Unbounce

MAY 29, 2020

How do you know that your hard-earned conversion rate is worth celebrating? Heck, how would you even know if a 30% conversion rate is any good for pages in your industry? Maybe you’re missing out on reaching your conversion potential without even knowing it. Introducing the 2020 Conversion Benchmark Report.

AI 145

AI Machine Learning Artificial Intelligence Benchmarks 145

Intercom, Inc.

SEPTEMBER 22, 2022

At Intercom, our mission has always been to make internet business personal – and we think the key to creating those personal connections between businesses and customers is to facilitate conversational experiences. This New Wave explores emerging technologies in the Conversation Automation space. What is Forrester New Wave?

Machine Learning 104

Machine Learning Artificial Intelligence Scale Benchmarks 104

Unbounce

JULY 23, 2020

As part of our new Conversion Benchmark Report , Unbounce ran a survey of marketers, working in dozens of industries, in early 2020. How do our expectations line up with the insights revealed by a machine learning analysis of 19 million conversions ? How firm is the average marketer’s grasp on industry conversion rates?

Artificial Intelligence 145

Artificial Intelligence Marketing Benchmarks Machine Learning 145

Tom Tunguz

NOVEMBER 21, 2019

released the State of Conversational Intelligence 2020. The report uses data from 5m sales and customer calls to benchmark sales team performance. There’s lots of great data in the report. Our portfolio company Chorus.ai Some of the data reaffirms rules of thumb. Other data points are surprising.

Benchmarks 196

Benchmarks Customer Success Sales Data 196

User Pilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. In this article, we're going to: Set out how quantitative data analysis can lead to conversion optimization. How to leverage CRO analytics data to enhance conversion processes. Ready to make a start?

Data 96

Data SaaS Trends Churn 96

Kellblog

JANUARY 7, 2024

Benchmarks are always useful, but you can’t make this decision based on them. Churn And, to CS’s chagrin, conversely. It may not be down — and it might well be up — because most companies reported increased churn in 2023. Is Or churn being above or below benchmarks. It’s

Customer Success 107

Customer Success Sales Hiring Benchmarks Churn 107

BetterCloud

APRIL 2, 2024

Contract negotiation : Fuel conversations with key insights into employee sentiment and usage levels. Monitoring and reporting : Regularly track and analyze SaaS usage data to pinpoint trends and potential areas for optimization, providing support to users to encourage maximum utilization. No SaaS application can hide from you anymore.

Technical Review 52

Technical Review Software Review SaaS Benchmarks 52

Kellblog

OCTOBER 30, 2022

One of my new benchmarking themes is that people need to pay more attention to matching their benchmarks with their aspirations. Overall, this is a seminal report for SaaS companies. 2] As I said in a recent speech, it’s the difference between benchmark off all SAT test takers and Ivy League applicants.

Metrics 136

Metrics SaaS Benchmarks Churn 136

FastSpring

NOVEMBER 16, 2022

Out of the Park Developments quadrupled sales in South Korea — the fourth-largest video game market in the world — by localizing its benchmark game into Korean. In most of the world, once a buyer reached the web storefront page, Out of the Park saw a high conversion rate. How FastSpring Can Help You Sell Software Around the World.

Sales 98

Sales Benchmarks Pricing Branding 98

User Pilot

MARCH 26, 2024

Start creating user segmentation reports by booking a Userpilot demo today! Understand the effectiveness of certain paths, and discover the "happy path" that leads to most conversions. Userpilot's funnel analytics tool allows for funnel reports that show the efficacy of conversion funnels. Path analysis.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Start creating user segmentation reports by booking a Userpilot demo today! Understand the effectiveness of certain paths, and discover the "happy path" that leads to most conversions. Userpilot's funnel analytics tool allows for funnel reports that show the efficacy of conversion funnels. Path analysis.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Start creating user segmentation reports by booking a Userpilot demo today! Understand the effectiveness of certain paths, and discover the "happy path" that leads to most conversions. Userpilot's funnel analytics tool allows for funnel reports that show the efficacy of conversion funnels. Path analysis.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Start creating user segmentation reports by booking a Userpilot demo today! Understand the effectiveness of certain paths, and discover the "happy path" that leads to most conversions. Userpilot's funnel analytics tool allows for funnel reports that show the efficacy of conversion funnels. Path analysis.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Start creating user segmentation reports by booking a Userpilot demo today! Understand the effectiveness of certain paths, and discover the "happy path" that leads to most conversions. Userpilot's funnel analytics tool allows for funnel reports that show the efficacy of conversion funnels. Path analysis.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

Intercom, Inc.

DECEMBER 8, 2020

Ticket volume or total conversations. Monitoring the total number of conversations your team has had during a specific period can generate powerful insights regarding the quality of your support service. When reviewing this metric, remember to consider the nature of the conversations being held. Conversations per agent.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

Unbounce

MAY 15, 2020

Just last year, almost a quarter of small businesses reported that finding the time and resources to focus on marketing is their top challenge. We all know that optimizing for the highest conversion rate is vital, but the act of actually improving campaigns often takes a back seat. For some, it’s the lack of time.

Artificial Intelligence 144

Artificial Intelligence Marketing Machine Learning AI 144

Unbounce

DECEMBER 2, 2020

So, of course you’re constantly looking for ways to shrink the workload—and that includes beefing up your landing page copywriting skills to maximize conversions. Approached with these tips in mind, every element of your landing page copy can be an intentional play towards winning more conversions. Tip #5: Use statistics strategically.

Benchmarks 145

Benchmarks Branding Banking Finance 145

Baremetrics

AUGUST 6, 2021

Stripe is a payment processing company but is also used to create reports. Close to 2 million websites use Stripe reports and the company holds a 18.54% market share in the payments processing category. Of course, media buzz alone shouldn’t convince you to use Stripe (or any other reporting and analytics platform).

Payment Services 98

Payment Services Payments SaaS Payments Payment Methods 98

OPEXEngine

AUGUST 23, 2022

Our August SaaS conversation focused on high performance in R&D, with OPEXEngine CEO and Founder Lauren Kelley hosting Bain Expert Partner Rob Levy for an energizing discussion on this critical topic. R&D Spend as a % of Revenue Benchmarks. Top R&D KPIs Every SaaS Company Should Track & Benchmark.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

Unbounce

JUNE 24, 2020

Machine Learning and Conversion Rate Optimization. When it comes to delivering more conversions from your landing pages, A/B testing is still very effective. Sure enough, it turned out that we could drive higher conversion rates beyond what would ever be possible with a one-page-fits all system.

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

Unbounce

NOVEMBER 23, 2021

Does it impact your conversion rate enough to warrant all that extra work? After all, we’re all about conversion intelligence : Combining your marketing expertise with machine learning so you can make informed decisions based on the latest available data—and get the most conversion bang for your buck. And what did we learn?

Machine Learning 145

Machine Learning Artificial Intelligence AI Benchmarks 145

Unbounce

JUNE 21, 2022

In fact, Peter is churning out PPC (pay-per-click) campaigns and landing pages that see an average conversion rate of 35%. Head over to the Conversion Benchmark Report to learn more about industry benchmarks. Because he’s found a smarter way to build landing pages to turn traffic into conversions.

Business 140

Business Travel Benchmarks AI Search 140

User Pilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. To create a trend report, define the relevant metrics for your analysis, use cohorts for relevant insights, set the specific period, and visualize trends over time.

Trends 97

Trends SaaS Technical Review Retention 97

Unbounce

MARCH 10, 2022

Whether you wanna automate weekly tasks (like reporting— ugh ), improve your ability to address and fulfill your clients’ needs, or get help landing more clients, let’s take a closer look at some of the most useful PPC tools on the market. Pricing : Starts at $49 per month. The first key feature is Smart Builder.

Scale 131

Scale Software Pricing Outsourced Development 131

Intercom, Inc.

MARCH 14, 2018

An example of this was enabling customers to capture an email and replace the standard conversational reply on outbound messages. You should also set targets for these as a benchmark. These metrics suggested a large cohort of customers switched directly back to the old reports on every login.

Benchmarks 223

Benchmarks Metrics Management Communication 223

User Pilot

JANUARY 11, 2024

For instance, French FinTech service provider, Shine, boasts an 80% onboarding conversion rate thanks to onboarding gamification. Conversely, fewer inquiries signify a smoother and more intuitive process. The benchmarks help you identify areas of strength and weakness in your process. Tracking user engagement in Userpilot.

Onboarding 102

Onboarding Payment Services Customer Success Payment Solutions 102

Unbounce

FEBRUARY 11, 2021

Even the landing page itself has more work to do before we can start giving ourselves a high-five for scoring a conversion. In some industries, conversion rates are as low as 1-2%. See Unbounce’s Conversion Benchmark Report for details.) Store Visit Conversions. Ignore them at your own peril.

Healthcare 145

Healthcare Advertising Engagement Data 145

OPEXEngine

MARCH 9, 2022

For over a decade, we have been benchmarking R&D expenses and headcounts. In 2022, we are improving the depth of our R&D benchmarks into efficiency and ROI and will be rolling out a new R&D benchmarking aimed at CTOs and Engineering management. R&D ROI benchmarks, and.

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

Intercom, Inc.

SEPTEMBER 22, 2020

HubSpot ’s CEO and co-founder Brian Halligan says that conversational relationships – building relationships with customers through personalized, messenger-based experiences – is the answer. Not only does a conversational approach help businesses meet rising customer expectations, it’s also a distinct competitive advantage.

Venture Capital 211

Venture Capital Advertising Communication Branding 211

Kellblog

AUGUST 18, 2023

But after having learned a fair bit, met a lot of interesting people, located some great resources, and developed some strong opinions along the way, I thought I’d write a summary report with links to resources and share a few thoughts before moving onto other topics. Props to Kyle Poyar and his collaborators. They’re a good idea.

Benchmarks 77

Benchmarks Systems Review Enterprise Software Review 77

Chart Mogul

JUNE 16, 2023

Well, all the conversations you can have at the booth and the contacts you can make. In our experience, it’s possible to have about 2-3 conversations per team member per hour during a show. In our experience, it’s possible to have about 2-3 conversations per team member per hour during a show. That’s 200k! And we loved it!

Strategy 52

Strategy SaaS Benchmarks Travel 52

User Pilot

JANUARY 27, 2023

So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Freemium plans offer conversion rates of around 5%, while free trials of about 17%. The opt-out plans have considerably higher conversion rates than opt-in ones (around 60%), while paid trials outperform them all.

SaaS Payments 96

SaaS Payments B2B SaaS Payment Solutions 96

Buffer Resources

SEPTEMBER 20, 2023

According to this report , more than three-quarters of consumers expect a response within 24 hours. Create an analytics report for the previous month Some people enjoy checking stats daily or weekly, which is great! Here’re a couple of ways we do this at Buffer: 1. The Monthly Social Media Management Checklist 1.

Social Media 107

Social Media Branding Engagement Benchmarks 107

Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. How are other customer-centric support teams measuring the impact of conversational support? The result is the Customer Support Quality Benchmark Report 2021.

Customer Support 129

Customer Support Scale Underperforming Technical Team Metrics 129

Sales Hacker

AUGUST 30, 2021

McKinsey found that 75% of consumers tried a new brand or shopping behavior in the past year, and another study reported that post-COVID loyalties are more fragile than ever. Salesforce’s State of Sales 2020 report reveals that most sales teams will focus on improving data quality and accessibility in the next 12 months.

Scale 88

Scale Data Sales Benchmarks 88

FastSpring

OCTOBER 25, 2023

About Our Data Where the Data Are From FastSpring supports over 3500 companies to help sell digital goods in over 200 countries and territories globally, but we’ve narrowed down the data we used for this report to keep it applicable to software and SaaS companies. Additionally, while U.S. of the 2020 global SaaS market attributed to NA.

SaaS Payments 135

SaaS Payments Payment Solutions Software Review Merchant Services 135

User Pilot

AUGUST 31, 2023

In contrast, GA4’s installation process is more complex, requiring manual configuration even for non-conversion behavior tracking. Google Analytics is a popular web analytics tool created by Google that enables you to track and analyze traffic, marketing campaign data, and conversions across your website and mobile apps.

Software Review 92

Software Review Technical Review Underperforming Technical Team Retention 92