SaaStr

OCTOBER 16, 2022

Your Customer Success Team Probably Really Are Just Gap Fillers. The Confusing and Confounding Advice on Capital Efficiency. SaaStr 599: Growth vs. Efficiency: How to Weatherproof Your SaaS Startup for Tougher Times with Point Nine Founder and Partner Christoph Janz. ? ?. Billion in ARR. Top Videos This Week: 1.

Venture Capital 273

Venture Capital Business Model B2B Startup 273

SaaStr

FEBRUARY 5, 2023

Today’s Startups Need Both with Jason Eubanks, CRO at Harness  2. SaaStr 631: What Is Going On In Venture Capital in 2023 with SaaStr Founder Jason Lemkin and 20VC Host Harry Stebbings    4. SaaStr 631: What Is Going On In Venture Capital in 2023 with SaaStr Founder Jason Lemkin and 20VC Host Harry Stebbings    4.

Sales Recruiting 207

Sales Recruiting Sales Hiring Scale Venture Capital 207

SaaStr

OCTOBER 7, 2022

The number of global venture capital (VC) investments dipped in 2022, thanks to ongoing geopolitical tensions, turbulence in global capital markets, supply chain issues, and increasing interest rates. Venture capital firms pumped a lot of money into the economy during the pandemic, buying countless software companies.

Venture Capital 220

Venture Capital Marketing Startup Construction 220

SaaStr

DECEMBER 18, 2022

4 Recent, Very Bad, Truly Terrible Customer Success Experiences. SaaStr 615: Where Venture Capital Really is Right Now, With Accel, Iconiq Growth, and Salesforce Ventures at G2 Reach.   . 10 Tips for Startups to Create Powerful Partnerships with Big Companies with SAP. Just This Week.

Scale 138

Scale Venture Capital SMB Forecasting 138

Tom Tunguz

FEBRUARY 22, 2020

When I started in venture capital, one of the questions I learned to ask very early on was competition. Recently, SaaS Office Hours at Redpoint had the privilege of chatting with Nick Mehta and Anthony Kennada about the way they created a category with customer success. Simply put, the customer does nothing, buys nothing.

Venture Capital 287

Venture Capital Innovation Education Technology 287

SaaStr

JANUARY 17, 2021

In theory, many things can kill a SaaS startup after $4m-$5m ARR. In theory, many things can stop a SaaS startup after $4m-$5m ARR from getting to $100m. One of the corners some of us cut is customer satisfaction. But, we de-prioritize customer success. Everyone knows how to make customers happier.

SaaS 363

SaaS Venture Capital Churn Branding 363

SaaStr

MAY 27, 2021

For the past 10 years, I’ve been a sales advisor for the portfolio companies of early stage venture capital firm True Ventures. Although, in consultations with founders of many of these SaaS companies, I’m often caught by surprise to learn that they’ve made upward of a dozen hires, but zero are for customer-facing roles.

Sales Hiring 173

Sales Hiring Scale Venture Capital Sales 173

SaaStock

JANUARY 30, 2019

It is a venture capital firm based in Brazil and Silicon Valley. Its partners boast diverse venture experience and have previously invested in more than 70 companies. Stage: Early Stage Venture, Seed. It supports them with their go-to market strategy, marketing, sales, customer success, and business development.

Venture Capital 155

Venture Capital SaaS Healthcare Finance 155

Kellblog

JULY 8, 2020

I was talking with my old friend, Mark Tice , the other day and he referred to a startup mistake as, “on his top ten list.” ” Mark’s been a startup CEO twice, selling two companies in strategic acquisitions, and he’s run worldwide sales and channels a few times. Make it work. (DK:

Sales Hiring 138

Sales Hiring Startup Software Review Enterprise 138

SaaStr

DECEMBER 5, 2022

Startups often begin with a bootstrapping phase with little to no outside investment. Some startups need constant cash infusions to achieve growth. Yet, funded startups can learn a lot from the bootstrapped ones to grow smoothly and generate revenue. Venture capital-backed companies update their pricing once every 2.8

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

SaaStr

AUGUST 25, 2023

To some extent, if you have the hottest startup in the world, the full package, you can play some games with investors. 99% of startups aren’t that. You have to understand how venture capital works. For 99% of startups, when you want money, tell VCs you want money. Ask for money when you want advice.”

Part-Time VPE 194

Part-Time VPE Scale Sales Hiring CTO Hire 194

Kellblog

JUNE 27, 2020

I’ve worked with several startups that fell into the following pattern: Selling a SaaS application at a healthy price (e.g., Customers are left high-and-dry with failed or partial implementations that, if left unfinished, will likely lead to churn. 100K to $200K ARR). With low, fixed-cost implementation packages (e.g., $25K).

Consulting 144

Consulting Sales Recruiting Sales Hiring Startup 144

Kellblog

AUGUST 1, 2019

I think for many sales-aggressive enterprise SaaS startups, a fair amount of churn actually happens at inception. For example, back in 2013, shortly after I joined Host Analytics, I discovered that there were a number of deals that sales had signed with customers that our professional services (PS) team had flat out refused to implement. (Huh?)

Churn 75

Churn Systems Review Customer Success Software Review 75

Tom Tunguz

OCTOBER 21, 2017

This sea of SaaS startups have reshaped the market. Thousands if not tens of thousands of pages have been written about the marketer, sales developer, inside account executive and customer success play. I believe competition is a major driving force, especially since venture capital is conspicuously copious.

SaaS 187

SaaS Venture Capital Finance Machine Learning 187

User Pilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Brad Feld blog is one of the best venture capital blogs dedicated to entrepreneurs and investors. Venture capital. Christoph Janz, a partner at Point Nine Capital, is an investor in his own right.

Venture Capital 52

Venture Capital SaaS Data Scale 52

Sales Hacker

SEPTEMBER 11, 2020

Back then, in 2011, Lyft was a small Series-A startup called Zimride with under 50 employees. Lyft is one of many companies that began as a small startup but quickly rose to a multibillion-dollar company. The total addressable market continues to grow and is ripe for selling to, but very few startups reach unicorn status.

Outsourcing Services 78

Outsourcing Services Scale Startup Outsourced Development 78

Chart Mogul

JUNE 9, 2023

After analyzing data from over 2,100 SaaS startups to publish the SaaS Benchmarks Report 2023 Sid is full of insights on the topic at hand. For many customer success managers, it’s a slightly different skill set. In the 15 years before that, he started several companies, including two consumer Internet startups.

Trends 52

Trends SaaS Payments Payment Solutions 52

Kellblog

AUGUST 27, 2022

relational database, business intelligence, cloud EPM, customer success management, data intelligence) and ones that didn’t (e.g., Early-stage startups excessively focused on category creation are trying to win the game by staring at the scoreboard. Most startups spend most of their energy on what (i.e.,

Strategy 134

Strategy Marketing Startup Customer Success 134

Kellblog

NOVEMBER 17, 2022

Renewing/expanding: teaming sales and customer success. European, top-tier startups) and — hint, hint — we expect to release those benchmarks more fully and in a more interactive tool in the not-too-distant future. The guide has seven parts: Selling: what founders need to know about sales.

B2B 123

B2B Sales Benchmarks Startup 123

The Angel VC

NOVEMBER 26, 2014

This characteristic – not being a consumer Internet startup but not being a classical enterprise software company either – has probably contributed to our difficulty raising a Series A later on, but more on that later. So when Mikkel and I met for the first time, I knew nothing about SaaS and probably asked a lot of dumb questions.

Scale 155

Scale Sales Hiring Venture Capital Software Review 155

SmartKarrot

MARCH 2, 2023

The Venture Capital sector has seen substantial expansion in recent times and some VCs have started to podcast and share valuable resources for entrepreneurs, other investors, and those interested in learning more about the industry. The podcast is perfect for anyone interested in startups, venture capital, and technology.

Venture Capital 10

Venture Capital Scale Entrepreneurship EKS (Elastic Kubernetes Service) 10

Intercom, Inc.

JANUARY 5, 2022

Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. Drata recently raised $100 million in venture capital funding, which I believe makes it San Diego’s latest startup unicorn with an evaluation of $1 billion.

Scale 211

Scale Software Review compliance Technical Review 211

Chart Mogul

JUNE 29, 2018

But instead of fighting to topple category leaders, startups today prefer to build their own kingdom from scratch. So what’s the alternative for an ambitious SaaS startup? Gainsight sparked the customer success movement at a time when nobody knew what customer success was. It’s a ruler-takes-all game.

Venture Capital 70

Venture Capital Scale Cloud Branding 70

Totango

JANUARY 15, 2019

Customer-centricity means putting your customers at the heart of everything you do, and it’s far easier to achieve when everyone has the same understanding of the customer. #2 One of the ironies of customer success is that the answer to unlocking customer loyalty is often hidden in plain sight within existing data.

Retention 75

Retention Subscription Payment Features Strategy 75

SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. They were aware of it, but startups that I work with closely or invested in, if they got all the way to 25 million with 75% NRR, I would tell them to quit today. Jason Lemkin: Our base.

Outsourcing Services 199

Outsourcing Services Banking CTO Hire New CTO 199

ProfitWell

MARCH 17, 2020

Raised venture capital for his previous startups (Flowtown and Clarity). An investor in 40+ startups. So, it’s safe to say Dan knows a thing or two about success in the SaaS space, which he probably wouldn’t have learned without failing a few times, first. Within a few years, his accomplishments began piling on.

Metrics 59

Metrics Venture Capital Forecasting Consulting 59

OpenView Labs

AUGUST 15, 2019

Startups are in constant competition for two resources: capital and talent. Without capital, a business fails to exist. If you’ve raised venture capital before, you already have some combination of a great product, a highly functioning team and a growing market. Without talent, a business fails to flourish.

Development 40

Development Venture Capital Sales Funnel Investment 40

Kellblog

NOVEMBER 23, 2022

I’ve been CEO of two startups and on the board of about ten. Customer success managers (CSMs) = the number of account managers in customer success. customer success architects, technical account managers) that should arguably be included here or tracked in an additional row in deeper reports.

Technical Review 116

Technical Review Software Review Forecasting Churn 116

FastSpring

SEPTEMBER 16, 2022

More established professionals and businesses (less students and early-stage startups). Less focus on venture capital or funding rounds. But our customer relationships can also be strengthened by giving members additional access to those of us at FastSpring. That includes: A global focus. Professional moderation.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

SmartKarrot

JUNE 22, 2022

Back in 2013, it was quite rare to hear terms like billion-dollar valuation, unicorn valuation, or unicorn startup. Today, as the startup ecosystem gains traction, these terms are often heard. Startups, especially SaaS startups, aim at achieving unicorn status. The Startup DNA What is a Unicorn Startup?

B2B 11

B2B Startup Technical Review SaaS 11

Kellblog

JANUARY 3, 2022

That’s why boards want startups to pay high salaries and lure experienced talent with lucrative stock options. Hire a few other staff like in functions like customer success, support, and services to support the team. The whole Silicon Valley model is about isolating and removing risk from the equation. ” [3].

Sales Hiring 123

Sales Hiring Scale Consulting Leadership 123

SaaStr

DECEMBER 5, 2022

Dear SaaStr: What Are Some Ways to Reduce Stress in a SaaS Startup? The key is distributing a bit of the ownership, and migrating stress to things you can control (product, customer success) from things you often can’t (timing of venture capital). #4. The stress will never end.

Venture Capital 297

Venture Capital Scale SaaS Churn 297

ChurnZero

AUGUST 10, 2020

ChurnZero, a real-time Customer Success platform has been recognized as one of the world’s fastest growing Software-as-a-Service (SaaS) companies, according to the 2020 edition of SaaS Mag’s acclaimed ranking, the SaaS 1000 List. About ChurnZero: ChurnZero helps subscription businesses fight customer churn.

Venture Capital 19

Venture Capital Scale SaaS Customer Success 19

ChurnZero

SEPTEMBER 16, 2019

ChurnZero Selected as Best Tech Startup Finalist in 2019 Timmy Awards. Tech in Motion has recognized ChurnZero as a finalist for 2019 Best Tech Startup as a part of the Annual Timmy Awards, which they host to celebrate the top workplaces for tech professionals. Every year, the event series grows alongside the tech community.

Startup 8

Startup Venture Capital Entertainment Innovation 8

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Now, I’m a venture capital investor. Invest in customer success. I think it’s a really staggering stat. How long can this last?

Cloud 101

Cloud Scale AWS Machine Learning 101

SaaStr

OCTOBER 19, 2022

Many startups kick things off with one founder, but just as many have been successful with two co-founders. Like any partnership or business venture, being a founder or co-founder takes a lot of communication and planning upfront to increase the likelihood of success. The mechanics of running a business are not complex.

Scale 286

Scale Venture Capital SaaS Acquisition 286

SaaStr

MAY 31, 2019

237: Parker Conrad is the Founder & CEO @ Rippling, the startup that gives you back your time from payroll to employee computers, Rippling makes it unbelievably easy to manage your company’s HR and IT – in one system. So Rippling is the fourth startup for you. The first is customer support. Thanks for having me.

VP of Engineering 130

VP of Engineering Sales Hiring Scale Systems Review 130