Point Nine Land

JUNE 22, 2023

…or why this software investor has a crush on hardware It’s hard to find a VC who doesn’t love software, and for good reason. Software is also a lovely thing to scale. It’s not very surprising then that we’ve built, invested in, and bought a ton of software over the last few decades. But what about hardware?

Outsourcing Services 59

Outsourcing Services Underperforming Technical Team Outsourced Development AI 59

User Pilot

AUGUST 5, 2023

The six key metrics to measure are conversion rate, activation rate, product adoption rate, retention rate, average revenue, and customer lifetime value. Planning the process helps to align your teams with the same goals during data collection, tracking, and implementation. What is data tracking? How to create a data tracking plan?

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? Whether it’s greater efficiency, increased revenue, cost savings, or achieving compliance, every customer has a reason for purchasing your product. I have the internal handoff from pre-sales to post-sales customer teams. I have two handoffs.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? So what we do is we help manufacturing and industrial companies comply with environmental regulations using our software platform. Want to see more content like this?

Underperforming Technical Team 160

Underperforming Technical Team Sales Hiring compliance SMB 160

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. Google Analytics integration with other tools You can easily connect your analytics software to the GA4 account using the partner connectors. Heap pricing.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

ProfitWell

APRIL 3, 2020

Pluralsight is the technology skills platform that helps companies skill up their teams and increase their engineering impact. The Pluralsight team will help users build up those tech skills with expert knowledge-based courses, skill assessments, and paths. Kick off your skill development. They're calling this one: #FreeApril.

Underperforming Technical Team 52

Underperforming Technical Team Government compliance Mobile 52

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. The question becomes: “Who do I want on my team—and why?”. A final comment on purpose: It should come from your team.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 159

Scale Payment Services Payment Methods Scaling 159

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. But we provide a combination of APIs and software. Our team is in Room 111. They were self taught developers. Dare I say SaaS.

Scale 121

Scale Payment Services Payment Methods Sales Hiring 121

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. In just four years, Podium has raised almost $100 million, with annual recurring revenue increasing to almost $60 million. How have you altered and developed as a CEO do you think?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. Grew to over a hundred million dollars in revenue in five years. I was amazed by the app exchange.

Payment Solutions 151

Payment Solutions Pricing Payments Payment Services 151

Point Nine Land

MARCH 7, 2019

Lemkin recently posted a tweetstorm about his observation that most startups are bad at finance. Contract reviews with big clients, compliance matters, any type of changes of law, tax audits, dealing with advisors, etc. Let’s take a closer look at how the “finance department” of a typical SaaS company might develop over time.

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

SaaStr

MARCH 8, 2019

They’re good at blocking email out with spam protection and they’ve got caller ID and they’ve got ad blocker software. So HubSpot became a software platform that companies would use to transform the way they market from outbound to inbound. Increasingly organizations talk about B2D marketing, to developers.

Scale 110

Scale Sales Hiring Underperforming Technical Team Social Media 110

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Horizontal SaaS refers to general-purpose software solutions that are applicable across industries and attract a diverse user base.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

FastSpring

JANUARY 27, 2022

And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service. Note: Our SaaS billing software can support all common SaaS subscription billing models.

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Not work, work, work.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

JUNE 15, 2021

Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building. He said, “I feel so bad. Jeff : I felt really bad, because you plan way ahead. For real, why is the developer market bigger today? ” I’ve never heard that.

Scale 296

Scale Underperforming Technical Team Engineering Wireless 296

FastSpring

JANUARY 31, 2023

payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Table of Contents What areas of the payment lifecycle will you be able to manage and what other software will you need for a complete payment solution? More on this later.)

Payment Services 139

Payment Services Payment Methods Merchant Services Payment Features 139

SaaStr

NOVEMBER 29, 2019

286: Allie Janoch is the Founder & CEO @ Mapistry, the startup that makes environmental compliance simple. In Today’s Episode We Discuss: * How Allie made her way from the world of Yahoo to founding the game changer of environmental compliance in Mapistry. How does Allie advise other founders on scaling sales teams?

Sales Hiring 132

Sales Hiring Underperforming Technical Team Technical Advisors Scale 132

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Preparing for the future As an app marketer in 2019, the best way to prepare for mounting competition and further technological transformation, is to embrace a curious outlook, a dynamic approach, and an obsession with both professional and performance development. trillion hours by 2021.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

Upscope

JANUARY 23, 2021

You can go slightly crazy figuring out how to onboard and train employees and customers on software because it requires swimming through lots of abbreviations like DAP, LMS, Internal KB, as well as help centre, customer knowledge base, and corporate Wiki. What training and onboarding problems does software create? What do they do?

Software Review 52

Software Review Onboarding Software Systems Review 52

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. Predictable Revenue. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. The Seller’s Challenge. Mastering the Complex Sale. Outbound Sales, No Fluff.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

User Pilot

MAY 12, 2024

Those developing software for mobile devices or cross-platform use should look for alternatives with mobile support (such as the aforementioned Smartlook). Here are the top Hotjar alternatives you can consider: Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue.

SaaS 52

SaaS Software Review Scale Underperforming Technical Team 52

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Hang Black.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * During his time at Optimizely, the company grew from from $7 to >$90M in ARR and from 40 to 400 people.

Underperforming Technical Team 166

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 166

SaaStr

MARCH 8, 2019

They’re good at blocking email out with spam protection and they’ve got caller ID and they’ve got ad blocker software. So HubSpot became a software platform that companies would use to transform the way they market from outbound to inbound. Increasingly organizations talk about B2D marketing, to developers.

Scale 47

Scale Sales Hiring Underperforming Technical Team Social Media 47

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? Maybe they’re early in their career.

Payment Methods 200

Payment Methods Merchant Services Scale Payments 200

User Pilot

MARCH 16, 2024

And is there a better in-app onboarding software that would better fit your needs? It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind.

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52

User Pilot

MAY 12, 2024

TL;DR Mixpanel is a simple and powerful product analytics tool that allows product teams to track and analyze in-app product engagement. It allows your team to see every moment of the customer experience clearly, so you can make changes that work. Let’s dive in! In addition, it lets you explore data freely without using SQL.

Software Review 52

Software Review SaaS Underperforming Technical Team Technical Review 52

User Pilot

MARCH 30, 2024

And is there a better in-app onboarding software that would better fit your needs? The platform is built keeping the compliance, scalability, and security needs of enterprises in mind. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue.

Software Review 52

Software Review Onboarding Underperforming Technical Team Enterprise 52

User Pilot

MARCH 16, 2024

And is there a better in-app onboarding software that would better fit your needs? It enables product teams to create, implement, and test personalized in-app onboarding experiences. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue.

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

SaaSOptics

MAY 6, 2022

Customer Core —to maintain and develop customer relationships. Poor financial records are not something you can run away from. Accurate and up-to-date financial records display the current state of your business, help you maintain GAAP/IFRS compliance, and prove to potential VCs that your company is worth the investment.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

User Pilot

APRIL 21, 2024

Is there a better in-app onboarding software that would better fit your needs? This means that, while it does let you create interactive user guides , they will only be visible to your internal team members. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue.

Software Review 52

Software Review Underperforming Technical Team Onboarding Pricing 52

SaaSOptics

MAY 2, 2022

In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Each has its strengths and weaknesses, but neither is better or worse than the other. With remote work replacing the office, employees needed quick and easy access to software to stay connected. Image Source: SaaStr 2021 ).

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

User Pilot

APRIL 21, 2024

Is there a better in-app onboarding software that would better fit your needs? The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue.

Software Review 52

Software Review Underperforming Technical Team Onboarding Pricing 52

User Pilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Get a Demo 14 Day Trial No Credit Card Required What is Mixpanel?

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

MAY 12, 2024

Here are the top Userlane alternatives you can consider: Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. You can even build an in-app resource center.

Software Review 52

Software Review SaaS Technical Review Onboarding 52