FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. How you should think about building a sellable business. Jump to highlights.

Software Review 136

Software Review Technical Review Development Team Review Branding 136

Audacix

OCTOBER 19, 2023

However, to achieve this, there needs to be a blend of vulnerability management tools, software solutions and manual vulnerability tests. Vulnerability management is a continuous process of discovery, prioritization, and resolution of security issues in an organization’s IT infrastructure and software. What is Vulnerability Management?

Underperforming Technical Team 40

Underperforming Technical Team Enterprise Software Management 40

Audacix

OCTOBER 19, 2023

However, to achieve this, there needs to be a blend of vulnerability management tools, software solutions and manual vulnerability tests. Vulnerability management is a continuous process of discovery, prioritization, and resolution of security issues in an organization’s IT infrastructure and software. What is Vulnerability Management?

Underperforming Technical Team 40

Underperforming Technical Team Enterprise Software Management 40

Incredo

MARCH 20, 2020

The outbreak of coronavirus brought changes that companies were forced to admit. One of the major changes was that many businesses switched to a remote working system. At the beginning it was a bit hard to track the progress of tasks and communicate with team members effectively.

Underperforming Technical Team 227

Underperforming Technical Team Outsourced Development Systems Review Software Review 227

Audacix

MAY 11, 2023

A vulnerability assessment tools or virtual app scanning for your software team has become as important as your git repository or your ticket management system. API vulnerability scanner API security testing ensures business data packets that move between two software applications and ip addresses are secure.

Underperforming Technical Team 52

Underperforming Technical Team Software Cloud Software Engineering 52

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

Tom Tunguz

JANUARY 23, 2023

I’m watching public company earnings to identify early weaknesses in the software market. The transcript highlights the major trends in software of 2023. Machine Learning is a Secular Platform Change & a Growth Driver for Software The age of AI is upon us, and Microsoft is powering it.

Azure 246

Azure Underperforming Technical Team Machine Learning Artificial Intelligence 246

SaaStr

JULY 20, 2021

The session that I’m talking about is basically about the board dynamic and about how to survive this valley of death and bring not just yourself and your team but your extended team, including your board, across that until you cross the $1 million mark, and then the $10 million mark and keep going beyond.

Underperforming Technical Team 244

Underperforming Technical Team Sales Hiring AWS Business Model 244

Intercom, Inc.

OCTOBER 13, 2020

Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences. New software engineers quickly learn that a lot of complexity arises from error handling. Balancing risks in machine learning development.

Artificial Intelligence 281

Artificial Intelligence Machine Learning Underperforming Technical Team Development 281

Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

SaaStr

JULY 10, 2021

So let’s take a look back to a deep dive with the CEOs on what they learned building their first senior teams: ———-. As a founder/CEO, building your first management team is something that you often lose sleep over. What makes you feel that you need to level up your management, set up your first management team?

Sales Hiring 255

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 255

Casey Accidental

OCTOBER 20, 2020

This is part two of a three part series on sequencing business models. Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. A business is SaaS or SaaS-like if it sells anything else software-related.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

Baremetrics

DECEMBER 7, 2023

While running my financial modeling software business Flightpath (Now Forecast+) , we often get the question “Which SaaS billing platform should we use” from our customers. If you get the setup wrong, you end up with bad data, incorrect reports and forecasts, which has a material impact on the business.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

Neil Patel

JANUARY 25, 2021

The thing about data is it helps you make better business decisions. Everyone has questions when it comes to choosing data analysis software. Can they actually help you achieve your business goals? Luckily, data analysis software can seriously simplify data analysis—provided you choose the right one. Let’s begin!

Data Analysis 128

Data Analysis Software Data Scale 128

The SaaS Garage

MARCH 12, 2020

And no, this gatherng was not triggered by the current crisis but, needless to mention, we did spend some time mingling about the “bad old tmes” of the post Sept. take such words with caution “Don’t panic, stay calm and watch the development.” 11 and Neuer Markt aera. Dos and pot. Don’ts.

Underperforming Technical Team 94

Underperforming Technical Team Payment Solutions Payment Methods Venture Capital 94

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. You Can’t Evaluate Customer Health.

Software 91

Software Underperforming Technical Team Churn Customer Success 91

Stax

JANUARY 3, 2024

In this blog, we will cover what your small business needs to consider when implementing self-checkout. Poor implementation of self-checkouts can add friction to the customer experience, so it’s important to design a tailored checkout strategy and smooth implementation. 9 Steps for Implementing Self-Checkout Step Summary 1.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

Tom Tunguz

MARCH 3, 2020

Each bucket has a set of disciplines that the team scores. First, it enumerates the important priorities for a marketing team. And second, the scorecard provides a way for a team to understand their strengths and weaknesses. company positioning: what is the narrative of the business? Business Development.

Underperforming Technical Team 292

Underperforming Technical Team Marketing Scale Social Media 292

SaaStr

SEPTEMBER 24, 2020

More business people than engineers. Learn about your investors previous bad investments (this could determine your fate!). #2 Remember, you’re the one who gives investors power over your business. #3 Causes: Weak previous relationship. However, in the business world, what works for some may not be the path for others.

Underperforming Technical Team 177

Underperforming Technical Team Startup Engineering Retention 177

Totango

FEBRUARY 9, 2024

To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. The defense maintains a good field position and prevents the opposing team from scoring points, while the offense orchestrates smart plays to gain additional yards and score points.

Retention 108

Retention Underperforming Technical Team Software Review Churn 108

Audacix

NOVEMBER 21, 2023

Making your application suspectable to potential vulnerabilities that can expose sensitive data in your software security review. A thorough application secure code review for software security is recommended to enhance the application code. This is particularly important for your development team and your organization.

Software Review 40

Software Review Software Underperforming Technical Team compliance 40

SaaStr

NOVEMBER 7, 2023

It’s expensive and time-consuming to build software. There’s an assumption that as a founder or Head of Product, you need a deep understanding of the business domain your users are in — how they think and want to work, regulatory and reporting requirements, etc. 2 It’s expensive and time-consuming to build software.

Generative AI 253

Generative AI AWS AI Artificial Intelligence 253

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. Why is Customer Loyalty Important for B2B SaaS Businesses?

B2B 107

B2B B2C Underperforming Technical Team Business 107

Kellblog

JULY 11, 2020

Good Strategy, Bad Strategy by UCLA Anderson professor Richard Rumelt is by far my favorite book on strategy. ” Failure to face the challenge. “Bad strategy fails to recognize of define the challenge. ” His dismemberment of bad strategy is so surgical and so deft that it alone is worth the price of the book.

Underperforming Technical Team 109

Underperforming Technical Team Strategy Systems Review Software Review 109

Intercom, Inc.

JULY 19, 2021

It’s clearer than ever that customers (and businesses) prefer conversational support. And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

Audacix

MAY 23, 2018

Digital transformations are a confluence of new ideas, grand plans, modern business models, high hopes and, often, very poor delivery and implementation. Why is software testing important for digital transformations? The same rules apply for subject matter experts (SMEs) from the business (ie. your non-IT colleagues).

Underperforming Technical Team 40

Underperforming Technical Team Software Review Technical Review Software 40

Hull

MARCH 2, 2020

A 2019 study by Forrester and Marketing Evolution found that 21% of marketing budgets were wasted as a result of bad data. According to the study, other ways marketing teams were impacted by bad data include inaccurate targeting, loss of customers, reduced productivity, poor customer experience, and inaccurate marketing performance.

Underperforming Technical Team 59

Underperforming Technical Team B2B Data Strategy 59

SaaStr

FEBRUARY 16, 2022

That’s the one fundamental fact on which we can base our businesses. As companies begin to succeed, they sometimes develop a tunnel vision towards the customers who have brought them their success. But just the fact that your company is generating ideas can help product teams, sales, success, marketing – everyone – to do better.

Underperforming Technical Team 243

Underperforming Technical Team Company Culture Customer Success Product Marketing 243

Baremetrics

NOVEMBER 9, 2021

Whether you created your SaaS product to help solve a problem you had or because you wanted some extra income, the truth is that your SaaS business is a valuable asset. Running a profitable SaaS business allows you to take control of your own schedule - some would even say your life! But what’s the final checkpoint for your business?

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

SaaStr

MARCH 20, 2019

Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How do they approach speaking so that people will remember?

Underperforming Technical Team 124

Underperforming Technical Team Development Software New CTO 124

Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. The second constituent there is the developer. Why do developers love SaaS products? The last kind of constituent here is investors and business owners.

SaaS Payments 237

SaaS Payments Metrics Payment Methods Scale 237

SaaStr

OCTOBER 26, 2023

Co-founder and CEO at Greenhouse, Daniel Chait, sits down with SaaStr CEO and Founder Jason Lemkin to share what’s new at Greenhouse, a successful recruiting software company at $200M in ARR today. The problem is if you’re in business for any amount of time, the product gets a bit older. You have to do upmarket and then rotate back.

Sales Hiring 214

Sales Hiring AI SMB Scale 214

SaaStr

JANUARY 2, 2024

ARR, Zendesk today gets 14% of new business from startups. You don’t want conflict with the sales team. How do you leverage that offer to develop relationships with partners? This is where they started, but startups weren’t adopting the product as much with a discount, and there was a lot of conflict with the sales team.

Startup 187

Startup Scale Underperforming Technical Team AWS 187

Intercom, Inc.

JANUARY 12, 2021

So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business. Even thinking about implementing a multi-cloud architecture is prematurely optimizing for practically all businesses – especially startups – and not a trap you want to fall into.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

User Pilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

Scytale

SEPTEMBER 4, 2023

This is precisely where SOC 2 compliance software steps in as a game-changer. By changing the cost-benefit equation, automated compliance software empowers businesses that might otherwise struggle to implement SOC 2 protocols. The benefits of SOC 2 compliance automation software are substantial. Yes, you read that right!

compliance 52

compliance Software Underperforming Technical Team Technology 52