SaaStr

MAY 3, 2023

Scaling a company comes with all kinds of hiccups and failures. Sometimes the best way to avoid hard-to-fix mistakes is by hearing how other people flubbed it while they were scaling. For a quick rundown, Gainsight is the leading platform for customer success. What does this mean for the company?

Sales Hiring 174

Sales Hiring Scale Pricing Customer Success 174

SaaStr

APRIL 20, 2022

This famous quote from self-help author Robert Collier applies to every sales organization because excellent results come through repeatable activities, not one-off wins. Alice Katwan , SVP at Twilio , discusses how you can build a high-retention sales team while being remote. Invest in your team’s development.

Sales Hiring 211

Sales Hiring Scale Retention Sales 211

SaaStr

SEPTEMBER 14, 2022

UserZoom invested in a model where they didn’t just provide software, but services, in a model known as SaaS++. After being useful, UX is the leading factor impacting user retention. “I Sales and marketing are still significant, but consider dedicating more research and design to the user experience. Choose wisely.

Scale 206

Scale Venture Capital Sales Hiring SMB 206

SaaStr

JANUARY 30, 2023

She shares the challenges faced at critical stages of the company’s growth journey, the lessons learned, and how they grew to $100 million ARR in just 20 months. Building revenue operations to support sales Deel had onboarded nearly 100 clients, reports showed good traction, and it was time to leverage this opportunity.

Sales Hiring 226

Sales Hiring Payment Services SaaS Payments Scale 226

ChurnZero

JANUARY 20, 2022

As a Customer Success leader, you know you should invest more time and resources into planning and executing the long-term initiatives your team needs to scale. Rod Cherkas, CEO of HelloCCO, joined us for a webinar to share his approach to ensure your Customer Success team stays ahead of your company’s growth.

Scale 52

Scale Sales Hiring Scaling Sales 52

SaaStr

MARCH 27, 2019

Over Leyla’s incredible 11 year journey with Salesforce she has seen the team scale from 1,800 to over 40,000 and revenue scale from $500m to over $16Bn. What were Leyla’s biggest learnings on people and business model through seeing the first hand hyper-scaling of Salesforce from $500m to $16Bn?

Scale 136

Scale VP of Engineering Mobile Scaling 136

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

Scale 177

Scale Sales Hiring Sales Recruiting Sales 177

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Missed the session? Listen on Spotify.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

SaaStr

MAY 5, 2023

Do you want to avoid the common pitfalls of scaling a startup? Nick Mehta, CEO of Gainsight, shares part two of his 10 top mistakes in 10 years at the company. Scaling a business will be different for everyone because every business is different. It’s hard to ramp new teammates in CSM and PS.

Scale 214

Scale Leadership Scaling Customer Success 214

Chargify

APRIL 23, 2019

According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Understanding which stage your SaaS business is in can help determine the appropriate time to scale to the next phase—and do so successfully. Let’s get started. Pre-Startup.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

MARCH 29, 2023

I’d love to see founders and CEOs of early-stage companies have a pipeline for talent just as they have a pipeline for customers and sales leads.” When starting and scaling a company, it’s important to keep returning to what makes you unique. Customer engagement: Distinctive interactions you foster.

Sales Hiring 173

Sales Hiring Scale Strategy Metrics 173

SaaStr

JULY 27, 2022

Founded in 2015, PayFit is a software company that empowers entrepreneurs and SMBs to digitize payroll and HR processes. Boterri’s company Accel invested in PayFit in 2017 and again in 2021. As of 2022, Payfit has reached unicorn status –– after raising $289 million in Series E, the company is now valued at $2.1

SMB 184

SMB Sales Hiring Scale B2C 184

SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. As two CEO who love the art of sales and scaling, this one really was special. And now it’s all about like, can you really scale and execute? Dev Ittycheria : Thank you.

Sales Recruiting 246

Sales Recruiting Sales Hiring Scale VP of Engineering 246

Mucker Capital

JUNE 24, 2019

When I was leading my last business, I always knew that company culture was important. With a thousand other things demanding my time, thinking about culture was perpetually on the back burner. The Moment that Culture Becomes Crucial. The Moment that Culture Becomes Crucial.

Company Culture 40

Company Culture Scale Leadership Scaling 40

SaaStr

OCTOBER 13, 2023

If the answer’s no, is it still worth investing in at the expense of profitability? If your product has effortless growth or a word-of-mouth motion and momentum, it automatically takes care of one of your biggest cost drivers: sales and marketing. If a growth opportunity is in front of you, ask yourself the following questions.

Outsourcing Services 239

Outsourcing Services Sales Hiring Scale SaaS 239

SaaStr

AUGUST 15, 2022

If you want your start-up to succeed and scale, the first thing you have to do is build a stellar team. Sometimes you find that the customer is fond of your product while investors don’t want to invest because they don’t believe in it. Change the target persona or company size you’re presenting to. .

Scale 189

Scale Marketing Scaling Communication 189

Sales Hacker

NOVEMBER 4, 2020

I was the new Vice President of International Sales & Managing Director for a work management software company called Wrike. Starting Your International Sales Team. The key to starting an international sales team is having the right people in your landing team. A mercenary is driven by the sale.

Sales Hiring 101

Sales Hiring Scale Sales Recruiting Sales 101

Intercom, Inc.

DECEMBER 16, 2020

Your sales team is integral to your business’s success: not only do your salespeople bring in the big deals, but they also represent your company and culture to every new and potential prospect. So why is sales team culture still an afterthought for so many organizations? Be collaborative, not cutthroat.

Sales Hiring 143

Sales Hiring Sales Recruiting Scale Sales 143

SaaStr

SEPTEMBER 26, 2019

Building a sales team that can go from $0-$50M (Video + Transcript). Gaetan Gachet | SVP of Sales @Algolia. It’s an honor to be here with this mythical creature, this sales leader that goes from zero to 50 million in the same job. He has a whole French sales team and office that only speaks English in Paris.

Scale 141

Scale Sales Hiring Sales Recruiting Technical Advisors 141

Totango

FEBRUARY 10, 2021

Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture. We invest in improving our apps to reduce the number of steps involved in lead generation.”). This directs your staff to take the steps necessary to help your customers succeed.

Scale 87

Scale Customer Success Retention Strategy 87

SaaStr

MAY 31, 2021

I’ve also invested in 24+ next-generation SaaS companies, mostly successes, and had a chance to watch and learn from them as well, with a new lens. And paying a little more for a lot more experience can be one of the top investments you’ll ever make. Sales — Not Easier. And we’ll have 2,500.

Sales Recruiting 314

Sales Recruiting Sales Hiring Scale Branding 314

SaaStr

MAY 10, 2022

Recovery from COVID has taught us that adapting and learning how to thrive in new ways in the face of change, whether good or bad, can lead to exponential growth. . He highlights the three key strategies that helped TripActions scale and boost their revenue. Lean into your vision, mission, and culture. Define your crisis.

Travel 200

Travel Revenue Underperforming Technical Team Scale 200

SaaStr

JULY 10, 2023

First, VCs that attend regular board meetings are much, much more likely to invest again. All but the smallest VC firms hold “reserves” for second and even third checks into their portfolio companies. But your heads of product, engineering, sales, marketing, success, etc. And to make intros for the next round.

Scale 229

Scale Investment Engineering Scaling 229

SaaStr

FEBRUARY 22, 2019

Matt Turck talks with three hyper-growth stage Co-Founders and CEOs on three roadblocks when scaling past $15M ARR: hiring, culture, and sales. We invest all over the country and very much in Europe as well including Paris. So we decided to take you to know three specific topics which are hiring, culture and sales.

Sales Hiring 117

Sales Hiring Scale Sales Recruiting Company Culture 117

Intercom, Inc.

DECEMBER 21, 2021

We continued to adjust to working from home , and our company culture evolved accordingly. Zara Burke , Lead Editor. One of our core company values is that “we obsess over our customers’ success” and this post by Hayley Camille Morgan is a true reflection of that. Like many others on the team, I love a good pun.

Technical Review 196

Technical Review Scale Innovation Company Culture 196

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. Finally, he understood what was needed to scale a business. When you have the courage to be bold, people will take you seriously.” And it worked!”

Scale 198

Scale Artificial Intelligence Technical Review Software Review 198

SaaStr

APRIL 4, 2019

Join us for a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations, as we discuss the most common and emerging challenges facing SaaS companies today for both technical and non-technical backgrounds. And the same customer challenges that we were being presented, which was: How do you scale?

Cloud 171

Cloud Scale Trends Machine Learning 171

OpenView Labs

OCTOBER 26, 2021

Does your product-led growth strategy deliver on its promise to customers and prospects? . The exciting thing about prototypes is that large-scale experiments can be built through open-source projects , which companies like Netflix and Linkedin will do as a strategic way of recruiting top talent. . How not to get funded.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

Buffer Resources

SEPTEMBER 11, 2023

This trend leverages social media platforms to build connections and establish meaningful relationships with potential business prospects — and when it comes to social selling, LinkedIn is the MVP. It’s the first impression you’ll make on prospective employers, clients, partners, or investors — so make it count.

Sales Recruiting 133

Sales Recruiting Sales Hiring Scale Social Media 133

Totango

JUNE 10, 2022

Most organizations are active on LinkedIn beyond marketing activities to promote hiring, share tidbits of company culture externally and to collaborate. I would start with liking other company posts, re-posting where appropriate and sharing your thoughts on them. And if so, do you have any tips on what to post? JD : Absolutely!

Customer Success 104

Customer Success Scale Sales Hiring Leadership 104

Intercom, Inc.

APRIL 29, 2021

On her very first day as Director of Content at 360Learning, she starred as the lead of Onboarding Joei, an original, unscripted docu-series that followed her onboarding experience during her first 90 days. “Ironically, our desire to seem professional sometimes stops customers or prospects from connecting with us on an emotional level.

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

OpenView Labs

APRIL 6, 2021

A robust, vibrant, living company culture needs strong feedback loops. Colocation, pizza, bowling nights, and escape rooms as a way to get to know people no longer scale. Colocation, pizza, bowling nights, and escape rooms as a way to get to know people no longer scale. One of the best ways to do this? The eNPS solution.

Scale 53

Scale Company Culture Sales Hiring Systems Review 53

SaaStr

FEBRUARY 22, 2022

As you scale up a business, you’ll see an increase in demand for product, followed by an inevitable increase in sales. But how should you proceed when it comes to scaling your sales team? 5 ways to scale your SaaS and sales team. 5 ways to scale your SaaS and sales team.

Scale 227

Scale Sales Hiring Scaling Sales 227

SaaStr

MARCH 7, 2022

The world of sales is evolving as rising costs and shifts in buyer behaviors continue to change. An emerging strategy that organizations are adopting to grow revenue more efficiently is inside sales. Inside sales refer to the practice of selling from office premises via phone, email, or video calls. Benefits of inside sales.

Scale 222

Scale Sales Hiring Scaling Sales 222

SaaStr

NOVEMBER 28, 2019

I remember talking to Belgium investors at the time and everybody said, look, enterprise software is dead, there’s no opportunity through investment. Felix : It was a lot easier to invest to convince customers and investors and so we actually, I mean more of a European way of scaling a company.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Government 183

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. In Dec 2008, Vista Equity Partners acquired a majority stake in Wrike for a deal reportedly valuing the company at $800m. What are those leading indicators?

Sales Hiring 150

Sales Hiring Scale SMB Sales Recruiting 150

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132