SaaStr

NOVEMBER 25, 2022

They demonstrate spectacular growth and expansion while revolutionizing and disrupting industries with new business models. Scaling to satisfy customers’ demands depends on innovation and foresight combined with enterprise-ready technology and the right partners. How Atlassian does business . Marketplace partners.

Scale 230

Scale Scaling Marketplace as a Service Entrepreneurship 230

SaaStr

JULY 13, 2022

Only go-getters survive in the SaaS marketplace. The establishment of the enablement function is vital in scaling a business. From increasing competition to new products in the marketplace, there are too many variables for a salesperson to control. Or the revenue their business will generate by month-end.

Scale 227

Scale Sales Hiring Revenue Marketplace as a Service 227

SaaStr

NOVEMBER 21, 2022

Robert Butler, Chief Commercial Officer at Payrix, has spent over 25 years in fintech and has most recently grown Payrix from $4 million to $100 million in ARR over the last four years, leading to a successful buyout and the launch of Worldpay for Platforms. Brex then scaled its payments business quickly.

Payments 193

Payments Payment Methods Embedded Payments Scale 193

ChurnZero

NOVEMBER 18, 2022

As a Customer Success leader, do you find yourself watering down your budgetary requests? According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. How Customer Success can win more resources, budget, and credibility with Jeff Heckler.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Totango

APRIL 24, 2020

This week Totango hosted our virtual Customer Success Summit: CXO Connect for executives and leaders of Customer Success. How do you deploy teams most effectively to secure existing customers and ensure you keep up with the delivery of services and value to customers? Waiting is not an option.

Customer Success 62

Customer Success Scale Marketplace as a Service Cloud 62

CustomerSuccessBox

MARCH 14, 2022

According to a research study done by Mordor Intelligence, the compound annual growth rate estimated for the global customer success management market, let alone in the timeframe of 5 years (2021-2026) is estimated to be 25.02%. Thus it’s safe to conclude that the customer success industry is a powerful play for a career plan.

Customer Success 52

Customer Success Marketplace as a Service Interviewing Mobile 52

SaaStr

SEPTEMBER 24, 2021

Christa Diaz, Senior Director, Customer Success @ Hired. Kurt Muehmel, Chief Customer Officer @ Dataiku. Jag Jill, Regional Lead, Customer Success – US East, Canada & Latin America @ Dataiku. Sydney Archer, VP of Customer Success & Chief Diversity and Inclusion Officer @ Tugboat Logic.

VP of Engineering 272

VP of Engineering Technical Cofounder CTO Coach CTO Hire 272

Sales Hacker

DECEMBER 9, 2021

Are you struggling to break out and get noticed in business development? Driving innovation and creativity in business development. They hired GTMP to reach out to prospects offering them a stipend to participate in a best practices study on development and utilization of Amazon-like marketplaces and related in-marketplace advertising.

Innovation 101

Innovation Development Business Marketplace as a Service 101

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. Sam Jacobs : What’s the business model? And the ones that aren’t are generally, kind of related industries, IT services and those sorts of things. And the other thing I learned is it’s very, very hard to build a two-sided marketplace, Sam.

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. About the G2 Best Software Awards. million trusted user reviews.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

Totango

FEBRUARY 22, 2021

At Totango, we are working to “change the game” when it comes to customer success – and we’re breaking quite a few records in the process (watch out, Tom!). Changing the Customer Success Game. In 2020, the COVID-19 pandemic turned the world upside down, seemingly overnight. Totango Sets New Records.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

Totango

AUGUST 23, 2017

Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research institutes for industry benchmarking. The answer is surprisingly prescriptive: Embrace “as a service” offers.

Customer Success 64

Customer Success Marketplace as a Service Scale Benchmarks 64

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. So the first question is what made SaaS so successful. The last kind of constituent here is investors and business owners. How good is my business doing?

SaaS Payments 239

SaaS Payments Metrics Payment Methods Scale 239

SaaSOptics

APRIL 7, 2022

” Or, as Openview Partners defines it, “ product-led growth is an end user-focused growth model that relies on the product itself as the primary driver of customer acquisition, conversion, and expansion.” Does this mean that sales, marketing, and customer success are forced to hang out on the sidelines?

Business Model 74

Business Model Payment Features Business SaaS 74

SmartKarrot

JUNE 7, 2023

Role: Customer Success Location: Boston, MA, United States (Remote) Organization: Skedda As a Customer Success, you’ll address inquiries about our product through email and chat from potential and current consumers. Create and implement client retention tactics to boost adherence and keep customers.

Customer Success 19

Customer Success Point of Sale Marketplace as a Service SMB 19

Sales Hacker

SEPTEMBER 2, 2020

Airfare, meal bills, and other travel expenses can drive customer acquisition costs (CAC) into the tens of thousands of dollars. But meeting a client in person is still one of the most effective ways to build trust and, in turn, a solid, fruitful business relationship. Talvista: $199k ACV and $996k ARR. ACV and $17M ARR.

Scale 108

Scale Outsourcing Services Sales Technical Review 108

Sales Hacker

MARCH 29, 2021

Businesses are continuing to streamline their purchasing. As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. Ensuring partnerships, sales, product, engineering, and customer success teams have the information they need when they need it.

Payments 100

Payments SaaS Payments Payment Solutions Payment Services 100

ChurnZero

FEBRUARY 1, 2019

At ChurnZero, our mission is to be the best Customer Success platform out there – and Customer Success teams sit at the heart of this goal. Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. Amanda Berger, Chief Customer Officer, Lucidworks.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Marketplace as a Service 76

Marketplace as a Service AI Search Social Media Customer Support 76

SaaStr

MARCH 30, 2022

It’s critical for a business to adapt when the situation calls for it, especially in response to new customer preferences, evolving technology, cultural movements, etc. The signs that a change is needed can come externally, like a new trend or wave that impacts your product, business, or mission. In this session, Boast.AI

Scale 240

Scale Sales Hiring Marketplace as a Service Construction 240

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Tailor experiences, from onboarding to customer service, ensuring each subscriber feels uniquely valued.

Retention 52

Retention Engagement Strategy AI Search 52

SaaStr

AUGUST 29, 2022

From PLG and consumption-based pricing, to value-based selling and driving efficient growth, Erica will share veteran insights that will help you develop your own successful GTM strategy. Josh can share the specific business decisions Gusto has had to make with this approach, particularly over the past few years and today. GET 20% OFF!

Scale 251

Scale Sales Hiring Marketplace as a Service B2B 251

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. Customers are looking more and more to their peers before considering a purchase.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

SmartKarrot

AUGUST 29, 2022

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Execute consulting projects with customers.

Customer Success 19

Customer Success Sales Hiring Marketplace as a Service Government 19

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. “We deliver more than a Customer Success platform to our customers; we’re also their partners.

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

Casey Accidental

OCTOBER 27, 2020

This is part three of a three part series on sequencing business models. In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. That demand is the base of SaaS customers using the core SaaS product.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

SmartKarrot

OCTOBER 21, 2021

Role: Director, Customer Success Location: Remote, United States Organization: FloQast As a Director of Customer Success, you will ensure the CS organization enables customers to reach desired outcomes while providing a great customer experience.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

Totango

APRIL 25, 2022

Selecting the right customer success platform for your organization can be challenging. In this article, we’ll look at the mistake of choosing a platform that doesn’t allow you to create inspiring customer journeys. Out-of-the-Box Functionality .

Scale 86

Scale Marketplace as a Service Customer Success Communication 86

SmartKarrot

APRIL 21, 2023

As businesses strive to make data-driven decisions, self-service business intelligence (BI) reporting and analytics are becoming increasingly popular. By providing easy-to-use tools for data visualization, exploration, and reporting, self-service BI can save time and improve decision-making.

Marketplace as a Service 16

Marketplace as a Service Business Mobile Data Analysis 16

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. million trusted user reviews.

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. You need to remain top-of-mind to ensure you stay relevant to your clients’ business and can continue to drive growth through retention and expansion.

Communication 100

Communication Marketplace as a Service Technical Review Engagement 100

Intercom, Inc.

FEBRUARY 6, 2020

Seeing a real demand for business courses in their consumer marketplace, the team identified an opening in the market to disrupt corporate training and hypothesized that employers would be more than willing to pay. Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Tidelift has raised over $40M from some of the best in the business including Foundry Group and General Catalyst. How does company culture impact the quality of customer success?

Sales Hiring 196

Sales Hiring Scale Technical Review Outsourcing Services 196

SaaStr

JUNE 10, 2021

Transcript: Announcer: In today’s SaaStr insider episode, Marten Mickos, CEO at HackerOne shows the innovative approach of packaging customer value, and how your business can use their model to build elegant and powerful customer offerings. And if we look at the specifics of the word SaaS, software as a service.

Outsourcing Services 140

Outsourcing Services Marketplace as a Service Outsourced Development Scale 140

SaaStr

JANUARY 28, 2019

You don’t need us to tell you this is mainstream—even Jack Dorsey, co-founder, and CEO of Twitter and Square is investing in customer success: Hello St. Louis Square Customer Success team! So are you invested in your customers? If you’re in the SaaS industry, chances are you’ve heard of customer success.

Scale 107

Scale Marketplace as a Service Customer Success Scaling 107

SaaStr

NOVEMBER 6, 2019

According to Harvard Business Review , companies that were instrumental in creating their categories accounted for 53 percent of incremental revenue growth and 74 percent of incremental market capitalization growth. Customers Are Initially Interested in Education, Not Your Product. Not Everyone Will Get It Right Away.

Scale 109

Scale Sales Recruiting Marketplace as a Service Forecasting 109

SmartKarrot

SEPTEMBER 23, 2021

Lead the design and implementation of C2FO’s Client Success playbook, setting CSMs up for success with holistic account management. Identify business needs for growth, productivity improvement as well customer experience improvement opportunities. Liaise with the Product Owner team regarding customer feedback.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Marketplace as a Service 19