SmartKarrot

MARCH 31, 2022

Role: Customer Success Director Location: Denver, CO, US Organization: E Source As a Customer Success Director, you will be the primary point of contact for the customers, acting as a concierge for all of E Sources offerings. Management of renewals for subscription memberships.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Systems Review 19

ChurnZero

JUNE 11, 2021

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. What’s a Customer Health Score? Do I Need More Than One Customer Health Score? Customer Success Around the Web.

Software Review 96

Software Review Systems Review Scale Underperforming Technical Team 96

SmartKarrot

JANUARY 18, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: BetterCloud As a Director of Customer Success, you will increase renewal rates and reduce churn. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health.

Customer Success 10

Customer Success Forecasting Payment Features Advertising 10

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

VP of Engineering 10

VP of Engineering Customer Success Merchant Services Forecasting 10

SmartKarrot

MARCH 31, 2021

Role: Vice-President, Customer Success Location: Greater Chicago Area, US Organization: Davisware As a Vice-President of Customer Success, you will achieve targeted Go-Live Dates to maximize Annual Recurring Revenues (ARR) through robust customer management, including effective hand-off to the account management team at go-live.

Technical Advisors 10

Technical Advisors Customer Success Technical Review Software Review 10

SmartKarrot

DECEMBER 23, 2020

Role: VP of Customer Success Location: Jersey City, NJ, US Organization: Infobip As a VP of Customer Success, you will increase renewal rates and reduce churn. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.

Customer Success 10

Customer Success Technical Review Scale Social Media 10

Kellblog

MARCH 11, 2020

A $25K StartFast offering that walks through a standard checklist is everything a customer needs for a successful implementation. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

ProfitWell

MAY 8, 2020

Daily updates of the index can be found in your subscriber newsletter each day, so be sure to check back to see what’s up in the B2B SaaS market—for better informed decisions on market spend, sales forecasting, and growth choices. What do you mean, customer success shouldn't sell? Reminder: Subscription Stimulus Package.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

SaaStr

AUGUST 9, 2019

When should one look to hire their first customer success reps? Vikas Bhambri: That seamlessly flows through then when you hand off to the implementation team or the customer success team, are we meeting those KPIs? That’s why it gives protection to the customer as well, right? Harry Stebbings: Totally.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

OPEXEngine

DECEMBER 23, 2020

A $25K StartFast offering that walks through a standard checklist is everything a customer needs for a successful implementation. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. Change sales’ mental math.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SaaStr

NOVEMBER 16, 2020

You said before, to me, it’s the believing in kind of participatory leadership over servant leadership. I don’t subscribe to the servant leadership model. Harry Stebbings: I think that participation and leadership is almost like a luxury of later stage companies. Andy MacMillan: Yeah. Let’s do it.

Sales Hiring 195

Sales Hiring Scale Leadership Technical Review 195

SmartKarrot

OCTOBER 29, 2021

Customer success careers have become the buzzwords in the business environment. The hot topic that is running around in the SaaS industry is the need for customer success to have a seat and a voice at the leadership table. This very reason makes them the most powerful voice of the customer. contact-form-7].

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

SaaStr

NOVEMBER 26, 2019

We created and served up apps via the cloud on a subscription basis. We had custom CRM apps for the Weight Watchers group, scheduling systems for optical chains, inventory management for car dealers. Lots of companies have found success this way, or you can design it from the outside in and you focus on the customer.

Scale 218

Scale Sales Hiring Underperforming Technical Team Sales 218

Chart Mogul

APRIL 24, 2020

In an environment marked by a global pandemic and market volatility, advocating for SaaS forecasting seems like a lost cause. In this article, I zoom in on the art of forecasting the future in this new wartime. It’s true: no one’s March forecast included a global pandemic. And those early warning systems? Marching forward.

Forecasting 98

Forecasting SaaS Underperforming Technical Team Marketplace as a Service 98

Chart Mogul

APRIL 24, 2020

In an environment marked by a global pandemic and market volatility, advocating for SaaS forecasting seems like a lost cause. In this article, I zoom in on the art of forecasting the future in this new wartime. It’s true: no one’s March forecast included a global pandemic. And those early warning systems? Marching forward.

Forecasting 52

Forecasting Underperforming Technical Team SaaS Marketplace as a Service 52

User Pilot

JANUARY 28, 2024

Monthly Recurring Revenue (MRR) tracks predictable monthly revenue, essential for financial health and growth forecasting. Customer Lifetime Value (CLV) indicates long-term customer revenue potential, guiding retention and expansion strategies. Want to see how Userpilot can help you track your product performance?

Metrics 105

Metrics Customer Lifetime Value Business SaaS 105

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. Top ten Customer Success resources of 2022. 1/ How to transition customers to a new CSM.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

Valuize Consulting

JULY 13, 2022

The Science & Art Of Customer Success Operations. Continuous changes in technology stacks, market dynamics, pricing models, and economics are constantly threatening your ability to deliver consistent and optimal customer value. The answer: Customer Success (CS) Operations. In reality, it is so much more.

Interviewing 52

Interviewing Engineering Scale Revenue 52

SaaStr

JUNE 10, 2020

They’ve got to find their travelers and get them home, but there’s more than that that we’re hearing from our customers. Everyone, customer success. Launch it to our customers, launch it to the sales team, launch it to prospects.” They’re going to build a bunch of things that we need.

Travel 175

Travel Marketing Scale Outsourcing Services 175

SaaSOptics

MARCH 1, 2022

Data silos sometimes make it easier to locate quotes, invoices, financial statements, and more for growing finance teams still developing a consistent workflow. Forecasting business trends and company growth turns into a guessing game without a clear visual representation of your organization’s most important metrics.

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

SmartKarrot

FEBRUARY 16, 2022

He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers. She is active on LinkedIn, where she helps SaaS companies optimize their customer acquisition, demand generation, product positioning , and growth plans. Alexander Theuma. Asia Orangio. Ben Murray.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

Sales Hacker

APRIL 6, 2022

The three roles or departments typically responsible for deciding to buy a CPQ include: Revenue operations : With CPQ applications, revenue operations leaders can unify sales-related processes across the company – from Sales to Account Management to Customer Success. Accurate revenue forecasting. Old CPQ vs. New CPQ.

Scale 96

Scale Software Review Marketplace as a Service Outsourced Development 96

Sales Hacker

NOVEMBER 15, 2017

Analytics is the active study of different types of data with the aim of discovering meaningful patterns and translating these into insight (such as historical analyses and forecasts), or action (such as those intended to improve business performance). . Customer Relationship Management. Customer Success. Forecasting.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

Sales Hacker

OCTOBER 7, 2021

Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Jen believes everyone should have the opportunity to be seen, heard, valued, and empowered for success. I went through a VP of Sales Program with SaaSy Sales Leadership — the moment I realized I didn’t want to be a VP of Sales.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. Jeanne: Yeah.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

SEPTEMBER 13, 2019

Why does Allison believe product marketing and customer success are the new sales and marketing? Matt has nearly two decades of senior leadership experience in sales and customer growth, specifically for technology companies with customers around the world including Bazaarvoice, CityVoice and Rackspace.

Engineering 26

Engineering Scale Underperforming Technical Team Customer Success 26

Sales Hacker

AUGUST 25, 2020

If you missed episode 123, check it out here: How to Go From a Transactional Model to a Subscription Model with Brandon Meyers. And let’s not worry about closing deals and acquiring new logos if this is about doubling down on the customers we have. And then, moved into leadership. Sam Jacobs: How do you forecast right now?

Management 74

Management Sales Recruiting Sales Hiring Development Team Review 74