Sales Hacker

JANUARY 27, 2020

Good or bad, planned or not, it does. Let’s look at how you can begin crafting your sales culture to transform your results and make your sales team that much sharper. catered lunches, happy hours, team events, you name it. I’m not referring to anything illegal. Your organization has a unique culture.

Sales Hiring 84

Sales Hiring Underperforming Technical Team Sales Leadership 84

ChurnZero

AUGUST 14, 2020

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Bad satisfaction rating” alert so CSMs can immediately reach out to frustrated customers who cite having a poor experience. Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

CustomerSuccessBox

MARCH 10, 2022

To deliver the service to the clients which a company’s sales team laid out has a real thing to deal with. If not met, it’s just up for a downfall while creating a poor experience for the clients. Over the experience, one must have gained strong problem-solving, creative thinking, and time management skills with a leadership role.

Engagement 52

Engagement Management Underperforming Technical Team Outsourced Development 52

Neil Patel

OCTOBER 24, 2020

Unfortunately, your in-house team doesn’t have the required expertise to push through change. Our team at Neil Patel Digital has compiled the ultimate guide below to help you understand the nuances of working with a consultant for the best results. Effective Communication Skills. Communication is a two-way street, though.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Sales Enablement, SaaS and Growth

MAY 22, 2017

It will evolve over time, but for now it offers much needed clarity and perhaps more importantly, answers the basics of who we are as a sales enablement team, what we do and how we do it. I would also recommend persona development , so the sales organisation clearly understands who they’re selling to.

Marketplace as a Service 112

Marketplace as a Service Sales Enablement Sales Hiring Underperforming Technical Team 112

ProfitWell

FEBRUARY 25, 2020

When referring to a beer as imperial, we are referring to the alcohol content, not the empirical nature of the beverage. Founder of Adespresso and MailUp , Armando Biondi is a true serial entrepreneur with plenty of experience in tech, including being part of HootSuite’s leadership team. Armando Biondi. Growth matters.

Underperforming Technical Team 111

Underperforming Technical Team Travel Metrics Revenue 111

Scytale

JANUARY 31, 2024

Type of SOC 2 Report Initiating the SOC 2 project requires a comprehensive understanding from the project team, management, and leadership regarding the type of SOC 2 report they want to pursue. Therefore, fostering communication within the organization, particularly with key stakeholders, is crucial.

compliance 52

compliance SaaS Underperforming Technical Team Healthcare 52

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. Poor strategy, organization, and execution hurt your productivity and therefore your scalability.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? I’ve heard so many good things from Kobie, now at Upfront, and then also the team at Openview. Andy MacMillan: I started my career in tech actually as a developer. I don’t subscribe to the servant leadership model. How does Andy think about discounting?

Sales Hiring 215

Sales Hiring Scale Leadership Sales Enablement 215

CustomerSuccessBox

JULY 11, 2022

How you handle, communicate with, and learn from account churn—user offboarding—is as crucial especially when the churned customer is a major account. In order to ensure the product is moving in the right direction, you should take advantage of the opportunity presented by active users leaving (referred to as “churn”).

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

Sales Hacker

JANUARY 11, 2018

Yet the best salespeople are able to operate as adept project managers who successfully guide everyone on the team to complete tasks well within expectations, and high-performing sellers who consistently meet revenue targets — share a surprising number of things in common. 3) Discipline. 4) Time Management.

Management 97

Management Underperforming Technical Team Social Media Benchmarks 97

Sales Hacker

APRIL 21, 2020

In my experience, getting caught up in shiny objects (like great numbers) during the hiring process is a straight line to Disasterville, and when the cost of a bad hire is painfully significant , it pays to take a measured approach. Also: What are the top performers in my current team doing? This is a team effort. Sales chops.

Sales Hiring 93

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 93

SaaStr

JANUARY 28, 2020

If something bad happens, you’re going to have to cut your burn, probably. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-. It’s usually one way, but just help that more communication, right? I’ve spent three years deploying Gainsight.

Sales Hiring 209

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 209

ChurnZero

SEPTEMBER 7, 2023

However, many customer success teams squander this opportunity by making it about themselves and not thinking outside the box. In my years as a customer success manager, I’ve seen what makes a standout QBR and what makes a bad one. A technical resource can be someone from the operations, product or development team.

Technical Review 52

Technical Review Development Team Review Business Underperforming Technical Team 52

Sales Hacker

JULY 11, 2019

And if you feel there is a lack of support or poor management, you might see the writing on the wall. If everyone on the sales team is missing quota, organizationally, you might be set up to fail. When it leaves both you and your sales team in a good place moving forward. Of course, it might not be you at all.

Development Team Review 63

Development Team Review Underperforming Technical Team Sales Branding 63

Sales Hacker

APRIL 27, 2020

Whether you run a one-person sales enablement program or are part of a team, the sheer scope of the job can be overwhelming. Now here’s where it can get challenging: you serve the revenue-producing employees, sure, but you do it to help your executive team achieve their goals. I hear you. Sales enablement strategy. How do you do this?

Sales Enablement 88

Sales Enablement Scale Sales Hiring Sales 88

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. we’ll be answering that by chatting with the people that make it happen: the R&D team members who take your feedback and turn it into the tools that you use. Then this podcast has the answers.

Mobile 212

Mobile Scale Underperforming Technical Team Engineering 212

Sales Enablement, SaaS and Growth

JULY 30, 2017

This is a goal I share with HubSpot’s sales leadership - indeed, I’m a firm believer that shared goals are the one true way to drive alignment between teams. Here’s something that is uncommon within the world of sales enablement and learning and development (L&D). In addition to hitting quota, I also carry a revenue goal.

Sales Enablement 100

Sales Enablement Scale Sales Underperforming Technical Team 100

Sales Hacker

DECEMBER 2, 2019

She’s now a consultant helping VPs of Sales scale and build their sales teams. She’s also been a high-performing individual contributor — she was part of the team that drove a lot of growth at HubSpot as it went from small to large, and she worked under Mark Roberge. What You’ll Learn. Who is Mary Rogul. Outreach has your back.

Scale 52

Scale Sales Recruiting Sales Hiring Sales 52

OpenView Labs

AUGUST 28, 2019

You can’t tell someone they are doing a good or bad job if they don’t understand their role in the first place. In addition to goals, managers and team leads that provide feedback need to have the proper training and tools to do so. Build the Proper Foundation. Use Different Types of Feedback.

Construction 41

Construction Underperforming Technical Team Technical Review Compensation 41

SaaStr

JUNE 4, 2019

You have to be listening to customer feedback and incorporating that as you’re developing your messaging, your positioning, your product names. So, one of my personal hero stories in this is the team at Box who and answered to the question, what if you could actually know what your customer’s thinking?

Sales Recruiting 182

Sales Recruiting Scale Underperforming Technical Team Pricing 182

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Wooden on Leadership. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. This one happens to be the one I’ve referred to the most. Top of Mind.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

JANUARY 18, 2023

Lesson 1: Everything is about your team. Every startup needs strong team dynamics to pull through tough times. It’s all about the team 99% of the time and 1% product and process. It’s about enabling the people on your team to be more productive and efficient. Lesson 6: Pivoting isn’t a bad thing.

Scale 229

Scale Underperforming Technical Team Scaling Interviewing 229

Sales Hacker

SEPTEMBER 30, 2019

Vikas’ Journey from Sales Engineer to Managing a BD Team (22:20). Vikas’ background is sales engineering as a path into sales and revenue leadership. He leads Kustomer’s sales and customer experience departments, overseeing sales, business development, implementation, customer success, and support. Sam’s Corner (43:33).

Sales Hiring 50

Sales Hiring Startup Scale Sales Recruiting 50

SaaStr

MARCH 24, 2020

Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. I’m doing The Playbook To Recruiting Your Sales Team. Once again, amazing job to the SaaStr team. I’m really honored to share this stage with some really bad ass speakers.

Sales Recruiting 138

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 138

SaaStr

MARCH 20, 2019

Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video. Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business.

Underperforming Technical Team 132

Underperforming Technical Team Development Software New CTO 132

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Use your voice, communicate your goals often and don’t lose alone!

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

MAY 5, 2020

If you missed episode 107, check it out here: 107: Origin Stories and the Core Principles of Sales Leadership with Lori Richardson. As companies adapt to this new normal, keeping your sales team moving together is more essential than ever. Record, share, review, and coach your team based on the voice of your customer.

Sales Hiring 63

Sales Hiring Sales Recruiting Scale Leadership 63

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. We recently sat down with Maggie to chat about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Look for the team players.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

SaaStr

FEBRUARY 25, 2020

The other thing we know is that customers generally don’t buy without getting a reference whether it’s a backdoor, it’s a front door reference. Being able to utilize these champions as references as well. Well then that person who was the key reference because it was a person, not the company leaves.

Scale 220

Scale Underperforming Technical Team Sales Hiring Software Review 220

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. Her team loved working for her. Leadership, she’s been on the leadership team for two massive businesses, and so who better to hear from on that topic than Claire.

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

SaaStr

APRIL 16, 2019

Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. They talked to all the customers, they did reference calls and turns out they said really, really good things about us and lo and behold it led to our series A. Join us for SaaStr Annual 2020.

CTO Hire 159

CTO Hire Travel Underperforming Technical Team CTO Coach 159

Andreessen Horowitz

OCTOBER 16, 2023

Eghbal offers a new taxonomy of communities — including newer phenomena such as “stadiums” of open source developers, other creators, and really, influencers — who are performing their work in massive spaces where the work is public (and not necessarily participatory). But it really does just refer to the distribution side of code.

Software Review 80

Software Review Underperforming Technical Team Scale Development 80

SaaStr

SEPTEMBER 6, 2019

For those in CS, what is the right communication cadence to check in with their accounts? 263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. How to build an engineering team. And a lot of people refer to that as revenue mix.

Sales Hiring 135

Sales Hiring Scale Underperforming Technical Team Software Review 135

Sales Hacker

APRIL 8, 2019

This week on the Sales Hacker podcast, we interview Rob Jeppsen , CEO of Xvoyant and host of the Sales Leadership Podcast. Rob is a longtime sales veteran and is incredibly passionate about both the profession of sales but, more importantly, the importance of investing in your team through sales coaching and training.

Scale 88

Scale VP of Engineering Underperforming Technical Team Sales 88

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 124

Payments Merchant Services Payment Solutions Payment Services 124

SaaStr

NOVEMBER 15, 2019

Kolton Andrus is the Founder & CEO @ Gremlin, the failure as a service startup finds weaknesses in your system before they cause problems. Dylan Serota , Co-Founder and Chief Strategy Officer @ Terminal, the startup that helps you create world-class technical teams through remote operations as a service. What are the pros and cons?

Education 109

Education Sales Hiring Technical Review Underperforming Technical Team 109