Sales Hacker

OCTOBER 10, 2022

But the most vital thing to remember is that training isn’t just for onboarding. Training isn’t just for onboarding. Learning beyond onboarding. Training should never be a set-it-and-forget-it strategy. Providing ongoing training isn’t just crucial for performance but also for employee retention.

Sales 93

Sales Sales Enablement Onboarding Retention 93

User Pilot

MARCH 25, 2024

Shows how to leverage PLG strategies to boost the value of your SaaS business. Metrics that can affect SaaS business valuation include Monthly /Annual Recurring Revenue, Customer Acquisition Cost , Customer Lifetime Value , Net Revenue Retention, Total Addressable Market, and YoY Growth Rate. Covers common valuation mistakes.

SaaS 88

SaaS Customer Lifetime Value Acquisition Metrics 88

SaaStr

DECEMBER 7, 2020

At Gainsight, we are helping product leaders from companies of all sizes turbocharge their 2021 product strategy. . With the right tools, you can leverage product-led growth, a disruptive go-to-market strategy, that’s been adopted by the most successful companies in the subscription business, including Slack, Dropbox, Twilio and Shopify.

Scaling 157

Scaling compliance Churn Innovation 157

Blulogix

JANUARY 18, 2024

Streamlining Subscription Renewals with a Robust Billing Platform By BluLogix Team Subscription renewals stand as a critical pillar in the structure of any subscription-based business, playing a significant role in both customer retention and as a potential point of revenue loss if not managed effectively.

Subscription 52

Subscription Payment Features Scale compliance 52

User Pilot

AUGUST 5, 2023

A data tracking plan is the framework used and strategies implemented to collect and analyze data for valuable insights. The six key metrics to measure are conversion rate, activation rate, product adoption rate, retention rate, average revenue, and customer lifetime value. In-app onboarding experience survey built with Userpilot.

Data 85

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 85

User Pilot

OCTOBER 6, 2023

Best of all, it compounds its ROI as you start iterating strategies and optimizing your marketing process. Plan and execute a marketing strategy for each stage that involves the goal, the digital marketing channels, the messaging, the content formats, and the action you want your prospects to take. But how can you use it?

B2B 96

B2B Development Team Review Software Review Marketing 96

User Pilot

FEBRUARY 15, 2024

Google Analytics is a freemium web analytics tool with powerful features for tracking, conversion, and retention , among others. Heap is a digital insights platform that offers tools to boost conversion, retention, and satisfaction. Retention tables. Userpilot lets you conduct retention analysis through cohort tables.

Sales Funnel 90

Sales Funnel SaaS User Experience Forecasting 90

User Pilot

AUGUST 6, 2023

A consistent omnichannel customer experience can improve satisfaction , build loyalty , drive acquisition, increase retention , boost LTV, and help you make data-driven decisions. Higher retention. These insights can help you with other efforts, such as personalized retention marketing or customer segmentation. Increases LTV.

Investment 73

Investment Banking Social Media Customer Lifetime Value 73

User Pilot

NOVEMBER 30, 2023

Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies. They could also result from inadequate user onboarding leading to low feature discovery and adoption, ineffective marketing strategy , and poor user experience. Such insights are invaluable.

Underperforming Technical Team 88

Underperforming Technical Team Marketing Market Research Outsourced Development 88

SaaStr

JANUARY 6, 2023

The steps that your team takes are going to be more in line with the stuff that works for your product, and that ultimately will lead to higher retention and more happy customers. So they built out a legal team and then that legal team helped to build products specific to compliance. Number two is risk.

Enterprise 130

Enterprise Sales Funnel Innovation Branding 130

Frontegg

DECEMBER 2, 2021

For some it’s a go-to-market strategy, for others, it’s a way to raise money. Go-to-Market Strategy – New Complexity Level Unlocked. Do you have to settle for disinformation on your go-to-market strategy? During the last year, we saw a lot of hypes coming to life. Product-led Growth (a.k.a

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

User Pilot

APRIL 6, 2023

In this article, we will explore: How to leverage AI tools for customer success and retention. For example, an AI-powered chatbot can help your customers find answers to their questions or concerns during the onboarding process. Look out for a detailed data privacy policy and compliance with data security regulations such as SOC 2.

AI 90

AI Customer Success ChatGPT Management 90

ChurnZero

OCTOBER 22, 2021

Director of CS at Convercent, which operates in the ethics and compliance space, also uses access as an incentive in lieu of material gifts. How to Get Your CSMs Onboard with Your Organization’s Customer Advocacy Initiatives. Similarly, Megan Macaluso, Sr. That’s rule number one,” says Megan. “I

Customer Success 96

Customer Success Investment Systems Review Technical Review 96

Intercom, Inc.

DECEMBER 12, 2019

Michael calls this strategy “reverse freemium.” That meant a complete overhaul of the way we thought about building products, the tiering of our product and engineering teams, our go to market strategy, how sales respond to these users, and how we help hundreds of thousands (if not millions) of free users achieve success.”.

Scale 169

Scale Growth Hacking Enterprise Scaling 169

User Pilot

MARCH 26, 2024

Businesses can take this data to adapt their marketing campaigns , strategies, or capital allocation toward more effective solutions. Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. A funnel analysis from Userpilot. AI analytics.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Businesses can take this data to adapt their marketing campaigns , strategies, or capital allocation toward more effective solutions. Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. A funnel analysis from Userpilot. AI analytics.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Businesses can take this data to adapt their marketing campaigns , strategies, or capital allocation toward more effective solutions. Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. A funnel analysis from Userpilot. AI analytics.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Businesses can take this data to adapt their marketing campaigns , strategies, or capital allocation toward more effective solutions. Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. A funnel analysis from Userpilot. AI analytics.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Businesses can take this data to adapt their marketing campaigns , strategies, or capital allocation toward more effective solutions. Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. A funnel analysis from Userpilot. AI analytics.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

Sales Hacker

DECEMBER 12, 2018

Sales training is ideally suited for onboarding new hires and getting them up to speed, but sales training alone can’t help to move the revenue dial. Sales enablement is not – or more accurately, is not only – about training and onboarding. RELATED: 3 Unmatched Sales Enablement Strategies to Try. What sales enablement isn’t.

Sales Enablement 76

Sales Enablement Sales Hiring Sales Onboarding 76

User Pilot

APRIL 23, 2021

That’s because retention and activation , not acquisition, are the main drivers of profitability in the SaaS world. Allow us to walk you through some churn-reducing strategies that are actually actionable. Don’t forget secondary onboarding 8. Remember that onboarding is a never-ending process. Categorize user feedback 4.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

SmartKarrot

MAY 19, 2023

Providing new clients with kick-off (onboarding) training. Including customers in the product development process and creating a good user experience can enhance adoption and retention. Create employee training initiatives including corporate compliance training, management training, and onboarding for new hires.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

SmartKarrot

DECEMBER 13, 2022

Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance. Generating robust, scalable solutions to clients’ toughest network problems.

Customer Success 19

Customer Success Scale Sales Hiring Customer Lifetime Value 19

ChurnZero

DECEMBER 27, 2019

How to Create a Great User Onboarding Experience That Leads to Product Adoption and Customer S uccess . It’s not surprising to see this post top our list since your churn rate is deeply connected to the quality of your customer’s onboarding journey. 6 Customer Retention Strategies That Kee p Customers Coming Back .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

OPEXEngine

FEBRUARY 22, 2022

This reality influences their go-to-market (GTM) strategy, which relies on a lower overall sales and marketing budget and a higher mix of marketing to sales spending. Being “stuck in the middle” drives SMM SaaS companies to invest in one of two strategies. Both these strategies require close attention by SaaS Chief Financial Officers.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SmartKarrot

JANUARY 20, 2023

Manage complex cases on compliance, payroll, invoicing, account setups, etc. Build an efficient customer success function, driving meaningful impact on customer satisfaction, retention, and overall revenue. You’ll also standardize the renewal process in cooperation with the Sales team to maximize retention.

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Draw in and keep excellent talent.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Software Review 52

Software Review Retention Technical Review Systems Review 52

SmartKarrot

NOVEMBER 30, 2023

Pragya’s wealth of experience in customer-facing roles and her current leadership in the realm of customer success provided invaluable insights into the strategies and nuances of building a robust account risk management playbook. External Audits Concluding our conversation, Pragya emphasized the importance of external audits.

Management 10

Management compliance Technical Review Business Model 10

User Pilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your retention analytics needs. Cohort analysis : Analyze retention trends using cohort tables.

Retention 52

Retention Software Review Technical Review Systems Review 52

SmartKarrot

MAY 30, 2023

You have knowledge of account management or customer satisfaction, are focused on business, and you have a thorough knowledge of account planning, have a background in sales, and are capable of creating an account strategy from beginning. Develop and put into action growth strategies for our elite portfolio firms.

Customer Success 19

Customer Success Systems Review Software Review compliance 19

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 58

Retention Software Review Technical Review Scale 58

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. Proactively drive customer adoption, retention, and overall success.

Customer Success 19

Customer Success Scale Onboarding compliance 19

SmartKarrot

APRIL 14, 2023

Role: Customer Success Manager Location: London Area, United Kingdom (Hybrid) Organization: ContractPodAi As a Customer Success Manager, you’ll establish the strategy framework, guidance, and oversight for how ContractPodAi collaborates with its clients. Develop and implement a post-sale success management strategy.

Customer Success 15

Customer Success Travel compliance Retention 15

SmartKarrot

FEBRUARY 21, 2022

Role: Director of Customer Success Location: New York, United States (On-site) Organization: Lexer As a Director of Customer Success, you will lead the onboarding and training for new customers post-implementation. Train and coach customers through a successful onboarding process, adoption phase, and ongoing usage.

Customer Success 19

Customer Success Government Data Analysis Onboarding 19

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

How to read this guide We’ve structured our list of resources according to the complete mobile app marketing process, from planning your strategy, to acquiring new users, activating them, and capitalizing on monetization opportunities. Braze’s free mobile marketing course will help you build a mobile strategy that actually works.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52