Remove Customer Success Remove Marketplace as a Service Remove Metrics Remove Operational efficiency.
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SaaStr Podcasts for the Week with Bernadette Nixon, Jay Snyder, Nick Mehta, Loren Padelford, and Jason Lemkin

SaaStr

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. But then instead of a success plan, it’s a business plan. So it starts there.

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The Beginner’s Guide to Product Operations

SmartKarrot

In recent years, Product Operations roles have evolved to include: Operations, Technical Ownership, Product Strategy, Project Management, Customer Success , and Professional Services. Products can be software, hardware, or even services. An organization’s success depends on its product operations.

Scale 10
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Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

This refers to the improvement of your main output metrics. If your mission is to reduce CO2 emissions, you can (potentially should) make this your main output metric. In SaaS vs. marketplaces? How to efficiently collect feedback from customer-facing teams? The article is using the word “growth” a lot.