Subscription Flow

OCTOBER 2, 2024

In simple terms, revenue leakage means that a business is unable to collect a 100% of its earned income. There is always a small percentage of income that gets ‘leaked out’, causing revenue loss. Revenue leakage is that amount of money from your customers which gets processed, but which does not end up in your account.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

Stax

JANUARY 23, 2025

The merchant underwriting process helps reduce fraud (including chargeback volume), ensures compliance with regulations, and protects financial stability in the payment processing space. Key steps include application review, risk assessment, credit checks, and compliance verification. Learn More What is Merchant Account Underwriting?

Merchant Services 68

Merchant Services Payment Services Payment Methods Development Team Review 68

Stax

SEPTEMBER 17, 2024

TL;DR PCI compliance is essential because it helps prevent data breaches, ultimately cultivating customer trust. What is PCI Compliance? Why Is PCI Compliance So Important? PCI compliance is essential because it helps prevent data breaches, ultimately cultivating customer trust. That’s where Stax comes in.

Payment Services 88

Payment Services Merchant Services Payment Methods compliance 88

Sales Hacker

MARCH 14, 2018

This article dives into an overview of the GDPR, the good, the bad, and the grey areas around this new data privacy regulation. However, on May 25th this year, doing so will likely put you out of compliance with the GDPR. This is not trivial for sales, marketing, and operations teams. OK, so what? Maybe, but you should be sure.

Underperforming Technical Team 89

Underperforming Technical Team compliance Social Media Banking 89

Scytale

JANUARY 21, 2025

The breach was attributed to vulnerabilities in the platform, specifically weak API security. Loss of Customers and Partners: A tarnished reputation drives customers, stakeholders, and partners to reconsider their relationships, leading to lost revenue as well as weakened supply chains.

Payment Services 52

Payment Services Payment Methods SaaS Payments Payment Solutions 52

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 217

Underperforming Technical Team Sales Hiring SMB Enterprise 217

Blulogix

JUNE 18, 2025

By BluLogix Team Channel Chaos: How to Monetize Through Partners Without Losing Control—What the MGI Report Says In MGI Research’s 2025 Agile Billing Top 50 Buyer’s Guide , BluLogix earned recognition not just for usage billing and mediation, but for something most billing platforms barely touch: n-tier partner monetization.

Payment Features 52

Payment Features Underperforming Technical Team Outsourced Development Systems Review 52

Intercom, Inc.

APRIL 8, 2021

As face-to-face consultations were no longer an option for many healthcare providers, Joel and his team dropped everything and asked themselves: what could they build to help their customers (and their customers’ patients) adapt to the new normal? It was exciting, and the worst-case scenario wasn’t so bad. Joel: Sure.

Healthcare 211

Healthcare Outsourcing Services Underperforming Technical Team Outsourced Development 211

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? You will collaborate with engineering, design, and business teams to deliver cutting-edge mobile solutions that improve efficiency, user adoption , and overall product performance. Who would be a BAD fit for this job?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

FastSpring

JANUARY 31, 2023

Luckily, most developers find it easy to integrate Stripe with most other software (however, you have to pay for each software separately). Most companies using Stripe also need additional staff to manage sales tax (and VAT) and regulatory compliance. Stop bad actors before a transaction is even processed.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

Intercom, Inc.

MAY 24, 2018

This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. Give us a feel for your career to date: what brought you to Clearbit, and what’s the mission of your team there? We provide data for modern sales and marketing teams across all the products they already use.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

Sales Hacker

MARCH 14, 2018

This article dives into an overview of the GDPR, the good, the bad, and the grey areas around this new data privacy regulation. However, on May 25th this year, doing so will likely put you out of compliance with the GDPR. This is not trivial for sales, marketing, and operations teams. OK, so what? Maybe, but you should be sure.

Underperforming Technical Team 63

Underperforming Technical Team compliance Social Media Banking 63

Chart Mogul

JANUARY 9, 2025

Understanding SaaS sales models Before you start selling A typical sales process Sales and revenue operations Setting sales targets Hiring salespeople Understanding SaaS sales models There are three main SaaS sales models, each tailored to different customer types and buying journeys. Compare how your self-service vs sales-led revenue grows.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Unbounce

MAY 17, 2022

How does the KlientBoost team do it? Too many conversion-happy marketers race to split test poor hypotheses and arbitrary landing page elements before setting their landing page foundation first. Poor hypotheses: Because marketers then misdiagnose the problem, their proposed solution also fails. It sounds too good to be true.

Scale 145

Scale AI Search Underperforming Technical Team Sales Hiring 145

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Tax compliance, include calculation, collection, and remittance of VAT and sales taxes.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. In fact, 92% of businesses say CRM software is crucial to achieving their revenue goals. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases.

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

Stax

MARCH 18, 2025

Part of this can be attributed to the SaaS model’s unique aspect of relying primarily on future revenue. It makes most of its revenue from immediate, one-time purchases, like a bedroom set. To ensure revenue growth, your user churn rate must always be lower than your growth rate of new signups. Customer lifetime value.

Scale 117

Scale Payment Services Payments SaaS Payments 117

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 160

Scale Payment Services Payment Methods Scaling 160

Sales Hacker

FEBRUARY 16, 2021

Sam Jacobs: This week, we’ve got another great episode for you with Kristin Twining , VP of business development and inside sales for FireMon. They just launched a new way to learn how their team follows up with every lead in record time after virtual events and turns them into revenue. I lead a growing team of 16 people.

Sales 129

Sales Underperforming Technical Team Travel Development 129

FastSpring

JANUARY 27, 2022

And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service. Just make sure your monthly cost is reasonable for small teams. Learn more here.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaSOptics

MAY 2, 2022

In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Each has its strengths and weaknesses, but neither is better or worse than the other. As a result, workplace collaboration tools like Zoom , Slack , and Dropbox all experienced record revenue numbers during this time. .

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

User Pilot

JULY 14, 2024

Companies with annual revenue of $5-10M had the best results (30.4%) and the adoption rates decreased once companies passed $10M. Core feature adoption data can also guide product development. By showing product teams what features customers value, it allows them to make better-informed prioritization decisions. respectively).

Benchmarks 105

Benchmarks Artificial Intelligence Underperforming Technical Team Onboarding 105

ChurnZero

DECEMBER 19, 2024

For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? Whether it’s greater efficiency, increased revenue, cost savings, or achieving compliance, every customer has a reason for purchasing your product. I have the internal handoff from pre-sales to post-sales customer teams. I have two handoffs.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

yoursales

JUNE 1, 2023

The Importance of Capturing Client & Prospect Communication Enhanced Customer Understanding By capturing external communication, sales teams gain valuable insights into the needs, pain points, preferences, and motivations of their customers.

Communication 82

Communication Underperforming Technical Team Sales Social Media 82

OpenView Labs

AUGUST 27, 2020

This phenomenon is commonly seen in a few markets: productivity tools (think Calendly , Notion , Zapier or Airtable ) and developer tools (think Datadog , Twilio or Atlassian). Ideally, a cybersecurity tool runs quietly in the background, covering for the CISO and ensuring there are no weaknesses.

Underperforming Technical Team 98

Underperforming Technical Team Scale Cybersecurity Social Media 98

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 165

Payments Merchant Services Payment Solutions Payment Services 165

Stax

FEBRUARY 19, 2024

Vertical SaaS solutions are tailored for specific industries, addressing niche needs with in-depth customization and compliance with industry standards. Where vertical SaaS targets specific industries with purpose-built tools, horizontal SaaS companies develop more generic solutions that are relevant to many different types of businesses.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Scytale

JULY 23, 2024

A single breach could devastate your reputation and customer trust – not to mention the hefty fines for non-compliance with PCI rules. The Benefits Go Beyond Compliance Sure, checking that PCI compliance box is crucial. We’re talking lost revenue, damaged reputation, and even potential lawsuits.

Payment Services 52

Payment Services Merchant Services Underperforming Technical Team Payment Methods 52

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. The tool is still under development, so there are a number of known issues that can cause problems for users. Cohort analysis in GA4. Heap integrations.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

User Pilot

MARCH 30, 2025

However, there are good and bad ways to approach this tactic. If youre running paid campaigns, ROAS helps measure how much revenue your ads generate in comparison to the amount spent. If your announcement doesnt show any value for using the mobile app, then users will see no reason to do it. Customer acquisition cost ( CAC ).

Mobile 66

Mobile Acquisition Software Review Social Media 66

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. The question becomes: “Who do I want on my team—and why?”. A final comment on purpose: It should come from your team. Even kids and pets.

Scale 98

Scale Underperforming Technical Team Headcount Software Review 98

SaaSOptics

MAY 6, 2022

Customer Core —to maintain and develop customer relationships. Poor financial records are not something you can run away from. Accurate and up-to-date financial records display the current state of your business, help you maintain GAAP/IFRS compliance, and prove to potential VCs that your company is worth the investment.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

User Pilot

JULY 29, 2024

Userpilot is an all-in-one growth platform that helps product teams boost key metrics through contextual in-app experiences. Zendesk is an AI-powered customer service software that helps CS teams manage support tickets from one hub. Totango is a customer success software that assists CS and sales teams to increase customer revenue.

Customer Success 105

Customer Success Software Management SaaS 105