Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. For Linda, it all comes down to your approach to customer success. ” 3.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Casey Accidental

OCTOBER 27, 2020

In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Neil Patel

APRIL 20, 2021

Until that happens, you’ll find it difficult to sell your actual products or services. In a sea of writers, bloggers, freelancers, consultants, public speakers, etc., Most people and companies think products and services sell because of their great features. service, program, online course, etc.) That’s not the case.

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

SmartKarrot

JULY 5, 2021

Role: Director, Customer Success (Federal) Location: Arlington, VA, US Organization: Decision Lens As a Director of Customer Success, you will manage the Federal customer success team through recognition, training, mentoring, feedback and goal-setting.

Customer Success 10

Customer Success Sales Recruiting Technical Review Underperforming Technical Team 10

SaaSHolic

DECEMBER 2, 2021

Product onboarding is an essential part of customer activation and retention for businesses that are SaaS providers. One of the best things you can do for your customers’ success as a SaaS provider is to ensure that you walk them through a wholesome onboarding experience. What makes an onboarding experience a bad one?

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. * What works?

Sales Hiring 204

Sales Hiring Scale Technical Review Outsourcing Services 204

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. Managing a technical team as a non-technical person [24:13]. The first sponsor is Sapper Consulting. And then you can leverage everything that RepVue has to offer, including sales compensation data, organizational data, strengths, and weaknesses.

Marketplace as a Service 96

Marketplace as a Service CTO Hire Sales Recruiting Data 96