be ambassadors of the brand and bring it out to the marketplace. It’s about winning together and building that relationship and that dynamic between the marketing leadership and the CEO is key to doing that. Anthony : So it’s not about sort of humbling ourselves.

Scale 214

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 214

User Pilot

SEPTEMBER 4, 2023

Definition and Origin The concept of blue ocean strategy was first introduced in the 2005 book " Blue Ocean Strategy : How to Create Uncontested Market Space and Make Competition Irrelevant" by professors W. With globalization and advancing technology, products and services are becoming commoditized faster than ever.

Strategy 52

Strategy Technical Review Business Innovation 52

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Anita Nielsen. Anita Nielsen is a best-selling author and sales performance coach.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Ryan Bonnici: So they work hand in hand but I think, yeah, we definitely went a little bit too far in one direction.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SaaStr

APRIL 3, 2019

The biggest companies on earth spend billions of dollars on this service no one’s ever heard of called freight forwarding and they all hate their vendors. So we never should have even been a, we’re in multi sided marketplace. And the reality is we’re in a service business. So we have this enormous market.

Scale 100

Scale Sales Hiring Systems Review Marketplace as a Service 100

SaaStr

JANUARY 28, 2020

Our monthly self-service churn went from like 3% to like 9%, right? I mean, there’s definitely paths that are more well-worn. And then Deborah, let’s definitely open it to questions. We’re seeing that the marketplace is becoming like more and more noisy, right? We were wrong. He’s a great person.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

Neil Patel

DECEMBER 17, 2020

Leadership can leverage your BPM platform to track tons of useful data for measuring productivity, forecasting costs, and further refining processes. Other helpful features include: Reporting dashboards Native integration with Slack and GitHub API access Self-service portals and forms SLA and deadline tracking. It’s built for agility.

Payments 131

Payments Payment Solutions Software Review Payment Services 131

SaaStr

AUGUST 15, 2020

I mean, we can talk a lot about this, but that’s a little bit about where we’re headed on that, but it’s definitely a change in selling process, and then it’s definitely a change in the journey. We’ve got everything from self-service all the way up to the enterprise. It’s about adoption.

Payment Methods 201

Payment Methods Merchant Services Scale Payments 201

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. Law practice management software existed, but it required on-premise service and tens of thousands of dollars in annual upkeep, which meant only the big law firms had access to it. Again, this was 2007.

Technical Review 40

Technical Review Scale Sales Hiring Business 40