Valuize Consulting

OCTOBER 28, 2021

Automation is an indispensable component of a strong digital scale engine and a key driver for business growth and efficiency in near equal measure. Successfully scaling through automation is both a technical science and an art. Consider the manner in which your high-touch Customer Success Managers (CSMs) engage with customers.

Scale 52

Scale Engagement Scaling Technical Advisors 52

Valuize Consulting

JULY 13, 2022

The Science & Art Of Customer Success Operations. Continuous changes in technology stacks, market dynamics, pricing models, and economics are constantly threatening your ability to deliver consistent and optimal customer value. The answer: Customer Success (CS) Operations.

Interviewing 52

Interviewing Engineering Scale Revenue 52

SmartKarrot

DECEMBER 16, 2022

Role: Customer Success Manager Location: Birkenhead, England, United Kingdom (Hybrid) Organization: The Access Group As a Customer Success Manager, you will provide both reactive and proactive services to the customer base. Own the resolution process ensuring you exceed customer expectations.

Customer Success 19

Customer Success Scale Technical Review Operational efficiency. 19

SmartKarrot

NOVEMBER 22, 2022

Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. Evolve and scale a service organization that improves activation and upsells in a product-led, support-driven environment. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

SmartKarrot

JANUARY 3, 2023

Director of Customer Success Location: Remote, United States Organization: ABC Fitness Solutions As a Sr. Director of Customer Success, you will build a world-class Customer Success team. Deliver world-class customer success processes for both SMB and Enterprise customers that scale.

Outsourcing Services 19

Outsourcing Services Customer Success Outsourced Development Scale 19

SmartKarrot

OCTOBER 17, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Scale AWS Cloud 19

Sales Hacker

JANUARY 29, 2018

In this blueprint, we provide insights on how to structure your sales organization. The changes in SaaS require that we no longer look at salespeople as individual contributors, but rather a team that crosses disciplines, not just within sales but also across other parts of the organization such as marketing and product.

Sales Recruiting 74

Sales Recruiting Scale Sales Hiring Sales 74

ChurnZero

DECEMBER 2, 2022

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. We don’t have a one-to-many model because we are a Customer Success platform.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

SmartKarrot

JANUARY 16, 2024

As a seasoned professional with a background spanning various industries, I’ve witnessed the transformative power of operational efficiency, especially in the realm of software and technology. Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations.

Customer Success 8

Customer Success Scale Operational efficiency. Finance 8

SmartKarrot

JANUARY 16, 2024

As a seasoned professional with a background spanning various industries, I’ve witnessed the transformative power of operational efficiency, especially in the realm of software and technology. Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations.

Customer Success 8

Customer Success Scale Operational efficiency. Finance 8

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. Sales teams are often forced to use manual processes that result in errors, inaccuracies, and wasted time. And these manual processes take sales reps away from their most important activity: selling.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. One, it starts high up in the sales process, right? You need to discover in the sales process.

Payment Methods 201

Payment Methods Merchant Services Scale Payments 201

SmartKarrot

NOVEMBER 3, 2020

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans. Identifying opportunities for growth and expansion in existing accounts.

Customer Success 10

Customer Success Scale SMB Consulting 10

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Collaborate with partnerships and sales on selling techniques and growth/retention strategies.

Customer Success 10

Customer Success Scale Leadership SMB 10

SmartKarrot

APRIL 27, 2023

How AI Notetakers Transform Customer Success? The customer success team can benefit in many ways by using AI notetakers. Considering the situation above, the sales team can use an AI note-taking tool to record and create a meeting transcript. So, how can these tools help in this situation? But the question is how?

Scale 10

Scale AI Artificial Intelligence Scaling 10

SaaStr

JANUARY 17, 2020

Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. 300: When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Prior to Automation Anywhere, Yousuf was the CIO and VP of Customer Success at Moveworks.

CTO Hire 133

CTO Hire compliance Scale Startup 133

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. These companies can scale really efficiently. They need fewer sales as a percentage of overall employees.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

SmartKarrot

SEPTEMBER 21, 2020

Out of all the metrics for different business units, we are going to discuss today about the customer success metrics. Customer-centricity is the philosophy that modern SaaS companies are progressively adopting to retain their customers. And for strategies to take the form of actions, we need customer success metrics.

Customer Success 10

Customer Success Metrics Data Scale 10

SmartKarrot

OCTOBER 27, 2020

Customer success is a relatively new function in businesses today. To stay intact with a plan and progress in a foolproof way, a customer success roadmap can help. There are many areas you need to look into while implementing customer success in your organization. Benefits of customer success roadmap.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

Hull

JANUARY 10, 2021

Removing these silos and creating a single customer view improves alignment and makes it easier for teams that interact with customer data (including marketing, sales, support, customer success, product and operations) to navigate the growing landscape of technology. Achieve operational efficiencies.

Data 52

Data Scale Technology Social Media 52

Hull

JANUARY 27, 2020

Removing these silos and creating a single customer view improves alignment and makes it easier for teams that interact with customer data (including marketing, sales, support, customer success, product and operations) to navigate the growing landscape of technology. Achieve operational efficiencies.

Data 59

Data Scale Technology Social Media 59

User Pilot

JANUARY 26, 2021

For example: customer testimonials from the sales and customer success teams. Once you map out your unique customer journey, you can decide on what stages and touchpoints you want to analyze. Increasing operational efficiency- Make it easier for customers to switch between channels and save costs.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

SaaStr

JULY 12, 2019

249: Erica Ruliffson-Schultz has led New Relic through massive growth, scaling the company’s enterprise business 10x since she joined the business pre-IPO. Growing a company’s revenues, customer base, team, process, and product doesn’t just happen without major work and strategy. Joe Chernov: So I actually think that the analogy holds.

Scale 137

Scale Sales Hiring Metrics Branding 137

SmartKarrot

AUGUST 9, 2022

Operational Efficiency. Recent technological advancements indicate that SaaS companies will have to manage to scale up operations at an increasing rate without disrupting or affecting the efficiency and overall success of current organizational projects.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Operational Efficiency. Recent technological advancements indicate that SaaS companies will have to manage to scale up operations at an increasing rate without disrupting or affecting the efficiency and overall success of current organizational projects.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

APRIL 17, 2023

Scalability: Chatbots can handle a high volume of inquiries and scale up or down as needed, making them ideal for businesses with fluctuating customer demand. Consider the chatbot’s scalability: Consider the chatbot’s scalability and ability to handle a growing volume of customer queries.

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning AI 10

SmartKarrot

JULY 14, 2023

The solution is primarily popular in areas such as finance, human resource, customer support, and sales. The use of RPA and AI makes UiPath popular among its competition, as it can intuitively learn, adapt, and operate many such tasks. However, UiPath’s automation is limited to certain operations and can not be as versatile.

compliance 10

compliance Scale Enterprise Finance 10

SmartKarrot

MAY 4, 2023

Yet the operational efficiency of such an ecosystem relies on efficient communication, and that’s where an efficient call coach comes into play! Just as it sounds, Call Coaching is a process of building your cross-functional teams to communicate effectively and efficiently. What’s a call coaching?

Scale 10

Scale Software Review Artificial Intelligence Communication 10

Point Nine Land

APRIL 21, 2021

Since then, I have been leading Uberall product team, which we’ve scaled from 3 people to 12 people over the past 5 years. There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”. Reviewing customer facing content.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SmartKarrot

AUGUST 5, 2021

Product Operations is a strategic function that aims to streamline communication processes among product managers and engineers by integrating data and technology. Product Managers and Product Marketers have traditionally been responsible for the overall success of a product, in terms of sales, revenue, and external market factors.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SmartKarrot

JULY 26, 2021

Who owns customer experience? Just like how the sales and marketing departments are most effective when they work together, the customer experience is something that the entire organization has to work together for. For CX transformations, it is very important to identify the things that matter most to the customers.

Artificial Intelligence 11

Artificial Intelligence Scale AI Search AI 11

InsightSquared

JUNE 8, 2021

New integration provides automated enrichment and analytics of contacts identified during active sales cycles and customer relationships to reduce risk and improve forecast accuracy. Operations teams cannot conduct deep analytics, assess the effectiveness of sales processes, or identify next steps to optimize outcomes.

Scale 62

Scale Forecasting Customer Lifetime Value Operational efficiency. 62