SaaStr

FEBRUARY 21, 2024

The Challenges and Pitfalls of a Partner Ecosystem Drata attributes much of its success to its partner ecosystem, which is an interesting case study for most, so how do they break up marketing, sales, and resource allocation vs. a more direct-sales modeled business? The sales reps were friends, and accounts were shared.

AWS 286

AWS Scale Sales Hiring Marketing 286

SaaStr

JANUARY 17, 2024

They want to use AI to improve the products they sell to their customers. Some of the biggest use cases for AI in the enterprise are across customer support, sales and marketing, and engineering — ie helping developers test code and troubleshoot issues. Compliance matters. Security matters.

AI 299

AI Enterprise Artificial Intelligence compliance 299

FastSpring

SEPTEMBER 12, 2024

For those that might not be familiar, FastSpring is a merchant of record platform that combines all the essential tools you need to scale a digital goods business. In simple terms, we handle everything from payments to fraud management, to custom support and tax compliance, so that sellers can focus on growing their business.

Merchant Services 193

Merchant Services Payment Services Payment Methods SaaS Payments 193

FastSpring

MARCH 3, 2023

You’re Running into Issues Localizing Payments “If your strategy for growth includes selling your product in more than, let’s say, two to three currencies or local payment methods, then scaling with a Stripe-type setup can be too slow,” Fred explained. And this leads to our third point.

Merchant Services 148

Merchant Services Outsourcing Services Payment Services SaaS Payments 148

Sales Hacker

FEBRUARY 2, 2021

Closing an enterprise sale in a niche market follows the same sales funnel as any other deal, but a bit more fine tuned. It represents the culmination of ‘art’ and process, where the enterprise sales process is modified to better reflect the client’s unique and specific needs. What Is Enterprise Level Sales? Self Sales.

Scale 112

Scale Enterprise Marketing Sales 112

How To Buy Saas

MAY 21, 2025

Lever Best ATS + CRM for Scaling Enterprises Pricing: Key Features: 10. All the leading platforms reviewed below like Workable, Greenhouse, and Breezy HR are SaaS solutions that serve companies globally with multi-language support and compliance features (e.g., GDPR for data privacy in Europe).

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Stax

MAY 23, 2025

With payments built into your platform, you reduce dependencies on third-party systems, minimize support overhead, and gain better visibility into transactional data. It can also make it easier to manage compliance, automate reporting, and scale operations. Contact sales 2. Learn more.

Payments 88

Payments Payment Services Merchant Services SaaS Payments 88

Neil Patel

DECEMBER 5, 2020

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. You’re making a lot of calls, but leads aren’t converting and agents are losing track of conversations. Progressive dialers, for instance, prevent agents from cherry-picking leads. Compliance.

Software Review 143

Software Review Software Scale compliance 143

How To Buy Saas

MAY 29, 2025

For example, machine learning models can forecast sales, optimize pricing, and evaluate investment scenarios in real time. Personalized Strategy: Marketing and sales use AI to segment customers and tailor campaigns, improving ROI and conversion rates. Executives also leverage generative AI for idea generation and reporting.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

USIO

JUNE 3, 2024

This leads to quicker payments and a more predictable cash flow, which is crucial for the growth and sustainability of your business. Compliance and security are paramount in payment processing, as it involves handling sensitive customer data. As your SaaS business grows, your payment needs will evolve.

Payments 130

Payments Payment Solutions Payment Services SaaS Payments 130

User Pilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty.

SaaS 83

SaaS Social Media Interviewing Scale 83

How To Buy Saas

FEBRUARY 25, 2025

Introduction: Why Choosing the Right CRM Matters Choosing the right Customer Relationship Management (CRM) platform can make or break your businesss growth trajectory. A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

How To Buy Saas

MAY 26, 2025

For instance, a customer support bot using RAG can pull answers from your latest help center articles, so it always gives customers accurate info specific to your product. For example, Summarize the key points from our Q3 sales report or Does our product integrate with Slack? . without ever being explicitly trained on it.

Artificial Intelligence 52

Artificial Intelligence AI Search AI Scale 52

Tom Tunguz

APRIL 16, 2013

Successful SMB SaaS companies have reinvented their businesses eschewing the expensive enterprise sales model in favor of end-user centric marketing, support and product development. Of course, the true number depends on the market segment: sales, HR, payroll, expense management, etc. Obviously this requires a new sales process.

SMB 100

SMB Scale Startup SaaS 100

Neil Patel

JANUARY 15, 2021

Making a personal connection can be an effective way to increase sales, but the cost of personally reaching out to each customer is prohibitive. Most sales reps handle a high volume of calls, many of which don’t even reach a human on the other end of the line. Save time by scaling your outreach to reach more people.

Scale 127

Scale Automotive compliance Pricing 127

Tom Tunguz

APRIL 25, 2012

It’s not just the sales process that differs from traditional software. Of course, the true number depends on the market segment: sales, HR, payroll, expense management, etc. Obviously this requires a new sales process. Direct sales aren’t profitable at this scale. Customer support becomes an inside sales team.

SMB 100

SMB Scale SaaS compliance 100

Neil Patel

OCTOBER 2, 2020

Is it easy to add new agents to your plan at scale? For example, there is live chat software for lead qualification, live chat software for customer engagement, and live chat software for customer support. Omnichannel Support. Live Chat For Sales. Customer Support Software.

Software Review 141

Software Review Software Scale Systems Review 141

SaaStr

JULY 2, 2019

Join Kevin Egan, Slack’s VP of North American Sales and Dannie Herzberg, Slack’s Director of Sales as they walk you through Slack’s Freemium to Enterprise strategies. Kevin Egan, VP of North American Sales @ Slack. Dannie Herzberg, Head of Mid-Market Sales @ Slack. Want to see more content like this?

Enterprise 169

Enterprise Scale Sales Hiring SMB 169

FastSpring

MARCH 15, 2021

Do you know what’s better than one sale? Multiple sales that happen automatically. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. The subscription model naturally shifts your focus from customer acquisition to customer retention. Easier to Scale.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

Neil Patel

DECEMBER 14, 2020

The Top 7 Options for Cloud Web Hosting: A2 Hosting — Best For Speed & Flexibility Cloudways — Best User-Friendly Power Hosting Hostgator — Best For Affordability InMotion — Best Customer Support Bluehost — Best User Experience DreamHost — Best if You Know How to Code Nexcess — Best for Ecommerce.

Payment Methods 144

Payment Methods Cloud VPCs (Virtual Private Cloud) Scale 144

Neil Patel

OCTOBER 7, 2020

Staying organized is tough even with just a handful of employees, but this challenge amplifies exponentially at scale. Some software is built to scale, while others are intended for smaller businesses and single sites. If you’re scaling rapidly, make sure the software you choose can accommodate your growth.

Software Review 145

Software Review Software Systems Review Sales Recruiting 145

Chargify

OCTOBER 14, 2019

Customer support has always been important in the SaaS industry, but its importance is only growing. . Customers expect more authenticity in their relationships with the companies they do business with — and excellent customer support is perhaps the most critical component of customer relationships.

Customer Support 68

Customer Support Merchant Services SaaS Scale 68

User Pilot

OCTOBER 20, 2024

As a result, it can be easily scaled to accommodate a growing customer base without any drop in quality. Indeed, an automated onboarding process creates a more efficient, personalized, and satisfying experience for your customers, leading to stronger relationships and long-term success. Data security and compliance.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

Payrix

FEBRUARY 4, 2025

The setup connects payment processing with a point-of-sale (POS) system software that can sync with other business-critical systems and streamline processes. By integrating payments into their solution, software companies can provide their customers the benefit of handling payments directly within the platform theyre already using.

Payments 100

Payments Payment Services Merchant Services Payment Methods 100

User Pilot

SEPTEMBER 4, 2024

From the article, you will discover the principles of effective process design and learn how to design streamlined processes for your product , marketing, customer success, sales, and design teams. Effective process design leads to higher efficiency, better consistency , improved product quality, better ROI , and enhanced compliance.

Business 105

Business Scale Customer Support compliance 105

Stax

JUNE 18, 2024

Key benefits of subscription management platforms include compliance with accounting standards, accurate revenue recognition, and reliable financial reporting. Features to look for in subscription software include automated billing, CRM integration, subscription analytics tools, scalability, and 24/7 customer support.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

Scytale

OCTOBER 16, 2024

We get it – keeping up with new, ever-changing compliance requirements can be a nightmare, often resulting in a mild headache at best. Fortunately, this is where compliance audit software comes in – making all the difference when it comes to managing your security and compliance tasks efficiently.

compliance 52

compliance Software Review Software Technical Review 52

User Pilot

JULY 9, 2023

To accurately capture user sentiment with your surveys, you must avoid any question that leads to confusion or frustration. As a result, double-barreled questions are confusing, often producing unreliable results and leading survey analysts to inaccurate interpretations of results.

Scale 98

Scale Technical Review Technical Support Software Review 98

User Pilot

JUNE 29, 2024

If you have enough developers, product managers , and financial resources, just build a custom product analytics tool. Customizations needed (more customization needs means you may have to build yourself). Security and compliance (consider building if your company handles sensitive data). Get started now.

Technical Support 105

Technical Support compliance Scale User Experience 105

ChurnZero

JANUARY 13, 2022

“Our customers are our inspiration, and we grow as they grow. Adi also led WalkMe’s EMEA customer success team. Amir Siddiqi, Chief Customer Officer, CentralSquare Technologies. I am excited to bring a new focus to customer success within our organization, helping to drive excellence in every aspect of our business.”

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Stax

DECEMBER 6, 2024

Worldpay stands as a leading global payments company, offering a comprehensive suite of payment processing solutions to merchants and financial institutions across the globe. One of the most notable events in Worldpays history was its 2018 merger with Vantiv, a leading U.S.-based based payment processing company.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

FastSpring

AUGUST 28, 2018

However, many businesses often realize that is easier said than done—especially when it comes to scaling globally. At FastSpring, our mission is to build the powerful ecommerce products and features that enable businesses selling digital products to grow and scale globally. Check it out on the WordPress plugin directory.

Payment Methods 92

Payment Methods Merchant Services Payment Services Payment Solutions 92

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. This could involve building custom workflows or introducing regular updates to keep pace with regulation changes.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

FastSpring

OCTOBER 13, 2022

We confirmed this by reviewing sales data from over 300 SaaS and software companies that use our billing platform. We discovered that Q4 is by far the best-performing quarter of the year for both business and consumer sales. In this guide, we’ll be focusing on where the sales happen as opposed to where a company is located.

Payment Methods 148

Payment Methods Payment Solutions SaaS Payments Software Review 148

FastSpring

FEBRUARY 20, 2019

Growing and Scaling Your Company. First and foremost, scaling a software company involves investing considerable time, capital, and energy. Maintaining proper tax compliance is a critical requirement for protecting your company’s bottom line. Reducing fraud rate is the best way to protect your hard earned sales revenue.

Payment Methods 80

Payment Methods Outsourcing Services Payment Services Payment Solutions 80

User Pilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations. What are the benefits of the SaaS model?

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

Neil Patel

OCTOBER 19, 2020

It’s the best way to collaborate with your team, manage changing tasks, and keep track of various projects at scale. It should be relatively easy to determine if the tool in question is built to scale. If not, you can always express those concerns with the sales team during a free trial or demo. Project Type.

Payment Solutions 118

Payment Solutions Management Payment Services Technical Review 118