SaaStr

OCTOBER 2, 2023

options: Find a replacement “founder” While this isn’t literally possible, by that I meant someone who can operate at a very senior role and carry the founder-level emotional and leadership role. At least, it’s your fault too by definition. Basically, you have 2.5 Fake it for a while. This really is the 0.5

Startup 217

Startup Banking Leadership Engineering 217

Intercom, Inc.

AUGUST 9, 2022

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. The Cloud 100 evaluation process involves ranking companies across four factors: market leadership, estimated valuation, operating metrics, and people & culture.

Cloud 211

Cloud Leadership Innovation Communication 211

Kellblog

OCTOBER 3, 2020

Isn’t that kind of the definition of being anal. The actual issue here is one of leadership: being aware of your strengths and weaknesses, trying to avoid over-doing your strengths and working to compensate for your weaknesses. Did I just say, “what exactly do you mean by anal?” ” Oh s**t, I did.

Leadership 68

Leadership Compensation Retention Communication 68

SaaStr

MAY 23, 2023

So leading growth stage VC Iconiq has published its latest and very detailed Definitive Guide to Sales Compensation here. Sales Leadership Typically Has 40% or So From Variable Comp. It’s very detailed and oriented more toward growth-stage scale-ups — but it’s excellent. Everyone should have a read.

Scale 251

Scale Compensation Sales SMB 251

CustomerSuccessBox

FEBRUARY 27, 2019

In such companies, a customer success leader defines the goals and the metrics that the customer success department has to follow in consultation with the senior leadership. This direction should come from senior leadership, preferably from the CEO so that the employees understand how crucial customer success is.

Customer Success 65

Customer Success Leadership Consulting Churn 65

SaaStr

JULY 13, 2023

Each will have a unique leadership style, sell different products, target different markets, lead different teams, and build distinctive growth strategies. Leadership experience. Sales skills would definitely be important. Continuing with the ABC Company example, here’s what those qualifications may be. Coaching & mentoring.

Sales Recruiting 178

Sales Recruiting Sales Hiring Scale Sales 178

OpenView Labs

APRIL 28, 2021

It will definitely not work for companies in the data space building products for a savvy, tech-loving audience—people who know what they don’t want and are on the lookout to solve hard problems. Or is it to build brand awareness, exhibit thought leadership, drive organic traffic, or something else? Community marketing.

Data 55

Data Marketing Content Marketing Software Review 55

SaaStr

FEBRUARY 4, 2022

I don’t pretend to have all the answers on how to run the perfect board meeting, but I’ve definitely participated in some truly amazing–and truly painful–ones, so I hope some of what I’ve learned will be useful to founders. Here are 10 tips on the best ways to ensure a successful board meeting.

Sales Hiring 225

Sales Hiring Scale Leadership Startup 225

SaaStr

DECEMBER 3, 2021

Aydin Senkut’s firm, Felicis Ventures, takes this so seriously that they started an initiative called the Founder’s Development pledge, a program that offers founders executive coaching, therapy, leadership training courses, etc.

Development 218

Development Entrepreneurship Company Culture Leadership 218

Tom Tunguz

JANUARY 31, 2019

I’m not sure we’ll ever be able to say definitively what constitutes a great leader. One way of looking at leadership development is through Adult Development Theory, an idea pioneered by Dr. Robert Kegan , a developmental psychologist at Harvard that borrows from others in the field. Leaders may be understated or zealous.

Leadership 203

Leadership Government Development Management 203

30 Day Leadership

APRIL 4, 2023

There are many parallels between the Navy Seals and leadership. On this episode of the B2B Leadership podcast, I lay out a vision for what an Elite Leader is and how to become one. Podcast highlights: 0:11 - Defining elite - What is the dictionary definition of elite? Leadership #B2BLeadership #BusinessLeader

Leadership 52

Leadership B2B Communication Metrics 52

SaaStr

MARCH 30, 2024

Hiring is >hard< And at some point, you definitely have to compromise in some ways. Then, you’ll have enough folks and experience to put a small team on a new initiative / segment / market. The “I Give Up” VP Hire. But not on quality. Hiring a VP you don’t really believe in, to get the hire done after X months … never works.

Scaling 257

Scaling Revenue Underperforming Technical Team Market Segmentation 257

SaaStr

NOVEMBER 15, 2022

The shift to using SaaS metrics as a common language led to a common definition of what a great cloud business should look like. The answer is no –– companies that do fit the metric monolith are still excellent, and these indicators remain helpful for leadership and investors. as a common language to analyze a cloud business.

Metrics 199

Metrics Machine Learning Artificial Intelligence Technical Review 199

Sales Hacker

JUNE 9, 2020

Of course, we’re talking about what’s going on during the pandemic, but also just about his leadership skills and his experience. So you definitely have to acknowledge that and find ways for your people to be successful because we’re all working harder than ever. Sales teams have had to quickly adapt to a new normal.

Leadership 78

Leadership Scale Sales Recruiting VP of Engineering 78

SaaStr

JULY 22, 2022

When it comes to brand awareness, Koehler states that the marketing team must have the trust of leadership and not expect an immediate payoff. When asked whether the marketing budget should be cut, all three panelists agreed –– definitely not!

B2C 208

B2C Scale Marketing Sales Hiring 208

ChurnZero

DECEMBER 19, 2023

Metrics are the key to aligning with finance , proving value to your leadership and of course understanding the health of the business. Here are how the top nine customer success metrics tallied up, with links to their definitions and examples from our Churnopedia metrics glossary. Metrics are the language of business. Churn rate.

Customer Success 52

Customer Success Metrics Customer Lifetime Value Leadership 52

30 Day Leadership

MAY 31, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje breaks down the most important lessons he learned in overcoming imposter syndrome as a B2B leader. Podcast highlights: 0:24 - Defining imposter syndrome - Nils provides a simple definition and example.

B2B 52

B2B Leadership Investment Development 52

30 Day Leadership

MAY 31, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje breaks down the most important lessons he learned in overcoming imposter syndrome as a B2B leader. Podcast highlights: 0:24 - Defining imposter syndrome - Nils provides a simple definition and example.

B2B 52

B2B Leadership Investment Development 52

User Pilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Let’s dive in!

Technical Review 101

Technical Review Management Underperforming Technical Team Leadership 101

User Pilot

NOVEMBER 20, 2023

To become a TPR you don’t need a degree in software engineering, but it will definitely help. However, you need the right mix of technical and leadership skills. This requires excellent technical knowledge and experience, as well as general leadership skills. What do you need to become a technical product manager?

Management 105

Management Software Development Engineering Market Research 105

Sales Hacker

DECEMBER 9, 2022

Many organizations start with simple rules and definitions – geography-based territories (east, central, west) or account-based territories. Don’t just evaluate market potential for territory definition. Do your current territory definitions still suit the needs of your business or do new structures or rules need to be considered?

Scale 97

Scale Headcount Sales Forecasting 97

Intercom, Inc.

MAY 20, 2019

The other path, the one I’ll focus on in this post, continues along the journey of individual contributor : to mastery of the craft of design, to leadership without the need to manage, to above all else shipping great work. Another dimension on which behaviors can be assessed is whether you are demonstrating leadership in your role.

Development 223

Development Leadership AI Search Communication 223

Intercom, Inc.

JULY 28, 2022

Sanj started working at Salesforce back in 2005, when the company had around 1,000 employees and a few hundred million in revenue, and he was a part of its growth for 14 years, holding several leadership positions in multiple markets in EMEA. It’s very transparent, very collaborative, and filled with really smart, amazing people.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

IT World

SEPTEMBER 10, 2022

Though definitions vary, quiet quitting is the deliberate withholding by an employee of their full potential effort at work. In the wake of quiet quitting, the phrase "quiet firing" emerged — the deliberate withholding by employers of raises, promotions, development, and leadership opportunities.

Leadership 71

Leadership Trends Engineering Development 71

Intercom, Inc.

JULY 19, 2018

But as Jean and Edmond will now tell you, following years of engineering leadership at Quip, Quora, Medium and more, that simply isn’t the case. They’ve now started a company together, Co Leadership , to help pave the road for engineers to become leaders. Leadership is a mindset, not a title. Louis: How do you define leadership?

Engineering 135

Engineering Leadership Software Review Technical Review 135

User Pilot

AUGUST 21, 2023

TL;DR Product managers need to have good problem-solving, communication, and leadership skills. Leadership. Despite not being classed as a C-level position, product managers are often leading multidisciplinary initiatives that start with your developers and end with the sales team so confident leadership is a must.

Interviewing 96

Interviewing Underperforming Technical Team Management Sales Hiring 96

ChurnZero

APRIL 12, 2022

Definition of a chief customer officer. They often provide unifying leadership to different areas of your business that are involved in customer contact. The ability to offer leadership to all customer-facing teams. We’ll help you answer the most common questions to determine whether you need a CCO to attain your goals.

Sales Hiring 98

Sales Hiring Leadership Customer Success Interviewing 98

Totango

MARCH 1, 2022

Fifty percent of our leadership team, our executive team and our go-to-market organization at Totango are women,” said Jamie Bertasi, Totango COO. “I I think it’s really important to support more women in tech and leadership roles and I think the number one thing we need to do first is to actually show that it’s possible.”.

Technical Review 100

Technical Review Leadership Technology Education 100

ChurnZero

APRIL 8, 2022

It’s the definitive Customer Success leadership summit. Get the leadership tactics to build a high-performing team, as well as the strategic frameworks needed to see the big picture and become a strategic partner to the business. All it takes is one idea to spark creativity and change. you’ll find ideas for years.

Customer Success 98

Customer Success Scale Leadership Compensation 98

Sixteen Ventures

AUGUST 26, 2020

they are not profitable), you can’t just go to your executive leadership with a hunch or opinion. The idea here is to be able to go to your executive leadership with a compelling, logical, and quantifiable case that backs up the need to stop acquiring Bad-fit customers. It’s all about money, like it or not.

Customer Success 128

Customer Success Churn Leadership Interviewing 128

Intercom, Inc.

APRIL 8, 2020

The care needed to make fundamental changes to an already well running system without causing a lot of friction would inevitably add to the workload of an engineering leadership team that’s trying to cope with working under very new and changed circumstances. Oncall together, in isolation.

Software Delivery 223

Software Delivery Software Review Software Systems Review 223

SaaStr

NOVEMBER 8, 2022

It definitely happens all the time, but true failure more often happens quickly. I see burn-out much more commonly in “fairly successful” entrepreneurs — not failed ones. And usually starting around Year 3. Building in Year 4. And then it hits >hard< in Year 5. First, it’s hard(er) to fail slowly. You never get out of WeWork.

Revenue 244

Revenue SaaS Management Leadership 244

Intercom, Inc.

DECEMBER 20, 2022

There was a desire for more top-down leadership – at Intercom, we kind of operate with a very autonomous model of teams and groups of teams, but they were looking for a bit more direction from some leaders like myself and yourself on high-level strategy. Paul Adams: Yeah, it definitely did. To me, that’s the definition of allyship.

VP of Engineering 118

VP of Engineering Technical Review Software Review Scale 118

Intercom, Inc.

JANUARY 8, 2019

The other path, the one I’ll focus on in this post, continues along the journey of individual contributor : to mastery of the craft of design, to leadership without the need to manage, to above all else shipping great work. Another dimension on which behaviors can be assessed is whether you are demonstrating leadership in your role.

Leadership 152

Leadership AI Search Communication Engineering 152

SaaStr

APRIL 6, 2022

” As a leader, by definition, you will have a team. As you choose your approach, remember that it should never be about “the leadership vs. the team”, or “product vs. research”. . “You want to go far, and you want to go together.” “Everyone’s mental model of what is a product is different.”

Scale 174

Scale Leadership Scaling Interviewing 174

Scytale

NOVEMBER 7, 2023

In clauses 1-3, the framework thoroughly introduces ISO 27001 information regarding the scope and context of essential terms and definitions. Leadership Involvement (Clause 5) When it comes to getting ISO 27001 certified, leadership involved is critical. After that, we get to the key requirements. Let’s unpack.

Systems Review 52

Systems Review compliance Leadership Management 52

Scytale

NOVEMBER 7, 2023

In clauses 1-3, the framework thoroughly introduces ISO 27001 information regarding the scope and context of essential terms and definitions. Leadership Involvement (Clause 5) When it comes to getting ISO 27001 certified, leadership involved is critical. After that, we get to the key requirements. Let’s unpack.

Systems Review 52

Systems Review compliance Leadership Management 52