SaaStr

NOVEMBER 18, 2020

Early on, Basecamp had to deal with banks that were wary of their subscription plans. Our first introduction to sales tax was dealing with it as a liability,” David Heinemeier Hansson, CTO and co-founder of Basecamp, told TaxJar. And, like every software startup, their small team had a million other things to worry about.

New CTO 220

New CTO SaaS Sales CTO 220

SaaStr

MARCH 15, 2021

“Top 10 Learnings Architecting a High Throughput Critical API with RevenueCat’s CTO” RevenueCat is breaking out as the leader in managing mobile subscriptions, but the team is still tiny relatively speaking. Watch this one. #9.

Cloud 159

Cloud CTO Scale Venture Capital 159

SaaStr

FEBRUARY 25, 2020

Say you sell a subscription-based software but you also send your customers a handy flash drive with a version of your software on it. The worst case scenario here is that you owe the state any sales tax you should have collected from your customer at the point of sale or when they pay their periodic subscription free. ” 4.

Merchant Services 201

Merchant Services Technical Review Scale Sales Hiring 201

Chart Mogul

MARCH 9, 2020

We spoke to Buffer’s CEO Joel Gascoigne about his experience building Buffer and the role and place subscription data plays for the company. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. The Challenge: Buffer was amassing “reporting debt”.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 296

Part-Time VPE Technical Cofounder CTO Hire New CTO 296

Stax

AUGUST 26, 2024

Talk to sales Let’s start at the beginning Stax—then called Fattmerchant—launched in July 2014 and was immediately viewed as a disruptor in the payments space due to its subscription-based model and transparent pricing for SMBs. “I’ve been at Stax for 8 years now.

Payment Services 88

Payment Services Merchant Services Stax Payment Solutions 88

Baremetrics

MAY 4, 2020

The customers who actively cancel their subscription. The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. The customers whose subscriptions end because their credit card payments failed and they never made up for the payment.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

USIO

JUNE 28, 2024

users in the United States will gain seamless access to Usio robust payment processing platform, enabling them to easily integrate secure and user-friendly payment functionalities into their custom applications. Through this partnership, ues.io application.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

ProfitWell

JANUARY 29, 2019

On this episode of the ProfitWell Report, Brendan Schwartz , Co-Founder and CTO at Wistia , wants to know what proportion of paid plans should be annual versus monthly. To answer Brendan's question, we gathered data from just over two and a half thousand subscription companies. If they do feel they’re getting value, they’ll renew. **We

Churn 103

Churn CTO Hire Data CTO 103

SaaStr

JUNE 26, 2024

It Takes Time To Bounce Back Jason was the first investor in RevenueCat , a company that automates mobile subscriptions on your phone. 30% of all mobile apps with a paid subscription use RevenueCat to manage it. Maybe if you have the ex-CTO of Github, but that’s still a super speculative bet. Why is that interesting?

CTO Hire 147

CTO Hire AI Venture Capital Sales Hiring 147

ProfitWell

JANUARY 2, 2020

The subscription economy has shifted the power balance in favor of the customer. Subscriptions are built on ongoing relationships with customers, so companies selling subscriptions need to understand how to monetize this relationship on a recurring basis. That’s what makes subscription sales so difficult.

B2C 52

B2C Subscription Payment Features Payments 52

Buffer Resources

JANUARY 30, 2023

He spent 12 years at Amazon, leading organizations as a general manager and technology director. Then he became CTO at Bezos Academy, a non-profit organization founded by Jeff Bezos. He wanted to see if he could create a source of revenue through a combination of subscriptions and corporate training services.

Social Media 22

Social Media CTO Coach CTO Hire New CTO 22

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. Uri Foox, Founder, Zoey.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

SaaStr

JANUARY 14, 2020

Should I sell a $20,000 engagement for a one week training course in a classroom or should I try to sell individual subscriptions to individuals around the world for only $100 a month, which was our initial starting price point, and we knew we had to burn the boats. Our salesforce didn’t know which one to sell.

B2B 161

B2B B2C Scale New CTO 161

Baremetrics

JULY 23, 2020

The cheapest subscription was $29 a month - obviously too high. More than half of them decided to switch to a paid subscription after the free trial. Cancel" means that customers have canceled their subscription during the trial period, "Churn" means that they canceled an active subscription. Click here for more details.

New CTO 87

New CTO Underperforming Technical Team CTO Technical Review 87

FastSpring

DECEMBER 22, 2020

We continued to strengthen our team in a very meaningful way by adding Mark Lambert as CFO , Zia Zahiri as CTO, and Andy Jolls as CMO. Subscriptions continue to gain momentum, while global ambition and expansion remain a top priority for many software companies. We added three new executives to our team.

Payment Methods 131

Payment Methods Payment Services Payment Solutions Payments 131

Point Nine Land

MAY 19, 2023

Here’s how Morten Primdahl, co-founder & former CTO of Zendesk, put it in a recent conversation: “For someone like me who prefers to build business logic, using GPT is no more of a moat than using MySQL is. For example, it may take an AI millions of examples to accurately extract and process all of the data from an invoice.

AI 98

AI Generative AI New CTO CTO 98

ProfitWell

FEBRUARY 4, 2020

When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. ProfitWell is not only a platform, it’s also a team that plugs into subscription management systems like Chargify and performs revenue automation activities. You need a RevOps team or manager focused on revenue.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

User Pilot

AUGUST 17, 2024

Traditionally, you’d hear from the customer success manager when your subscription is about to expire. Traditionally, the product function fell under Technology. Product is now at the C-level: More than 50% of Fortune 100 have a Chief Product Officer (CPO) who no longer reports to the CTO but directly to the CEO.

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

Chart Mogul

MARCH 9, 2020

We spoke to Buffer’s CEO Joel Gascoigne about his experience building Buffer and the role and place subscription data plays for the company. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. The Challenge: Buffer was amassing “reporting debt”.

Payment Solutions 52

Payment Solutions Payment Features Outsourcing Services Payments 52

OpenView Labs

JULY 2, 2020

B2B and B2C SaaS and Subscription Report. Updated weekly to show the impact of COVID-19, this resource from ProfitWell includes data from their subscription companies. It’s extremely unusual for a SaaS company to credit a company subscription for reduced use. Interesting data compiled by Ibbaka.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaStr

APRIL 4, 2019

Megan Leuders: And when you were talking to CEOs and CTOs today, what do you believe is the biggest technology challenge that they are facing as a SaaS company? What is their biggest challenge and what should they be focused on, whether they’re a CEO or a CTO, what would you say they should be focused on today?

Cloud 173

Cloud Scale Trends Machine Learning 173

Baremetrics

MARCH 16, 2021

Bunsen, a serial founder and multi-CTO before starting QuikNode, had used Baremetrics in previous roles and was familiar with the value it brought to growing businesses. QuikNode is one of 900+ subscription-based companies using Baremetrics to understand key metrics and accelerate growth.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

The SaaS Garage

FEBRUARY 6, 2020

The product development is led out of Germany by Jan Riedel, a software engineer virtuoso and veteran, who Loyalty Prime was able to win as their new CTO at the beginning of 2019. Riedel summarizes: “We will be extending the power of AI to all aspects of loyalty program management with our next generation SaaS platform.

Generative AI 90

Generative AI Artificial Intelligence CTO Coach Venture Capital 90

Intercom, Inc.

JANUARY 5, 2022

Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Liam: So, let’s get into SOC 2 compliance, which I know is a bit like saying “let’s talk about taxes”, or “let’s talk about invoicing” But it’s so important. Caught your interest? The LinkedIn Incident.

Scale 211

Scale Software Review compliance Technical Review 211

Point Nine Land

OCTOBER 8, 2021

At the same time, the industry is known for delays in projects and in payments, and small companies often struggle with cash management as they deal with multiple projects at the same time, relying mainly on excel and word to issue budgets and invoices, as well as manage their receivables across several projects.

Technical Cofounder 52

Technical Cofounder Construction Payment Solutions SaaS Payments 52

The SaaS Garage

JULY 12, 2021

In addition, consalio will automate the interaction and processes between the company and the advisor, helping to increase efficiency, for example, when arranging additional work packages or in the invoice approval process.

CTO Coach 52

CTO Coach Artificial Intelligence B2B Management 52

User Pilot

JULY 27, 2023

Chief Technical Officer The CTO is responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. The company needs a high percentage of this metric to stay competitive.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

OpenView Labs

OCTOBER 11, 2019

After a few years, however, we realized that a subscription model would deliver more value for us and for our users. It would help us establish a more predictable and consistent income based on recurring revenue instead of one-time purchases. Recognizing Your Cue – Opportunities and Conviction. No unexpected costs. No sliding scale.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

ProfitWell

FEBRUARY 14, 2020

After all, as consumers, we enjoy many subscriptions and services that come with a simple, one-size-fits-all bill. Flat rate pricing is a subscription model that offers users a single price per month or year for all features and all levels of access. Many consumer-facing subscriptions offer a single subscription price.

Pricing 59

Pricing Technical Cofounder Scale New CTO 59

ProfitWell

SEPTEMBER 5, 2019

With ProfitWell’s inception 7 years ago, we began with a mission of understanding and compiling a unified theory for subscription growth. Essentially, we wanted to understand the truth behind why recurring revenue businesses grow, what contributes to that growth, and how we can replicate that growth for our users.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

ProfitWell

DECEMBER 6, 2019

Your top subscription news. Brendan Schwartz at Wistia is a CTO and Co-Founder "all about that n ew-new, unisex bathrooms, and simplicity," and he's bringing you into the weekend with insight on trusting your instincts and what it's like to realize you're a "real business.". And that’s a wrap for your December 6 subscription news.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

The SaaS Garage

FEBRUARY 6, 2020

The product development is led out of Germany by Jan Riedel, a software engineer virtuoso and veteran, who Loyalty Prime was able to win as their new CTO at the beginning of 2019. Riedel summarizes: “We will be extending the power of AI to all aspects of loyalty program management with our next generation SaaS platform.

Generative AI 52

Generative AI Artificial Intelligence CTO Coach Venture Capital 52

Andreessen Horowitz

MARCH 20, 2024

This [includes] things like building applications across iOS and Android and Windows and Mac, localization of the interface, A/B testing, subscriptions, all these other kinds of small optimizations that you need to make a good consumer product. Navigating platform shifts David: Cool.

AI Search 143

AI Search AI Artificial Intelligence Scale 143

Chart Mogul

JULY 1, 2020

We tend to believe that the technical aspects of our product are the most important differentiator because that’s what our CTO says. We’d ask questions like ‘describe your process for building an invoice’ and have them walk through their process step-by-step. As people or members of the same team, we’re biased.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

BetterCloud

JUNE 4, 2019

Like a kingdom ruled by an absolute monarchy, our great IT leader, the CTO, could deploy rules that would govern the perimeter of our castle. Audit your accounting records for reoccurring subscription services to cloud or SaaS providers. It was easy once. The IT kingdom provided the services to be used.

New CTO 49

New CTO Cloud Government CTO 49

Crafty CTO

APRIL 12, 2020

My friends at the Chicago CTO Group are very smart people, and everyone I’ve spent time with is practicing some form of agile effectively. Not all agile is bad agile. I wonder, though, whether agile’s accumulated bloat and baggage is forcing these good folks to swim upstream.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52