ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

User Pilot

AUGUST 30, 2023

Product management and leadership From the struggle to balance innovation and market fit to maintaining a customer-centric approach to product development and navigating talks with business partners, product leaders face many challenges. Product management and leadership speakers. leadership to uphold your customer-centric focus.

Scale 102

Scale AI Growth Hacking Innovation 102

Sales Hacker

FEBRUARY 12, 2021

An established marketplace is a sign that you’ll have the integrations you need in the future. What makes HubSpot Sales Enterprise stand out is that it was built from the ground up with natively integrated features to support the sales, marketing, and service operations of a large company. 10 best enterprise CRM solutions for 2021.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. We have relationships with the biggest CRM companies: Oracle CX, SAP CRM, Microsoft Dynamics and Salesforce (95% of our marketplace). It was relatively new to that marketplace at the time.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

SmartKarrot

OCTOBER 21, 2021

Work collaboratively with Sales leadership to ensure a consistent handoff experience to the Account Management team through CSQL’s. Contribute to a values-based culture with an emphasis on collaboration, empowerment, and autonomy.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Sales Hacker

MARCH 18, 2019

New Relic is a close to $500 million publicly traded cloud computing SaaS company started by Lew Cirne in Silicon Valley. He’s the chief customer officer for New Relic, which is one of the more prominent publicly traded SaaS and cloud computing companies out there. Welcome to the Sales Hacker Podcast. Growing the Customer Base.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

BetterCloud

APRIL 25, 2024

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe you’re spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. Almost every step requires paperwork and postal service, many entail physical presence. As consumers, we’re used to enjoying the highly customized experience offered by most consumer services. but it’s a tradition now).

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 159

Scale Underperforming Technical Team Sales Hiring Branding 159

SaaStr

MARCH 19, 2019

For those of you who did not clap, Stripe is a set of developer APIs that help businesses accept payments online and do all sorts of innovative things in moving money in the cloud. We’re a cloud content management platform. Stripe’s ecosystem is quite large and thriving. Ceci Stallsmith : Great, and Niall.

Payments 120

Payments Scale Scaling Revenue 120

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

MAY 15, 2020

Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. So, our products and services are around how can we help companies utilize open source more effectively, more securely, more responsibly, as well as contribute.

Sales Hiring 196

Sales Hiring Scale Technical Review Outsourcing Services 196

Intercom, Inc.

APRIL 7, 2022

Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. As the role evolves, it becomes more proactive – the CSM starts advising customers on how to make the most of their service and helps them succeed in their long-term goals.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 263

SaaS Payments Scale Payment Services Payment Solutions 263

SaaStr

JULY 11, 2019

What we try to do is this integration between two or three companies to be so flawless that for the customer seems like it’s only one application, but you are taking advantage of the best E-mail service, the best chat service, the best voice service. In 2014, when we met, the cloud was accelerating.

Sales Hiring 263

Sales Hiring SMB Scale Cloud 263

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

SaaStr

JUNE 10, 2020

If you have not set your workforce up to deal with this and you are not online and in the cloud and all the things that we need as employees in a business, you’re making that transformation now. We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing.

Travel 176

Travel Marketing Scale Outsourcing Services 176

Andreessen Horowitz

APRIL 9, 2024

And like the modern cloud based CRM system was somewhat novel and new. A great way to look at this is through the lens of buyer psychology and the way that products and services get procured in the modern market. People are not buying technology products and services in isolation anymore. But we missed something.

Scale 118

Scale Technical Review AI Sales Hiring 118

Sales Hacker

APRIL 21, 2021

The director of customer success brings her Salesforce report to a cross-functional meeting with sales and marketing leadership. The popularity of the cloud subscription model has changed the way customers purchase products. I turned to sales for a technical recruiting agency and project management services.

Scale 100

Scale Technical Review Sales Recruiting Technical Advisors 100

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Anita Nielsen. Anita Nielsen is a best-selling author and sales performance coach.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

FEBRUARY 18, 2020

In this Best of Times in Cloud and Saas, learn the questions to ask to hire the CMO expert and create a strong CEO and CMO partnership. We were listening to that session, The Best of Times for Cloud and SaaS. And our job is to basically find a way to bring that to life, be ambassadors of the brand and bring it out to the marketplace.

Scale 214

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 214

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Online Succes - Simple Lead Generation Software from the Cloud. Mimiran – More Leads and More Deals for SMB Services Business. ZeroBounce - Award-Winning Email Validation Service. Jiminny - Where Selling Happens.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

BetterCloud

FEBRUARY 12, 2021

Back in 2017, leading analyst firm Gartner first reported on a new category called Cloud Office Management Tools. These could be a Cloud Access Security Broker (CASB), identity provider, IT service management tool (ITSM), or a human resources information system (HRIS). No-code, IT-centric scalable automation.

Management 52

Management SaaS Marketplace as a Service Cloud 52

SaaStr

AUGUST 6, 2019

Tradeshift Buy, which is essentially what we call private marketplaces. Think about it like Amazon or eBay, but instead of being for you and I, it is the Fortune 500 companies of this world that use it, companies like Unilever going and buying [produced 00:04:02] enzymes, ingredients, on our private marketplace technology.

Payment Solutions 147

Payment Solutions Payments Outsourcing Services SaaS Payments 147

SaaStr

JULY 30, 2019

Vijay Gill is the head of engineering at DataBricks and brings engineering leadership experience from Google, Microsoft, AOL, and Salesforce. Weiping leads the engineering team as the top software architect for Salesforce Service Einstein, the company’s customer service AI platform. Want to see more content like this?

Engineering 132

Engineering Part-Time VPE Technical Review Fractional VPE 132

SaaStr

AUGUST 15, 2020

We’ve got everything from self-service all the way up to the enterprise. So how we accomplish something at the enterprise level in a one to few or a one-to-one or a one to few is very different to how you would accomplish it in a self service model. And we just have never seen this in the cloud before. Nick Mehta: Yeah.

Payment Methods 203

Payment Methods Merchant Services Scale Payments 203

OpenView Labs

SEPTEMBER 3, 2020

Culture helps a company define itself, attract the right team members and customers, and differentiate in the marketplace. Amazon, for instance, has 14 leadership principles , but the company has revisited and revised them multiple times over the years to ensure they’re still relevant.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. Law practice management software existed, but it required on-premise service and tens of thousands of dollars in annual upkeep, which meant only the big law firms had access to it. Again, this was 2007.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

Sales Hacker

FEBRUARY 7, 2018

Previously they may have only spent $1,000 when buying a SaaS service online. Now the services have matured where buyers are spending 20x in online services is relatively comfortable. Case in point with Salesforce’s cloud CRM vs. SAP and Oracle’s on-site/perpetual license model. Understanding Growth Potential.

Scale 86

Scale Growth Hacking Scaling Sales Hiring 86

Sales Hacker

DECEMBER 8, 2020

The keys to great leadership [18:24]. So there already exists an app store or the Instabase Marketplace where these first-party apps, you can go online now, download an app for automatically processing bank statements or driving licenses or passports. And before I knew it, I just had unprecedented demand for the services.

Scale 98

Scale Sales Hiring Sales Recruiting Technical Review 98

SaaStr

FEBRUARY 7, 2020

Ep 306: Join Bessemer Venture Partners’ Alex Ferrara as he takes a look at trends and predictions for the cloud industry in 2019. One of the most popular sessions from SaaStr Annual, this presentation will provide an in-depth look at the cloud computing industry across Europe and globally. This episode is sponsored by Owl Labs.

Scale 173

Scale Underperforming Technical Team Investment Sales Hiring 173

SaaStr

JUNE 16, 2020

So that’s going to require solutions that are cloud based that you can spin up in a matter of days or weeks versus a matter of months or years. I was an account executive covering financial services vertical and covering in New York. That visualization, we’ve just opened up the marketplace.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

yoursales

DECEMBER 19, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Online Succes - Simple Lead Generation Software from the Cloud. That's why you'll see that a number of the tools on our list below are not pure email verification services, and others are very much pure. Other Tools.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

yoursales

NOVEMBER 8, 2023

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Online Succes - Simple Lead Generation Software from the Cloud Helps out with further information on clients in the Netherlands. Wrong use could lead to temporary or permanent penalties for your access to any of these services.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

SaaStr

JULY 26, 2019

252: Eric Christopher is the Founder and CEO @ Zylo, the software management system built for the cloud pioneering a new standard in software management. In 2008 Leah founded TaskRabbit, the leading on-demand service marketplace in the world. Hear about her takeaways from a product reboot with TaskRabbit.

Sales Hiring 142

Sales Hiring Scale SaaS Payments Payment Services 142