Remove Business Remove Onboarding Remove Underperforming Technical Team
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10 Ways AI Will Change Sales Forever. It’s Already Happening, In Fact.

SaaStr

It knows what every B2B leader ever featured on SaaStr thought about critical business challenges at every stage of growth. If you’re skeptical about AI in sales because of hallucinations or poor experiences, Lemkin suggests it’s likely because you haven’t seen a well-trained AI.

AI
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AI, Sales + GTM in 2025/2026: This Changes Everything with Jason Lemkin and Owner CRO Kyle Norton

SaaStr

By the end of this quarter, team members who aren’t genuinely AI-curious should be let go. The 50/50 Team Is Coming Fast. CROs will need to manage teams that are 50% AI agents and 50% human by end of year. The performance distribution in sales teams will become dramatically wider, forcing tough talent strategy decisions.

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We Sent 4,495 AI SDR Emails in 2 Weeks and Got The #1 Response Rate. Here’s How (It’s Not What You Think)”

SaaStr

Plan to spend at least two weeks of intensive training, just like onboarding a new hire. We developed what we call “The Four C’s” for pre-call research: Chat : What did they discuss with our AI? It requires someone who knows your business deeply and can provide high-quality training and oversight. The upside?

AI
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What is Customer Satisfaction: Importance for Business Success + How to Improve

User Pilot

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. However, what satisfies customers differs from one business to another. What does customer satisfaction look like for SaaS businesses?

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Customer Onboarding Automation: How-to Guide

User Pilot

This is every product manager’s nightmare – an onboarding failure that cripples customer retention. In this article, we explore the art and science of onboarding automation , and how it can turn that initial spark of interest into a roaring flame of engagement. What is customer onboarding? The answer is a lot!

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How to Build and Improve Your Product Analytics Strategy

User Pilot

How to apply actionable metrics to different SaaS business stages. A product analytics strategy is essential for any business looking to make informed decisions about product development and user experience. Enables teams to track progress toward key performance indicators (KPIs). What is product analytics?

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The Ultimate Guide to Software Customer Churn

Stax

As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. By pinpointing the exact reason for user churn, you can determine how to avoid it and ensure that your business continues to have strong profits. This helps alleviate confusion.