SaaStr

JUNE 6, 2025

Align sales comp with net revenue retention, not initial ACV 3. Lead with integration capabilities and security compliance, not just business outcomes 5. Variable pricing models are becoming the norm The Strategy : Design your pricing to start small with automatic expansion based on usage.

AI Search 137

AI Search Technical Review AI Software Review 137

Payrix

FEBRUARY 4, 2025

The master merchant establishes a relationship with a payment processor or acquiring bank and is responsible for ensuring compliance with payment regulations, handling transaction processing, and managing risks associated with payments on behalf of the sub-merchants. fraud prevention, and risk management.

Merchant Services 130

Merchant Services Payment Services Payments SaaS Payments 130

USIO

JULY 1, 2024

Enhanced Security : Usio provides robust security features that protect customer data and ensure compliance with industry standards, building trust with your users. Optimize Customer Retention Customer retention is crucial for recurring revenue.

Payments 306

Payments SaaS Payments Payment Solutions Payment Services 306

Clouded Judgement

JANUARY 24, 2025

For many current large language models, once they are exposed to domain-specific challenges or niche inquiries—like in-depth product troubleshooting or compliance-related questions—they can stumble. That’s because their training data, while vast, may lack the level of granularity found in specialized enterprise environments.

Enterprise 159

Enterprise AI Cloud Artificial Intelligence 159

SaaStr

MARCH 18, 2025

They use AI for price discoverability and optimization, with a setup that drives annual retention. This represents an under-recognized opportunity for B2B AI startups focusing on compliance, risk management, and administrative controls. Large enterprises have an immediate need for governance solutions to handle AI at scale.

Technical Review 172

Technical Review Artificial Intelligence AI Marketplace as a Service 172

USIO

APRIL 15, 2025

Example: A SaaS that manages freelance marketplaces can offer FedNow-enabled payouts to gig workers, boosting satisfaction and retention. No cost with automated onboarding, revenue share, and built-in PCI Level 1 compliance (the highest level of security.) The post How to Leverage FedNow appeared first on USIO.

Payments 130

Payments Payment Services Merchant Services SaaS Payments 130

USIO

FEBRUARY 7, 2025

Businesses that invest in improving payment processes through technology see a 20% increase in customer retention and vendor satisfaction. Ensuring Security and Compliance Security is non-negotiable in payment systems, especially for companies handling sensitive financial data.

Payment Solutions 130

Payment Solutions Payment Services Payments Payment Methods 130

USIO

FEBRUARY 14, 2025

Transparency in financial transactions correlates with higher vendor retention rates. With a focus on security, compliance, and scalability, Usio empowers businesses to manage payments efficiently while fostering strong vendor partnerships. This level of clarity reduces uncertainty and builds trust.

Payment Services 130

Payment Services Payment Methods Payment Solutions Payments 130

USIO

APRIL 4, 2025

Convenience drives satisfactionand retention. Security and Compliance Built-In HIPAA-compliant and PCI-certified, Usio helps ensure that sensitive payment data is managed responsibly and securelyprotecting both your reputation and your clients operations. Why Compliance Matters More Than Ever In healthcare, security isnt optional.

Payments 130

Payments Payment Solutions Payment Services Payment Methods 130

Payrix

JUNE 10, 2025

Increased customer retention The benefits already mentioned all tie into the opportunity for software companies to increase the retention of their user base. Read now ebook PCI Compliance: Unlock your platform's security potential Protecting cardholder data isn’t just good business - it’s essential.

Merchant Services 100

Merchant Services Payment Services Payments Payment Solutions 100

SaaStr

AUGUST 25, 2022

A-LIGN is a technology-enabled security and compliance partner that helps global organizations take a strategic approach to confidently mitigate cybersecurity risks. With our platforms, SaaS companies can manage any subscription model, calculate revenue, and generate custom reports that investors love.

Cybersecurity 268

Cybersecurity Scale compliance Subscription 268

Intercom, Inc.

OCTOBER 19, 2022

We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. You can choose to host your data in a region that suits your compliance requirements and give you – and your users – peace of mind”. Compliance: Don’t just take our word for it .

compliance 138

compliance Data Software Review Scale 138

FastSpring

APRIL 29, 2025

Spend less time managing your payments and compliance and more time making great games: FastSpring is a payments partner you can trust for your players and which you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts.

Payment Services 133

Payment Services Payments Payment Solutions Payment Methods 133

USIO

MAY 16, 2024

Increased Revenue: Offering seamless payment solutions can boost conversion rates and customer retention. Security: Look for PCI-DSS compliance and other security measures to protect sensitive data Support : Ensure the organization provides ongoing developer support and merchant support. Security is paramount in payment processing.

Payment Services 263

Payment Services Payments Merchant Services Payment Solutions 263

Payrix

OCTOBER 1, 2024

In the latest episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis sits down with Candice Raybourn, Head of Partner Activation at Payrix and Worldpay for Platforms, to discuss the crucial topic of PCI compliance. Candice underscores the financial and reputational risks associated with non-compliance.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

SaaStr

JULY 26, 2022

Customers don’t expect as much in terms of security, compliance, etc. Be relentless about building features that increase retention. I don’t see enough SaaS SMB company relentlessly talking about the impact of new features on retention. Customers often can deploy on their own. And measuring it.

SMB 363

SMB Churn Payment Services SaaS 363

SaaStr

MARCH 16, 2021

This ensures they are at least fair, and in the end, which will lead to higher NPS and net revenue retention. Assume your customers know every cut corner you’ve cut on compliance, security, redundancy, etc. Is your HIPAA compliance pretty barely there? If it truly is, so be it. I.e., if Google would be OK with it.

Scale 283

Scale compliance Engineering Customer Success 283

User Pilot

MAY 27, 2025

Which in-app behaviors correlate with long-term user retention? How to use it: Break the complete user journey into stages: Acquisition, Onboarding, Activation, and Retention. So you can measure retention, feature adoption, or conversion rates across time and compare how different user segments respond to in-app changes.

Mobile 96

Mobile Retention Payment Features Onboarding 96

Scytale

SEPTEMBER 3, 2024

Many organizations struggle to find a clear path to HIPAA compliance. They are constantly led off course by trying to understand the complicated terminology, policies and requirements surrounding compliance. They investigate complaints, conduct compliance reviews, and provide education and outreach to foster compliance.

Payment Services 98

Payment Services compliance Technical Review Healthcare 98

SaaStr

MARCH 19, 2021

We created a product that was simple to use for entrepreneurs who were juggling a thousand different priorities and didn’t have (and didn’t want) an expertise in regulation, compliance or sales tax. Going upmarket has shifted how we do business — from how we approach sales to onboarding and retention.

Scale 284

Scale Business Finance compliance 284

SaaStr

DECEMBER 6, 2023

But what is very enterprise and top-tier is their customer retention, at 97% GRR. The financial reporting and compliance engine that just keeps scaling! High GRR “Balances Out” Good-But-Not-Top Tier NRR The math here is interesting, as you can see in the chart in Slide 3.

compliance 299

compliance Scaling Engineering Enterprise 299

SaaStr

OCTOBER 13, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. Secureframe helps companies get enterprise ready by streamlining SOC 2, ISO 27001, GDPR, CCPA, PCI DSS and HIPAA compliance.

GCP(Google Cloud Platform) 256

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 256

Clouded Judgement

DECEMBER 1, 2023

There were also quite a few questions around cost and compliance. And on the latter - there will be more guardrails and structure in place to appease some of the compliance questions. This year, there was tons of experimentation. On the former - we’ll see a lot of these experiments translate to production facing apps in 2024.

AWS 302

AWS Cloud AI Search Cost optimization & reporting 302

SaaStr

OCTOBER 20, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. Get access to corporate-level benefits, seamless payroll, HR tools, and compliance support—all in one place. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

Scale 200

Scale compliance Healthcare Education 200

SaaStr

SEPTEMBER 8, 2022

Intellum is an Atlanta-based learning technology company that combines the best of customer experience with customer education to help large brands and fast-moving companies increase revenue, improve customer retention and decrease support costs. Take advantage of automation to manage your security assessments and NDAs.

SaaS Payments 246

SaaS Payments Payment Services PayFac as a Service Marketplace as a Service 246

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently.

Banking 261

Banking Payment Features Venture Capital Subscription 261

SaaStr

JULY 30, 2024

PLG ensures your product is doing the work for you in terms of customer advocacy, acquisition, and retention. The realized value grows as users derive value from the product, increasing engagement, retention, and stickiness. It hurts badly if you touch it later, especially the compliance pieces. How do you scale PLG?

Underperforming Technical Team 282

Underperforming Technical Team Enterprise Scale Payments 282

Stax

JUNE 3, 2025

Prioritize customer success, not just customer acquisition While getting new users in the door is important, retention is what drives predictable revenue and strong unit economics. Embed integrated payments to unlock revenue and retention If your SaaS platform facilitates transactions, integrated payments can be a game-changer.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

User Pilot

OCTOBER 20, 2024

Increases customer retention : It creates a sense of accomplishment and connection to the product, significantly enhancing customer loyalty. User Retention Rate A good user retention rate indicates that your gamification strategy is effective in encouraging ongoing use. Increase user retention. Drive product adoption.

Onboarding 102

Onboarding Engagement Software Review Retention 102

SaaStr

DECEMBER 3, 2024

Start With The Hard Problems Rather than building basic CRM, Veeva tackled complex regulatory and compliance challenges that kept pharma CIOs up at night. While others chased broad horizontal plays, he deeply understood one industry’s pain points and built specifically for them.

SaaS 261

SaaS Leadership Cloud Enterprise 261

Payrix

APRIL 10, 2025

Opting to embed payments empowers you to minimize friction for your customers, be better positioned for retention, and remain competitive in the rapidly evolving trade and field services space. Listen now Podcast What is PCI attestation of compliance (AoC)? Theres more to this strategy than just the nice revenue bump.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

Stax

FEBRUARY 19, 2025

An outsourced integrated payments support team could also assist business software users with their unique issues or questions about security and compliance. Outsourcing payment support can save costs, provide 24/7 assistance, and ensure compliance expertise. Plus a stronger cash flow.)

Outsourcing Services 88

Outsourcing Services Payments Payment Services Merchant Services 88

User Pilot

MAY 27, 2025

But for mobile, youd want to invest in a solution that truly gets the job done, aka one that improves user engagement and retention. Compliance-heavy industries Sectors like finance, healthcare, insurance, and government cant afford errors in their mobile apps. reducing compliance risks and support tickets. moment faster.

Technical Review 91

Technical Review Mobile Software Review Systems Review 91

Clouded Judgement

FEBRUARY 7, 2025

The list goes on. There are so many others. What do all of these have in common? Companies with negative NTM FCF are not listed on the chart Scatter Plot of EV / NTM Rev Multiple vs NTM Rev Growth How correlated is growth to valuation multiple?

Systems Review 146

Systems Review Cloud AI Artificial Intelligence 146

SaaStr

AUGUST 9, 2024

This was around 2017, and CS became simpler and focused on post-sales, retention, and reduced churn. During the IPO process, they had to look at things related to audit and compliance. They built new processes and brought in new tools to create better alignment into other functional areas. Braze went public in November 2021.

Scale 290

Scale Sales Hiring Scaling Startup 290

Tom Tunguz

NOVEMBER 8, 2023

Meanwhile, regulation and compliance mean the governance burden only increases. Looking at Snowflake’s net dollar retention over the last few years, it’s clear exactly when the office of the CFO became an important voice within the data world. Executive teams and boards are demanding innovation with LLMs and data.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 85

Retention Software Review Technical Review Scale 85