User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Velaris – pricing is only available upon request. Catalyst – pricing is only available upon request. Gong.io – pricing is only available upon request. Chorus – starting from $8,000/year.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

SaaStr

JUNE 4, 2021

Pomel focused his session on: Making your SaaS startup customer-centric: Hw event marketing has helped him integrate his engineering and sales teams. How many of you guys’ product rely on the highly functioning engineering team? Helping the engineering teams run smoothly and being super productive thanks to mentoring.

Scale 317

Scale Underperforming Technical Team Sales Hiring Engineering 317

SaaStr

JULY 1, 2021

The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Sam : This is not my insight, but someone else says… I really do believe it, that the team you build is the company you build.

VP of Engineering 293

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 293

SaaStr

JUNE 21, 2024

These nine sales concepts, when done correctly, will greatly improve your sales and sales teams. #1: Most people think you need to hire more salespeople in a demand-poor environment. Demand-poor environments lead to problems like: Sales reps clinging on to opportunities for too long. That’s the wrong answer.

Sales Recruiting 290

Sales Recruiting Sales Hiring Scale Outsourced Development 290

User Pilot

JANUARY 2, 2025

The survey aims to better understand users workflows and help prioritize product development initiatives, like new integrations, that add the most value to its users. Key takeaways from this example Multimedia support adds clarity: Allowing users to attach screenshots or videos ensures developers get precise insights into user challenges.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

Stax

APRIL 15, 2025

There are some important variations to MRR that would be good for your sales team to be aware of, including new MRR, expansion MRR, and churn MRR. It can help forecast future revenue, keep on top of performance of various customer segments, and measure customer retention and churn.

Payments 88

Payments SaaS Payments Revenue Payment Services 88

SaaStr

JANUARY 24, 2024

How do you diagnose and solve churn? How should you handle presenting challenges to your C-suite team when you’ve just joined the company? Lattice had a product-led growth flow on the website while the sales team was still trying to sell the PLG companies The good news is Lattice had a lot of activity and initiatives at play.

Scale 273

Scale Sales Hiring Scaling Revenue 273

FastSpring

APRIL 26, 2022

In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. Jason Lemkin: But usually your teams can’t do that. So you’re going to need at least three of those in the sales ops team. This always works.

Scale 293

Scale Outsourcing Services Sales Hiring VP of Engineering 293

Chaotic Flow

AUGUST 18, 2015

SaaS businesses develop intimate, long term relationships with their SaaS customers. Churn Starts on Day One. As the future unfolds, the value of that investment has little correlation to the price that you paid. It begins, because churn starts on day one. In fact, many public SaaS companies have yet to turn a profit.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

Baremetrics

NOVEMBER 2, 2021

Shopify is a huge opportunity for developers looking to expand into the micro-SaaS space. The Shopify App Store brings together Shopify app developers and Shopify shop owners for their mutual benefit. Why you need to track business metrics for Shopify App Developers 10 business metrics for Shopify App Developers 1.

Outsourced Development 98

Outsourced Development Payment Solutions Underperforming Technical Team Metrics 98

Sales Hacker

DECEMBER 4, 2020

A sales dashboard gives your team a fast and efficient way to see all the data that is most important to doing their job effectively. Most customer relationship management (CRM) tools have the built-in ability to create dashboards for your team. Your dashboard should consist of KPIs or metrics that define success for you and your team.

Underperforming Technical Team 135

Underperforming Technical Team Data Sales Metrics 135

SaaStr

JUNE 1, 2021

Turns out a founding team of six MBAs creating a full suite of products sold solely to SMBs can become a multi-million dollar public company in nine years – and continue growing rapidly ($77.6 Dharmesh : …said, “This is a very bad idea. ” “Yep, we need a price.” million in 2013 to $115.9

Part-Time VPE 290

Part-Time VPE Technical Cofounder CTO Hire New CTO 290

Neil Patel

OCTOBER 29, 2020

The bad news is that marketers waste 37 to 95 percent of their marketing budget. You’ll want to break each of these areas down in enough detail so you (and your team) can work with each of these areas properly. Are you focusing your attention on a specific niche, i.e., affluent travelers, price-conscious fashion aficionados?

Underperforming Technical Team 145

Underperforming Technical Team Development Strategy Payment Methods 145

Kellblog

JULY 8, 2020

Mark’s a seasoned startup executive, he’s go-to-market oriented, and he has some large-company chops that he developed earlier in his career. Expecting the sales leader to figure out positioning and pricing. DK: a lot of CEOs and boards wait too long in denial on a bad VP of Sales hire.

Sales Hiring 145

Sales Hiring Startup Software Review Enterprise 145

SaaStr

JULY 29, 2019

What Order Should You Hire Your Management Team In? #4. But if you don’t need it, and the price isn’t super high, you’ll likely regret the dilution later. Too many founders raise too little because they think they can raise more, at a higher price, later. And less churn. That you will never reget.

Sales Hiring 218

Sales Hiring Venture Capital Scale SaaS 218

User Pilot

MARCH 25, 2024

TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Understanding and limiting customer churn improves customer loyalty and the customer’s lifetime value. To calculate the churn rate, divide the number of customers lost by the total number of customers at the beginning of that period.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

Totango

FEBRUARY 9, 2024

To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. The defense maintains a good field position and prevents the opposing team from scoring points, while the offense orchestrates smart plays to gain additional yards and score points. Calculate it!

Retention 115

Retention Underperforming Technical Team Software Review Churn 115

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 62

Mobile Underperforming Technical Team Onboarding AWS 62

Natalia Luneva

JANUARY 13, 2021

This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers? How to calculate this metric and what’s the average SaaS churn rate? How can Sa aS companies reduce its churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

OCTOBER 11, 2022

Reasons for customer dissatisfaction: Your product feels like it’s not fully developed. The price is too high compared to the value it delivers. Different factors can lead to customer dissatisfaction – bad products, bad service, high prices, or something else. What leads to customer dissatisfaction.

Underperforming Technical Team 98

Underperforming Technical Team Software Review Onboarding Scale 98

Stax

MARCH 18, 2025

This is what SaaS applications call “user churn,” and it can affect their monthly recurring revenue (MRR) , as well as their annual recurring revenue (ARR). Churn rate. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Customer lifetime value.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

MARCH 9, 2023

In this article, we’ll discuss customer attrition in depth and discuss the strategies you can use to reduce churn and increase customer retention and loyalty. TL;DR Customer attrition, also known as customer churn , takes place when customers leave your product or service. What is customer attrition?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

SaaStr

JULY 29, 2022

And we’re about to add basically a team collaboration tier on top of the product. The second question is more about, given that we’re basically users would be self qualifying into team management offering like a project management, et cetera. And you have to allow that, in fact, you have to support that in your sales team.

Scale 273

Scale Scaling Sales Hiring Enterprise 273

User Pilot

MARCH 23, 2025

Monetization potential: If users spend significant time within your app but dont convert, that might indicate that your pricing or checkout flows need rethinking. Higher engagement often signals users are satisfied, enjoying your app, and, therefore, less likely to churn. MAU: 10,000 unique users who log in monthly.

Mobile 55

Mobile Underperforming Technical Team Engagement Metrics 55

Subscription Flow

OCTOBER 2, 2024

Operational Weaknesses The biggest cause of revenue leakage is the operational inefficiencies which occur behind transaction processes. Manual weaknesses can entail something as basic as putting an incorrect total amount on a customer’s invoice. Payment Declines Payment failures lead to inevitable customer churn.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

Incredo

OCTOBER 17, 2019

is like asking “how expensive should I price my SaaS product?” For your sales team members, this approach may be beneficial because they are more independent and working schedule is flexible. You exclude development, support, marketing and other costs and pay commission only based on the amount of net revenue.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

Intercom, Inc.

APRIL 3, 2025

In the high-stakes world of gaming, support teams face a unique set of challenges. The results are game-changing not just for your support team, but for player experience, retention, and ultimately, revenue. The real cost: Slowed-down business growth, player churn due to poor experiences, damaged brand reputation.

Payment Services 104

Payment Services AI Underperforming Technical Team Technical Review 104

ChurnZero

JUNE 18, 2021

Customer exit interviews, when properly structured and executed, provide a unique chance to dig deep and discover valuable information which can lead to actionable churn-preventing insights. Anita Toth, Chief Churn Crusher, joined us for a webinar to discuss how to: Conduct killer customer exit interviews. Q&A Recap. A: It is hard.

Interviewing 98

Interviewing Churn Scale Underperforming Technical Team 98

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Small things matter,” Jon added.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Chart Mogul

MAY 30, 2019

Ingmar, our VP of Customer Success, and our support team cracked the code on first response time and measuring NPS. Keenly aware of the effects of churn , we agreed to implement a more formal plan to proactively engage and learn from our key accounts. Determine what your success framework should include — what does this team own?

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. HubSpot across features, ease of use, pricing, use cases, and more so you can determine which CRM is the right fit for your organization. Great for inbound marketing teams and fast-growing businesses.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

FastSpring

MAY 20, 2024

As the VP and General Manager of the Stardock Software division, Brad led his team through this process and has learned some valuable lessons about doing it as strategically and easily as possible. Prepare for renewals with value adds to reduce churn. Integrating customer-facing subscription management tools on your own site.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Neil Patel

JANUARY 11, 2021

Follow this up by building your team and finding a location if you’re opening a physical store. After all, your customers would prefer more of a good thing and less of a bad thing. What is the price that customers are willing to pay for products and services in your market? Solve a problem you identify.

Underperforming Technical Team 131

Underperforming Technical Team Business Sales Hiring Scale 131

User Pilot

FEBRUARY 25, 2025

Imagine a product team celebrating a 200% spike in sign-ups after a promotional campaign. But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. On the surface, it looks like a win.

Underperforming Technical Team 85

Underperforming Technical Team Technical Review Onboarding AI 85

User Pilot

MARCH 11, 2024

Looking for an effective churn analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Software Review 52

Software Review Churn Systems Review Technical Review 52