SmartKarrot

DECEMBER 13, 2022

Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.

Customer Success 19

Customer Success Scale Sales Hiring Customer Lifetime Value 19

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Providing new clients with kick-off (onboarding) training.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

SmartKarrot

MAY 30, 2023

Role: Customer Success Executive Location: London, England, United Kingdom (On-site) Organization: Space32 As a Customer Success Executive, you’ll be a crucial member of our commercial team, whose primary goals are to qualify leads and convert inquiries from businesses searching for full- or part-time office space.

Customer Success 19

Customer Success Systems Review Software Review compliance 19

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Use appropriate data and a data-driven strategy. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

User Pilot

OCTOBER 26, 2023

TL;DR Product-led growth is a strategy that uses the product as the main source of growth. In theory, users who experience product value through free trial or freemium convert to paying customers with little help from the sales team. Personalized onboarding allows users to learn how to use the product and reduce time to value.

Outsourcing Services 84

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 84

SmartKarrot

NOVEMBER 22, 2022

Role: Director, Customer Success Location: Remote, United States Organization: iHeartMedia As a Director of Customer Success, you will work with the SVP, Digital Solutions and lead the efforts for operational excellence of the Account Management team. and Customer Advocacy. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

SmartKarrot

DECEMBER 8, 2022

Role: Customer Success Manager Location: Remote, United States Organization: thinkLaw As a Customer Success Manager, you will perform onboarding training with the partners, ensuring strong adoption and ongoing engagement throughout the partner’s lifetime. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Technical Review B2C Travel 19

CloudGeometry

MARCH 22, 2022

First, SaaS is a business strategy, not a technology strategy. Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there. The winners offer a better and faster way to solve customer problems.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

SmartKarrot

FEBRUARY 21, 2022

Role: Director of Customer Success Location: New York, United States (On-site) Organization: Lexer As a Director of Customer Success, you will lead the onboarding and training for new customers post-implementation. Promote customer advocacy within the industry and among potential customers.

Customer Success 19

Customer Success Government Data Analysis Onboarding 19

SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success 19

Customer Success Development Team Review Technical Review Systems Review 19

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Scale Onboarding compliance 19

User Pilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. A data tracking plan is the framework used and strategies implemented to collect and analyze data for valuable insights. A data tracking plan is the framework and strategies you implement to collect and analyze data for actionable insights.

Data 90

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 90

SmartKarrot

APRIL 28, 2022

Role: Director of Customer Success Location: Issaquah, WA, US (On-site) Organization: MangoApps As a Director of Customer Success, you will develop a deep understanding of MangoApps concepts, features & use-cases. Become the primary point of contact for executives and decision-makers of customer accounts.

Customer Success 19

Customer Success Technical Review Outsourced Development Software Review 19

SmartKarrot

APRIL 14, 2023

Role: Customer Success Manager Location: London Area, United Kingdom (Hybrid) Organization: ContractPodAi As a Customer Success Manager, you’ll establish the strategy framework, guidance, and oversight for how ContractPodAi collaborates with its clients.

Customer Success 15

Customer Success Travel compliance Retention 15

SaaStr

JANUARY 6, 2023

In this session, Attentive Co-founder & CEO Brian Long walks through some of the lessons learned at Attentive on their path to over 5,000 customers in 5 years. He’ll dig into real-world examples for reducing friction in sales, product, and customer success.

Enterprise 130

Enterprise Sales Funnel Innovation Branding 130

InsightSquared

FEBRUARY 26, 2020

With 90% of data not in CRMs, what are some ways to drive your sales professionals to enter their data and have better CRM compliance? Instead of presenting CRM compliance as a mandate, it’s important to show both reps and managers how it can help them close more deals. strategy, tools, enablement, insights). Great question.

Scale 71

Scale compliance Sales Enablement Forecasting 71

ChurnZero

DECEMBER 27, 2019

How to Create a Great User Onboarding Experience That Leads to Product Adoption and Customer S uccess . It’s not surprising to see this post top our list since your churn rate is deeply connected to the quality of your customer’s onboarding journey. 6 Customer Retention Strategies That Kee p Customers Coming Back .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive business outcomes for customers helping them realize ROI on Solutions and services.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

User Pilot

AUGUST 6, 2023

Omnichannel vs multichannel customer experience While omnichannel and multichannel customer experiences are often used interchangeably, there’s actually a nuanced (but sizable) difference between the two strategies. Data security or compliance risks. Inconsistent data reporting.

Investment 78

Investment Banking Social Media Customer Lifetime Value 78

SmartKarrot

APRIL 1, 2021

Role: Director of Customer Success Location: Remote, Henniker, NH, US Organization: Barefoot Technologies As a Director of Customer Success, you will lead a team focused on driving adoption and retention through Customer Success programs.

Customer Success 10

Customer Success Technical Review Consulting Systems Review 10

Sales Hacker

JANUARY 8, 2021

One of the first steps when you’re preparing to move into a new market is to create a cross-functional, go-to-market strategy. Gain agreement from everyone involved on market status, product, marketing, customer success investments, success metrics, and timeline. These are big investments that take time.

Sales Hiring 82

Sales Hiring Sales Recruiting Sales Technical Review 82

SaaStr

OCTOBER 15, 2019

Cold calling to set up demos has never worked for Mapistry, but we’ll share with you some of the strategies that have allowed us to increase our qualified lead flow by more than 400% and increase our sales ops by more than 3x in 2018. So one place would be in your customer success organization. Join us at SaaStr Annual 2020.

Underperforming Technical Team 155

Underperforming Technical Team Sales Hiring compliance SMB 155

User Pilot

FEBRUARY 15, 2024

Starts at $499/month and includes everything in Starter plus unlimited feature tagging, an in-app resource center , A/B testing options, AI-powered content localization, event-based content triggers, a dedicated customer success manager, and extra integrations like HubSpot/Salesforce. Enterprise. Integration with Google.

Sales Funnel 95

Sales Funnel SaaS User Experience Forecasting 95

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Proactive onboarding, where the customer success team takes the lead, increases the likelihood of client retention.

Management 10

Management compliance Technical Review Business Model 10

OPEXEngine

FEBRUARY 22, 2022

This reality influences their go-to-market (GTM) strategy, which relies on a lower overall sales and marketing budget and a higher mix of marketing to sales spending. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

APRIL 23, 2021

Allow us to walk you through some churn-reducing strategies that are actually actionable. Don’t forget secondary onboarding 8. Use content to educate your customer 9. Churn rate is the percentage of customers that leave your business over a given time period. Remember that onboarding is a never-ending process.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

Chart Mogul

FEBRUARY 25, 2021

Our founders are huge believers in starting with why, and I had zero chance of getting buy-in without a clear articulation of why we were doing this, a short and medium-term strategy, and some clearly defined success metrics. The real proof point of a successful community is that members get value even if you get out of the way.

Sales Recruiting 80

Sales Recruiting Scale SaaS Branding 80

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Chart Mogul

FEBRUARY 25, 2021

Our founders are huge believers in starting with why, and I had zero chance of getting buy-in without a clear articulation of why we were doing this, a short and medium-term strategy, and some clearly defined success metrics. The real proof point of a successful community is that members get value even if you get out of the way.

Sales Recruiting 52

Sales Recruiting Scale SaaS Branding 52

User Pilot

MARCH 26, 2024

Digital analytics involves collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Businesses can take this data to adapt their marketing campaigns , strategies, or capital allocation toward more effective solutions. The onboarding fee also applies. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Digital analytics involves collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Businesses can take this data to adapt their marketing campaigns , strategies, or capital allocation toward more effective solutions. The onboarding fee also applies. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Digital analytics involves collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Businesses can take this data to adapt their marketing campaigns , strategies, or capital allocation toward more effective solutions. The onboarding fee also applies. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Digital analytics involves collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Businesses can take this data to adapt their marketing campaigns , strategies, or capital allocation toward more effective solutions. The onboarding fee also applies. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Digital analytics involves collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Businesses can take this data to adapt their marketing campaigns , strategies, or capital allocation toward more effective solutions. The onboarding fee also applies. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

SmartKarrot

JANUARY 19, 2022

Role: Director of Customer Success Location: Nashville Metropolitan Area, US (Hybrid) Organization: LNCsearch As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Function as the voice of the customer.

Merchant Services 3

Merchant Services Customer Success Scale Outsourced Development 3