OPEXEngine

FEBRUARY 13, 2020

To combat this and be more agile, SaaS management is morphing and restructuring functional management and multiplying the number of new C-Suite titles like Chief Customer Officer, Chief Revenue Officer, and Chief Product Officer, not to mention Chief Performance Officer and Chief Security Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

ProfitWell

FEBRUARY 4, 2020

RevOps is a centralized function that helps recognize and align revenue from sales, marketing, and customer success. RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. We need to have a common language, and terminology so we can communicate effectively.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. In the world of customer support, solutions to problems aren’t always immediate. Everybody does support.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

SaaStr

NOVEMBER 21, 2019

You want to start thinking about customer success and that’s not just support. I think it’s more around a consciousness of what you know, or what you may not know, and then hiring around it to become successful. Honestly, this goes back to 360 communication. That’s also retention and upsell.

New CTO 164

New CTO Sales Hiring B2C CTO Hire 164

SaaStr

APRIL 4, 2019

We needed to stay relevant along the customer’s journey and we needed to find our own cloud provider that was going to allow for us to scale quickly, to have the security that we knew customers were demanding when they were searching for cloud platforms. And you’ve just mentioned several things.

Cloud 173

Cloud Scale Trends Machine Learning 173

Upscope

JANUARY 5, 2020

It’s the underpinning of your go-to-market strategy and impacts everything from marketing to sales, to customer success and the product itself. Positioning compensates for our over-communicated society by using an oversimplified message to cut through the clutter and get into the mind. I was very confused. They focused on SaaS.

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

Natalia Luneva

APRIL 30, 2021

Of course, our team is involved to an extent, and we have an external part-time moderator for support. We have 2592 community members now (and counting) ”. Here’s another example of how important community feedback is. #5 The Facebook community helps in a ton of different ways.

Marketing 98

Marketing Social Media SaaS New CTO 98

Intercom, Inc.

DECEMBER 21, 2021

Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. We chat with Maggie about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

OPEXEngine

NOVEMBER 11, 2020

To outline a hands-on, effective approach to customer health scoring, Underscore VC sourced insights from the Customer Success Core. After Jebbit raised its Series B, Michael Marcus, VP of Customer Success (CS), sat down with his team to plan their scale-up operations. Get it done faster.

Startup 91

Startup Scale Systems Review Technical Review 91

Chart Mogul

JULY 1, 2020

Depending on what you want to achieve, customer interviews can be divided into two groups: 1. Customer discovery interviews. Customer discovery interviews help marketers communicate with potential customers. The problem was, it was very hard to find people to talk to about your prototype and conduct your research.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Chart Mogul

JULY 1, 2020

Depending on what you want to achieve, customer interviews can be divided into two groups: 1. Customer discovery interviews. Customer discovery interviews help marketers communicate with potential customers. The problem was, it was very hard to find people to talk to about your prototype and conduct your research.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SmartKarrot

OCTOBER 18, 2022

Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Serve as senior-level advocate for all customer issues and provide ongoing management to ensure timely resolution. Experience of growing and leading teams.

Customer Success 19

Customer Success Sales Hiring CTO Hire New CTO 19

SmartKarrot

MARCH 4, 2021

What makes a chief product officer (CPO) different from a CTO or a VP in the product department. The compelling need to empower customers more than ever has led to organisations build and respond with specialists. A chief product officer looks to make sure that products are delivered in a smooth manner.

Part-Time CTO 16

Part-Time CTO VP of Engineering CTO CTO Hire 16

Baremetrics

MAY 4, 2020

Cheers Paul Juicer CTO. UXPressia includes a line at the end of their email offering to give customers assistance if they’re having trouble fixing their billing details. The only way to find out what works for you is to test. Appointedd sends this in-app message to customers when their payments fail.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Natalia Luneva

APRIL 30, 2021

Of course, our team is involved to an extent, and we have an external part-time moderator for support. We have 2592 community members now (and counting) . Here’s another example of how important community feedback is. #5 The Facebook community helps in a ton of different ways.

Marketing 40

Marketing Social Media SaaS New CTO 40

SmartKarrot

OCTOBER 29, 2021

Customer success careers have become the buzzwords in the business environment. The hot topic that is running around in the SaaS industry is the need for customer success to have a seat and a voice at the leadership table. This very reason makes them the most powerful voice of the customer. Definition of C-Suite.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

SmartKarrot

AUGUST 16, 2022

Why do some experts consider QBRs to be a waste of time? These are the primal questions you will find answers to in this article. You are connected to customers and so know what they face on a daily basis. You can customize your approach and strategy with customers. It need not always be the chief customer officer.

Technical Review 10

Technical Review Systems Review Business CTO Hire 10

SmartKarrot

APRIL 12, 2022

Earlier, in the case of most organizations, the C-suite had three key titles – the CEO – chief executive officer, the COO – chief operating officer , and the CFO – chief finance officer. Chief Operating Officer (COO). Chief Data Officer (CDO). Like what you are reading?

New CTO 10

New CTO Finance CTO User Experience 10

SaaStr

MARCH 12, 2019

As for Erica, under her CRO role, she leads all go-to-market functions including Marketing, Sales, Operations, Customer Success, Services, and Support. With the scaling of departments and teams, what has Erica seen work really well when it comes to making cross-functional teams communicate really well? Listen on Spotify.

Scale 209

Scale Enterprise Scaling Sales Hiring 209

SaaStr

DECEMBER 13, 2019

Most recently Yousuf was the CIO & VP of Customer Success @ Moveworks, the advanced AI built for enterprise providing automatic resolution of IT issues. During his time at the company, they raised over $108m from Lightspeed, ICONIQ, Kleiner, Sapphire, and Bain Capital. Harry Stebbings. Yousuf Khan. It’s that simple.

Technical Advisors 214

Technical Advisors Scale Technical Review Payment Solutions 214

SaaStr

MARCH 20, 2019

Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. How big could it get?

Underperforming Technical Team 167

Underperforming Technical Team Development Software New CTO 167

Sales Hacker

NOVEMBER 4, 2019

Our second sponsor is Outreach , the leading sales engagement platform that enables sales reps to humanize their communications at scale, from automating the soul-sucking manual work that eats up selling time to providing action-oriented tips on what communications are working best. Outreach has your back.

Scale 49

Scale CTO Coach Cloud New CTO 49

SaaStr

SEPTEMBER 24, 2021

Christine Spang, Co-Founder and CTO @ Nylas. Dave Walters, CTO @ Hired. Christa Diaz, Senior Director, Customer Success @ Hired. Jenn Knight, Co-Founder, CTO @ AgentSync. Maya Colato VP of Customer Experience @ Mapistry. Brian Peterson, CTO @ Dialpad. Sydney Sloan, CMO @ Salesloft.

VP of Engineering 284

VP of Engineering Technical Cofounder CTO Coach CTO Hire 284

Sales Hacker

JULY 21, 2020

Outreach revolutionizes customer engagement by moving away from solid conversations to a streamlined and customer centric journey. I had grown to be the head of sales and customer success. What I find as I talk to a lot of people is sometimes the passion can be not a good thing to follow. Check out outreach.io

Outsourcing Services 89

Outsourcing Services Outsourced Development Scale Technical Review 89

FastSpring

MAY 2, 2025

Managing Director Mathias Martinetz and CTO Thomas Kster knew their current online checkout setup having one solution for Europe and one for the U.S. Heres what they did to ensure theyd find the right merchant of record (MoR) and have a successful transition. Or, you can simplify the system with one global merchant of record.

Payment Solutions 128

Payment Solutions Payment Methods Merchant Services Technical Advisors 128

Sales Hacker

MARCH 11, 2025

Guest Speaker (Cassie Young): LinkedIn Primary VC Host (Scott Barker): LinkedIn Newsletter Find GTMnow (GTMfund’s Media Brand): Website LinkedIn Twitter/X YouTube Podcast Sponsor: Pursuit The best talent isn’t actively job hunting. Pursuit helps companies hire elite go-to-market talent on a non-retainer basis.

Scale 76

Scale Technical Advisors Sales Hiring Technical Review 76