Blulogix

FEBRUARY 12, 2024

It transcends traditional roles, encouraging everyone, from product development to customer support, to view their actions through the lens of monetization potential. Education and Empowerment: Equip your teams with the knowledge and tools they need to contribute to monetization efforts.

Innovation 52

Innovation B2B Construction Leadership 52

Neil Patel

DECEMBER 20, 2020

Webcasting can be leveraged for a broad scope of use cases, like lead generation, customer support, internal company communications, and so much more. ClickMeeting even lets you break up the webcast into smaller workshops with the ability to sell tickets for each session.

SaaS Payments 145

SaaS Payments Payments Payment Services Scale 145

Intercom, Inc.

OCTOBER 8, 2018

When we first think about UX work, we think about things like commuting, going to work, writing on whiteboards, writing Post-it notes, sprints, workshops. Analytics, biz ops, marketing, sales, customer support, recruiting, finance, HR, I can keep going. The same is true for our support team. Think about that.

Sales Recruiting 220

Sales Recruiting Leadership Engineering Finance 220

Baremetrics

JUNE 26, 2020

Every SaaS company should have a help center of some sort where customers can get answers to the most common questions users have about your product. According to one article, 81% of customers try to lookup answers to their questions themselves before reaching out to customer support. Some people prefer to read articles.

Onboarding 99

Onboarding SaaS Churn Social Media 99

Intercom, Inc.

FEBRUARY 25, 2019

. “The absolute numbers don’t matter as much, and it’s more the perception of our customers and whether they actually think Intercom is a high-quality product or not” But we realized that that actually wasn’t the full picture at all. CS” stands for customer support. We ran a workshop called “The Intercom Way.”

Sales Hiring 160

Sales Hiring Scale Sales Recruiting Engineering 160

Intercom, Inc.

JULY 9, 2018

Workshops with subject matter experts: because our new Messenger is substantially different from our old one, I asked internal experts like Brian, our Director of Product Management, to explain the value of the new features to our sales team. I asked a product expert do this for our new Messenger because the walkthrough was quite involved.

Sales Enablement 154

Sales Enablement Sales Pricing Marketing 154

User Pilot

NOVEMBER 30, 2023

Seek input from employees Your customer-facing colleagues are also a great source of information about a potential gap in the market. What’s more, there are plenty of webinars and online workshops that can help you keep your knowledge current. Spotting market gaps: social listening. Ideally, you want to stay ahead of them.

Underperforming Technical Team 84

Underperforming Technical Team Marketing Market Research Outsourced Development 84

Intercom, Inc.

JULY 19, 2018

After coaching 100+ tech leads, managers, directors, VPs, and CTOs, Jean and Edmond are distilling their most valuable lessons into workshops and online courses. Edmond: That reminds me of the workshop we ran a while back with members of the engineering team from Medium. Thank you both for taking the time to talk with us. Sign me up.

Engineering 135

Engineering Leadership Software Review Technical Review 135

SaaStr

DECEMBER 29, 2023

Before, humans graded the outcome of customer support. Intercom’s homepage says AI will automate 50% of support interactions, that is disruptive, but that’s adding AI to an existing product. “There’s no question that AI at the vendor level is a force of nature,” Jason says. Now, everyone wants AI to do it.

Scale 219

Scale Sales Hiring Customer Success AI 219

Natalia Luneva

JANUARY 8, 2022

Similar platforms are usually used by community managers, marketing managers, customer support managers, and product managers to engage users, retain customers, facilitate the support process, and gather product feedback. 3 Vanilla Forums, Online Community and Customer Forum Software. 6 Plush Forums.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

Intercom, Inc.

JULY 9, 2018

Workshops with subject matter experts: because our new Messenger is substantially different from our old one, I asked internal experts like Brian, our Director of Product Management, to explain the value of the new features to our sales team. I asked a product expert do this for our new Messenger because the walkthrough was quite involved.

Sales Enablement 117

Sales Enablement Sales Pricing Marketing 117

Intercom, Inc.

JUNE 16, 2022

Shauna O’Brien (she/her), a Customer Support Specialist based in Dublin. Ryan Parker (he/him), a Senior Support Specialist based in Chicago. Shauna O’Brien: I’m Shauna, I’m based out of Dublin, and I’m on the customer support team. So, it’s really important.

Interviewing 40

Interviewing Education Customer Support Engagement 40

User Pilot

JANUARY 23, 2023

Minimum viable onboarding workshop. Customer success OKR examples – product adoption The product adoption stage is the journey of users getting comfortable with your product and putting it to use. 2) Implement self-service customer support with use cases and tutorials for a seamless customer experience.

Customer Success 72

Customer Success Software Review Onboarding Systems Review 72

FastSpring

JANUARY 26, 2024

Full Interview Customer Success Insights From Jake Dipple What Customer Success Really Is Jake acknowledges that customer support is a very important part of the relationship a business has with its customers, but it’s often focused on responding to issues after they arise. And much more! Jump to highlights.

Customer Success 154

Customer Success VP of Engineering Payments Payment Methods 154

Intercom, Inc.

SEPTEMBER 23, 2021

” This happened in one of our workshops. I asked a bunch of interesting questions such as, “Would you rather go to the dentist or call customer support?” 56% would be more interested in dating someone if they delivered an excellent customer service experience. A lot of people say, “Amazon.”

Airlines 145

Airlines Technical Review Sales Hiring Scale 145

User Pilot

MARCH 14, 2024

The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. Userpilot not only delivered on these fronts but also went above and beyond with its impressive new features, unparalleled ease of use, and truly exceptional customer support.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. Userpilot not only delivered on these fronts but also went above and beyond with its impressive new features, unparalleled ease of use, and truly exceptional customer support.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. Userpilot not only delivered on these fronts but also went above and beyond with its impressive new features, unparalleled ease of use, and truly exceptional customer support.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

SmartKarrot

JUNE 11, 2021

In this list, you set a rundown of some stellar customer success certification so you can choose which is right for you. Best Customer Success Certifications 2021. SuccessHacker Certifications and Training Workshops. The course is led by trainers who have 60+ years of combined experience in the customer success space.

Customer Success 22

Customer Success Sales Hiring Technical Review Scale 22

SmartKarrot

FEBRUARY 9, 2023

When a reduction in involvement with customers is noticed, keep an eye on their well-being and take appropriate measures. Promote user adoption through a variety of touchpoints, such as workshops, product roadmap discussions, training, and forming connections with a number of champions and power users.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

Intercom, Inc.

FEBRUARY 23, 2022

This is especially true among employees experiencing increasing demand due to the pandemic, such as support agents, as our latest Customer Support Trends Report shows: 64% of support leaders say their team has felt burned out in the past 12 months. Marilyn: Absolutely. It’s the culture. I like that phrase.

Technical Review 118

Technical Review Systems Review Interviewing Airlines 118

SmartKarrot

DECEMBER 9, 2021

Provide world-class customer service – log, investigate and resolve product queries. Work closely and effectively with other teams to review customer engagement and solve queries. Meet the targets to ensure we continue to deliver world-class customer support.

Customer Success 19

Customer Success Payment Services Payment Solutions Technical Review 19

User Pilot

MARCH 14, 2024

The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. Userpilot not only delivered on these fronts but also went above and beyond with its impressive new features, unparalleled ease of use, and truly exceptional customer support.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. Userpilot not only delivered on these fronts but also went above and beyond with its impressive new features, unparalleled ease of use, and truly exceptional customer support.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. Userpilot not only delivered on these fronts but also went above and beyond with its impressive new features, unparalleled ease of use, and truly exceptional customer support.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

MARCH 14, 2024

The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. Userpilot not only delivered on these fronts but also went above and beyond with its impressive new features, unparalleled ease of use, and truly exceptional customer support.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Minimizing churn and creating upsell opportunities.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

SmartKarrot

OCTOBER 13, 2023

Educate and Empower: Empowered customers are loyal customers. Workshops, how-to guides, and webinars can turn your customers into experts, maximizing their satisfaction and perceived value. A significant part of the equation is the quality of support accompanying it.

Retention 10

Retention Strategy Marketplace as a Service Innovation 10

Intercom, Inc.

NOVEMBER 17, 2021

The writer should be confident that their readers can understand and use the language, especially in delicate situations where the customer may already be upset. Emoji use in customer support is a no-brainer when the brand’s voice is playful and fun – just make sure it’s there for embellishment, not carrying content or replacing words.

Payment Methods 118

Payment Methods Airlines Branding Communication 118

Intercom, Inc.

OCTOBER 1, 2020

It would include customer support, along with buying a domain name, along with building a peak feature, because there were four of us and there was that sort of chaotic sense of everyone does everything. That was V0, and I’ll talk through the iterations at that.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

It would include customer support, along with buying a domain name, along with building a peak feature, because there were four of us and there was that sort of chaotic sense of everyone does everything. That was V0, and I’ll talk through the iterations at that.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

MARCH 12, 2020

A customer may not have a complaint, but they may say something to you that makes you realize, “Oh, there’s an opportunity to fix something here or make something better.” Or you find out something even personal about that customer, and you can surprise them. Customer support is a philosophy.

Airlines 164

Airlines Technical Review Subscription Payment Features 164

SmartKarrot

MAY 28, 2021

First learn how customer is currently solving the problem. Once that is known, offer workshops that engage them on your service. Keep a note of the targets you have promised and offer that to customers. Proactively offer customer support. Customer Experience Evaluation. Walk them through your process.

Customer Success 10

Customer Success Scale Social Media Education 10

SmartKarrot

MARCH 18, 2021

Apply here: [link] Role: Customer Success Manager Location: Victoria, Australia Organization: Rosterfy As a Customer Success Manager, you will provide Customer support to your dedicated clients via an online support portal, phone and in-person or virtual meetings & workshops.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

MARCH 15, 2021

Apply here: [link] Role: Customer Success Specialist Location: Victoria, Australia Organization: Rosterfy As a Customer Success Specialist, you will provide Customer support to your dedicated clients via an online support portal, phone and in-person or virtual meetings & workshops.

Customer Success 10

Customer Success Scale Sales Recruiting Technical Review 10

SmartKarrot

JULY 30, 2021

Constantly strive to expand your clients’ product usage through thoughtful onboarding and ongoing training and workshops. Work closely with their sales, product, marketing, product, and customer care teams to deliver exceptional client experiences and be the true voice of the customer.

Customer Success 10

Customer Success Technical Review Scale Outsourced Development 10

SmartKarrot

SEPTEMBER 21, 2023

Collaborate Across Teams: Account expansions cannot be the sole responsibility of the account management or the customer success team. It needs collaboration with marketing, product, and customer support teams to be effective. Consider certifications or workshops that can boost their confidence and skills.

Machine Learning 10

Machine Learning Artificial Intelligence Scale Technical Review 10