SaaStr

NOVEMBER 28, 2019

Felix : And then kind of as we raised our series B round where we said, okay, let’s try to build a really good and successful company, that’s when we shifted to a hundred percent subscription. It can order subscription. But again, at the time SaaS wasn’t, subscription wasn’t the norm at all.

Sales Hiring 174

Sales Hiring Scale Sales Recruiting Government 174

Chart Mogul

MAY 29, 2018

The Netflix company culture memo. In the case of Netflix, the purpose of such a memo culture seems to be aligned around speeding up decision making and avoiding costly meetings. This is even more relevant for companies with a large number of remote employees in multiple timezones. What’s the level of urgency?

Communication 58

Communication Company Culture Operational efficiency. Startup 58

SaaStock

FEBRUARY 14, 2019

In the past months, he has offered a pricing teardown to every subscription business you can think of, from Spotify and Netflix to NYTimes and Match.com.Patrick’s professional experience is diverse and curious: his first job was at the U.S. in 2016, he co-founded Vendas B2B Summit, the largest Brazilian B2B sales online event.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Totango

FEBRUARY 10, 2021

Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture. Renewal: the process by which a customer decides to purchase from you again or let their relationship with you lapse (such as the decision whether or not to renew a SaaS subscription).

Scale 85

Scale Customer Success Retention Strategy 85

SaaStr

APRIL 2, 2019

” Small businesses have a whole set of bills they need to pay, they’ve got invoices they’re expecting in from customers, some of those invoices are late, and they’re trying to basically pull together this like Tetris map of cash flow. And that was the real problem, “I can’t pay my bills.”

Scale 195

Scale Sales Hiring Scaling Strategy 195

SaaStr

FEBRUARY 14, 2020

Listen to the start of the episode for a promo code to our upcoming events! How did her time at Gusto teach her about the right way to build company culture? 308: RevenueCat is managing tens of millions of dollars in mobile subscriptions and growing 20% a month. Loving our podcast content?

Scale 182

Scale Sales Hiring B2B Scaling 182

User Pilot

FEBRUARY 5, 2021

This can mean testing different onboarding experiences to e.g. improve activation, test different variants of product launch experiences to boost new feature adoption, or try to push upsells to users at the right time by triggering offers based on in-app events. So why has it gained such popularity in a short time?

Management 102

Management Sales Hiring Onboarding User Experience 102

Intercom, Inc.

JANUARY 5, 2022

Liam: So, let’s get into SOC 2 compliance, which I know is a bit like saying “let’s talk about taxes”, or “let’s talk about invoicing” But it’s so important. And it’s just going to be baked right into the company culture from day one. Adam: Sure, happy to! Liam: Brilliant.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

APRIL 4, 2019

I can give one real example, let’s say you are into billing and there is multiple billing companies in the cloud and on premise, whether it’s subscription, pay-as-you-go, prepay, billing is an area that I’m sure everyone here, all the senior people spend a lot of time on invoicing.

Cloud 167

Cloud Scale Trends Machine Learning 167

SaaStr

JULY 25, 2021

So billings is their way of trying to get a sense of how the business is doing because revenue for most subscription software businesses is a lagging indicator, not a leading indicator. But that’s the reason public investors care about that is because bookings, is not a gap metric.

Sales Recruiting 247

Sales Recruiting Sales Hiring Scale VP of Engineering 247

SaaStr

MARCH 26, 2019

This happens in companies too, by the way. Hopefully people aren’t getting hurt, but you’re losing a sales deal, you have a bad press event, you lose a candidate that you wanted to close, and what happens to companies when something breaks or there’s a mistake is they over correct usually. Something goes wrong.

Scale 150

Scale Payment Services Payment Methods Scaling 150

SmartKarrot

JUNE 15, 2021

Build Data Analytics into Your Company Culture. You need to see how well the company embraces data and make it part of the company culture. The tool needs to be chosen wisely so as to pipe all data, track events, track help desk information and extract data from CRM and production databases. Bottom Line.

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

SaaStr

SEPTEMBER 6, 2019

Listen to the start of the episode for a promo code to our upcoming events! Jon Herstein: Well, I think it’s a question of degree and I think the concern for a software company, in particular a recurring revenue software company, is when the services revenue becomes too big relative to the size of the subscription revenue.

Sales Hiring 130

Sales Hiring Scale Underperforming Technical Team Software Review 130

SaaStr

MARCH 12, 2019

We have the subscription revenue. The subscription economy. Some executive put their career on the line to buy your stuff and walk around saying, “It’s awesome” But things have changed, thanks to you. It’s so easy to use products now, but it’s just as easy to leave. Totally changes the game.

Scale 211

Scale Sales Hiring Revenue VP of Engineering 211

SaaStr

MARCH 20, 2019

No question that that was front and center in their minds as well to really serve the developers and serving the developer and the entrepreneur has been at the core of building the brand of the company and building the business itself. Harry Stebbings: I absolutely love that and I think you should invoice me for that advice.

Underperforming Technical Team 123

Underperforming Technical Team Development Software New CTO 123

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. In 2019 I worked with amazing companies, venture capital firms, and startup accelerators around the world.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

NOVEMBER 12, 2019

A friend of mine introduced me to a book that I highly recommend to everybody. It’s got a very weird title, but it’s worth the read; Mastering The Rockefeller Habits.

Sales Recruiting 162

Sales Recruiting Scale Outsourcing Services Sales Hiring 162

Intercom, Inc.

AUGUST 15, 2018

You want to preserve the company culture, and every time you bring in a new leader from outside, you’re going to change the culture up a little bit. But I only did that after we had a great system of execution in place and I also felt that the company culture would sustain bringing in more people from the outside.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

AUGUST 22, 2020

It’s your place of meeting friends and you don’t want to be kind of holed up in your apartment working all day, then I think an office environment can actually be incredibly important to a company culture and company execution. It’s easy to buy more and it’s easy to have recurring subscriptions.

Sales Recruiting 146

Sales Recruiting Cloud CTO Hire Scale 146

SaaStr

MARCH 18, 2019

Claire Johnson: This happens in companies too, by the way. Hopefully people aren’t getting hurt, but you’re losing a sales deal, you have a bad press event, you lose a candidate that you wanted to close, and what happens to companies when something breaks or there’s a mistake is they over correct usually.

Scale 115

Scale Payment Services Payment Methods Sales Hiring 115

Sales Hacker

APRIL 29, 2019

He discusses how Wayfair transforms spaces to mimic company culture. Or is there a subscription element to it? Travis Huff : It’s not a subscription. Right out of college, I started working for a company selling computer training. Tune in for this week’s episode. That went really well and I loved it.

Scale 45

Scale Sales B2B Sales Enablement 45