OpenView Labs

MARCH 10, 2019

Happy customers stick around and recommend your company to their friends. This is what makes customer success such an important part of any SaaS company’s success, and it’s especially critical for companies that employ a product led approach to growth. But how do organizations make customer success work at scale?

Scale 69

Scale Customer Success Scaling Sales Hiring 69

CustomerSuccessBox

APRIL 18, 2019

Segment, leaders in synthesizing first-party customer data, and CustomerSuccessBox, an Outcome driven Customer Success platform for B2B SaaS, join hands to deliver desired outcomes. Eliminating all developer dependencies for customer success technology roll out. We are also working on mapping Page call.

Customer Success 40

Customer Success Operational efficiency. B2B Mobile 40

SmartKarrot

APRIL 19, 2023

In order to reduce negative effects on customer happiness, operational efficiency, and scale, assist in identifying, prioritising, communicating, and driving resolution of essential issues and hazards. Supplying comments on the design of new system requirements, operational procedures, and financial investments.

Customer Success 19

Customer Success Scale Forecasting Operational efficiency. 19

Blulogix

MARCH 22, 2024

By effectively increasing the depth of your service integration, you not only boost your revenue potential but also solidify customer loyalty by becoming a key contributor to their operational efficiency and innovation. Pathways to Maximize Service Penetration: 1.

B2B 84

B2B Subscription Payment Features Consulting 84

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

DECEMBER 16, 2022

Role: Customer Success Manager Location: Birkenhead, England, United Kingdom (Hybrid) Organization: The Access Group As a Customer Success Manager, you will provide both reactive and proactive services to the customer base. Own the resolution process ensuring you exceed customer expectations.

Customer Success 19

Customer Success Scale Technical Review Operational efficiency. 19

Blulogix

MARCH 19, 2024

This integration enables dynamic billing based on actual usage or access changes, ensuring customers are billed accurately and efficiently. Utilize a Centralized Inventory Database: Maintain a centralized repository for all digital inventory data. Transparency builds trust and helps in preempting billing disputes or inquiries.

B2B 52

B2B Subscription Payment Features Management 52

SmartKarrot

AUGUST 17, 2021

Role: Director, Customer Success Location: Bethesda, MD, US Organization: Mytonomy As a Director, Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization. Document and implement data management best practices for your team.

Customer Success 19

Customer Success Outsourced Development Operational efficiency. Education 19

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Technical Review Development Team Review Systems Review 19

SmartKarrot

SEPTEMBER 21, 2020

Out of all the metrics for different business units, we are going to discuss today about the customer success metrics. Customer-centricity is the philosophy that modern SaaS companies are progressively adopting to retain their customers. And for strategies to take the form of actions, we need customer success metrics.

Customer Success 10

Customer Success Metrics Data Scale 10

SmartKarrot

JANUARY 16, 2024

As a seasoned professional with a background spanning various industries, I’ve witnessed the transformative power of operational efficiency, especially in the realm of software and technology. Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations.

Customer Success 8

Customer Success Scale Operational efficiency. Finance 8

SmartKarrot

JANUARY 16, 2024

As a seasoned professional with a background spanning various industries, I’ve witnessed the transformative power of operational efficiency, especially in the realm of software and technology. Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations.

Customer Success 8

Customer Success Scale Operational efficiency. Finance 8

Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. We attribute a large part of that to being able to be proactive with customers”.

Scale 237

Scale Headcount Mobile Communication 237

Sales Hacker

FEBRUARY 6, 2023

You can improve ops efficiency During difficult economic times, operational efficiency takes on a special importance. A continuous planning approach leads to dramatic improvements in ops efficiency. These operational efficiencies save the ops team time and money.

Sales Hiring 85

Sales Hiring Software Review Systems Review Operational efficiency. 85

SmartKarrot

JULY 12, 2021

Role: Director, Customer Success Location: Louisville, CO, US Organization: Envysion, Inc. Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth.

Technical Advisors 10

Technical Advisors Customer Success Sales Hiring Operational efficiency. 10

SmartKarrot

MARCH 18, 2021

Role: Director of Customer Success Location: Greater Minneapolis-St. Maintain a high level of customer satisfaction on a day-to-day basis. Collaborate cross-functionally within Egnyte to ensure customer success. Recruit and train a team of Life Science focused Customer Success Managers.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

APRIL 28, 2021

Troubleshoot issues (may be related to payments, relationship, field operations). Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth. based on learnings from successful customers.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Increase and maintain customer NPS scores, and nurture into customer reference program.

Customer Success 10

Customer Success Scale Leadership SMB 10

SmartKarrot

NOVEMBER 3, 2020

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans.

Customer Success 10

Customer Success Scale SMB Consulting 10

SmartKarrot

APRIL 9, 2020

Role: Customer Success Manager Location: Indianapolis, Indiana. is growing rapidly and expanding its Customer Success teams in Indianapolis, IN. As a Customer Success Manager at Ovation, your work is paramount to their success. Organization: Ovation.io Ovation.io

Customer Success 10

Customer Success Technical Review Software Review Systems Review 10

OPEXEngine

JANUARY 17, 2020

If your subscription gross margin exceeds the 70% median for smaller companies, and 78% for larger companies, as shown in the OPEXEngine database, investors will dive in to make sure that you are not manipulating the data. Customer Support is the call center support offering technical assistance. Cloud Operations / Platform Support.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

SaaStr

AUGUST 7, 2020

We were really impressed with her and she ended up becoming one of your… I kept saying, “You need to hire her,” and she became one of your customer success managers, if I recall. I talked about our offices in all these different countries across the world, data centers. Trisha Price: Yes.

Payment Solutions 146

Payment Solutions Pricing Payments Payment Services 146

SmartKarrot

NOVEMBER 2, 2020

Customer success consultants are an experienced and established party with a primary objective to serve the customer success niche. The members of the customer success consultation zero in on developing a strong foundation for the domain to dwell and accelerate. Customer Success Enablement.

Consulting 10

Consulting Customer Success Scale Customer Lifetime Value 10

InsightSquared

MARCH 8, 2021

Nehcole Felix – Customer Success Manager. I’ve helped many companies to build processes and drive value through various Account Management and Customer Success roles. I pursued a leadership path that eventually led to a consulting role, where I built my client management and data analysis skills.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

SaaStr

JANUARY 17, 2020

Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. Prior to Automation Anywhere, Yousuf was the CIO and VP of Customer Success at Moveworks. I think number two is, is that the team that’s been assembled to be able to make this solution successful.

CTO Hire 133

CTO Hire compliance Scale Startup 133

ChurnZero

MARCH 22, 2023

They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. Lately, many customer success (CS) teams have been downsized or eliminated because of global economic uncertainty. The post Facing economic challenges in Customer Success?

Customer Success 97

Customer Success Headcount Finance Leadership 97

SmartKarrot

MAY 12, 2021

Together, RPA vs AI can play a significant role in augmenting operational efficiency and transforming how your company works. Further, it can connect to system APIs automatically, fill out forms, log into the given applications, automate data for CRM and ERP applications , and move files into their required destinations too.

Artificial Intelligence 18

Artificial Intelligence AI Payment Features Technical Review 18

SmartKarrot

OCTOBER 16, 2023

This approach combines the power of digital tools with strategic guidance to ensure smooth operations, optimize customer success , and drive sustained growth. It involves thorough risk assessments , the creation of data backup and recovery plans, and the establishment of clear protocols to ensure business continuity.

Technical Review 10

Technical Review Systems Review Software Review Business 10

SmartKarrot

APRIL 27, 2023

A business needs to keep track of all the critical data and insights to stay ahead of competitors. How AI Notetakers Transform Customer Success? The customer success team can benefit in many ways by using AI notetakers. Understanding what your customers need before coming up with any strategy is essential.

Scale 10

Scale AI Artificial Intelligence Scaling 10

SaaStr

MARCH 17, 2021

Data becomes siloed in disparate SaaS apps, fragmenting the business processes that run your organization. Through every sales cycle, there’s a need to share information from sales, accounting, customer success, and other teams. Customer 360. That’s why your HR team is crucial to your success.

Scale 282

Scale Sales Hiring Technical Review Marketplace as a Service 282

SmartKarrot

AUGUST 9, 2022

With studies concluding that the SaaS industry has increased in size by approximately 500% in the last 7 years , SaaS software and applications are presenting a massive opportunity for data-driven businesses. Operational Efficiency. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

With studies concluding that the SaaS industry has increased in size by approximately 500% in the last 7 years , SaaS software and applications are presenting a massive opportunity for data-driven businesses. Operational Efficiency. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Scale 10

Scale Sales Recruiting Business SaaS 10

User Pilot

JANUARY 26, 2021

Customer journey analytics is your greatest resource in making sense of your user data. If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. It’s being able to look from above and see the customer journey that winds through them.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

ChurnZero

MARCH 22, 2023

They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. Lately, many customer success (CS) teams have been downsized or eliminated because of global economic uncertainty. The post Facing economic challenges in Customer Success?

Customer Success 59

Customer Success Headcount Finance Leadership 59

User Pilot

MAY 22, 2024

A customer success platform for monitoring customer health scores and expansion opportunities. Prices are customized but begin at $40,000/year. Gainsight Customer Success. An AI-powered customer success tool that helps identify and remove friction points across the customer’s lifecycle.

Software Review 66

Software Review Technical Review Software Systems Review 66

Valuize Consulting

JULY 13, 2022

The Science & Art Of Customer Success Operations. Continuous changes in technology stacks, market dynamics, pricing models, and economics are constantly threatening your ability to deliver consistent and optimal customer value. The answer: Customer Success (CS) Operations.

Interviewing 52

Interviewing Engineering Scale Revenue 52