SmartKarrot

NOVEMBER 22, 2022

Role: Director, Customer Success Location: Remote, United States Organization: iHeartMedia As a Director of Customer Success, you will work with the SVP, Digital Solutions and lead the efforts for operational excellence of the Account Management team. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

SmartKarrot

JANUARY 3, 2023

Director of Customer Success Location: Remote, United States Organization: ABC Fitness Solutions As a Sr. Director of Customer Success, you will build a world-class Customer Success team. Indirectly lead a team of 41 across Onboarding & Implementation and Success. Apply here: [link].

Outsourcing Services 19

Outsourcing Services Customer Success Outsourced Development Scale 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

DECEMBER 16, 2022

Role: Customer Success Manager Location: Birkenhead, England, United Kingdom (Hybrid) Organization: The Access Group As a Customer Success Manager, you will provide both reactive and proactive services to the customer base. Own the resolution process ensuring you exceed customer expectations.

Customer Success 19

Customer Success Scale Technical Review Operational efficiency. 19

SmartKarrot

SEPTEMBER 21, 2020

Metrics form an essential part of any business. Metrics give you precisely that information based on which you can formulate your business strategies. Out of all the metrics for different business units, we are going to discuss today about the customer success metrics. What are customer success metrics?

Customer Success 10

Customer Success Metrics Data Scale 10

BetterCloud

JULY 18, 2023

So here, we’ll go over: The definition of time to value and why it’s crucial How to evaluate a SaaS management platform’s time to value What helps BetterCloud customers speed time to value to quickly achieve a positive return on investment. And, according to our customers, BetterCloud delivers on the time-to-value promise.

Operational efficiency. 52

Operational efficiency. Scale Identity management Technical Support 52

SmartKarrot

AUGUST 17, 2021

Role: Director, Customer Success Location: Bethesda, MD, US Organization: Mytonomy As a Director, Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization. Drive operational efficiency by automating and improving processes and best practices.

Customer Success 19

Customer Success Outsourced Development Operational efficiency. Education 19

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Technical Review Development Team Review Systems Review 19

SmartKarrot

OCTOBER 13, 2023

In the world of customer success, achieving compliance is a critical goal for businesses across industries. Compliance ensures that organizations adhere to legal regulations and industry standards, protecting both themselves and their customers. So, level up your compliance game and redefine success with digital playbooks!

compliance 10

compliance Customer Success Technical Review Systems Review 10

SmartKarrot

JULY 12, 2021

Role: Director, Customer Success Location: Louisville, CO, US Organization: Envysion, Inc. Define and implement procedures, metrics, and reporting processes related to the application usage to determine key insights to the customer experience.

Technical Advisors 10

Technical Advisors Customer Success Sales Hiring Operational efficiency. 10

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Drive adoption, setting KPIs and success metrics, demonstrating ROI.

Customer Success 10

Customer Success Scale Leadership SMB 10

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10

SmartKarrot

APRIL 28, 2021

Troubleshoot issues (may be related to payments, relationship, field operations). Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth. based on learnings from successful customers.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

NOVEMBER 3, 2020

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans.

Customer Success 10

Customer Success Scale SMB Consulting 10

SmartKarrot

OCTOBER 27, 2020

Customer success is a relatively new function in businesses today. To stay intact with a plan and progress in a foolproof way, a customer success roadmap can help. There are many areas you need to look into while implementing customer success in your organization. Benefits of customer success roadmap.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

SmartKarrot

NOVEMBER 2, 2020

Customer success consultants are an experienced and established party with a primary objective to serve the customer success niche. The members of the customer success consultation zero in on developing a strong foundation for the domain to dwell and accelerate. The Success League. Source: Unsplash.

Consulting 10

Consulting Customer Success Scale Customer Lifetime Value 10

OPEXEngine

JANUARY 17, 2020

Cliff Rosell, founder Lazy Genius Solutions (an outsourced finance and RevenueOps firm) says, “I’ve been seeing the difference between Customer Success and Customer Support defined as Reactive (Customer Support), Proactive (Customer Success).”. Cloud Operations / Platform Support. Third-party Fees.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

SaaStr

AUGUST 7, 2020

We were really impressed with her and she ended up becoming one of your… I kept saying, “You need to hire her,” and she became one of your customer success managers, if I recall. I don’t know if you recall, but we were at dinner one time and there was a waiter that she just blew us away. Trisha Price: Yes.

Payment Solutions 152

Payment Solutions Pricing Payments Payment Services 152

SmartKarrot

MAY 26, 2020

Measurable SaaS product metrics need to be looked at if you are to achieve product success. In this article, we are going to look at some of the most useful metrics, to help you ensure your product will achieve the success you are hoping it would. . Customer Acquisition Cost . Active Users .

Metrics 10

Metrics SaaS Software Review Churn 10

Hull

MAY 17, 2020

Proactivity can be enabled by a CDP by sending signals to account executives and customer success teams when a good upsell opportunity comes along, or when a customer is at risk of churning. Conversely, set alerts for concerning metrics like "Customer has not logged in in the past 7 days." Get a Demo.

Business 52

Business Operational efficiency. Mobile Data 52

Kellblog

MARCH 11, 2020

A $25K StartFast offering that walks through a standard checklist is everything a customer needs for a successful implementation. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

Sales Hacker

JANUARY 29, 2018

CSM: Customer Success Manager – Achieves recurring use of the service. A few metrics to keep in mind for most B2B Sales organizations: It takes three months to ramp a POD to 100%. PODs should operate between 80-120% of quota. Once a POD operates efficiently, do not add AEs to it. The Sales POD.

Sales Recruiting 75

Sales Recruiting Scale Sales Hiring Sales 75

OPEXEngine

DECEMBER 23, 2020

A $25K StartFast offering that walks through a standard checklist is everything a customer needs for a successful implementation. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

OCTOBER 16, 2023

This approach combines the power of digital tools with strategic guidance to ensure smooth operations, optimize customer success , and drive sustained growth. They provide a comprehensive framework that outlines step-by-step actions to ensure quick recovery, seamless operations, and enhanced customer success in times of crisis.

Technical Review 10

Technical Review Systems Review Software Review Business 10

SmartKarrot

JANUARY 5, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Verdata As a Director of Customer Success, you will network across the fintech ecosystem to find relevant Verdata partnership opportunities. Implementing solutions, training customers and managing customer programs.

Customer Success 2

Customer Success Operational efficiency. Leadership Innovation 2

Point Nine Land

APRIL 21, 2021

This refers to the improvement of your main output metrics. If your mission is to reduce CO2 emissions, you can (potentially should) make this your main output metric. How to efficiently collect feedback from customer-facing teams? The article is using the word “growth” a lot. How is it working? Why is this not working?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SmartKarrot

NOVEMBER 4, 2020

And when it comes to the business unit dealing with the customers, customer effort score (CES) is an important metric that comes into play. What is the Customer Effort Score? CES is a metric that measures the amount of effort a customer has to put in while using the product or getting any issues resolved.

Technical Review 10

Technical Review Social Media Branding Operational efficiency. 10

SmartKarrot

JULY 8, 2020

One of the most demanding aspects of business is to be able to use your data and acquire intelligent insights that drive the customer success engine. Be it a product or a service, analytics helps you to visualize and understand customer behavior discretely. The navigation is de-cluttered and provides ease of operation.

Technical Review 10

Technical Review Systems Review Machine Learning Artificial Intelligence 10

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. But then instead of a success plan, it’s a business plan. So it starts there.

Payment Methods 202

Payment Methods Merchant Services Scale Payments 202

User Pilot

JUNE 22, 2023

Reduce customer service costs : Reducing the support team load means fewer support resources are needed. Improve operational efficiency : By reducing the load, you can streamline business processes to help the support team complete their tasks faster.

Customer Support 96

Customer Support Underperforming Technical Team AI Search Social Media 96

Totango

NOVEMBER 6, 2020

SAP, whose products play a role in 77% of the world’s transactional revenue, managed to implement a customer-centric approach across its vast network by identifying a series of key customer metrics and using them to trigger timely and effective engagements. Steps to Successful Data-Driven Customer Engagement.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

User Pilot

JANUARY 26, 2021

Meanwhile, Customer Journey Analytics gives you an all-encompassing view of how your customers interact with your brand from the moment they hear about you until they finally say: “take my money”. Mckinsey also found that by implementing Customer Journey Analytics, companies reported: Source: Mckinsey.com.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

SmartKarrot

JULY 26, 2021

How to measure customer experience? Popular customer experience metrics/ KPIs?). CX Metrics are the KPIs used by a company to track customer feedback. These metrics can assist you to figure out how satisfied or loyal your consumers are.

Artificial Intelligence 11

Artificial Intelligence Scale AI Search AI 11

SmartKarrot

AUGUST 5, 2021

Product Operations is a strategic function that aims to streamline communication processes among product managers and engineers by integrating data and technology. It focuses on reducing costs and achieving company goals on time by improving operational efficiency. Products can be software, hardware, or even services.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SaaStr

JULY 12, 2019

Joe Chernov: The brand marketing, to answer your question, their KPIs are things that companies used to be criticized for measuring because they were considered vanity metrics. They’re only vanity metrics if they exist at the exclusion of the revenue metrics. But the revenue metrics are handled by the CRO group.

Scale 144

Scale Sales Hiring Metrics Branding 144