Remove Cloud Remove Customer Support Remove Marketplace as a Service
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The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks.

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3 Key Automations to Accelerate Your SaaS Company’s Growth

SaaStr

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. The problem is that customer data exists across multiple applications and databases, including your CRM, ERP, reporting and analytics, and customer support.

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29 Latin American SaaS Superstars

SaaStock

Since its launch in 2015, it has attracted more than 4,500 retailers who use it as their central marketplace. The main target customers of Olist include online shops, retailers seeking better placement, importers and distributors, but the platform is also useful for end customers. Funding to Date : $6.6M CEO : Rodrigo Dantas.

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Jonathan Anguelov on Aircall’s $65 million Series C success

Intercom, Inc.

Here are five quick takeaways: One of Aircall’s superpowers is that it built an App Marketplace – and then opened it up for partners to build their own integrations. Today, more than 60% of the tools on the marketplace have been built by third parties. Resilient companies are built in the cloud.

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Salesforce vs HubSpot: CRM Titans Compared for 2025

How To Buy Saas

Salesforce: A Pioneer in Cloud CRM Salesforce, founded in 1999 by Marc Benioff, was a trailblazer in bringing CRM to the cloud. This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Rapid SMB adoption with 200K+ customers.

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Best Content Management Systems

Neil Patel

But these platforms typically have an extensive marketplace with a plethora of plugins—so it shouldn’t be too difficult, even though it requires an extra step. With that said, even non-technical users can benefit from customization by leveraging third-party plugins or extensions. Shopify even has a marketplace of experts for hire.

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The Most Successful SMB SaaS Acquisition Channel Ever Built

Tom Tunguz

Modern companies are born in the cloud, and independence is in their DNA. Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow. With a self-service model, customers who have more specific needs are left in the cold.