SaaStr

MARCH 18, 2025

Joselyn Goldfein , Managing Director at Zeta Venture Partners, which invests in AI and data infrastructure-focused startups from inception through seed stage And see everyone at 2025 SaaStr Annual, May 13-15 in SF Bay!! Examples like ChatGPT and Perplexity demonstrate how AI applications can be adopted through PLG strategies.

Technical Review 189

Technical Review Artificial Intelligence AI Marketplace as a Service 189

SaaStr

JULY 25, 2023

SaaS Executives : Senior leaders, such as COOs, CTOs, CMOs, and CROs, can learn about industry best practices, innovation, and management strategies. Customer Success Managers : Professionals focused on customer success, onboarding, and support can learn how to enhance customer satisfaction and reduce churn. According to ChatGPT.

ChatGPT 189

ChatGPT AWS SaaS CTO 189

SaaStr

MAY 19, 2025

” Their products were built for a different world – before ChatGPT, before the great AI awakening, before every investor and customer started demanding AI capabilities as table stakes. When I talk to founders who launched in 2020 or 2021, I hear the same anxiety: “Are we already legacy?” Yes, this is hard.

AI Search 188

AI Search AI ChatGPT Innovation 188

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

Buffer Resources

JULY 24, 2024

Social media automation tools I’d recommend for this task : ChatGPT , Buffer. For this, you can use chatbots that help you automate responses in the conversation funnel and manage your social inbox. One person can upload the post and wait for their manager’s approval.

Social Media 115

Social Media Outsourcing Services Strategy ChatGPT 115

SaaStr

FEBRUARY 10, 2024

I use ChatGPT , Slack , Gong , 1SE , Midjourney , and Webflow , of course. #2. This last year ChatGPT has been my best new app. #3. Additionally, she’s supported private and public companies through profitability and hyper growth — managing engineering, product, data, and design teams at LiveRamp, Euclid, and Talkdesk.

VP of Engineering 276

VP of Engineering ChatGPT AI Search AI 276

TechEmpower SaaS

SEPTEMBER 25, 2023

When speaking with founders and CEOs, we often hear concerns like this: My project manager is losing confidence in the development team. Maybe with ChatGPT!) A culture of change management. Aggressive timelines and pressure from management create plenty of opportunities to introduce bugs. It’s a good question.

Underperforming Technical Team 390

Underperforming Technical Team Development Software Review Technical Review 390

SaaStr

MAY 28, 2024

Enough With the AI Job Applications Sure, use ChatGPT to improve your grammar. But everyone can see the generic job application written by ChatGPT. It really feels like 95% of the applicants I see, even at relatively junior phases of their career, just want to either manage people or be “strategists” and not do the work. #4.

ChatGPT 288

ChatGPT SaaS Interviewing Startup 288

Tom Tunguz

APRIL 18, 2023

ChatGPT & Midjourney have educated hundreds of millions that we can & should expect more from software. Text & chat UIs will change those expectations : imagine developing a project management plan in a conversation with a computer or reconciling expenses by dictating an answer to a mobile phone.

AI 247

AI Artificial Intelligence Startup Strategy 247

SaaStr

MARCH 30, 2024

Notion is our knowledge-base, and – for a long time – was also where we’d do a lot of task management, and created some rudimentary CRMs for different purposes. It’s still ‘source of truth’ for processes, meeting notes, and such, but we’ve since moved our task and project management to Linear.

Marketing 284

Marketing ChatGPT Mobile Onboarding 284

Tom Tunguz

JANUARY 23, 2024

This also ties into Situational Management. Dustin asked if the entire post were written by ChatGPT or if any of the posts in the past have been. A board delegating tasks to a CEO will agree on revenue goals & burn targets, not the details of the implementation. Richard suggested reading Who Not How. The answer is no.

ChatGPT 251

ChatGPT AI Metrics Revenue 251

Intercom, Inc.

JANUARY 31, 2023

The arrival of ChatGPT just eight weeks ago was a watershed moment. ChatGPT suffers from “hallucinations” – confidently providing incorrect information. As a manager, being able to instantly summarize a conversation between my team and the customer is amazing. Great stuff!” All in all, I love this.

AI 188

AI Artificial Intelligence New CTO ChatGPT 188

SaaStr

AUGUST 30, 2023

G2’s OpenAI-Powered Monty Changes The Game G2’s Monty, powered by ChatGPT, will be the best way to discover longtail apps for software buyers. Why ChatGPT and not some other language model? This is where G2 differentiates itself from Gartner — with a data-driven platform vs. an analyst. can find it from G2.

AI Search 245

AI Search AI ChatGPT Scale 245

User Pilot

APRIL 6, 2023

How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience? Best AI tools for customer success managers (CSMs). Some of the best AI tools for CSMs range from multifunctional staples such as ChatGPT to AI meeting assistance and chatbots.

Customer Success 98

Customer Success AI ChatGPT Management 98

How To Buy Saas

MAY 27, 2025

For SaaS founders, product managers, developers, and tech enthusiasts, knowing the difference matters. They power chatbots (like ChatGPT itself), virtual assistants, content creation tools, and many other AI features. ChatGPT (the chat interface by OpenAI) is itself an AI tool built on the GPT-4/3.5

Artificial Intelligence 59

Artificial Intelligence AI Search AI ChatGPT 59

SaaStr

APRIL 12, 2023

There are two approaches you can take with the platform layer: Developer Tool/API Managed Enterprise Service Large businesses will gravitate toward bespoke models to their specs. In the short term, more money will go toward managed enterprise services, but there is an opportunity for tremendous growth with dev tools and APIs in the long term.

Generative AI 242

Generative AI AI Machine Learning Artificial Intelligence 242

Sixteen Ventures

FEBRUARY 18, 2023

You know ChatGPT is powerful, but how is it actually useful to you in Customer Success on a daily basis? When it comes to AI like ChatGPT, everything starts with understanding Prompt Engineering. But if you don’t know how to leverage powerful AI tools – like ChatGPT – someone who does… definitely will.

ChatGPT 62

ChatGPT Customer Success AI Search Artificial Intelligence 62

IT World

JUNE 1, 2023

As generative AI tools such as OpenAI’s ChatGPT and Google’s Bard continue to evolve at a breakneck pace, raising questions around trustworthiness and even human rights, experts are weighing if or how the technology can be slowed and made more safe. To read this article in full, please click here

AI 130

AI ChatGPT Generative AI Technology 130

Sixteen Ventures

FEBRUARY 28, 2023

Generative Artificial intelligence (AI) like ChatGPT – and now Bing Chat – is transforming the way we communicate and work, especially in Customer Success. These AI-powered tools offer unique benefits to Customer Success Managers (CSMs) and Enablement pros like: enhancing search, language generation, and productivity.

ChatGPT 62

ChatGPT AI Search Artificial Intelligence Customer Success 62

Buffer Resources

JANUARY 4, 2023

Meet ChatGPT. Launched by OpenAI in November of 2022, ChatGPT is an artificial intelligence-powered chatbot that you can ask pretty much anything. Lately, when I need ideas for a piece of content, no matter what it is, I turn to ChatGPT or Lex. Whether I’ll actually follow it or not is between ChatGPT and me.

AI Search 145

AI Search AI Artificial Intelligence ChatGPT 145

SaaStr

APRIL 30, 2024

They’ve reduced CAC and operated with a one or sub-one burn multiple, which is where everyone’s trying to get.But when Kyle joined the company, they had one manager and four reps. Each team has a section for the monthly business review, and there’s a prompt in each section that managers fill out. Owner utilizes three tools.

Scale 306

Scale SMB Sales Hiring Sales 306

SaaStr

OCTOBER 26, 2023

AI in the Real World AI has burst on the scene, and everyone’s rushing to add a ChatGPT-like thing to their product. Daniel doesn’t make their products, write product roadmaps, sell a single copy of Greenhouse, or manage customer accounts. It’s already a ton of energy to buy your category within a bucket. Greenhouse is no different.

Sales Hiring 286

Sales Hiring AI SMB Scale 286

SaaStr

JULY 3, 2024

You need an engineering team and a research team, which requires a different budget and types of people to manage. If you take ChatGPT, an interface to a model, OpenAI needs to be the best at the thing. In an AI company, you need to build and sell a product, but before building, you need to do the research.

Enterprise 298

Enterprise AI Search AI Artificial Intelligence 298

Point Nine Land

JANUARY 27, 2023

Yesterday I published a brief LinkedIn post with a few thoughts on ChatGPT and the implications for SaaS companies. As we enter month 3 CE (ChatGPT Era), I’d like to share a few observations and questions on the ChatGPT phenomenon and what it might mean for SaaS startups. What happened?

ChatGPT 64

ChatGPT Startup Artificial Intelligence SaaS 64

Point Nine Land

MAY 11, 2023

To say there’s no shortage of opinions on ChatGPT and the future of AI would be an understatement. As the world moved to the Cloud in the 2000s and 2010s, a large percentage of the value was created by new SaaS startups, not by on-premise incumbents who managed to move to the Cloud. In the case of Hubspot, Dharmesh wrote ChatSpot.ai

Generative AI 128

Generative AI AI B2B Software 128

IT World

APRIL 19, 2023

Atlassian is rolling out new generative AI capabilities that will be embedded in the company’s entire portfolio of workforce management cloud products and are designed to help both service-based and project-based work teams be more efficient. To read this article in full, please click here

Generative AI 84

Generative AI AI Cloud ChatGPT 84

Buffer Resources

SEPTEMBER 29, 2023

Chat GPT — have AI assist with how to phrase something Finally, ChatGPT is an excellent all-purpose tool for assisting with crafting emails. If you’re stuck on how to write something, you can have ChatGPT write a first draft for you of the email. Research Y product for our shared service team.

ChatGPT 125

ChatGPT Outsourcing Services Systems Review AI 125

Sales Hacker

AUGUST 13, 2024

Discussed in this Episode: Leveraging AI and ChatGPT for creative, high-volume ad testing and optimization. The importance of post-sale marketing and customer lifecycle management. Highlights: (13:45) Using ChatGPT to generate and test 300+ ads, breaking demo request records. (20:25)

AI Search 120

AI Search Sales Recruiting AI ChatGPT 120

Buffer Resources

JUNE 19, 2023

There’s been much ado about AI lately, especially since ChatGPT was released to the public in November 2022. Our interest in AI has only grown since then, as ChatGPT went public, we published several articles mentioning AI on the blog, and we launched an AI Assistant.

AI 143

AI Social Media ChatGPT Interviewing 143

Unbounce

JULY 12, 2023

How you can increase the volume and variety of your creative output using AI How you can improve your prompts If managing your data privacy is even possible in this new AI age Listen to the episode to find out about how (human) marketing agencies can fare against marketing robots… or maybe team up and create an even more powerful force.

ChatGPT 98

ChatGPT AI Merchant Services Underperforming Technical Team 98

Buffer Resources

APRIL 30, 2024

And, over the past few months, ChatGPT — who I’ve now dubbed “Chatty” — has become an important part of my toolkit. Below are some of the specific practices and prompts I use with ChatGPT to support my ADHD. Now, I ask ChatGPT to help me map out a plan. 

AI 105

AI ChatGPT Social Media Business 105

FastSpring

AUGUST 2, 2023

FastSpring provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. When we recently had an executive business review meeting with our customer success manager Gareth, your CEO David Nachman was present.”

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

Buffer Resources

DECEMBER 7, 2023

Google Docs, Grammarly, and my good pal ChatGPT play key roles in shaping my thoughts into engaging pieces.   I repurposed a blog post from last year to create an engaging LinkedIn post In adopting this approach, not only have I made content creation more manageable, but I've also found joy in the process.

ChatGPT 144

ChatGPT Social Media Interviewing Content Marketing 144

BetterCloud

MAY 27, 2025

Lets explore how implementing automated license reclamation can save you significant time and streamline your software asset management. The problem: Time wasted on manual license management For many, managing software licenses is a decidedly manual affair.

ChatGPT 52

ChatGPT Leadership Software SaaS 52

Buffer Resources

APRIL 9, 2024

ChatGPT Use AI to Take the admin jobs off your to-do list. While there are a host of super-powerful AI productivity tools in my tech toolbox right now, OpenAI’s ChatGPT is by far the most versatile. ChatGPT pricing: Free for the basic version, with paid plans starting at $10 per month 3.   Otter.ai    5.

AI Search 123

AI Search AI Social Media ChatGPT 123

Sales Hacker

MAY 1, 2023

Providing feedback has been a challenge for busy sales managers for decades. But sales managers simply don’t have time to sift through thousands of hours of calls to find the nuggets of feedback that will unlock greater potential in their salespeople. I was lucky, as an athlete and professional dancer. Not everyone has this luxury.

AI 131

AI Sales Technical Review ChatGPT 131

Scytale

FEBRUARY 25, 2025

Organizations undergoing digital transformations need to carefully manage the associated risks, such as cybersecurity vulnerabilities, data privacy implications, and regulatory compliance in the digital landscape. The rapid pace of technological advancements presents both opportunities and risks.

compliance 52

compliance Artificial Intelligence Trends Cybersecurity 52