Sales Hacker

MARCH 1, 2024

This might look like: Community events Campaigns and activations Newsletters Podcasts Thought leadership and other blog content Establish your brand as a valuable, trusted resource that aligns with your product, and encourages your community to follow along by subscribing directly to your content channels.

VP of Engineering 72

VP of Engineering Scale SaaS AI Search 72

SmartKarrot

APRIL 11, 2023

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. You make an effort to stop customers from leaving your business and research the causes.

Customer Success 15

Customer Success Data Analysis Leadership Onboarding 15

SmartKarrot

MARCH 30, 2023

Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. Co-create new features with our internal teams.

Customer Success 15

Customer Success Sales Recruiting Advertising Headcount 15

SmartKarrot

DECEMBER 14, 2021

Role: Vice President, Customer Success Location: Remote, McLean, VA, US Organization: Logi Analytics, an insightsoftware company As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.

Merchant Services 19

Merchant Services Customer Success Sales Hiring Scale 19

SmartKarrot

OCTOBER 21, 2021

Role: Director, Customer Success Location: Remote, United States Organization: FloQast As a Director of Customer Success, you will ensure the CS organization enables customers to reach desired outcomes while providing a great customer experience.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

Valuize Consulting

MARCH 2, 2022

Driving NDR With Customer Success Operations. As a fairly new discipline, Customer Success (CS) Operations is ripe with opportunities for companies to improve how they support customers and, in turn, increase revenue retention and expansion. Tip 2: Manage Expectations & Set Priorities With Senior Leadership.

Scale 52

Scale Leadership Customer Success Retention 52

User Pilot

AUGUST 30, 2023

This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. Product management and leadership speakers. leadership to uphold your customer-centric focus. Product marketing.

Scale 106

Scale AI Growth Hacking Innovation 106

SmartKarrot

AUGUST 25, 2022

Transferable skills can mean technical skills like data analysis, coding, and writing, which can be used in other jobs in some capacity. Transferable skills will help meet the requirements of all major roles and companies, especially in customer success. Leadership. Problem-solving skills. Simplify Everything.

Customer Success 11

Customer Success Underperforming Technical Team Sales Recruiting Scale 11

InsightSquared

MARCH 8, 2021

Nehcole Felix – Customer Success Manager. I’ve helped many companies to build processes and drive value through various Account Management and Customer Success roles. I pursued a leadership path that eventually led to a consulting role, where I built my client management and data analysis skills.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

SmartKarrot

MARCH 18, 2021

Role: Director of Customer Success Location: Greater Minneapolis-St. Maintain a high level of customer satisfaction on a day-to-day basis. Collaborate cross-functionally within Egnyte to ensure customer success. Recruit and train a team of Life Science focused Customer Success Managers.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

User Pilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Duration : Run the experiment for at least two weeks to gather enough data. Let's get right into it! The other 50% of users will see the existing onboarding flow.

Software Review 106

Software Review Onboarding Metrics Data Analysis 106

Valuize Consulting

SEPTEMBER 2, 2021

Your Customers, Data And Market Are Continually Evolving. Customer Success (CS) is not a “one-and-done” or “set it and forget it” motion. In today’s rapidly changing economy, your customers, data and market are constantly evolving, so you need to continuously improve your processes and operations to keep up.

Data Analysis 52

Data Analysis Banking Customer Success Leadership 52

Valuize Consulting

SEPTEMBER 2, 2021

Your Customers, Data And Market Are Continually Evolving. Customer Success (CS) is not a “one-and-done” or “set it and forget it” motion. In today’s rapidly changing economy, your customers, data and market are constantly evolving, so you need to continuously improve your processes and operations to keep up.

Data Analysis 52

Data Analysis Banking Customer Success Leadership 52

SmartKarrot

MAY 21, 2020

It is possible getting the right Customer Success Leader might be more than just a cakewalk. To save you all the extra efforts, here is a list of such traits that one sees in an excellent Customer Success Leader. As a Customer Success Leader, you will be knowing that client success generates only out of team support.

Customer Success 10

Customer Success Sales Hiring Scale Leadership 10

SmartKarrot

FEBRUARY 2, 2021

Apply here: [link] Role: Customer Success Manager EU and APAC CSS Location: Bathgate, Scotland, United Kingdom Organization: Catalent Pharma Solutions As a Customer Success Manager, you will be accountable for the onboarding experience that every new customer has on site. Apply here: [link].

Customer Success 8

Customer Success Outsourced Development Government Data Analysis 8

Sales Hacker

MAY 26, 2021

In any sales organization, a sales rep has the primary relationship and responsibility to their customers. But a sales operations team will help with learning critical insights about a rep’s accounts, ensuring long-term customer success, and having a deep understanding of your customer base. Technology.

Scale 60

Scale Sales Hiring Sales Outsourced Development 60

User Pilot

OCTOBER 12, 2023

What are user data analytics? From this article, you’re going to find out about different types of user data analysis and how to develop a user data analytics strategy that will help your team make data-driven decisions to enhance customer and product experience. User data analytics: trends analysis.

Data 105

Data Data Analysis User Experience Trends 105

User Pilot

JANUARY 14, 2024

The Vice-President of Product is a part of the senior leadership team and they are responsible for the overall product strategy and vision across the entire business. Finally, a degree in data analysis or statistics could be truly beneficial as PMs need to be able to analyze performance data and make data-driven decisions.

VP of Engineering 106

VP of Engineering Management Underperforming Technical Team Compensation 106

SmartKarrot

MAY 12, 2023

They should also become proficient in using data analysis tools and software, which can aid in identifying trends and patterns that may inform strategic decision-making. Additionally, they should develop their leadership skills, as this will enable them to inspire and motivate their team members to work towards a common goal.

Management 10

Management Development Team Review Software Review Scale 10

ChurnZero

SEPTEMBER 30, 2021

As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. Who does a Customer Success Operations Manager typically report to?

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. Top ten Customer Success resources of 2022. 1/ How to transition customers to a new CSM.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

ChurnZero

NOVEMBER 8, 2019

Serious About Customer Success? Now more than ever Customer Success is essential to the long-term success of your entire organization. Now more than ever Customer Success is essential to the long-term success of your entire organization. Your CRM is Not Enough!

Customer Success 63

Customer Success Scale Headcount Scaling 63

Sales Hacker

APRIL 21, 2021

What about using data analysis to create sales strategies? Revenue operations (RevOps) is a centralized org within a company that supports all revenue-generating business operations including Sales Ops, Marketing Ops, Customer Success Ops, and systems management. Not the breaking things part, the curiosity part.).

Scale 101

Scale Technical Review Sales Recruiting Technical Advisors 101

SaaStr

OCTOBER 10, 2019

It’s better if it’s shorter and all of that customer feedback through tickets, but also customer feedback through and behavioral analysis now of data analysis of their behaviors is so valuable we think. Like, hey, maybe you should do it like this. Joaquim Lecha: Yes.

Scale 130

Scale Scaling Payment Methods SaaS Payments 130

SmartKarrot

MAY 11, 2023

Voice recognition can come in super handy when you want to identify the main speaker of the group to analyze their leadership skills or rate how well a team can communicate with each other. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo. Read more now.

Artificial Intelligence 10

Artificial Intelligence Azure Sales Hiring Machine Learning 10

SmartKarrot

JANUARY 21, 2021

Acting on feedback and data analysis helps product managers understand what works and what doesn’t. They include compulsory skills such as communication, negotiation, and mutual respect for co-workers or customers. Has leadership qualities. Product managers needs to have leadership qualities. Data-driven growth.

Management 11

Management SaaS Scale Underperforming Technical Team 11

SmartKarrot

JUNE 8, 2022

Role: Vice President of Customer Success Location: Remote, United States Organization: FinditParts As a Vice President of Customer Success, you will drive adoption, engagement, and regular use among current and future customers. Build, motivate, and lead a high-performance Customer Success Team.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Data Analysis 19

Valuize Consulting

SEPTEMBER 22, 2021

Are You Measuring Customer Health Properly? With the need to be increasingly customer-centric in a subscription-based world, many Customer Success leaders are left wondering: which customers should we focus more time on? What are the key improvement opportunities for our Customer Success (CS) strategy?

Scale 52

Scale Machine Learning Artificial Intelligence Leadership 52

Valuize Consulting

SEPTEMBER 22, 2021

Are You Measuring Customer Health Properly? With the need to be increasingly customer-centric in a subscription-based world, many Customer Success leaders are left wondering: which customers should we focus more time on? What are the key improvement opportunities for our Customer Success (CS) strategy?

Scale 52

Scale Machine Learning Artificial Intelligence Leadership 52

SaaStr

JANUARY 21, 2020

I have a young man on my a sales operations team who wanted to do SQL data analysis. I’m not a data guy, so that might not be right. It doesn’t matter if it’s an SDR, AE, customer success, marketing, giving people visibility and access to the C-suite and the VP level is really important in the early stage.

Sales Recruiting 253

Sales Recruiting Sales Hiring Scale Sales 253

Intercom, Inc.

JANUARY 25, 2023

Liam: I’d love to talk about how to create a growth engine and how customer success marketing and product teams can partner to make that a success. But how do you do it at scale without hiring an army of customer success? Great weather as well. “There’s a big discoverability gap in SaaS B2B.

Sales Hiring 118

Sales Hiring Scale B2B Acquisition 118

OpenView Labs

JULY 15, 2020

While the tooling and framework has come a long way in the data space, these types of data endeavors can turn out to be costly and time-intensive without the right leadership. The data we work with. Yes, a company like ours has a lot of data. Spend time to make sure you have the right team in place from day one.

Scale 64

Scale Data Outsourcing Services DevOps as a Service 64

User Pilot

SEPTEMBER 14, 2023

Irrespective of the type, all product managers must have some common key skills, like strategic thinking, leadership, and customer empathy. Their role requires close collaboration with designers and customer success teams. User journey map.

Management 105

Management AI Leadership SaaS 105

ChurnZero

FEBRUARY 5, 2021

Here’s the short and the long of it: if you’re a Customer Success leader who is looking for consolidated business, product, and customer data, then you can probably piggyback on the Business Intelligence (BI) tool your SaaS company already uses – and this will likely be heavily suggested (or even mandated) by your CEO or other C-suite leaders.

Customer Success 96

Customer Success Scale Technical Review Software Review 96