Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. And what a year it has been!

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses. Anatomy of a Promoter. Anatomy of a Passive.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

SaaStr

MARCH 12, 2019

And so I just want to throw in a framework around product market fit measured by customer value creation, then go to market fit measured by economics, then we scale fast. So first off, I’m saying we start with customer success. Isn’t sales really around customer value creation? Join us for SaaStr Annual 2020.

Scale 209

Scale Sales Hiring Revenue VP of Engineering 209

SaaStr

MAY 31, 2019

Why does Parker believe it is fundamentally better to wait for as long as possible before hiring customer support? Why does Parker believe it is fundamentally better to wait for as long as possible before hiring customer support? Why should engineers also be doing customer support? * What are the benefits of this?

VP of Engineering 132

VP of Engineering Sales Hiring Scale Systems Review 132

SaaStr

AUGUST 12, 2020

How does Lara advise founders on when to hire their Chief Customer Officer? * Prior to their IPO, ServiceNow raised funding from some of the best in the business, including Sequoia Capital and Greylock. As for Lara, she joined ServiceNow in 2017 and spent 3 years as Chief Strategy Officer before assuming her current role just this month.

Scale 174

Scale Sales Hiring Underperforming Technical Team VP of Engineering 174

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . Skills for SaaS Sales Team. 6 Essential skills for SaaS inside sales team to boost product’s sales. TABLE OF CONTENTS.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Chargify

APRIL 23, 2019

The first thing you may think, as we did, is “Does it matter? Do you really need to know what phase your company is in?”. According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” It involves a lot of research, reading and discussion.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. We’re often encouraged to hide, toughen up, and bury our emotions.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Intercom, Inc.

NOVEMBER 14, 2019

As a brand new company, you might engage in plenty of initiatives that are inherently un-scalable – because there’s no better way to nurture customer love than through a personal relationship. It’s time to start thinking about retention at scale and bring onboard a customer success team.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The Challenger Customer. The 5 Dysfunctions of a Team. Emotional Intelligence for Sales Success. So what are the best sales books for helping you reach peak performance? This list is not endorsed or sponsored in any way. The Transparency Sale.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Sales Hacker

OCTOBER 21, 2019

As much as I loved these men, I knew how much I needed to see someone successful who was like me. There are tons of roundup articles about top women sales leaders. Most of the time, somebody does a LinkedIn search for “sales leader,” chooses the top 15 profiles with the most followers, and calls it a day. Lauren Bailey.

Sales Recruiting 90

Sales Recruiting Scale Sales Hiring VP of Engineering 90