Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. Customers are looking more and more to their peers before considering a purchase.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Totango

SEPTEMBER 30, 2020

Whether you’re a subscription SaaS company, a management consulting firm, or a hardware company that sells annual contracts for support services, you’ve likely found yourself in a situation where a customer misses a payment. Get started with this powerful new bloc today by installing it from the SuccessBloc Marketplace.

Payment Solutions 62

Payment Solutions SaaS Payments Payment Services Marketplace as a Service 62

SmartKarrot

JULY 16, 2021

Role: Director of Customer Success Location: Remote, San Francisco Bay Area Organization: OpenComp As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects.

Customer Success 10

Customer Success Healthcare Consulting Marketplace as a Service 10

SmartKarrot

AUGUST 13, 2021

Role: Director of Customer Success Location: Remote, United Kingdom Organization: Founder and Lightning As a Director of Customer Success, you will be the main point of contact for commercial negotiations and escalation point for client issues. Become a trusted advisor and advocate for customers’ executive sponsor(s).

Customer Success 10

Customer Success Scale Consulting Marketplace as a Service 10

SmartKarrot

DECEMBER 8, 2020

Role: Vice President of Customer Success Location: Remote , Chicago, Illinois, US Organization: Storm2 As a Vice President of Customer Success, you will hire, coach, and lead their customer success organization. Serve as the Voice of the Customer in cross-functional teams and senior leadership discussions.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Consulting 10

SmartKarrot

APRIL 9, 2021

Role: Director of Customer Success Location: Columbia, MD, US Organization: Authority Brands As a Director of Customer Success, you will measure and manage customer success, engagement, and support. Staff and manage a 24×7 service desk providing level 1-2 support for Canopy customers.

Customer Success 10

Customer Success Sales Recruiting Marketplace as a Service Consulting 10

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Escalate issues/cases to the Customer Success Director when needed.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Scale 10

SmartKarrot

JULY 5, 2021

Role: Director, Customer Success (Federal) Location: Arlington, VA, US Organization: Decision Lens As a Director of Customer Success, you will manage the Federal customer success team through recognition, training, mentoring, feedback and goal-setting.

Customer Success 10

Customer Success Sales Recruiting Technical Review Underperforming Technical Team 10

User Pilot

AUGUST 30, 2023

This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. leadership to uphold your customer-centric focus. He’s also a consultant, author, and adjunct lecturer.

Scale 105

Scale AI Growth Hacking Innovation 105

Neil Patel

APRIL 20, 2021

Until that happens, you’ll find it difficult to sell your actual products or services. In a sea of writers, bloggers, freelancers, consultants, public speakers, etc., Most people and companies think products and services sell because of their great features. service, program, online course, etc.) That’s not the case.

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

Casey Accidental

OCTOBER 27, 2020

In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

OpenView Labs

SEPTEMBER 10, 2020

After all, the marketplace speaks the loudest, and without customers you don’t have a business. Enterprise sales requires an entirely different level of experience and skillset to be successful. But if I could boil it all down, enterprise sales is about helping through a consultative lens versus selling.

Sales Hiring 74

Sales Hiring Enterprise Scale Startup 74

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Valuize Consulting

MARCH 24, 2022

As the Customer Success domain has exploded and earned a seat at the table, the concept of customer value has become ubiquitous in the B2B technology industry. Every C-Suite leader understands, or is asking about, how to optimize creating, delivering and defining customer value across the customer journey.

Revenue 52

Revenue Scale Marketplace as a Service Customer Success 52

Sales Hacker

MARCH 18, 2019

We have Roger Scott, the EVP and chief customer officer at New Relic. Roger talks about the role of customer success , how do you build the customer voice into every interaction that you have with the customer, how do you scale and grow a big company, and what are the elements that are so important to picking your next company?

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

SaaSHolic

DECEMBER 2, 2021

Product onboarding is an essential part of customer activation and retention for businesses that are SaaS providers. One of the best things you can do for your customers’ success as a SaaS provider is to ensure that you walk them through a wholesome onboarding experience. How To Search Through Onboarding. Product Tours.

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

Sales Hacker

JUNE 7, 2021

For example, a minimum number of maintenance technicians would be critical if you sell a field service app. Taking a disruptive approach and trying to get the contact out of their comfort zone doesn’t work well if the customer is already in the market for a solution. Professional services/customer success.

Sales Recruiting 107

Sales Recruiting Payment Services Payment Methods Sales 107

SmartKarrot

MAY 30, 2022

Role: Director of Customer Success Location: Chicago, IL, US (On-site) Organization: William Blair As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value.

Customer Success 3

Customer Success Marketplace as a Service Scale Consulting 3

ChurnZero

JUNE 22, 2021

Looking for a way to upskill or even reskill your Customer Success career? Their mission is to improve lives through learning and it’s the largest online destination that help students and businesses gain skills from expert instructors teaching over 155,00 online courses on topics from programming to leadership to Customer Success.

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

SmartKarrot

JUNE 27, 2022

Role: Director, Customer Success Location: Remote, Maryland, United States Organization: Riverbed Technology As a Director of Customer Success, you will manage customer success metrics including ARR retention and growth and customer satisfaction (NPS).

Customer Success 3

Customer Success Technical Review Marketplace as a Service Technical Support 3

SmartKarrot

JUNE 28, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: Contemporary Staffing Solutions As a Customer Success Director, you will be responsible for advance strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization.

Customer Success 3

Customer Success Merchant Services Venture Capital Marketplace as a Service 3

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. The first sponsor is Sapper Consulting. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. Show Introduction [00:10].

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Join CEO Romain Lapeyre as he walks you through how to close your first 1000 customers based solely on data.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. *

Sales Hiring 194

Sales Hiring Scale Technical Review Outsourcing Services 194

SaaStr

AUGUST 7, 2021

Devon Rutherford, Managed Services Program Manager & Pre-Sales Manager @ Leaseweb. Matteo De Renzi, Global Marketplace MD @ GT Gettaxi (Gett). Dave Kellogg, Principal @ Dave Kellogg Consulting. Christa Diaz, Senior Director, Customer Success @ Hired. Kurt Muehmel, Chief Customer Officer @ Dataiku.

VP of Engineering 263

VP of Engineering Technical Cofounder CTO Coach CTO Hire 263

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Gaining new customers.

Business Model 195

Business Model Scale Pricing Payment Methods 195

SaaStr

SEPTEMBER 24, 2021

Dave Kellogg, Principal @ Dave Kellogg Consulting. Christa Diaz, Senior Director, Customer Success @ Hired. Kurt Muehmel, Chief Customer Officer @ Dataiku. Jag Jill, Regional Lead, Customer Success – US East, Canada & Latin America @ Dataiku. Tope Awotona, CEO, Calendly. Dave Walters, CTO @ Hired.

VP of Engineering 269

VP of Engineering Technical Cofounder CTO Coach CTO Hire 269

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. We’ve got everything from self-service all the way up to the enterprise.

Payment Methods 190

Payment Methods Merchant Services Scale Payments 190

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Partners reduce the need to insource so much labor around marketing, sales, and customer success.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

Intercom, Inc.

JUNE 8, 2021

Study after study shows how important a great customer experience is to today’s consumers. Another survey reveals that 84% of businesses report an uplift in revenue as one of the primary benefits of improving their customer experience. You can read the other posts in this series here.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

Sales Hacker

SEPTEMBER 2, 2020

Rifiniti used field sales to turn an old Lenovo consulting relationship into their first SaaS customer. And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. Companies with several variations of the base product with little-to-no customization.

Scale 108

Scale Outsourcing Services Sales Technical Review 108

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

yoursales

JANUARY 28, 2022

With sales consulting, lead generation, and outsourced sales clients in the range of 1 to 1500 full time employees you can imagine we come across quite a few different CRMs. With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Drift – a messaging app for sales & customer success.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Sales Hacker

MARCH 2, 2020

You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. Shanks has trained and advised 100’s of companies on SPEAR Selling to increase sales pipeline in all types of sales functions (inside sales, field sales, customer success, channel sales).

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Always seek to understand, seek more input, and consult your own tribe to decide what’s for you and what is not. Anita Nielsen. What is one a-ha moment you’ve had in your sales career?

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130