Sales Hacker

MARCH 1, 2024

Through these channels, you gain more valuable first-party data about customers and prospects to inform content and product decisions. Consider the overnight success of a celebrity-owned product. Before launching their product or even telling the world what it did, AudiencePlus set their brand and media engine in motion.

VP of Engineering 72

VP of Engineering Scale SaaS AI Search 72

Kellblog

MARCH 13, 2020

In days of yore, chief revenue officer (CRO) was just a gussied-up title for VP of Sales. Back in the pre-subscription era, basically all the revenue — save for a little bit of services and some maintenance that practically renewed itself — came from sales anyway. Then the subscription era came along.

VP of Engineering 98

VP of Engineering Customer Success Sales Recruiting Acquisition 98

ChurnZero

FEBRUARY 1, 2019

At ChurnZero, our mission is to be the best Customer Success platform out there – and Customer Success teams sit at the heart of this goal. Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. Amanda Berger, Chief Customer Officer, Lucidworks.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

SmartKarrot

OCTOBER 6, 2022

Role: VP of Customer Success (Remote) Location: Remote, Arlington, VA, US Organization: PeopleGrove As a VP of Customer Success, you will hire, onboard, retain, and develop a world-class remote customer success team. Maintain expert-level knowledge in key product functionality.

VP of Engineering 19

VP of Engineering Customer Success Sales Hiring Benchmarks 19

CustomerSuccessBox

JUNE 8, 2021

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

SaaStr

JULY 15, 2022

I mean, we’ve all read about programmatic SEO, and how successful SEO has been for Airbnb and Canva. And each of those webinars will probably produce at least one customer if you do it every single week in scale. And each of those webinars will probably produce at least one customer if you do it every single week in scale.

Scale 236

Scale Outsourcing Services Sales Hiring VP of Engineering 236

Chart Mogul

MARCH 10, 2023

But in reality, many PLG success stories leverage traditional inside sales motions alongside self-service to speed up customer acquisition. – Nicholas Mills, President, Pitch The shift to subscription-based models has changed how a company operates. This is called product-led sales. This is called product-led sales.

VP of Engineering 52

VP of Engineering Sales Hiring Sales Compensation 52

ChurnZero

MAY 8, 2020

Customer Success is a relatively new discipline and has not faced a major economic event such as COVID-19. We all know Customer Success professionals who have been laid off or furloughed. Speakers: Mikael Blaisdell , Executive Director, The Customer Success Association. Q&A Recap.

Customer Success 59

Customer Success VP of Engineering Scale Benchmarks 59

ChurnZero

MAY 17, 2019

The most commonly quoted challenge facing Customer Success leaders worldwide over the past ten years or more has been confusion over the role and definition of Customer Success. The question “ What do Customer Success people do? ” Q: What type of activities do you categorize as Customer Success?

Customer Success 64

Customer Success VP of Engineering Scale Technical Advisors 64

ChurnZero

JANUARY 15, 2021

Looking back at our Customer Success predictions for 2020 , I can’t help but wonder if our CEO, You Mon Tsang, was gazing into his own crystal ball. Before the pandemic hit, You Mon predicted that Customer Success would undergo its first pressure test. “Be Remco de Vries , Vice President of Marketing, inSided.

Customer Success 52

Customer Success VP of Engineering Scale Trends 52

Valuize Consulting

NOVEMBER 9, 2021

While many SaaS enterprises are striving to be customer-centric , many are struggling to unite siloed internal departments that are focused on their own goals, rather than those of their customers. Q: How did you get your Sales team to embrace the Customer Success team? Sound familiar? That’s a tricky question.

VP of Engineering 52

VP of Engineering Technical Advisors Compensation Cloud 52

FastSpring

SEPTEMBER 16, 2022

And yes, having a successful online community is a great way for FastSpring to expand its brand recognition and maybe even bring in some leads once in a while. And whether you’re a FastSpring customer or not, we first want members to benefit from the community, or it won’t succeed anyway. That includes: A global focus.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

SmartKarrot

MAY 18, 2021

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: TapCloud As a Vice President of Customer Success, you will drive Customer Success outcomes through customer advocacy, product adoption, and customer satisfaction.

VP of Engineering 10

VP of Engineering Customer Success Sales Hiring Outsourced Development 10

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

VP of Engineering 10

VP of Engineering Customer Success Merchant Services Forecasting 10

Valuize Consulting

AUGUST 2, 2021

Proving The Power of Customer Success. According to Totango , 91% of Customer Success leaders stated that their teams had expanded over the last year, with more than 12% saying they had grown by over 50% (2021). Q: What was your first job and how did you get started in customer success?

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

Baremetrics

APRIL 25, 2021

They needed a tool to analyze data from Stripe , manage dunning, and consolidate customer information. Right away, its tools gave smarter insights about their Stripe data, automated their dunning campaigns, and organized customer information for efficient use. SOLUTION They signed up for a free trial of Baremetrics. Table of Contents.

Payments 98

Payments Payment Services Payment Solutions Payment Methods 98

SaaStr

MARCH 12, 2019

And so I just want to throw in a framework around product market fit measured by customer value creation, then go to market fit measured by economics, then we scale fast. So first off, I’m saying we start with customer success. Isn’t sales really around customer value creation? The subscription economy.

Scale 209

Scale Sales Hiring Revenue VP of Engineering 209

Incredo

NOVEMBER 1, 2019

8 Smart tactics for your SaaS customer acquisition strategy. What are the most successful SaaS pricing models and what you may be doing wrong. The self-service sales model is thus all about low-priced products accompanied by a fully automated customer journey. Focus: Product and Customer Journey. TABLE OF CONTENTS.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Chargify

APRIL 23, 2019

Securing angel/seed money. **We The first thing you may think, as we did, is “Does it matter? Do you really need to know what phase your company is in?”. According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Finding channel/market fit.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SmartKarrot

FEBRUARY 16, 2022

Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Know the best strategies to enhance your SaaS career Make use of key insights from leaders, companies, and communities Engineer your SaaS marketing strategy based on their expertise. Aaron Levie. Alexander Theuma.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

SaaStr

AUGUST 6, 2020

Why does Chen believe so much of his success is derived from saying no to customers? How does Chen determine which customer feedback to ingest vs to reject? 358: Chen Amit is the Founder & CEO @ Tipalti, the only global payable automation platform that scales with you and now remitting $5Bn annually across 3M suppliers.

Sales Hiring 226

Sales Hiring Payment Services Payment Solutions SaaS Payments 226

Sales Hacker

OCTOBER 7, 2021

It has little to do with the work itself, and more to do with the societal pressure, norms, and bias that exist in 2021. We’re often encouraged to hide, toughen up, and bury our emotions. The expectation is that we can “do it all.” Anything less is failure. For lack of better words…f*ck that. Heck, stand at the head of it.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SmartKarrot

NOVEMBER 2, 2020

According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience. Jason Parks, President and CEO, The Media Captain.

Retention 21

Retention Outsourcing Services Strategy VP of Engineering 21

SmartKarrot

SEPTEMBER 1, 2022

Learn as much as possible about your clients, concentrate on addressing needs, and use customer feedback to help you adjust and advance. Some sales concepts can show founders are equally clueless, just as catchphrases show a salesperson knows nothing about business or engineering. What makes enterprise clients different? .

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10