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Nate Brown on why proactive CX is the next competitive battleground

Intercom, Inc.

Tenet three is experience engineering, where you tap into a strong change management methodology to improve the customer experience and mobilize the organization towards a common goal of making the customer’s life better. Change needs to happen at every level – from the overarching company culture to the everyday processes.

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Subscription Rockstars: How HubSpot Went From Zero to $500+ Million in Annual Revenue

Chargify

Welcome to the Subscription Rockstars series! In this series, we will take a closer look at wildly successful companies to better understand how they got to where they are today. And, of course, we will pay special attention to how their subscription billing models and pricing strategies contributed to their growth.

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4/29: the ugly side of growth

ProfitWell

Let us rage on in the recurring revenue realm. Here, the subscription news and resources you need now. According to her, one of the keys to sustainable growth is keeping consistent with your hiring practices and not letting company culture get lost in the shuffle. Abby here on this April 29th. The Rundown In resources.

Scale 45
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Gearing Up for New Revenue Models

Navint

New revenue models are emerging as advances in social media, mobile devices, artificial intelligence, robotics, big data, and the Internet of Things (IoT) continue to disrupt whole industries. Companies in every industry are transitioning to or adding subscription or usage-based models, also known as recurring-business models.

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Avoid Trapdoor Decisions: 5 Lessons Learned from Scaling Stripe (Video + Transcript)

SaaStr

We work with hundreds of thousands of companies around the world on accepting payments, expanding globally, and increasingly on innovating their business models for the internet and for mobile. Some or you guys are looking for a subscription billing, I don’t know if you would have gravitated toward Orbit.

Scale 150
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The Rules You Can Break, The Ones You Can’t With Tradeshift (Video + Transcript)

SaaStr

Christian Lanng : So we started with something very, very narrow, which was invoicing. But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. You pay a subscription.

Payments 102
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5 Steps to Radically Improve Customer Experience!

SmartKarrot

Here are five ways to build up each customer’s perception of your company, product and brand by improving customer experience. . Today, every customer is multi-tasking and mobile-enriched and demands data that enables them to make strategic decisions pronto. Time is money: Value the customer’s time . Give EQ equal importance as IQ.