SaaStr

MARCH 17, 2020

They announced a new “Hired Flex” option with a flexible monthly and pay-per-hire rate, a “Self Service” signup for startups to get immediate access to Hired’s marketplace, and announced that “Hired Assessments” will now be a part of every package to democratize opportunity through skills-based hiring. SaaSOptics . ClientSuccess .

Sales Hiring 223

Sales Hiring Scale Payment Features Marketplace as a Service 223

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

JULY 22, 2019

And that allows our customers to build better software, much more perfect software, to have better relationships, and to also build better businesses. We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. It’s a flywheel.

Scale 231

Scale Scaling Sales Hiring Underperforming Technical Team 231

Totango

FEBRUARY 21, 2020

As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Customer success and retention have therefore become critical to achieving maximum customer lifetime value.

Customer Success 83

Customer Success Trends Customer Lifetime Value Scale 83

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. And the ones that aren’t are generally, kind of related industries, IT services and those sorts of things. And the other thing I learned is it’s very, very hard to build a two-sided marketplace, Sam. Show Introduction [00:10].

Marketplace as a Service 111

Marketplace as a Service CTO Hire Sales Recruiting Scale 111

Intercom, Inc.

NOVEMBER 7, 2018

“If you’re not communicating real-time with your prospects, your competitors are” One tool that guarantees faster speed to lead is live chat. With more and more people expecting real-time service, if you’re not communicating real-time with your prospects, your competitors are and they are stealing your leads.

Technical Review 161

Technical Review Marketplace as a Service Systems Review Customer Success 161

Totango

JULY 30, 2019

The way you feel as you travel versus when you arrive at your destination is a great metaphor for the distinction between customer experience vs. customer success. Customer experience refers to the feelings, emotions, and perceptions customers have when using your product. Experience vs. Value.

Customer Success 78

Customer Success Marketplace as a Service Travel Onboarding 78

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Gaining new customers.

Business Model 195

Business Model Scale Pricing Payment Methods 195

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Increase visibility into the entire customer lifecycle.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

Totango

AUGUST 7, 2020

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build that digital market also make it possible to provide every customer with personalized service. What Is Customer Success Automation?

Customer Success 63

Customer Success Marketplace as a Service Scale Customer Lifetime Value 63

Totango

APRIL 24, 2020

This week Totango hosted our virtual Customer Success Summit: CXO Connect for executives and leaders of Customer Success. Your existing communication cadence is not direct or frequent enough. Your existing communication cadence is not direct or frequent enough. .

Customer Success 62

Customer Success Scale Marketplace as a Service Cloud 62

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Marketplace as a Service 97

Marketplace as a Service Social Media AI Search SaaS 97

Totango

MARCH 6, 2020

The feedback your VoC efforts provide are the unique perspective of your own customers, and the actions you take based on that feedback add value to their experience. To make the most of your Voice of Customer (VoC) data you need to know when to request, share, and use feedback in your daily workflows to impress and serve customers.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

Totango

APRIL 25, 2022

Selecting the right customer success platform for your organization can be challenging. In this article, we’ll look at the mistake of choosing a platform that doesn’t allow you to create inspiring customer journeys. Out-of-the-Box Functionality .

Scale 92

Scale Marketplace as a Service Customer Success Communication 92

SaaStr

JUNE 10, 2021

So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service. Software is just one thing of all the value you need to deliver to a customer. And service many times means it’s human beings doing it.

Outsourcing Services 156

Outsourcing Services Marketplace as a Service Outsourced Development Scale 156

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 137

VP of Engineering Marketing Marketplace as a Service Social Media 137

Valuize Consulting

AUGUST 26, 2024

In today’s marketplace, understanding and meeting customer expectations isn’t just important – it’s paramount. Crafting a customer lifecycle that aligns with the experience your customer wants and expects is critical to driving value and adoption across your entire customer base.

Customer Success 52

Customer Success Engagement Scale Systems Review 52

Sales Hacker

SEPTEMBER 2, 2020

And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. Talvista’s field reps were able to land Cielo as their first customer by leveraging their past mutual companies and relationships. Customer success reps are used primarily to upsell paid features.

Scale 131

Scale Outsourcing Services Sales Technical Review 131

User Pilot

JULY 9, 2024

Salesforce : Best customer experience software for AI-powered personalized marketing automation. Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. ChurnZero : Best for reducing churn , identifying customer needs, and increasing retention. Ready to get started? Salesforce pricing.

Software Review 103

Software Review Software Management Business 103

Valuize Consulting

SEPTEMBER 30, 2024

While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that often sets a brand apart. It’s the essence of what the product or service deliversbeyond the physical item itself.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

Valuize Consulting

SEPTEMBER 30, 2024

While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that often sets a brand apart. It’s the essence of what the product or service delivers—beyond the physical item itself.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

Totango

MARCH 29, 2022

Customer success goes beyond just viewing and knowing data points about your customers, and checking in periodically. So how can companies get a grasp on designing and maintaining all customer journeys while taking proactive measures to scale retention and growth?

Engagement 101

Engagement Scale Marketplace as a Service Retention 101

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. So it was a combination of continued growth and customer demand.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. Customers are looking more and more to their peers before considering a purchase.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Intercom, Inc.

JULY 14, 2022

If you’re short on time, here are a few quick takeaways: Focus on building services and products that meet your customer’s needs – not just today’s, but also tomorrow’s. Communicating bad news early, clearly, and with empathy is the best way to build a long-term partnership with customers. Leandra: I love that.

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

User Pilot

AUGUST 12, 2024

Let me explain: Your customer base isn’t homogenous. For example, Userpilot caters to different user personas : product managers, marketers, customer success teams, and UX/UI designers. This approach leads to improved customer satisfaction, higher retention rates , and increased order values.

Marketplace as a Service 95

Marketplace as a Service Banking Telecommunications Mobile 95

Sales Hacker

APRIL 21, 2021

Revenue operations (RevOps) is a centralized org within a company that supports all revenue-generating business operations including Sales Ops, Marketing Ops, Customer Success Ops, and systems management. The marketing team ran a super successful campaign and generated hot leads. That didn’t go so well at all!

Sales Recruiting 114

Sales Recruiting Scale Technical Review Technical Advisors 114

User Pilot

JUNE 2, 2024

Provides interactive onboarding experiences and in-app communication. Customer success tools : Zendesk Support Suite. AI-driven customer service platform with centralized inbox and ticketing. Break your user base into segmented groups to design more targeted in-app communication and tailored experiences.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

User Pilot

AUGUST 18, 2024

Growth : The Growth plan starts at $749/month and includes resource centers , event-based triggers, AI-powered content localization , and a dedicated customer success manager. In addition, ClickUp includes chats for teams to communicate directly. in a single hub, making it easier to stay on top of customer queries.

Scale 104

Scale Scaling Software Review Social Media 104

Neil Patel

APRIL 20, 2021

Make no mistake: You’re a product; and like any product, you have to successfully communicate the value of that product. Until that happens, you’ll find it difficult to sell your actual products or services. Most people and companies think products and services sell because of their great features. That’s not the case.

Sales 141

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 141

ChurnZero

OCTOBER 12, 2021

Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. Adoption Hero – Sibme.

Systems Review 98

Systems Review Healthcare Scale Point of Sale 98

Totango

APRIL 1, 2020

Connecting with your end customers and understanding how they feel about your service and value delivery is more important than ever. To enable a quick and easy way for you to do this, we are introducing the Voice of the Customer SuccessBLOC. Stay Safe, Ravit.

Marketplace as a Service 62

Marketplace as a Service Engagement Trends Enterprise 62

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Organizations need to segment customers based on how world events such as COVID-19 affect them. Customer segmentation is a way of grouping customers who have specific things in common.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

User Pilot

OCTOBER 22, 2023

A primary goal of customer success teams at SaaS companies is to drive user engagement. Whether in the context of new customer activation, upselling premium features, or reducing churn, strong user engagement is a clear indicator of customers’ ongoing commitment to your product.

Engagement 105

Engagement SaaS Onboarding Marketplace as a Service 105

Totango

MAY 1, 2020

Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service. That’s why customer retention management software is a vital component of your retention strategy. What Are the Benefits of Customer Retention Management Software?

Retention 62

Retention Software Management Marketplace as a Service 62

Totango

SEPTEMBER 5, 2019

The difference between a friend and an acquaintance is the regularity and depth of your communication. In business, customers should be more like friends than acquaintances. In a nutshell, customer engagement is the connection between an enterprise and the customer forged through communications.

Engagement 68

Engagement Marketplace as a Service Enterprise Communication 68