User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

AI 98

AI Customer Success ChatGPT Management 98

SaaStr

NOVEMBER 28, 2022

was pretty simplified, mostly made up of annual or monthly subscriptions. From 2010 until 2015, the SaaS world was becoming more complex with the introduction of static bundles and recurring revenue as an addition to the annual/monthly subscription model. Governance and compliance are core to alignment. Era 2, SaaS 2.0:

Scale 202

Scale Finance Sales Hiring Scaling 202

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

FastSpring

JULY 10, 2019

Thinking about transitioning to a subscription-based business model? In fact, according to a recent report from Gartner, more than 90 percent of software providers are expected to migrate to a subscription-based business model by 2022. Why should I care about subscriptions? Send an alert to subscribers when a payment has failed.

Merchant Services 67

Merchant Services Payment Methods Payment Services Payment Solutions 67

SaaStr

AUGUST 18, 2022

ChurnZero is Customer Success software for growing SaaS and subscription businesses. Laika is an enterprise-ready compliance platform that lets growing companies compete on the same level as any large organization. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service.

Stax 45

Stax Payment Services Payment Solutions SaaS Payments 45

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Assisting customers via phone or email when they have a query or problem.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.

Scale 211

Scale Software Review compliance Technical Review 211

Chart Mogul

DECEMBER 15, 2020

SaaS finance acronyms Hiring and people operations terms Technology acronyms Negotiations and contracts Security and compliance Sales and marketing Customer success. If you’re growing a SaaS or subscription business, chartmogul.com/resources offers more easy reads, downloadables, and podcast episodes.

Sales Hiring 98

Sales Hiring SaaS Finance compliance 98

Stax

DECEMBER 20, 2023

With the majority of processors relying on negotiations and tacking on hidden costs like exorbitant setup fees, dishonest monthly subscription fees, or unfavorable long-term contracts, it can be hard to know what the best rates really are. These processing costs include interchange, percentage markups, ancillary fees, transaction costs, etc.

Payment Services 88

Payment Services Merchant Services Payment Methods Stax 88

Chart Mogul

DECEMBER 15, 2020

SaaS finance acronyms Hiring and people operations terms Technology acronyms Negotiations and contracts Security and compliance Sales and marketing Customer success. If you’re growing a SaaS or subscription business, chartmogul.com/resources offers more easy reads, downloadables, and podcast episodes.

Sales Hiring 52

Sales Hiring SaaS Finance compliance 52

SaaStr

APRIL 4, 2019

Because the business world is changing and your customers may demand that you run on certain locations and there are more and more regulations, compliance, GDPR, data residency that everyone in at a certain scale has to be compliant with. What about compliance? Things like customer-managed encryption keys.

Cloud 172

Cloud Scale Trends Machine Learning 172

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Instead, SMM SaaS companies will leverage Inside Sales and Channel Partners coupled with digital marketing to drive down Customer Acquisition Costs.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. Start to track it.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers.

Merchant Services 110

Merchant Services Payment Services SaaS Payments Payment Solutions 110

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Collaborate with partnerships and sales on selling techniques and growth/retention strategies.

Customer Success 10

Customer Success Scale Leadership SMB 10

FastSpring

NOVEMBER 9, 2023

Elevate Your Business With FastSpring Contextual Customer Churn: Turning the Tide With Proven Retention Strategies The Only Thing That’s Constant With Tax Law Is Change Need FastSpring support? FastSpring is ready, and we want to ensure your success by providing key steps you can take to ensure a smooth and successful peak sales season.

Payment Methods 78

Payment Methods Customer Support Payments Payment Services 78

ProfitWell

NOVEMBER 8, 2019

On today’s episode, Flywire focuses on the customer, MoneyLion drops the “Netflix of finance,” and Impact Pricing launches an online course you’ll be all about. Your top subscription news. Because their team also knows subscription business models are new and… can be confusing. Impact Pricing drops the knowledge.

Sales Recruiting 40

Sales Recruiting Payment Services Payment Methods Sales Hiring 40

FastSpring

DECEMBER 18, 2018

We’re thrilled to grow our sales and customer success teams in Europe. Achieved GDPR Compliance. I can’t wait to continue building powerful features and tools that make selling online even easier for our customers around the world. Earned Awards for Our Product and Customer Success Team.

Marketplace as a Service 63

Marketplace as a Service Sales Hiring Scale Leadership 63

Sales Hacker

SEPTEMBER 11, 2020

This can be difficult for a customer success manager to manage. Security/Compliance: Early-stage startups are likely not going to be SOC certified. Be aware that it might not check all the boxes from a compliance/security standpoint. Demonstrate that desire to collaborate with the customer.

Outsourcing Services 78

Outsourcing Services Scale Startup Outsourced Development 78

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

ProfitWell

FEBRUARY 26, 2020

Don’t underestimate how useful a strong customer referral program can be. Higher customer satisfaction. Focusing on customer retention isn’t just about saving your revenue, it’s about keeping customers happy and willing to continue their subscriptions. 15-minute setup. We know how precious your team’s time is.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

Upscope

JANUARY 23, 2021

The next point is interesting because at Upscope we've been specifically told, during sales calls, that they're taking up our system so they don't become reliant on some all-in-one solution. Compliance visibility for auditors. It's almost like a UX analytics, Customer Success and Product Management app combined with a DAP.

Software Review 52

Software Review Onboarding Software Systems Review 52

SmartKarrot

APRIL 13, 2020

SaaS businesses are organizations that provide subscription-based software applications that are centrally hosted on their servers over the internet. Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. Customer Support. Salesforce.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Payments has been around for thousands of years. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk.

Scale 121

Scale Payment Services Payment Methods Sales Hiring 121

SmartKarrot

SEPTEMBER 20, 2022

Customer Relationship Management (CRM) – CRM solutions help companies manage customer interactions and automate tasks such as lead generation or sales forecasting. Popular examples include Salesforce, Microsoft Dynamics 365, and Oracle Sales Cloud Salesforce Classic. Security and compliance.

Outsourcing Services 10

Outsourcing Services Software Review Enterprise Software 10

SaaStr

SEPTEMBER 24, 2021

Amy Appleyard, VP Sales @ VMWare. Michelle Benfer, VP, Head of North America Sales @ HubSpot. Billi Jo Wright, Chief Risk & Compliance Officer @ Payrix. Christa Diaz, Senior Director, Customer Success @ Hired. Suzanne Xie, Head of Invoicing @ Stripe. Deborah Preston VP, Client Success @ Verifone.

VP of Engineering 280

VP of Engineering Technical Cofounder CTO Coach CTO Hire 280

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. They need fewer sales as a percentage of overall employees. This episode is sponsored by Linode. .”

Payment Solutions 152

Payment Solutions Pricing Payments Payment Services 152

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

ChurnZero

JANUARY 3, 2020

Lessons Learned about Building Remote Customer Success Teams from 4 Years on the Job. Author: Ingmar Zahorsky , VP of Customer Success, ChartMogul. ChartMogul hasn’t always been a remote company, but the customer success team started with remote in mind. Jumpstart customer success with great self-help tools.

Customer Success 64

Customer Success Sales Hiring Scale Onboarding 64

SaaStr

AUGUST 7, 2021

Devon Rutherford, Managed Services Program Manager & Pre-Sales Manager @ Leaseweb. Amy Appleyard, VP Sales @ VMWare. Michelle Benfer, VP, Head of North America Sales @ HubSpot. Jeffrey Yoshimura, CMO and Customer Experience Officer @ Snyk. Billi Jo Wright, Chief Risk & Compliance Officer @ Payrix.

VP of Engineering 271

VP of Engineering Technical Cofounder CTO Coach CTO Hire 271

User Pilot

APRIL 7, 2024

Zendesk is the best for tracking user interactions with the customer service team. Salesforce is the best user-tracking tool for sales and marketing teams. ChartMogul is the best subscription and revenue-tracking software. The paths feature in Pendo lets you conduct a path analysis of the entire customer journey.

Scale 105

Scale Social Media AI Search SaaS 105

SmartKarrot

SEPTEMBER 1, 2022

In this write-up, I will first explain what makes enterprise clients different and then take you through the all-important enterprise sales terminology that every B2B SaaS company should know. Important enterprise sales terminology that every B2B SaaS company should be aware of. What makes enterprise clients different? .

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SaaStr

JUNE 10, 2021

Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers outstanding value to customers while simplifying the buying process and the customer journey. Is it software?

Outsourcing Services 144

Outsourcing Services Marketplace as a Service Outsourced Development Scale 144

User Pilot

MAY 12, 2024

Despite this, funnel analysis is only available on its highest subscription tier — the Scale plan that starts at $213/month and increases to $827/month for 2.5k While many customers have complained about Hotjar’s support team, they often note that the tool itself is easy to use: “Hotjar has helped me to better understand my user journey.

SaaS 52

SaaS Software Review Scale Underperforming Technical Team 52

User Pilot

MAY 1, 2024

TL;DR A customer engagement platform is a collection of multiple tools that monitor, analyze, and interpret customer behaviors to increase and optimize engagement, leading to more conversions, larger sales, improved CSATs, and stronger customer loyalty. Hubspot is the best customer relationship management platform.

Engagement 105

Engagement Social Media Artificial Intelligence AI 105

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. Travis Bryant: Yeah, well I ended up in the, what then was called the corporate sales organization.

Underperforming Technical Team 166

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 166