User Pilot

NOVEMBER 24, 2023

See our pricing or get a free Userpilot demo ! Starts at $39/month) Heap is a digital insights platform that provides customer analytics with features like conversion rate calculation, customer journey maps, and advanced data heatmaps. Get your free Userpilot demo today! Get your free Userpilot demo today!

Payments 104

Payments Revenue Payment Solutions Scale 104

Totango

SEPTEMBER 13, 2022

Customer Success Playbook Strategies: Mapping a Path to Winning Outcomes. A customer success playbook maps out a game plan you can use to automate successful outcomes for your clients. Then we’ll consider the benefits of using success playbooks. What Is a Customer Success Playbook?

Customer Success 87

Customer Success Onboarding Construction Retention 87

User Pilot

JUNE 22, 2023

The differences between a high-touch vs low-touch user engagement model may not seem that important but finding the right approach can actually make your customer success managers a lot more effective. Improper execution can lead to higher churn rates (even with low-touch customers) so proper setup is crucial.

Customer Success 96

Customer Success Engagement Scale Management 96

User Pilot

APRIL 24, 2024

In this article, we’ll share everything you need to know for increasing customer renewals. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Tracking SaaS renewal rates enables predictable revenue, aiding financial planning and resource management for future growth.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. Use interactive walkthroughs to drive customer success. Offer self-service support to improve customer satisfaction.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

CustomerSuccessBox

MAY 28, 2021

A Saas business which has already evolved itself to bring in a Customer Success Software integrating it with Subscription Management, Support, CRM and product usage data knows exactly- “What is the secret to Saas growth”. Now that involves two main essential activities- Retaining Customers and Upsell to consumers.

Technical Review 52

Technical Review Innovation Customer Success Technology 52

SaaStr

MARCH 17, 2020

Predictable Revenue. Predictable Revenue outlined the four pillars of outbound sales development and talked about how they’re helping companies investigate markets before building out sales teams, and also explained how the company helps customers create a link between targeting and messaging. Request a demo here.

Sales Hiring 191

Sales Hiring Scale Payment Features Marketplace as a Service 191

Subscription Flow

NOVEMBER 28, 2023

One way to do that is through marketing and revenue-generating strategies such as freemium and product demos which are critical to growing one’s clientele. Furthermore, B2B SaaS companies’ recurring revenue model offers a steady and predictable revenue stream that enables improved financial planning and growth investment.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

SaaStr

MARCH 12, 2019

He provides an in-depth guide to driving revenue growth at your company and what to expect at each stage. Awesome revenue growth on the X axis, awesome revenue retention on the Y. Hundred percent revenue retention, 200% revenue growth. Thirty, 50% revenue growth. How fast you’re growing revenue.

Scale 209

Scale Sales Hiring Revenue VP of Engineering 209

User Pilot

MARCH 7, 2023

That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their plan.

SaaS Payments 105

SaaS Payments Subscription Payment Features Payment Methods 105

User Pilot

MAY 14, 2024

You can create the custom dashboard from scratch or use one of the 3 templates ( free trial to paid conversion , feature engagement, expansion revenue & upgrades). If you’d like to learn more about creating and leveraging Userpilot custom analytics dashboards, book the demo! Expansion revenue & upgrades.

Onboarding 105

Onboarding Churn Trends Retention 105

Totango

JANUARY 29, 2021

When your product directly helps your customers achieve their goals, your brand wins their loyalty. Playbooks for customer success managers help drive processes that promote winning client outcomes. What Is a Customer Success Playbook? Why Do You Need Playbooks for Customer Success?

Customer Success 80

Customer Success Customer Lifetime Value Software Review Systems Review 80

Cobloom

APRIL 6, 2020

This is a guest post from Kate Harvey, the Content & Search Marketing Manager at Chargify , a product that helps manage and grow subscription-based businesses that collect recurring revenue. Join a demo or start using Chargify for free. Increase revenue. Improve customer happiness and loyalty.

Customer Success 79

Customer Success SaaS Subscription Payment Features 79

User Pilot

DECEMBER 9, 2021

What is Net Revenue Retention? While getting new customers is important, retaining existing customers is much easier and less costly. In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. What is Net Revenue Retention (NRR)?

Retention 98

Retention Revenue Software Review SaaS 98

User Pilot

DECEMBER 7, 2023

One of the most pressing questions of customer success is how many customers stick around. After all, keeping all the customers you already have will be much cheaper than trying to acquire new customers. TL;DR The renewal rate is the percentage of customers who renew their subscriptions.

Retention 105

Retention Subscription Payment Features Churn 105

User Pilot

SEPTEMBER 14, 2023

TL;DR Dunning emails are a form of transactional email used to remind customers about a payment status by attaching their billing info, invoice, and resolution options. Dunning emails are important because they protect the customer experience, increase retention rates , and automate the payment collection process.

Payment Methods 104

Payment Methods Payment Solutions Payment Services Payments 104

Subscription Flow

JANUARY 30, 2024

SaaS renewal management’s primary goal is to increase customer retention and in turn, recurring revenue growth. To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy.

SaaS Payments 59

SaaS Payments B2B Strategy Payment Services 59

SaaSHolic

FEBRUARY 6, 2023

Customer success software provides businesses with a 360-degree look at the entire customer relationship. You’ll get helpful insights into the customer’s activities and the general health of the relationship. Good customer success software will help you identify red flags and maintain successful customer retention.

Customer Success 52

Customer Success Software Subscription Payment Features 52

User Pilot

MAY 20, 2024

TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Here are 20 strategies to improve customer retention: Share customer testimonials and well-known customers to provide social proof and build trust.

Retention 105

Retention Strategy Sales Recruiting Scale 105

User Pilot

SEPTEMBER 21, 2023

How tracking and analyzing behavioral data helps SaaS Understanding user behavioral data can help you: Improve trial-to-paid conversion rate : By analyzing customer behavior during the trial period , you can pinpoint actions that lead to conversions. It’s a problem if users are clicking the feature but not using it to create invoices.

Payment Features 105

Payment Features Customer Lifetime Value User Experience Churn 105

User Pilot

JUNE 10, 2024

Effective onboarding helps users recognize product value , increasing activation, adoption, retention , revenue, and referrals. Give your most valuable customers the option to book a call with customer success. Want to learn more about Userpilot and how to use it for your customer onboarding strategy? The solution?

Onboarding 105

Onboarding Strategy Social Media Churn 105

User Pilot

MAY 31, 2024

SaaS dashboards typically include metrics related to product performance, financials, marketing, and customer success, such as user engagement, revenue, customer acquisition and retention, and customer satisfaction. Customize the view of your dashboards by rearranging and resizing the widgets and applying filters.

Metrics 105

Metrics SaaS Retention Trends 105

User Pilot

OCTOBER 24, 2023

Usage-based pricing could use tiers, units, volumes, or impact as its basis for subscription cost. Get your free Userpilot demo today! Usage-based pricing is a consumption-based pricing model where customers are charged based on how much they use the product. What is usage-based pricing? Better retention rates.

Pricing 105

Pricing Payment Solutions SaaS Payments Payments 105

SaaSHolic

DECEMBER 9, 2021

Customer success software provides businesses with a 360-degree look at the entire customer relationship. You’ll get helpful insights into the customer’s activities and the general health of the relationship. Good customer success software will help you identify red flags and maintain successful customer retention.

Customer Success 52

Customer Success Software Subscription Payment Features 52

Totango

MARCH 21, 2019

Realizing lifetime value from your customers is about generating lifetime value for your customers. That’s the central tenant of the customer success approach to business. It reflects the current customer-centered economy that has encouraged customer fluidity and placed greater emphasis on the customer experience.

Customer Success 86

Customer Success Enterprise Onboarding Education 86

Totango

MARCH 26, 2019

Rather than focusing on just the initial transaction, this method emphasizes continued customer success growth to foster customer loyalty and stable profits for years to come. Elements that Drive Customer Success Growth. Increase Customer Retention. Instead, put their subscription on hold.

Customer Success 66

Customer Success Payment Methods Payment Services Payment Solutions 66

User Pilot

MAY 2, 2024

TL;DR Customer retention is the ability to keep your customers actively using their products. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing. Let’s dive right in!

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

JANUARY 28, 2024

Customer retention rate shows customer loyalty and satisfaction and is vital for long-term revenue stability. Customer Satisfaction Score (CSAT) provides insights into customer happiness, influencing retention and word-of-mouth recommendations. Book the demo! What are product performance metrics?

Metrics 105

Metrics Customer Lifetime Value Business SaaS 105

FastSpring

NOVEMBER 16, 2022

For more insights into breaking into new markets and optimizing regional revenue, check out our 2022 Emerging SaaS Customers Market Report with a list of countries and regions where we are seeing high growth in software and subscription sales. The post Game Localization Success Story: Quadrupled Sales in South Korea?

Sales 142

Sales Benchmarks Pricing Branding 142

User Pilot

JUNE 19, 2023

Common conversion examples include visitor to trial, trial to paid, and freemium to paying customers. Customer success conversion funnel: onboarding , repeat purchase that results from adoption , then account upgrades. For example, some companies don’t have product demos, so that step doesn’t count for them.

Benchmarks 98

Benchmarks B2B SaaS Payments Payment Methods 98

User Pilot

APRIL 30, 2024

The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. A robust customer success strategy enables customers to get the most out of the product. Book a demo to learn how to use it to deliver more value. How do they do it?

Strategy 105

Strategy SaaS Customer Lifetime Value Education 105

Totango

APRIL 5, 2019

Customer success metrics are used to discover what kind of customer experience you are really delivering. The goal of customer success is to generate recurring revenue by creating customer lifetime value. And with customer success metrics, you can measure whether your efforts are working.

Customer Success 73

Customer Success Metrics Customer Lifetime Value Product ROI 73

User Pilot

JULY 22, 2023

In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! Make sure your customer success team has a strategy in place to turn new users into loyal customers.

Strategy 96

Strategy Sales Recruiting Customer Success Acquisition 96

User Pilot

JANUARY 15, 2024

Key metrics to include in your dashboards include retention rates, user stickiness, monthly active users, conversion rates, customer acquisition costs, customer lifetime value, and monthly recurring revenue. Click here to get your free Userpilot demo today! Customer acquisition cost (CAC). Team alignment.

Metrics 105

Metrics SaaS Customer Lifetime Value Retention 105

SaaStr

JULY 22, 2020

Almost Complete Hand-off of Customers to “Others”, Customer Success, Account Manager, etc. Very little post-sale involvement with customer. How can you spend any time on a $5,000 ACV customer if you only make $500? A full demo? Doesn’t Maximize Revenue or Success Per Lead.

Scale 363

Scale Sales Hiring Sales SaaS 363

User Pilot

OCTOBER 5, 2023

Calculating the actual customer acquisition costs accurately can be challenging, and CAC payback doesn’t consider customer lifetime value or differentiate between high- and low-value customers. Collaboration between product , marketing, and sales teams is essential to effectively identify and target high-value customers.

SaaS Payments 105

SaaS Payments Customer Lifetime Value Acquisition Payment Solutions 105

User Pilot

NOVEMBER 28, 2023

The percentage of subscribers who discontinue their subscriptions within a given time period. Customer lifetime value. The total revenue a company can expect from a single customer over the course of their relationship. Customer activation rate. Monthly and annual recurring revenue. Demo bookings.

SaaS Payments 105

SaaS Payments Metrics Customer Lifetime Value Marketing 105