Valuize Consulting

DECEMBER 7, 2021

Level Up Your Customer Success Organization. In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017).

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Sales Hacker

MAY 6, 2021

What’s the difference between a VP of Sales and a Chief Revenue Officer (CRO)? The VP of Sales. Great VPs of sales have gravitas and tact, command the room and hold their end of the table regardless of who is on the other side. This is why there are many choices when it comes to potential VP candidates.

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VP of Engineering Sales Hiring Sales Recruiting Sales 95

Sales Hacker

AUGUST 7, 2020

Customer Success. VP Nokia Software, North America Sales. Founder and President. Vice President Sales. President and Co-Founder. VP Europe Sales, Presales and Marketing. Vice President, Client Partnerships North America. Vice President. Vice President, Sales.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

SaaStr

DECEMBER 15, 2021

7:00 AM (50 MINS) – Acquiring SMB 10,000 Customers Solely from Data with Gorgias’ CEO Romain Lapeyre. 7:00 AM (40 MINS) – Product-led Growth: How to Execute Across the Full Funnel (and Mistakes We Made) with Reprise’s VP of Marketing and VP of Sales. LIVE TODAY! SaaStr Scale 2021 is starting soon.

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Scale VP of Engineering Scaling SMB 228

SaaStr

MAY 30, 2021

But most of us under-hire at the senior level for one reason or another as we cross $1m-$2m in ARR, and there are two key times almost all founders hit organizational walls trying to do too much themselves: Trying to be the VP of Multiple Functional Areas beyond the date you have to; and. Each functional area needs a full-time VP to scale.

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VP of Engineering Sales Hiring Scale Scaling 256

SaaStr

JULY 8, 2022

Half of Gorgias’ almost 10,000 SMB customers come from partners. Top 5 Ways to Scale a Sales Team with Zoom CRO Ryan Azus and SaaStr VP of Sales Bryan Elsesser. Top 5 Ways to Scale a Sales Team with Zoom CRO Ryan Azus and SaaStr VP of Sales Bryan Elsesser. We’re all watching more YouTube now! 148,000+ views.

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VP of Engineering Scale Outbound Sales Team SMB 238

30 Day Leadership

JULY 12, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Craig Blum, Vice President of Customer Success at Midaxo. 5:29 - First leadership position - Craig started out of college as a software engineer.

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30 Day Leadership

JULY 12, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Craig Blum, Vice President of Customer Success at Midaxo. 5:29 - First leadership position - Craig started out of college as a software engineer. This episode is brought to you by the B2B Leaders Academy.

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VP of Engineering Leadership Software Engineering B2B 52

SaaStr

OCTOBER 24, 2021

“Hyperscaling At Scale with PagerDuty’s CEO, Jennifer Tejada” A terrific session with PagerDuty’s and Sendgrid’s CEOs on how to keep a growth engine … growing. #3. “Why Founders Should Prioritize Personal Development with Shopify’s President and Felicis” . #4

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VP of Engineering Cloud Scale Churn 245

Totango

MARCH 24, 2022

We were thrilled to bring back our in-person Global Executive Forum last week and have the opportunity to host customer success leaders at the beautiful Carmel Valley Ranch in Carmel Valley, CA. Guy Nirpaz , Totango’s Founder and CEO, kicked off the day highlighting “Four Lessons to Unleash Customer Success”.

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VP of Engineering Scale Customer Success Engineering 92

Sales Hacker

MARCH 1, 2024

Through these channels, you gain more valuable first-party data about customers and prospects to inform content and product decisions. Consider the overnight success of a celebrity-owned product. Before launching their product or even telling the world what it did, AudiencePlus set their brand and media engine in motion.

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VP of Engineering Scale SaaS AI Search 72

ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020.

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VP of Engineering Customer Success Scale Cybersecurity 52

ChurnZero

FEBRUARY 1, 2019

At ChurnZero, our mission is to be the best Customer Success platform out there – and Customer Success teams sit at the heart of this goal. Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. Amanda Berger, Chief Customer Officer, Lucidworks.

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VP of Engineering Customer Success Scale Marketplace as a Service 53

SmartKarrot

MARCH 9, 2023

Role: VP, Customer Success Location: Alpharetta, GA, United States (Remote) Organization: Varicent As a VP of Customer Success you’ll boost renewal rates and decrease attrition and downselling. Increase customer references and consumer advocacy.

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VP of Engineering Customer Success Sales Recruiting Leadership 19

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). Information that is based on your CS engine’s knowledge of your customers’ needs, value progression throughout their journey, and engagement strength and depth.

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Systems Review VP of Engineering Scale ChatGPT 98

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). Information that is based on your CS engine’s knowledge of your customers’ needs, value progression throughout their journey, and engagement strength and depth.

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Systems Review VP of Engineering Scale ChatGPT 94

SmartKarrot

OCTOBER 6, 2022

Role: VP of Customer Success (Remote) Location: Remote, Arlington, VA, US Organization: PeopleGrove As a VP of Customer Success, you will hire, onboard, retain, and develop a world-class remote customer success team. Maintain expert-level knowledge in key product functionality.

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VP of Engineering Customer Success Sales Hiring Benchmarks 19

SmartKarrot

APRIL 28, 2023

Role: VP of Customer Success Location: Reading, England, United Kingdom (On-site) Organization: Redstor As a VP of Customer Success, you’ll be making sure our consumers are completely satisfied with our goods and services is your responsibility as our newly created Vice President of Customer Success.

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VP of Engineering Customer Success Scale Systems Review 19

SaaStr

DECEMBER 23, 2020

As for Tamar, previously, Tamar was a Vice President at Google, holding product and engineering leadership roles on Google’s most important products, including Search, Identity, and Privacy. Prior to that, she was the Vice President of Advertising Technologies at Amazon’s A9. How should it be structured?

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VP of Engineering Software Review Technical Review Underperforming Technical Team 243

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. Lincoln Murphy. Aaron Thompson. Alex Farmer.

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Customer Success VP of Engineering Scale Consulting 52

InsightSquared

FEBRUARY 10, 2020

10, 2020 – InsightSquared , the leading provider of revenue intelligence solutions, has announced the addition of Todd Abbott as President and Chief Operation Officer, and James Davison as Vice President of Products. As a former customer, Todd knows the challenges that revenue leaders face. BOSTON — Feb.

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VP of Engineering Forecasting B2B Engineering 12

Sales Hacker

JANUARY 12, 2024

Reading: Kevin Wilson (VP Sales at Supermove) highly recommends the book, Sell the Way You Buy by David Priemer, for developing greater transparency and, in turn, authenticity. The book is about much more than putting yourself in the customer’s shoes. Sales authenticity” resonates with people in different ways.

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VP of Engineering Sales AI Technology 92

SmartKarrot

MARCH 15, 2023

Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts.

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VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. The good news is Customer Success teams are growing both in size and budget. Panelists included: Alli Tiscornia, chief customer officer, ChurnZero.

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VP of Engineering Customer Success Scale Underperforming Technical Team 52

SmartKarrot

MAY 17, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Establish and track KPIs and support company goals and initiatives.

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VP of Engineering Customer Success Scale Outsourced Development 19

SmartKarrot

JUNE 9, 2022

Ensure Customer Success and Asset Management teams are coordinated with respect to the communication of project and utility timelines with end-user customers; develop processes between teams to ensure seamless communication for the benefit of all the customers.

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VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. On your path to CEO, you made a deliberate choice to put the customer before yourself. It can be hard to convince PE firms to invest in the customer.

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CTO Coach Customer Success VP of Engineering CTO Hire 52

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot. In January.

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VP of Engineering Technical Review Software Review Scale 118

SmartKarrot

DECEMBER 16, 2021

Role: Vice President of Customer Success Location: Alpharetta, GA, US (Hybrid) Organization: Bakkt As a Vice President of Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on increasing product adoption, leading a positive customer experience, and driving growth.

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VP of Engineering Customer Success Advertising Churn 19

SmartKarrot

AUGUST 2, 2022

Role: Vice President of Customer Success Location: Richmond, VA, US (On-site) Organization: ProspectBlue As a Vice President of Customer Success, you will be a key member of the leadership team, reporting to the President.

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VP of Engineering Customer Success Outsourced Development Technical Review 19

SaaStr

NOVEMBER 6, 2020

A ways back we noted a great rant by David Marcus , now of Facebook, and previously President of PayPal. If you’re building an accounting application for healthcare — how many of your engineers will use it naturally on a daily basis? It worked magic with engineers, who really heard the complaints. Or Facebook.

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VP of Engineering Customer Support PayPal Healthcare 215

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. And what a year it has been!

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VP of Engineering Scale Technical Review Outsourcing Services 118

SmartKarrot

JUNE 2, 2022

Role: Director, Customer Success Location: San Francisco, CA, US Organization: Convex As a Director of Customer Success, you will manage and support a team of talented Customer Success Managers and Renewal Managers. Build and evolve playbook strategies. Mentor and hire new team members.

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VP of Engineering Customer Success Sales Hiring Scale 19

ChurnZero

JANUARY 15, 2021

Looking back at our Customer Success predictions for 2020 , I can’t help but wonder if our CEO, You Mon Tsang, was gazing into his own crystal ball. Before the pandemic hit, You Mon predicted that Customer Success would undergo its first pressure test. “Be Remco de Vries , Vice President of Marketing, inSided.

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Customer Success VP of Engineering Scale Trends 52

SaaStr

JULY 12, 2022

One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). The Number One Thing You Can Do to Accelerate Your Business Post-Initial Traction is Hiring a Great VP of Sales. SaaStr is Turning 10! That’s my background. More power to you.

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Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 260

SaaStr

DECEMBER 7, 2022

3 Lessons from Building a Marketing Engine to Grow Pipeline from Millions to Billions with Samsara’s CMO Sarah Patterson. Revenue Confidential with Rippling and Founders Fund Sam Blond, Partner at Founders Fund Matt Plank, VP Sales at Rippling. SaaStr Scale is starting soon and will be live streaming today! . 8:00-9:00 AM PT.

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Scale VP of Engineering Scaling SMB 36

Valuize Consulting

NOVEMBER 9, 2021

While many SaaS enterprises are striving to be customer-centric , many are struggling to unite siloed internal departments that are focused on their own goals, rather than those of their customers. Q: How did you get your Sales team to embrace the Customer Success team? Sound familiar? That’s a tricky question.

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VP of Engineering Technical Advisors Compensation Cloud 52