Chargify

OCTOBER 14, 2019

Customer support has always been important in the SaaS industry, but its importance is only growing. . Customers expect more authenticity in their relationships with the companies they do business with — and excellent customer support is perhaps the most critical component of customer relationships.

Customer Support 68

Customer Support Merchant Services SaaS Scale 68

How To Buy Saas

DECEMBER 20, 2024

Expense Management: SaaS companies have to spend often on various aspects like product development, marketing costs, customer support facilities, and much more. These metrics include monthly recurring revenue (MRR), customer acquisition cost, churn rate, customer lifetime value, etc.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

FastSpring

JANUARY 5, 2021

Global Compliance. Customization. Compliance. Specifically, you need to find a platform that manages compliance for: GDPR. It allows you to conduct business with EU-based customers through your online store. Activations Cancelations Churn Rate Upgrades/Downgrades Upcoming rebills Lifetime Value. Simplicity.

Payment Methods 125

Payment Methods Payment Solutions Payment Services Payments 125

How To Buy Saas

MAY 29, 2025

A customer support platform might auto-generate ticket replies, or a marketing app might use AI to optimize campaign timing and content. Subscription services analyze usage patterns to flag customers at risk of churning or to recommend feature upgrades. Task Automation: Many SaaS tools add AI-powered automation.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

SaaStr

OCTOBER 15, 2019

.: When you start selling to companies who are spending $100,000 or a million a year on you, you can’t just ignore their suggestions because if someone who’s paying you a hundred grand, churns going to hurt a lot more than someone who pays you $1,000 if they churn. We were doing more customer support, less customer success.

Underperforming Technical Team 216

Underperforming Technical Team Sales Hiring SMB Enterprise 216

Stax

MAY 23, 2025

With payments built into your platform, you reduce dependencies on third-party systems, minimize support overhead, and gain better visibility into transactional data. It can also make it easier to manage compliance, automate reporting, and scale operations.

Payments 88

Payments Payment Services Merchant Services SaaS Payments 88

Stax

JUNE 18, 2024

A robust subscription management platform is essential to reducing admin and ensuring positive customer experiences that keep churn rates low. Key benefits of subscription management platforms include compliance with accounting standards, accurate revenue recognition, and reliable financial reporting.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

FastSpring

JANUARY 9, 2023

A MoR also takes the lead on chargebacks, tax audits, legal compliance, and more. Finally, you’ll need to maintain a large team of tax and legal experts to maintain global compliance (because solutions like Stripe don’t help with any legalities). Taking the lead on legal compliance (including audits). Reporting and Analytics.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

User Pilot

MAY 21, 2023

You should provide proactive customer service as it creates positive customer experiences , improves customer loyalty and customer satisfaction , and increases customer retention rates. Here are some ways you can be proactive in your customer support: 1. If you want to learn more, book a demo now.

Education 98

Education Customer Support Social Media Onboarding 98

Tom Tunguz

JULY 14, 2013

The product is essential to the operation of a customer’s business. For example, Zuora enables subscription billing; Expensify manages employee expenses; ZenDesk builds customer support systems. Customers can’t function without it. Hand-in-hand with this idea is strong customer retention.

Sales Hiring 100

Sales Hiring Venture Capital SaaS Machine Learning 100

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line. Churn rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Underperforming Technical Team Technical Review 52

User Pilot

JULY 29, 2024

TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes. Customer success software helps businesses boost customer satisfaction, reduce churn , and improve efficiency. Workflow automation. Integrations.

Customer Success 105

Customer Success Software Management SaaS 105

User Pilot

MARCH 11, 2024

Looking for an effective churn analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Software Review 52

Software Review Churn Systems Review Technical Review 52

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Underperforming Technical Team Technical Review 52

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Technical Review 52

Technical Review Software Review Churn Systems Review 52

Stax

MARCH 6, 2024

Enhanced customer retention The convenience of a “set and forget” payment model lowers the barriers for customers to continue using a service, fostering loyalty and reducing churn. These standards ensure that customer payment information is handled securely and that transactions meet legal requirements.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

FastSpring

JANUARY 31, 2023

Most companies using Stripe also need additional staff to manage sales tax (and VAT) and regulatory compliance. We collect and remit sales tax and VAT on your behalf, and take the lead on regulatory compliance and audits. If a payment is over that amount, the customer must approve each transaction manually.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

User Pilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. You’re not going to recoup all that investment with just one round of monthly payments per customer. That all sounds well and good in theory… but how do you prevent against churn in practice? How to calculate churn rate 1.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

User Pilot

AUGUST 23, 2024

A step-by-step digital onboarding process in banking : Select customer onboarding software with engagement features, analytics, automation, integrations , and compliance certifications. Welcome new customers and use surveys to gather profiling information to personalize their experience. This reduces the risk of customer churn.

Banking 105

Banking Onboarding compliance Scale 105

User Pilot

APRIL 2, 2025

This helps you spot friction early, like a glitchy signup field or a poorly adopted flow, so you can improve before it leads to churn. Protect customer data with the highest compliance standards Every data point you collect represents actual people, so safeguarding it is a must. Konstantin L., Mid-Market (51-1000 emp.)

Mobile 65

Mobile Underperforming Technical Team Onboarding AWS 65

User Pilot

MAY 27, 2024

Tracking and improving customer loyalty helps increase customer retention and revenue growth. Several factors can drive customer loyalty, including: Product value. Customer support. The RFM analysis lets you identify 4 main loyalty-based customer segments: Loyal customers. Valuable customers.

Customer Lifetime Value 105

Customer Lifetime Value Retention Engagement User Experience 105

Subscription Flow

MAY 7, 2024

Especially now with the percolation of AI into the market, it has become indispensably crucial for subscription-management software to provide important insights into metrics like ARR, churn rates, etc. Many want a better customer support service that other alternatives can offer.

Payment Solutions 104

Payment Solutions Software Review Payment Services SaaS Payments 104

Subscription Flow

MARCH 20, 2024

In today’s increasingly digitalized financial landscape, where worries regarding data security as well as regulatory compliance are critical, this component is essential. Say you are a small online marketplace owner whose product links customers and independent artists.

Payment Services 105

Payment Services Payments Payment Solutions Payment Methods 105

Stax

FEBRUARY 19, 2024

Vertical SaaS solutions are tailored for specific industries, addressing niche needs with in-depth customization and compliance with industry standards. This creates an intensely competitive landscape with a higher churn rate, but greater customer acquisition opportunities. What is Vertical SaaS? What is Horizontal SaaS?

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

FastSpring

OCTOBER 13, 2023

Merchant of record and payment services provider platforms may each offer varying levels of additional features, such as integrations and API connections, subscription management functionality, customer support, and more. They also have additional add-ons for renewal recovery, premium support, and for 2Monetize, affiliate partnering.

Payments 160

Payments Payment Methods Payment Services Merchant Services 160

User Pilot

MARCH 21, 2023

For example, you could segment your churned users and look at common themes in how they engage with the app. In the case of the latter group, you can use in-app guidance to help them discover the feature , help them experience more value, and potentially prevent them from churning. Application analytics: Feature usage analysis.

Management 98

Management Technical Review Outsourced Development Mobile 98

User Pilot

APRIL 10, 2021

If we assume that not all customers are the same, it would be futile to give all of them the same generic product tour (oh hey Intercom!). Or give them all customer support to the same level of depth. There’s a good chance that your SME customers have never even heard of security compliance requirements, much less care about it.

Social Media 98

Social Media Onboarding compliance Enterprise 98

Baremetrics

FEBRUARY 8, 2021

Top-notch Customer Support Stripe offers free phone, chat, and email support 24/7. For new developers who want to delve into customization options, the platform also includes extensive documentation. Get deep insights into churn, LTV, MRR and more to grow your business. Get started with a free trial today!

Payment Methods 88

Payment Methods Technical Review Payment Services Systems Review 88

User Pilot

MARCH 25, 2024

To improve your company valuation, reduce churn by optimizing the customer journey , use feedback to improve customer experience, optimize your pricing strategy, focus on account expansion , and leverage product virality for customer acquisition. Metrics for SaaS valuation: Customer Lifetime Value (CLTV or LTV).

SaaS 105

SaaS Customer Lifetime Value Acquisition Churn 105

User Pilot

AUGUST 22, 2023

Assist in compliance with regulators A data tracking plan aids in compliance with regulators by ensuring that data collection, storage, and usage practices align with the relevant laws and regulations. It also helps teams ensure compliance with external regulations.

Data 97

Data compliance Onboarding Metrics 97

FastSpring

JUNE 6, 2024

Video game publishers that work with FastSpring can instantly accept localized D2C payments from across the globe, with gaming-specific fraud protection and support for the top 98% of payment methods by volume across 185 countries and 21+ languages. FastSpring provides amazing support for you and your players.

Payment Services 78

Payment Services Merchant Services Payments Payment Methods 78

Sales Hacker

FEBRUARY 2, 2021

Companies often use this model with specialized products with high price points and usually require more training and customer support. Security : Are all data fully protected and in compliance with privacy policies? Support : Is there access to customer support 24/7? SMB Sales vs Enterprise Sales Process.

Scale 110

Scale Enterprise Marketing Sales 110

Baremetrics

MARCH 23, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Both platforms use machine learning to detect suspicious payment activity while letting legitimate customers and workers have access. But, overall, customers like their products and customer support.

Payment Services 69

Payment Services Payment Features Payment Methods Payments 69

Stax

FEBRUARY 28, 2024

For best practices, integrate it with your other systems, offer flexible plans for optimized cash flow, and ensure data security compliance to industry standards. Key advantages include: Customer retention. By automating subscription renewals, customers don’t inadvertently lapse or face interruptions in service. Churn Rate.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

FastSpring

MARCH 3, 2023

SocialBee grew their monthly recurring revenue 2X and managed tax compliance by switching from Braintree to FastSpring. We remit those taxes for you at the right time and ensure all necessary elements are in place for full compliance. When in the lifecycle customers are most likely to churn.

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

Stax

JANUARY 29, 2024

Additionally, the platform automates the dunning process to reduce customer churn and revenue leakage. Stax Bill is customer-friendly, empowering your customers to self-register and manage their own subscriptions in the self-service portal, saving your team time and giving subscribers a better customer experience, thus reducing churn.

Stax 88

Stax Payments Payment Services Payment Features 88