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Toast: We Crossed The Line on Price Increases

SaaStr

So price increases have been the name of the game in SaaS for the past 12 months, in many (not all) cases to help make up for slowing growth: Zendesk up 16% Salesforce up 9% Google Workspace up 20% HubSpot up 12% Webflow up 16% Shopify up 33% Slack up 10% And some of them like Slack and Salesforce hadn’t raised list prices in quite some time.

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Customer Churn Rate: How to Calculate and Improve Churn

User Pilot

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

Churn 98
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How to Build a Churn Prediction Model to Predict Customer Churn

User Pilot

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. What is churn prediction? Churn is expensive.

Churn 105
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How to Reduce Customer Churn Rate: 17 Effective Strategies

User Pilot

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. The main reasons for customer churn are: Bad product-customer fit. The main reasons for customer churn are: Bad product-customer fit. What is customer churn?

Churn 98
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Leveraging Consumption to Drive Growth: The SaaS Expert's Guide to Usage-Based Pricing

Speaker: Igor Stenmark, Andrew Dailey, &Youssef Yaghmour

Unleashing Usage-Based Pricing to Drive Growth, Customer Satisfaction and Retention: The Why’s, How’s and Roadmap Practical Steps to Making Consumption Pricing Models Simple As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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A Pause is Better Than a Cancel. And A Downgrade is Not Churn.

SaaStr

Downgrades are not churn. It may be time to segment your “churn” into lost customers vs. downgrades. Fair pricing is always the best pricing. In a recurring revenue model, a customer that churns is a customer you never really had at all. And A Downgrade is Not Churn. Especially right now.

Churn 274
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What can you do to lower your customers churn rate?

SaaStr

Q: What can you do to lower your customers churn rate? Yes, this is hard if your price point is low. If every customer knows “Casey” is her rep, and who she can turn to … churn will go down. Leading to less churn. Don’t lump your smaller customers together with the big ones — or they will churn at a much higher rate.

Churn 262