SaaStr

JULY 30, 2024

Developers are much more likely to listen to a neutral person than a sales or marketing person. Free self-service The right level of documentation Being able to learn about the product without getting on a call with someone. At the same time, if they want to integrate with Stripe for payments, you need to have that.

Underperforming Technical Team 276

Underperforming Technical Team Enterprise Scale Payments 276

FastSpring

DECEMBER 22, 2020

We helped facilitate record growth for our customers. We have always operated FastSpring with the mantra that “we succeed when our customers succeed,” and it was very gratifying to see so many examples of this in 2020. We experienced the strength and resiliency of the digital ecommerce economy. We acquired SalesRight.

Payment Methods 131

Payment Methods Payment Services Payment Solutions Payments 131

Baremetrics

MAY 4, 2020

The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. I’m talking about involuntary churn. Just how much damage is involuntary churn causing?

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

CloudGeometry

JULY 8, 2021

Interest payments accelerate faster than you realize. When you optimize application logic with DBMS stored procedures (thanks, Oracle) or object-relational mapping. Learning as a method to make the most of technical debt is a core value in the world of time-boxed development. The inputs to learning are speeding up fast.

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

BetterCloud

SEPTEMBER 6, 2019

Our new Chief Technology Officer (CTO) Andra Milender defected from a medical career track before finding her footing on a technology path. What does your role as the CTO entail? You wear all hats as CTO. The definition of CTO is so broad and that’s what I like about this role!

Part-Time CTO 8

Part-Time CTO CTO New CTO Technology 8

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. That question has been on Will Larson ‘s mind for a long time. A tale of two career paths.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. Who is this person? Excited to be back emceeing. That was the start of the Month of Scale.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Baremetrics

MARCH 16, 2021

QuikNode provides elastic APIs & dedicated node services, as well as powerful tools & analytics. This allows anyone building an app that applies blockchain technology to do so by building directly on top of QuikNode’s globally distributed Web3 infrastructure. Reduce failed payments. Where Web 2.0

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

OpenView Labs

JULY 2, 2020

About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. Intercom’s Des Traynor offers a framework for viewing pricing and customer targeting to segment sales processes more efficiently. Putting prices online seems to be a SaaS entrepreneur’s worst nightmare.

Pricing 138

Pricing SaaS Payments Payments SaaS 138

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

JANUARY 14, 2020

My intention today is to share a little bit about our journey as a company, my personal journey as an entrepreneur, and give you something that you can take away to apply to your own businesses. When you look at the process that we use at Pluralsight, you can’t deny that we are obsessed over both of these customers.

B2B 158

B2B B2C Scale New CTO 158

All that Saas

DECEMBER 24, 2021

Today, we are going to review Fyle , an online expense management software for modern businesses. Don’t trust technology with your finance expenses? Unlimited expense tracking and reporting from Gmail, Outlook, mobile app, Slack, phone gallery, mileage, and Per Diem. Personal card management. Personal card management.

Software Review 52

Software Review Systems Review Technical Review Payment Methods 52

Andreessen Horowitz

NOVEMBER 28, 2023

So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically. And I wanted to do another payments company, but I didn’t know what I wanted to do. You’re a payment nerd. I’m more of an infrastructure person. Why don’t you put them on a card?

Merchant Services 81

Merchant Services Payment Methods Payments Payment Solutions 81

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

User Pilot

MARCH 30, 2025

Ive seen various online forum discussions where people often share short-term fixes like heavy marketing or minor feature tweaks, hoping to retain more users. User retention measures how many users continue to use your product or service after their initial interaction or sign-up. Subreddit discussion on creating accounts in apps.

Payment Solutions 52

Payment Solutions Retention Payment Methods Strategy 52

Valerian Tech

JULY 5, 2023

Introduction Technology implementation is a transformative force in the ever-evolving hospitality industry. From improving customer experience to streamlining operations, technology has revolutionized the way hospitality businesses operate and given companies access to extremely valuable insights.

Payment Services 52

Payment Services Technology Payment Solutions CTO Hire 52

Chargify

OCTOBER 4, 2017

There’s a self-service page, which allows clients to update information on their own. The process to change price points can’t happen in real-time. Unnecessary revenue leakage occurs through failed and delinquent payments. Robert Kern, CTO & Co-Founder, PredictHQ. Lenin Batista, Co-Founder & CTO, SprezzaBox.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

Chart Mogul

MARCH 9, 2020

Baremetrics was limiting in the sense that they could only analyze their revenue from Stripe, while the team was already using mobile and custom invoicing to bill and collect payments. On top of requiring a separate 2-person team to support this homegrown solution, they also had a hard time collecting and trusting the data in Looker.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Sales Hacker

JANUARY 21, 2020

Angus is an amazing person — who never went to college. Now he’s a partner making investments on the VC side at Foundation Capital with over 20 years of operational experience. Angus is an amazing person — he never went to college. Angus is an investor who brings real world operating experience to his job.

Payment Methods 60

Payment Methods Scale CTO Coach SMB 60

SaaStr

NOVEMBER 21, 2019

We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. You can’t go and raise an A off that, and I think a good investor can also say, “Well, it’s a known that you can probably hire a good sales person. Ophelia : Hi everyone.

New CTO 165

New CTO Sales Hiring B2C CTO Hire 165

Sales Hacker

JUNE 12, 2020

Leverage the prospect’s buying process (08:04). ? First strategy here is to build the relationship on a human level , and I think one element of that is you’ve got to get in person. When that person goes to their colleagues and says, “ I want to buy this ,” and they say, “ Buy from who?

Enterprise 79

Enterprise CTO Hire Startup Technical Cofounder 79

Outseta

OCTOBER 15, 2018

It made the rounds in tech circles online. I’ll be the first to admit that all of the above resonates with me - I think more companies looking to stay independent and operate on their own terms is, generally, a good thing. This vision was not aligned with his investors, or his Co-founder and CTO, both of whom would leave the company.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Chart Mogul

MARCH 9, 2020

Baremetrics was limiting in the sense that they could only analyze their revenue from Stripe, while the team was already using mobile and custom invoicing to bill and collect payments. On top of requiring a separate 2-person team to support this homegrown solution, they also had a hard time collecting and trusting the data in Looker.

Payment Solutions 52

Payment Solutions Payment Features Outsourcing Services Payments 52

ProfitWell

OCTOBER 1, 2019

When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. While getting everyone on board with culture might feel exhaustive or you might feel like “that” company, it's the down payment for making a strong culture for the long haul. Compliance.

Company Culture 40

Company Culture Sales Recruiting Scale Sales Hiring 40

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. And so I’m speaking specifically about the space that I’m operating in within New Relic. One, it starts high up in the sales process, right? You need to discover in the sales process. Nick Mehta: So let’s dive into the future.

Payment Methods 263

Payment Methods Merchant Services Scale Payments 263

SaaStr

APRIL 18, 2019

I sell highly engineered complex pumps and I can’t sell them like a book online.” Dell was selling configural PCs online. And for me as I mentioned BigMachines is a very personal problem. And also my personal life, my wife and we, well luckily I found out we were pregnant but we were having twins.

Sales Recruiting 223

Sales Recruiting VP of Engineering Scale SaaS Payments 223

SaaStr

MARCH 3, 2020

You can come up to me after this and I can give you a list of 10 people, but find somebody that’s been a VP of Sales before successfully in a startup, scaled that to some level of success and make that person sort of an independent arbiter of that process. So I have a process, sort of a checklist.

Sales Hiring 217

Sales Hiring Sales Recruiting CTO Hire Scale 217

Hull

JANUARY 22, 2019

The explosion of SaaS tools (and with it, data silos) together creates a need for a cross-functional, operations role to support go-to-market teams. These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. Trend #2: Growth is not marketing; Growth is operations. It made sense then.

SaaS Payments 77

SaaS Payments Engineering Technical Advisors Payment Solutions 77

SaaStr

DECEMBER 13, 2019

So how did that experience impact your operating mentality and I guess what were your biggest takeaways from that experience? And I think what it taught me on the operating side was that consistency is absolutely fundamental scale. And that was one of the things that I had learned from an operating standpoint. Yousuf Khan: Yes.

Technical Advisors 225

Technical Advisors Scale Technical Review Payment Solutions 225

OnStartups

JULY 7, 2021

It's going to trigger every OCD person that watches this [inaudible 00:00:35]. You've probably become a worse person. You seem like a pretty good person. Is your title CTO? Dharmesh: Yes, CTO. It's the thing that I spend pretty much all of my non-family time, non-personal time on. Sam: Got it. Shaan: Yeah.

Payment Methods 140

Payment Methods Technical Review Software Review Payment Solutions 140

USIO

JUNE 5, 2025

Ever sat through a payments meeting and wondered if you accidentally joined a secret society that only speaks in acronyms? Between PFaaS, NACHA, and VPA, the payments industry has more abbreviations than a teenagers group chat. And one or two might even make you look like the Smartest Person in the Zoom … aka SPINTZ.

Merchant Services 130

Merchant Services Payment Services Payments SaaS Payments 130

FastSpring

MAY 2, 2025

Managing Director Mathias Martinetz and CTO Thomas Kster knew their current online checkout setup having one solution for Europe and one for the U.S. Thomas adds, We encountered some technical challenges, which is to be expected when managing an ecommerce system independently. was not efficient.

Payment Solutions 131

Payment Solutions Payment Methods Merchant Services Technical Advisors 131

Stax

APRIL 16, 2025

Stax CTO, Mark Sundt , recently sat down with John Gaffney from PYMNTS for an eye-opening conversation about the exciting future of AI and how it’s poised to revolutionize the business world. Mark adds, I do this all the time with my cell phone bill. I can ask, what kind of bill is this?

Payment Services 88

Payment Services Payment Solutions Payments Payment Methods 88

OnStartups

JULY 7, 2021

It's going to trigger every OCD person that watches this [inaudible 00:00:35]. You've probably become a worse person. You seem like a pretty good person. Is your title CTO? Dharmesh: Yes, CTO. It's the thing that I spend pretty much all of my non-family time, non-personal time on. Sam: Got it. Shaan: Yeah.

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40

Scytale

DECEMBER 22, 2024

In this article, well break down the key differences between NIS2 and DORA, explore what they mean for your operations, and highlight how compliance automation software can simplify the compliance process for both frameworks. No more playing games when it comes to keeping critical infrastructure and services secure.

Payment Services 52

Payment Services Cybersecurity compliance Transportation 52

Scytale

APRIL 9, 2025

With cyber threats, data breaches , and new compliance rules popping up all the time, how do businesses keep their data safe? Plus, we’ll share a few handy tips on how you can easily implement these controls and make the process a whole lot smoother (spoiler alert: automation’s got your back). Lets get started!

Technical Review 52

Technical Review Payment Services Data Payment Solutions 52

Scytale

APRIL 14, 2025

Regarding effective risk management , pretty much all compliance frameworks include regular security awareness training (SAT) programs as a basic requirement. Still, you don’t have a fighting chance without influencing the day-to-day security culture of operating securely or without implementing a behavioral change.

Technical Review 40

Technical Review Payment Services Cybersecurity Systems Review 40