User Pilot

DECEMBER 31, 2024

While your product managers use our analytics reports to track product usage, your engineering teams can use our session replays to uncover bugs, and your customer support team may use our in-app help center feature to offer self-service and reduce support tickets. Userpilot is perfect for non-technical teams.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Rapid SMB adoption with 200K+ customers. Lets dive in!

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

User Pilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? Sentiment analysis tools : Software that analyzes customer feedback, reviews, and social media mentions to determine public sentiment (positive, negative, or neutral). Best for : General customer feedback and survey customization.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

Teamgate

JULY 2, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Team recognition amplifies these rewards. The results will compound into measurable success.

Scale 52

Scale Payments Sales Payment Solutions 52

Teamgate

JUNE 11, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Great for small to medium teams with a pay-as-you-go pricing model.

Scale 52

Scale Payment Solutions SaaS Payments Payments 52

User Pilot

OCTOBER 20, 2024

Also noteworthy is that onboarding may differ for different customer segments. While at it, you may even identify weaknesses in the current journey. How can I reduce the workload for my team? Step 6: Test the automated customer onboarding flows At this point, your automation should be ready. Personality traits and values.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

Teamgate

JUNE 27, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. 67% of sales are lost due to poor lead qualification.

Scale 52

Scale SaaS Payments Underperforming Technical Team Payment Solutions 52

BetterCloud

MARCH 17, 2025

SaaS tools are fantastic, but keeping your tech stack from turning into a financial snowball can be tough. ets break down smart SaaS budgeting , so you can make your tech work for you, without blowing the bank. What is SaaS budgeting? These are the things youll discover when you take an inventory of your SaaS spend.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

User Pilot

NOVEMBER 29, 2024

Are you looking for a session replay tool but not sure if Fullstory is the right option for your SaaS? Teams can use Fullstory’s session replay to: Identify frustration signals like rage clicks or dead clicks to uncover UX pain points. Pinpoint bug locations by linking user sessions to bug reports or customer tickets.

Underperforming Technical Team 105

Underperforming Technical Team compliance Software Review AI 105

How To Buy Saas

JUNE 26, 2025

Whether you’re a startup founder tired of repetitive support questions or an enterprise knowledge manager looking to streamline internal documentation, read on to learn how ProProfs Knowledge Base can empower your customers and team with self-service knowledge. Let’s dive into the details.

Technical Review 52

Technical Review Software Review Systems Review Management 52

User Pilot

MAY 31, 2025

Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. It currently supports apps built on iOS, Android, Cordova, and React Native. No need to build a custom chat solution from scratch. What is Intercom Mobile?

Mobile 71

Mobile Software Review Pricing Underperforming Technical Team 71

User Pilot

MARCH 5, 2025

Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support? Customization options: Can you tailor the platform to match your brand identity and specific needs? Customer support: Does the vendor provide reliable and responsive customer support?

Software Review 52

Software Review Engagement Software Scale 52

How To Buy Saas

MAY 26, 2025

Whether youre a developer tuning a model or a business leader integrating AI into your product, knowing how LLMs are trained helps you make better decisions in leveraging this technology. Step 7: Deployment (Integration into SaaS) Once the model is trained and fine-tuned, its ready to be deployed.

Artificial Intelligence 64

Artificial Intelligence Data Software Review SaaS 64

User Pilot

FEBRUARY 12, 2025

Every SaaS company faces problemsproduct performance issues, low NPS, churn. This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. Reviewing customer support activity.

Technical Review 59

Technical Review Software Review Churn SaaS 59

User Pilot

JULY 14, 2025

No-code campaign management: Your marketing and product teams shouldn't need developers to launch campaigns or update messaging. I look for omnichannel customer engagement platforms where non-technical users can create flows, set triggers, and publish changes with no coding required.

Engagement 104

Engagement Mobile Underperforming Technical Team Scale 104

SaaStr

JULY 15, 2025

The AI Replacement Reality Check: What You Can Actually Automate in Your SaaS Today The question isn’t whether AI will transform your SaaS business. Here’s How (It’s Not What You Think)” Inbound BDRs: 95% Replaceable Today The Reality: This is perhaps the most straightforward AI replacement in SaaS.

AI 238

AI Sales Hiring Scale B2B 238

SaaStr

JULY 1, 2025

“I just get so much more done today with the AI on the team instead of the humans on the team.” — leading CMO to me, last week. Everyone thought SaaS was moving at light speed. It was the same old SaaS products riding a massive demand wave. Same APIs, same databases, same development cycles. Fast as Frack.

AI 185

AI Software Review Technical Review Sales Hiring 185

GetUplift

MARCH 24, 2025

Gravitating toward competitors can also help make people on your team feel safe with the direction youre going. Peep Laja , CEO of Wynter, analyzed one of the biggest SaaS product categories (email marketing tools) and found that only 25% have some sort of differentiation or niche focus. Its natural, everyone does it.

Strategy 52

Strategy Technical Review Software Review Underperforming Technical Team 52

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses. Unfortunately the news gets worse. Upcoming Webinar.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

FastSpring

MARCH 6, 2025

And I ask because for folks that listen to the Grow Stage podcast, a lot of what we end up talking about is sort SaaS businesses where they’re kind of building subscription model. And then they feel bad about the plugin. So what that means is kind of like, this is something you might see in SaaS websites, right?

Payment Methods 146

Payment Methods Business Payment Solutions SaaS Payments 146

User Pilot

FEBRUARY 9, 2025

Thrashed cursor It is a customer experience distress signal. Its a behavioral red flag that reveals user frustration caused by poor UX issues that might otherwise go unnoticed. If customers frequently report struggling with a specific feature or page, its worth investigating session recordings on that site or app.

Underperforming Technical Team 52

Underperforming Technical Team Software Review Technical Review Social Media 52

Teamgate

JULY 16, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Better Client Management : 87% of deals are lost due to poor follow-ups.

Scale 52

Scale Payment Methods Payment Solutions Payments 52

SaaStr

JUNE 7, 2021

While it can be frightening to think differently, doing so has helped him make Veeva the biggest vertical SaaS success story of all time. If you don’t have tickets, lock in Early Bird pricing today and bring your team! I was a software developer, a product person. As Veeva grew, that’s when the long-term vision came into play.

Sales Hiring 339

Sales Hiring Underperforming Technical Team SaaS Headcount 339

User Pilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Customer Support 102

Customer Support SaaS Software Review AI Search 102

SaaStr

OCTOBER 4, 2024

In today’s dynamic SaaS landscape of hyperfuncational SaaS, the journey of building a product that customers adore, while simultaneously scaling revenue to nearly $1B, is still quite a feat. At the time, Shopify was still a new player. What product would you recommend? The bet paid off.

Revenue 307

Revenue Scale Underperforming Technical Team Sales Hiring 307

Sales Hacker

AUGUST 7, 2024

He previously built the pre and post sales solutions team at mParticle from zero to supporting hundreds of enterprise customers. to be the sales engineer during the sales process and then stayed on with customer post sale to manage the implementation process. Should your sales engineers also implement the software?

Underperforming Technical Team 122

Underperforming Technical Team Technical Review Sales Hiring Scale 122

User Pilot

JUNE 22, 2023

You can improve customer satisfaction by taking the time to reduce customer support load, which includes reporting bugs, canceling accounts, and seeking assistance to complete tasks. Addressing this burden enhances the customer experience, leading to greater overall satisfaction. Book a demo to learn more!

Customer Support 96

Customer Support Underperforming Technical Team Social Media AI Search 96

Sales Hacker

MAY 10, 2021

As a SaaS business owner, you know that the competition is intense. The customer journey from acquisition to retention has to be seamless. To create an effective and efficient sales funnel, your sales and customer support teams need to be well trained and in sync with each other.

Customer Support 81

Customer Support Underperforming Technical Team Sales SaaS 81

Intercom, Inc.

APRIL 23, 2018

The EU’s General Data Protection Regulation (GDPR) is a major regulatory change that will affect all companies with EU customers or users – and because it applies to companies no matter where they may be, it has a truly global reach. People that monitor and support your community need to be privacy minded.

Underperforming Technical Team 220

Underperforming Technical Team Systems Review compliance Marketplace as a Service 220

Stax

MARCH 18, 2025

The SaaS industry has seen explosive growth in the past decadeand this is expected to continue this year. Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Customer lifetime value. Customer acquisition cost.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. This analysis isn’t exclusive to SaaS; the principle applies when analyzing physical attributes for hardware products. Extract feature development insights. This article aims to simplify feature analysis. Specify the metrics to track.

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

User Pilot

JANUARY 17, 2024

Scaling SaaS is not for the faint of heart. If you do not scale, you will be unable to reach a new pool of customers and your competitors will leave you in the dust. If you scale prematurely, you may struggle to satisfy customer expectations. Provide the necessary training for your sales teams.

Scale 105

Scale Scaling SaaS Underperforming Technical Team 105

Intercom, Inc.

OCTOBER 26, 2018

Customer success means wildly different things to different companies in the SaaS industry. Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. The role of customer success teams.

Sales Hiring 123

Sales Hiring Customer Success Scale Underperforming Technical Team 123

User Pilot

AUGUST 30, 2024

Whether you’re launching a new product or refining your existing offering, a competitive analysis will equip you with the insights needed to make data-driven product improvements , outsmart your competitors, and better serve your customers. In SaaS, this also means analyzing competitors’ user interface and user experience.

Underperforming Technical Team 105

Underperforming Technical Team SaaS Benchmarks Social Media 105

User Pilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Onboarding Retention 98

User Pilot

APRIL 15, 2024

TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Benefits of addressing customer pain points: Improved customer experience. Better customer support. Generic support without any personalization.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105