BetterCloud

MARCH 7, 2023

I studied mechanical engineering—I come from a line of engineers in my family—but I was envious of my friend who studied business. So after I got my MBA, I worked in the restaurant business for many years, but eventually I pivoted to sales. Can you share more about your leadership philosophy with us? Our value really resonates.

Scale 52

Scale Revenue Operational efficiency. Travel 52

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. They focus on how to get things done faster, better, and more efficiently.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

SaaStr

MARCH 7, 2023

A Look Back At 2022 Performance ICONIQ Growth leverages quarterly operating and financial data from 92 enterprise SaaS companies. Using these real numbers from real companies, they have a solid insight into the long-term health of businesses. Of the companies analyzed, 86% missed their original incremental topline plan.

Outsourcing Services 164

Outsourcing Services Scaling Venture Capital Forecasting 164

OPEXEngine

OCTOBER 4, 2022

During times of uncertainty, executive leadership teams make more conservative financial decisions in order to prepare for and/or prevent any major difficulties for the companies that they lead. It’s usually much more costly, and time-consuming, not just for Engineering, but for all parts of the business. Are there redundancies?

Engineering 52

Engineering Sales Hiring Technical Review Headcount 52

FastSpring

SEPTEMBER 3, 2020

As part of the P&C organization, I help to drive transformation and operational efficiencies within the talent organization and create talent attraction and acquisition programs. There were immediate measures taken as leadership navigated the potential impact of COVID and overall business performance.

Sales Recruiting 88

Sales Recruiting Sales Hiring Management Technical Review 88

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. It has a compounding effect - the more good decisions a business makes, the better the results will be. He is famed for saying, “In business I look for economic castles protected by unbreachable moats.”

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SmartKarrot

AUGUST 9, 2022

With studies concluding that the SaaS industry has increased in size by approximately 500% in the last 7 years , SaaS software and applications are presenting a massive opportunity for data-driven businesses. Therefore, business catalysts can be an extremely effective way to empower, encourage and facilitate long-term, consistent growth.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

With studies concluding that the SaaS industry has increased in size by approximately 500% in the last 7 years , SaaS software and applications are presenting a massive opportunity for data-driven businesses. Therefore, business catalysts can be an extremely effective way to empower, encourage and facilitate long-term, consistent growth.

Scale 10

Scale Sales Recruiting Business SaaS 10

InsightSquared

MARCH 8, 2021

I recently joined InsightSquared in Q4 2020 after 4 years of consulting independently for small and medium sized businesses; I focused mainly on operational efficiency and maximizing profit. . I pursued a leadership path that eventually led to a consulting role, where I built my client management and data analysis skills.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

SaaStr

AUGUST 7, 2020

360: Digital transformation marks a radical rethinking of how companies use tech, people, and operations to fundamentally change their business performance. When you look at sales efficiency as measured by magic number, it’s quite good. Matt Garratt: If you just look at Vlocity and nCino, amazing businesses.

Payment Solutions 152

Payment Solutions Pricing Payments Payment Services 152

Neil Patel

OCTOBER 24, 2020

While looking through your business objectives, you suddenly feel your organization needs to shake things up a bit. In a nutshell, they can give you expert opinions, analysis, and recommendations that can help ensure a more objective-based approach to grow your business and maximize sales – all at the same time. So what do you do?

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

SmartKarrot

NOVEMBER 22, 2022

Build an engine for positive team growth across recruiting, training, management, and operations. Build an engine for positive team growth across recruiting, training, management, and operations. Consistently meet targets for customer satisfaction, issue resolution, cross/up-sell, and the economics of customer care organization.

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

SmartKarrot

FEBRUARY 21, 2023

When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

Kellblog

MARCH 11, 2020

Loss reports indicating that prospects believed the competition “understood our problem better” and acted “more like a partner than a vendor” Zero-sum delusion is a serious issue for an early-stage SaaS business. ARR < $25K), use a low-touch sales model, and focus on the small and medium business market [1].

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

ChurnZero

MAY 20, 2021

Investigate technology for your Customer Success team Once you’ve organized and cleaned your data, you want to put those customer insights to use and increase your operational efficiencies through automation. In your enthusiasm to grow your team and business, you can unknowingly lose touch with your customers along the way.

Customer Success 90

Customer Success Payments Payment Services Scale 90

OPEXEngine

DECEMBER 23, 2020

Zero-sum delusion is a serious issue for an early-stage SaaS business. ARR < $25K), use a low-touch sales model and focus on the small and medium business market [1]. I remember we were working a deal at a major retailer — call them SeasEdge — against MicroStrategy, a self-funded competitor bootstrapped from a consulting business.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Technical Review Development Team Review Systems Review 19

SmartKarrot

DECEMBER 21, 2020

Increase customer engagement through the implementation of quarterly and executive business reviews. Identify and implement frameworks and programs that will develop support leadership and support engineering talent to be the best they can be. Develop an environment and culture of customer tenacity throughout Atlassian.

Customer Success 10

Customer Success Scale Leadership SMB 10

SaaStr

MARCH 15, 2024

They also have a media segment, a separate business supporting creators who want to do subscription-based video monetization. Part of the joy for him was being able to tie the two motions together, building an Enterprise business on top of an existing business, and by the time he left Heroku, they had gone from about 5% to 50% of revenue.

AI Search 239

AI Search SaaS Advertising Sales Hiring 239

SmartKarrot

MARCH 18, 2021

Paul Area, US Organization: Sportsdigita As a Director of Customer Success, you will elevate the customer experience by being the subject matter expert and sharing best practices and key success factors as well as understanding the client’s business objectives, strategy and pain points. Build strong customer relationships with key clients.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

Valuize Consulting

JULY 13, 2022

To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan. Q: CS Operations shouldn’t be designing and engineering the strategy, data and insights in isolation. What is the business going to invest in?

Interviewing 52

Interviewing Engineering Scale Revenue 52

User Pilot

DECEMBER 10, 2023

Revenue run rate (RRR) is one of the simplest metrics for developing a sound business strategy. TL;DR Revenue run rate is a forecasting technique used to estimate the revenue of a business over some time. The revenue run rate is ideal for new businesses, growth and scaling, and evaluating changes.

Revenue 82

Revenue Scale SaaS Forecasting 82

BetterCloud

MAY 25, 2023

SaaS spend management has become a prominent topic in businesses in 2023 for a variety of reasons, converging all at once. By prioritizing this approach, businesses can optimize productivity through innovative and sustainable methods that go beyond short-term savings and instead provide a foundation for lasting cost management strategies.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

SmartKarrot

OCTOBER 27, 2020

Customer success is a relatively new function in businesses today. Customers need assurity of goals achievement to stay subscribed to your business. Most of the time they already have a business outcome in mind for which they purchased your product. Operational efficiency. Benefits of customer success roadmap.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

ChurnZero

MARCH 22, 2023

They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. There are many reasons this is happening, but one major reason is that many CS groups haven’t set up their program with the foundations it takes to run an efficient operation.

Customer Success 97

Customer Success Headcount Finance Leadership 97

InsightSquared

MAY 6, 2020

Efficiency and effectiveness are both buzzwords popularly used by CEOs and Sales VPs to chart the course of their organization. They are also commonly misused and misinterpreted, not just in the lexicon of business-speak but in daily use. How to Find the Sweet Spot Between Effectiveness and Efficiency.

Machine Learning 118

Machine Learning Artificial Intelligence Operational efficiency. Forecasting 118

ChurnZero

DECEMBER 2, 2022

How to transition your CSMs’ book of business with Alli Tiscornia, CCO, ChurnZero. Again, we looked at our segmentation based on business unit as opposed to a hierarchy. Alli: This is going to be based on your business. Our segments are treated more as business units. Would there be title changes?

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

ChurnZero

MARCH 22, 2023

They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. There are many reasons this is happening, but one major reason is that many CS groups haven’t set up their program with the foundations it takes to run an efficient operation.

Customer Success 59

Customer Success Headcount Finance Leadership 59

BetterCloud

JUNE 16, 2022

And 72% of them say it prevents them from working on projects with real strategic business value. Employees wait too long for help desk tickets to be resolved, and IT knows automating SaaS operations can help. The path forward—for better data security and IT operational efficiency—is zero-touch automation.

Underperforming Technical Team 59

Underperforming Technical Team Operational efficiency. Innovation Retention 59

Sales Hacker

MARCH 5, 2019

Sales Operations & Enablement. Sales Leadership. In addition, he took a leadership role across the company to improve sales processes.”. Vladimir has created sales processes that improved the operational efficiencies of the team and client satisfaction. Sales Leadership. Let’s celebrate that!

Sales Hiring 108

Sales Hiring Scale Sales Leadership 108

Sales Hacker

APRIL 6, 2022

A CPQ solution that provides businesses with a complete view of the entire sales process from beginning to end, have an advantage over the competition. Research shows that 84% of small businesses with CPQ software are able to send quotes within 30 minutes, in comparison to 57% of small businesses without a CPQ. month to 3.42

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

InsightSquared

JUNE 8, 2021

This real-time visibility allows reps to focus on the go-to-market activities that truly make an impact, while helping sales leadership create highly accurate forecasts and identify risks ahead of key decisions.” . However when it comes to running these analytics, the output is only as good as the data that is used to generate it.

Scale 62

Scale Forecasting Customer Lifetime Value Operational efficiency. 62

InsightSquared

MAY 6, 2020

Efficiency and effectiveness are both buzzwords popularly used by CEOs and Sales VPs to chart the course of their organization. They are also commonly misused and misinterpreted, not just in the lexicon of business-speak but in daily use. How to Find the Sweet Spot Between Effectiveness and Efficiency.

Machine Learning 62

Machine Learning Artificial Intelligence Operational efficiency. Forecasting 62

SmartKarrot

JANUARY 5, 2022

Spearhead critical discovery and new business conversations with prospective clients. Secure new business for the company by acquiring new clients or by expanding existing client relationships. Liaise with company leadership to determine and build marketing materials to support business development efforts.

Customer Success 2

Customer Success Operational efficiency. Leadership Innovation 2

Sales Hacker

MARCH 5, 2019

Sales Operations & Enablement. Sales Leadership. In addition, he took a leadership role across the company to improve sales processes.”. Vladimir has created sales processes that improved the operational efficiencies of the team and client satisfaction. Sales Leadership. Let’s celebrate that!

Sales Hiring 75

Sales Hiring Scale Sales Leadership 75

SaaStr

AUGUST 15, 2020

If everybody’s just doing a little sliver of the work, how do you roll it up into a meaningful business case? Provide a platform, not a tool, that can be a consolidator and something that can drive costs, but still have all the features necessary to get the business results. I don’t know anyone right now.

Payment Methods 210

Payment Methods Merchant Services Scale Payments 210