SaaStr

JULY 10, 2022

She brings in even better reps, and the revenue per rep goes up. A great VP of Customer Success in just a quarter or so decreases churn and increases account revenue growth. Sales growth slowly declines as she struggles to bring in enough reps. Churn slowly increases. Then, manage a small team.

Sales Recruiting 181

Sales Recruiting Sales Hiring Scale Churn 181

SaaStr

JUNE 24, 2022

Your best sales reps can close so much more than your average rep. Move the bottom 10% out and give the best leads to your top performer, and watch sales go up 20%. The best VPs of Sales design comp plans so the team never wants to leave. You should be striving for zero voluntary attrition on your sales team.

Sales Recruiting 205

Sales Recruiting Sales Hiring Scale Customer Success 205

SaaStr

JUNE 23, 2020

In SaaS, it is recruiting your VPs and management team : SaaS products mostly don’t sell themselves. You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. Q: What’s the number one challenge for scale-up founders? You’ll need more than 5–6 core engineers to go big.

Part-Time VPE 231

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 231

SaaStr

JULY 29, 2021

Someone great at something core you aren’t: Sales, Engineering, Marketing. Great at sales. Somehow, find enough cash to make it 24 months to first real revenue. Even if on their own, they aren’t enough revenue to really pay for all that much. If you hire someone to do the first sales, you’ll never understand it yourself.

Sales Hiring 300

Sales Hiring Sales Recruiting Interviewing Engineering 300

SaaStr

JANUARY 18, 2023

It’s the most common objection you’ll get in SaaS sales … Not Right Now. Every business is mostly running OK already with its tech stack, and it’s unlikely your little app, alone, is going to change the revenue/profits course of any customer. And when you hire a real, great VP of Sales. I Don’t Have Budget. Deliver it for her.

Sales Recruiting 246

Sales Recruiting Sales Hiring Technical Review Software Review 246

SaaStr

MARCH 19, 2021

No lead commit, or revenue commit. A head of sales that doesn’t recruit at least one strong rep in the first 90 days. A head of customer success that doesn’t own churn, or net revenue retention in the first 90 days. I can go on. But the top VPs of Sales know you have to get it going soon.

Sales Recruiting 312

Sales Recruiting Sales Hiring SMB Engineering 312

Mucker Capital

APRIL 2, 2024

In this Mucker Growth session, Mike Genstil with ValueCore delves into the concept of value selling and its application in enterprise sales. As a founder, ideally you want your sellers, marketers, and product leaders aligned in transforming product features into value-based messages to accelerate sales cycles and secure corporate deals.

Sales Recruiting 52

Sales Recruiting Technical Review Enterprise Cybersecurity 52

SaaStr

DECEMBER 10, 2020

I hear again and again from SaaS founders growing to $5m, $10m ARR or even more that they don’t need a certain VP — with the exception of a VP of Sales. Basically, in SaaS, everyone “gets” that they need a VP of Sales. To get to $5m-$10m ARR and beyond, we’ll need a real VP of Sales.

Sales Hiring 351

Sales Hiring CTO Hire Sales Recruiting Scale 351

SaaStr

AUGUST 7, 2020

A few factors that contribute to high-performing sales teams: High quota attainment. The best startups invest in their sales teams and work hard so most of the reps hit and exceed quota. Turning over a sales team is very hard on the organization. A great VP of Sales is worth her weight in gold. They have low attrition.

Sales Hiring 310

Sales Hiring Scale Sales Recruiting Compensation 310

SaaStr

NOVEMBER 21, 2020

We’ve written a lot on SaaStr on how to increase the odds your first management team is a success. How to hire a great VP of Sales (tons on that here ). What a great VP of sales really does. How to manage customer success. About recruiting and helping you scale. When to hire her (more here ).

Sales Hiring 352

Sales Hiring Scale Sales Recruiting Engineering 352

Sales Hacker

JANUARY 20, 2022

Strong sales reps are the lifeblood of your business and how you choose to invest in them matters. For frontline sales managers, attributes like competency, quality of work, ease of execution, and length of contribution indicate reps’ overall job success, but you can’t rely on those inputs to tell you if they are personally satisfied.

Sales Recruiting 98

Sales Recruiting Scale Retention Sales 98

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. The opportunity emerged out of a shift in how we practice sales. For example, relationship managers who made more phone and video calls saw 4.8%

Sales Hiring 171

Sales Hiring Sales Recruiting Underperforming Technical Team Scale 171

Tom Tunguz

JUNE 18, 2019

The template is broken into six sections: People, Bookings & Revenue, Cash, Sales, Marketing, Customer Success. This section covers employee satisfaction, headcount, and recruiting metrics. Bookings and Revenue illuminates the company’s performance in closing new business (bookings) and recurring revenue.

Metrics 211

Metrics Sales Recruiting Startup SaaS 211

SaaStr

SEPTEMBER 25, 2020

379: From how many reps to hire, to compensation models, here are the top 10 mistakes founders make when hiring their first sales teams and how to avoid them. Announcer: In today’s SaaStr Insider, SaaStr CEO and founder, Jason Lemkin, shared the top 10 mistakes founders make when hiring their first sales team.

Sales Hiring 168

Sales Hiring Sales Recruiting Scale Sales 168

User Pilot

JULY 27, 2023

Account Managers: They serve as the lead point of contact for all customer account management matters. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $46,035/yr.

Sales Hiring 97

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 97

Sales Hacker

OCTOBER 19, 2022

Sales compensation planning can be a tricky beast to tame — but know that you’re not alone. I asked 12 incredible sales leaders across the SaaS industry to share their biggest challenges with comp planning and how to overcome them. Related: New to sales compensation planning? Top 10 sales compensation challenges.

Compensation 94

Compensation Sales Recruiting Sales Finance 94

Baremetrics

NOVEMBER 25, 2021

Your marketing and sales budgets, and the personnel assigned to those teams, will also rise. A hiring plan allocates expected future expenses based on your revenue forecasts. A longer lead time for recruitment means higher quality recruits. It helps maintain consistent growth. Try Baremetrics Free.

Sales Hiring 97

Sales Hiring Sales Recruiting Finance Forecasting 97

Valuize Consulting

JANUARY 25, 2024

In the rapidly evolving B2B recurring revenue economy, the focus on Digital Customer Success is more pertinent than ever. Effective Cross-Functional Collaboration Your Digital CS program should be directed by Customer Success but also requires close partnership with Marketing, Product, Sales, and Revenue Operations.

Customer Success 52

Customer Success Sales Recruiting Scale Strategy 52

ChurnZero

JANUARY 25, 2024

As companies find more ways to support their customers and build recurring revenue, “traditional” CS skillsets are no longer enough. Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. As the awareness of CS’s impact grows, so does its ownership of revenue.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

The Angel VC

JUNE 25, 2015

For most SaaS startups, the VP of Sales (along with the VP of Marketing) is one of the most crucial hires they need to make. Unless you have a no/low touch sales model and you're growing virally (a.k.a. hunting rabbits or deer ) or a field sales team (a.k.a. hunting rabbits or deer ) or a field sales team (a.k.a.

Sales Hiring 185

Sales Hiring Sales Recruiting Scale Headcount 185

ChurnZero

MARCH 11, 2020

Churn Reasons: You’re Not Digging Deep Enough. This is a guest post by Jay Nathan , Founder & Managing Partner at Customer Imperative. Disappointed, but oddly satisfied, I hung up the phone from a call with a recently-churned customer. Eventually, these issues become deal-breakers which can lead to churn.

Churn 52

Churn Scale Sales Recruiting Sales Hiring 52

ChurnZero

NOVEMBER 29, 2022

At the time, I was a sales engineer, and my job was to close deals and move on to the next prospect. However, I found there were two flaws in our customer management process. There were also a number of customers who turned us into shelfware or essentially churned. We had presales, and we had post-sales.

Customer Success 98

Customer Success Sales Recruiting Technical Review Compensation 98

OpenView Labs

AUGUST 19, 2021

Sales recruiting is broken. The sad truth is that VP of Sales are turning over within 19 months —and that timeline is shrinking. . Not only that, the market has heated way back up and the VP of Sales is one of the most sought after roles. This isn’t linear and there are many shades of grey when it comes to sales. .

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

Tom Tunguz

OCTOBER 9, 2013

One number investors use to benchmark SaaS startups across sectors and industries is sales efficiency. There are a handful of variants of this metric, sometimes called the magic number, but ultimately they all aim to provide some sense of the incremental revenue returned by sales and marketing investment. The raw data is here.

Benchmarks 121

Benchmarks Sales Recruiting Startup Sales 121

User Pilot

SEPTEMBER 14, 2023

You can also use segmentation to help you identify and target at-risk users accordingly to reduce the churn rate. Segmentation has been proven to improve a vast range of product success metrics (not just sales efforts). gross revenue) Firmographic segmentation in Userpilot based on company size. Create content (i.e.,

Strategy 95

Strategy Sales Recruiting Onboarding Churn 95

SaaStr

MAY 15, 2019

Gainsight’s customer success software empowers companies to increase revenue and decrease customer churn. He then led product management for XDegrees and spent over five years rising up through the ranks at Symantec. His sales focused, actionable content made an impact on the audience. appeared first on SaaStr.

Sales Recruiting 168

Sales Recruiting Software Review Technical Review PayPal 168

Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Persuasion Skills.

Sales Hiring 90

Sales Hiring Customer Success Sales Recruiting Technical Review 90

InsightSquared

AUGUST 14, 2019

For sales professionals, AI is not only impacting your personal life, but it will soon influence your professional work too if it hasn’t already done so. Many of today’s forward-thinking companies have already begun using AI in their sales strategies. Strengthens Communication With Sales Leads.

AI 91

AI Artificial Intelligence Sales Recruiting Forecasting 91

Baremetrics

JUNE 30, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Start with revenue and work from the top to the bottom of your income statement. Revenue models can help — but when you consider potential revenue, you must understand where it comes from.

Startup 98

Startup Sales Hiring Sales Recruiting Deferred Revenue 98

User Pilot

NOVEMBER 5, 2023

Overall, customer value management can make your product more competitive. Sales reps can use the knowledge to shift sales negotiations from price to value. You can do it by tracking metrics like churn rate or NPS and through qualitative surveys. This means they can adjust their pricing to maximize revenue.

Management 96

Management Scale Customer Lifetime Value SaaS 96

SmartKarrot

JUNE 28, 2023

The key account manager is then supposed to act as the first contact point between these clients and the business, dedicate resources, and hold meetings with them. The main aim of this practice is to help grow the number of key accounts in order to attain mutually beneficial goals and maximize their value.

Sales Recruiting 10

Sales Recruiting Management Scale Underperforming Technical Team 10

SaaStr

JUNE 4, 2019

If you take the time to listen, understand and act on what your customers are thinking and feeling, you’ll create an army of advocates and drive topline revenue growth for good measure. I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. So, that was huge.

Sales Recruiting 164

Sales Recruiting Scale Underperforming Technical Team Pricing 164

The Angel VC

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The main reason is that your customer acquisition costs are highly front-loaded.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

Baremetrics

OCTOBER 8, 2021

Stripe is often the payment processor of choice for SaaS businesses because it can handle recurring revenue streams. The lifetime value of a customer is just what it says—the total amount of revenue earned by the average customer during the duration of their contract. Table of Contents. What is LTV?

Payment Services 94

Payment Services Payments SaaS Payments Payment Features 94

SaaStr

JULY 12, 2022

One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). The Number One Thing You Can Do to Accelerate Your Business Post-Initial Traction is Hiring a Great VP of Sales. Make the revenue recur, I’m interested. Who is over 20?

Sales Hiring 251

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 251

SmartKarrot

FEBRUARY 17, 2022

Any company adopting such an approach need not any competitor to gradually bring down their sales and growth perspective. This means the customer receives from the sales department what the campaign of the marketing department says, and the customer support department provides the after-sell support promised by the sales department.

Sales Recruiting 10

Sales Recruiting B2B Sales Hiring Technology 10

Baremetrics

SEPTEMBER 24, 2021

Sign up for the Baremetrics free trial , and start monitoring your subscription revenue accurately and easily. Typically, the critical components of this foundation are monthly recurring revenue (MRR) or annual recurring revenue (ARR). It is ideal to have a low churn rate and a high MRR/ARR. Table of Contents.

Finance 98

Finance Venture Capital SaaS Payments Payments 98