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SaaStr AI App of the Week: Syllable.ai

SaaStr

E-commerce: Advanced Customer Support Automate customer support, order management, and FAQs with an AI agent designed for Shopify stores that connects to your storefront in real time. Recognized as CB Insights’ most promising startup in healthcare for 2022, picked as a leader from a pool of 7,000 companies.

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Navigating the surge: A customer support roundtable

Intercom, Inc.

It’s the perfect storm that produces a swell of people who need to get in touch with customer support. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. In this episode, you’ll hear from: Katilin Pettersen , Global Director of Customer Support: Based in San Francisco.

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Transforming customer support with automation: Key trends and challenges for support leaders

Intercom, Inc.

To understand the way support leaders are thinking about automation, we worked with an independent market research firm to survey a random sample of 404 customer support leaders across both B2B and B2C industries in several sectors, including retail, healthcare, and technology.

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Using Generative AI to Drive Corporate Impact

TechEmpower SaaS

Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies. This AI-centric approach transforms sales into a data-driven field, emphasizing efficiency and personalized customer experiences. The standards in healthcare dictate that we achieve reliable results.

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Everyone in SaaS Needs to Do Customer Support. At Least Until You Have 50-100 Employees. But Ideally, Forever.

SaaStr

If you’re building an accounting application for healthcare — how many of your engineers will use it naturally on a daily basis? The answer: everyone in a SaaS company has to do a 2+ hour stint on customer support (chat, phone, whatever) once a quarter, minimum. If you’re building say a HIPAA compliance app?

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The Best FinTechs for PayFac-as-a-Service: Because DIY is Overrated

USIO

Extra Goodies: Invoice print & mail (yes, theyll mail 100K+ invoices for you), prepaid card issuing, and tailored support for healthcare, legal, logistics, insurance, CRMs, ERPs, fintechs, SaaS and many others. Customer Support Rating: 10/10 Actual humans answer the phone. Thats Stripe support. Eventually.

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Embedded Payments Made Easy: From Code to Cash

USIO

5-Star Customer Support Let’s be clear: we treat your customers like our customers. From day one, you get access to a dedicated support team that actually cares. They’ll walk with you, side-by-side, through the entire integration journey and beyond. You bring the volume. We handle the rails. Your platform wins.

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