SaaStr

MARCH 29, 2023

Obsess how you bring on talent Hiring processes are loose and inconsistent in even the biggest businesses. As a $20M business, you likely can’t afford an HR chief, making your hiring standards and disciplines even more important. Get conscious about who you are trying to hire and the process you want to take them through.

Sales Hiring 184

Sales Hiring Scale Strategy Metrics 184

Intercom, Inc.

DECEMBER 16, 2020

Your sales team is integral to your business’s success: not only do your salespeople bring in the big deals, but they also represent your company and culture to every new and potential prospect. So why is sales team culture still an afterthought for so many organizations? Be collaborative, not cutthroat.

Sales Hiring 143

Sales Hiring Sales Recruiting Scale Sales 143

Intercom, Inc.

JUNE 9, 2021

It was also my first official week in the People Development Program Manager role, which certainly added to the challenge! . Onboarding virtually can be tough for our new hires. It’s more difficult to communicate the way we work and the nuances of our culture. Our remote onboarding program has come a long way since then.

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

Scale 174

Scale Sales Hiring Sales Recruiting Sales 174

SaaStr

JANUARY 28, 2022

When you think of scaling up, many things may come to mind, like hiring, culture, marketing, and sales. Here are three things that helped 6sense reach this mark and beyond: Defining their revenue operating model by hiring for RevOps and not taking the common DevOps and SalesOps approach.

Scale 182

Scale Sales Hiring Scaling Sales Recruiting 182

Sales Hacker

DECEMBER 19, 2022

As the president of Sales Xceleration, a firm specializing in assessing and implementing sales strategy , sales processes, and sales execution to drive growth, I’ve seen how job hopping can affect otherwise stable sales teams. Sales organizations experienced 58% higher voluntary turnover in 2021 than in 2020.

Sales Hiring 83

Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 83

SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. As two CEO who love the art of sales and scaling, this one really was special. I should have hired someone in some role like six months ago, a year ago.

Sales Recruiting 250

Sales Recruiting Sales Hiring Scale VP of Engineering 250

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

Sales Hacker

NOVEMBER 4, 2020

I was the new Vice President of International Sales & Managing Director for a work management software company called Wrike. This opportunity gave me a huge amount of experience and training that has impacted how I think about building teams and how I think about coaching and communicating with people.

Sales Hiring 103

Sales Hiring Scale Sales Recruiting Sales 103

SaaStr

MAY 14, 2020

These are challening times, even for SaaS companies doing relatively well. Communication gets strained. “Hire people with same values, always tell the truth and consistently put your own personal needs after theirs. Shelter is getting tiring for many, its wears on us. — Jason ?InItTogether? InItTogether?

Sales Hiring 249

Sales Hiring Communication SaaS Company Culture 249

Sales Hacker

APRIL 21, 2020

Can you ever be sure you’re hiring the right salesperson? When I first wrote this article, we were in a very different place, with unemployment at an all-time low and sales hiring a top priority. That secret weapon is a hiring scorecard. Fortunately, my client used their hiring scorecard to sidestep a costly mis-hire.

Sales Hiring 97

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 97

SaaStr

APRIL 28, 2023

Typically, sales leaders are the primary focus of CRO Confidential, but increased demand for this concept of founder-led sales lands us in front of a new and powerful productivity startup called Roam. Instead of having the least senior people try and sell to companies, use the most senior people.

Scale 201

Scale Sales Hiring Sales Business 201

Neil Patel

AUGUST 28, 2020

Hiring SEO agencies is like boarding that airplane – each one could be great at flying your site’s organic ranking somewhere. You may need to: Rank your entire website or specific keywords higher Get more qualified traffic and leads, or Drive sales directly from organic search. A Crisp-clear Company Culture.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

SaaStr

SEPTEMBER 26, 2019

Building a sales team that can go from $0-$50M (Video + Transcript). Gaetan Gachet | SVP of Sales @Algolia. It’s an honor to be here with this mythical creature, this sales leader that goes from zero to 50 million in the same job. He has a whole French sales team and office that only speaks English in Paris.

Scale 136

Scale Sales Hiring Sales Recruiting Technical Advisors 136

Buffer Resources

SEPTEMBER 11, 2023

I’ve never created LinkedIn content with the “goal” of lead generation or immediate-term sales. Another cool example I really like is Tito Bohrt — he stands out with the pseudo, “ Sales Mad Scientist ” — which demonstrates confidence and a unique identity online.

Sales Recruiting 136

Sales Recruiting Sales Hiring Scale Social Media 136

ChurnZero

SEPTEMBER 28, 2022

It’s newer when compared to more established departments like sales and marketing. We’ve also seen companies big and small add tons of Customer Success positions to their roster, showcasing the value that Customer Success provides (like when IBM hired 700 CSM positions ). 3: Customer Success skills aren’t often taught.

Customer Success 94

Customer Success Sales Hiring Onboarding Investment 94

SaaStr

NOVEMBER 28, 2019

The people you hired, the culture you make, the first 10, 20 hires really make the rest of the culture of the company. And so again we would just have added to more kind of friction in the sales cycle and there was a whole video long sales cycle. We opened a small sales office in Wework.

Sales Hiring 177

Sales Hiring Scale Sales Recruiting Government 177

Sales Hacker

JANUARY 27, 2020

And as a leader, it’s your responsibility to lead by example and help shape the company culture. So, how do you know if you’re doing the right things as a leader to make your sales culture an asset, rather than a liability? As a head of sales and senior leader, these are questions I get asked a lot.

Sales Hiring 85

Sales Hiring Underperforming Technical Team Sales Leadership 85

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk.

Scale 152

Scale Payment Services Payment Methods Scaling 152

Neil Patel

OCTOBER 20, 2020

Always make sure to talk with a sales representative and be as detailed as possible about your current and future situation to make sure they can handle everything you need. Some HR outsourcing companies (like Bambee) only provide a specific type of service. You should also think about how fast you plan to grow and expand your team.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

SaaStr

MARCH 3, 2020

Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years.

Sales Hiring 157

Sales Hiring Sales Recruiting CTO Hire Scale 157

ChurnZero

JANUARY 20, 2022

Rod Cherkas, CEO of HelloCCO, joined us for a webinar to share his approach to ensure your Customer Success team stays ahead of your company’s growth. Using HelloCCO’s Post-Sale SCALING Framework, Rod breaks down how you can anticipate future needs, evaluate opportunities, and prioritize your strategic initiatives.

Scale 52

Scale Sales Hiring Scaling Sales 52

SaaStr

MAY 31, 2019

Why does Parker believe it is fundamentally better to wait for as long as possible before hiring customer support? Why should your engineers be heavily involved in the customer support hiring process? How can you ensure seamless collaboration and communication flow between product and customer support?

VP of Engineering 132

VP of Engineering Sales Hiring Scale Systems Review 132

OPEXEngine

JANUARY 13, 2021

Companies and individuals embraced new ways of hiring, managing, and communicating at a pace no one would have believed at the beginning of 2020. SaaS companies are at the forefront of adopting some of the changes. Company culture: Remote work opens some of the barriers to increased diversity.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

Totango

JUNE 10, 2022

Do you think posting on LinkedIn helps with visibility within your company, especially if you’re new? Most organizations are active on LinkedIn beyond marketing activities to promote hiring, share tidbits of company culture externally and to collaborate. And if so, do you have any tips on what to post? JD : Absolutely!

Customer Success 102

Customer Success Scale Sales Hiring Leadership 102

Sales Hacker

OCTOBER 6, 2020

Eddie is bringing B2B sales to a group of people that may not be as aware of it. He finds people that aren’t aware of what is possible in a sales career, puts them through a six-week training program, and places them in companies looking to hire. Subscribe to the Sales Hacker Podcast. We’re on iTunes.

Sales Recruiting 63

Sales Recruiting Sales Hiring Scale Sales 63

Buffer Resources

SEPTEMBER 11, 2023

I’ve never created LinkedIn content with the “goal” of lead generation or immediate-term sales. Another cool example I really like is Tito Bohrt — he stands out with the pseudo, “ Sales Mad Scientist ” — which demonstrates confidence and a unique identity online.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

OpenView Labs

AUGUST 17, 2021

Both Salesforce and Okta are known for setting the bar when it comes to creating and sustaining a culture built around truly loving the customer. They have proven that, done right, a truly customer-centric culture is a powerful competitor differentiator. . A stellar company culture is actually one of the reasons Krista joined Okta.

Company Culture 88

Company Culture Sales Hiring Finance Customer Support 88

Sales Hacker

AUGUST 4, 2020

This week on the Sales Hacker podcast, we speak with Matt Rizzetta , founder of North 6th Agency, which is a communications and PR firm based in New York City. Subscribe to the Sales Hacker Podcast. When should a company associate with a marketing agency [12:19]. How to get better at sales [21:37]. We’re on iTunes.

Scale 108

Scale Sales Hiring Sales Recruiting Outsourcing Services 108

Intercom, Inc.

SEPTEMBER 17, 2020

When popular culture breeds company culture. And this one day, he called me and said he’d started a company and he wanted me to check it out. So I went there and he asked me if I could join as a sales rep. I had no idea what sales was, I had no work experience, but I thought it was a fun, interesting idea.

Technical Review 210

Technical Review Company Culture Business Model Sales Hiring 210

SmartKarrot

JUNE 6, 2022

It is important to keep certain skills and requirements in mind to hiring someone as a customer trainer. 7 Essential Hiring Tips for Hiring Managers while choosing a Customer Trainer. 7 Essential Hiring Tips for Hiring Managers while choosing a Customer Trainer. This includes-. Use social media.

Sales Hiring 10

Sales Hiring Social Media Customer Success Scale 10

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk.

Scale 117

Scale Payment Services Payment Methods Sales Hiring 117

Neil Patel

OCTOBER 4, 2020

If you are thinking about hiring an analytics agency, here is everything you need to know. Before rushing into hiring an analytics agency, take the time to conduct a full audit of where you are today and where you want to be, while being conscious of how leveraging data can help you get there. Clear Communication.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

yoursales

DECEMBER 19, 2018

4 Best Practices for Aligning Sales and Marketing Internationally. For many salespeople out there, remote sales work is a decidedly attractive dream. In sales, efficiency, progress-tracking, and team-alignment are paramount. At this point, consistent over-communication is your best friend. Learn to Manage Time.

Sales Hiring 42

Sales Hiring Outsourced Development Sales Sales Outsourcing 42

ProfitWell

MARCH 3, 2020

In this episode of RevOps and Hops, TINT CEO, Sameer Kamat joins us to discuss how sales and customer success intertwine with RevOps. Bring in customer success during the sale to avoid repetition and create clarity. And, in line with our topic of sales, Fat Tire is one of the biggest selling craft beer brands in the US.

Scale 59

Scale Customer Success Sales Hiring Social Media 59

OpenView Labs

APRIL 6, 2021

A robust, vibrant, living company culture needs strong feedback loops. The quality of the answers to these questions reflects the strength of your company culture. Still, either they’re dissatisfied with some aspect of their work life, their career path, their job, or the company’s prospects.

Scale 53

Scale Company Culture Sales Hiring Systems Review 53

Intercom, Inc.

FEBRUARY 25, 2021

It’s not a sales funnel or buyer’s lifecycle; it’s a process in which you illustrate the steps customers take in each interaction with your company until their problem is solved. CX teams wear a lot of different hats – they have to be problem-solvers, project managers, good listeners, and excellent communicators.

Scale 211

Scale Consulting Interviewing Customer Support 211