ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

SaaStr

SEPTEMBER 24, 2021

Dave Kellogg, Principal @ Dave Kellogg Consulting. Billi Jo Wright, Chief Risk & Compliance Officer @ Payrix. Christa Diaz, Senior Director, Customer Success @ Hired. Kurt Muehmel, Chief Customer Officer @ Dataiku. Jag Jill, Regional Lead, Customer Success – US East, Canada & Latin America @ Dataiku.

VP of Engineering 279

VP of Engineering Technical Cofounder CTO Coach CTO Hire 279

SaaStr

AUGUST 7, 2021

Devon Rutherford, Managed Services Program Manager & Pre-Sales Manager @ Leaseweb. Matteo De Renzi, Global Marketplace MD @ GT Gettaxi (Gett). Dave Kellogg, Principal @ Dave Kellogg Consulting. Billi Jo Wright, Chief Risk & Compliance Officer @ Payrix. Christa Diaz, Senior Director, Customer Success @ Hired.

VP of Engineering 271

VP of Engineering Technical Cofounder CTO Coach CTO Hire 271

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. We’ve got everything from self-service all the way up to the enterprise.

Payment Methods 202

Payment Methods Merchant Services Scale Payments 202

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Sales Hacker

MARCH 2, 2020

You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. Shanks has trained and advised 100’s of companies on SPEAR Selling to increase sales pipeline in all types of sales functions (inside sales, field sales, customer success, channel sales).

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141