OpenView Labs

MARCH 24, 2021

Without fail, every week I speak to 5–10 startup founders who are dealing with one of these two painful situations: They’re going through the process of parting ways with the wrong VP of Sales or the wrong enterprise salespeople. For either one, the bottom line is that the cost of a bad hire is significant.

Sales Hiring 56

Sales Hiring Underperforming Technical Team Company Culture Interviewing 56

Sales Hacker

FEBRUARY 1, 2021

Subscribe to the Sales Hacker Podcast. Lessons learned from nine months in enterprise sales [10:18]. Sam Jacobs: This week on the show, we want to put a spotlight on account executives, people like you that are in the trenches making sales. What’s your sales organization’s biggest challenge right now?

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Underperforming Technical Team Scale Sales Hiring Systems Review 69

Valuize Consulting

NOVEMBER 3, 2021

Your Employee Experience Determines Your Business’ Success. A recent Towers Watson study revealed that businesses with a strong employee experience sustained a 4% bump in revenue while those with a poor experience saw revenue fall by 1%. Ready to drive better business outcomes? Exceptional EX Drives Exceptional CX.

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

Sales Hacker

OCTOBER 5, 2018

Kim* was fed up because James,* the star salesperson her organization promoted, wasn’t making it as a sales manager. James had been killing it at sales. It was clear he knew the industry and how to convert leads into sales. But then people on the sales team started leaving. Calls like this come in all the time.

Management 85

Management Underperforming Technical Team Sales Compensation 85

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. Steve has previously said, “Sales and marketing must be one team.” What does this mean for the processes used by marketing teams?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

Sales Hiring 203

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 203

OpenView Labs

FEBRUARY 20, 2020

One of the most fundamental changes a company can make is shifting its sales model. Consider the difference between self-serve/product-led (PLG) models versus more traditional enterprise sales models. The two seem diametrically opposed—situated firmly at opposite ends of the sales spectrum.

Enterprise 52

Enterprise Sales Hiring Sales Underperforming Technical Team 52

Sales Hacker

AUGUST 4, 2020

This week on the Sales Hacker podcast, we speak with Matt Rizzetta , founder of North 6th Agency, which is a communications and PR firm based in New York City. Matt launched his business from his proverbial garage while his wife was pregnant with their first child. Subscribe to the Sales Hacker Podcast. We’re on iTunes.

Scale 105

Scale Sales Hiring Sales Recruiting Outsourcing Services 105

Sales Hacker

AUGUST 26, 2019

And as companies take advantage of global business opportunities, they’re experiencing an increasingly diverse range of clientele. So why are many companies failing to make building a diverse workforce a greater priority? The fact that they don’t is actually bad for their bottom line. Diversity in sales is possible.

Sales Recruiting 55

Sales Recruiting Sales Hiring Underperforming Technical Team Company Culture 55

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Write down your principles (like your mission statement) and use it very early for guiding culture and decision making.

Scale 150

Scale Payment Services Payment Methods Scaling 150

SaaStr

SEPTEMBER 10, 2020

To date, the company has raised $120M in financing from Battery Ventures, Insight, Venrock, Costanoa, Bain Capital, and Salesforce Ventures to name a few. As for Latané, before 6sense she was CMO and sales leader at Appirio where she drove 5X more effective field marketing programs and an increase in inbound leads by 300%.

Scale 171

Scale Sales Hiring Software Review Technical Review 171

Neil Patel

OCTOBER 4, 2020

For many business owners and marketers, analyzing and deploying data can be an intimidating prospect. For that reason, analytics agencies have emerged, whose aim is to help businesses leverage their data for better decision making and improved outcomes. A Well-rounded Team. Syncing With Your Team. A Solid Client List.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

Sales Hacker

FEBRUARY 3, 2020

This week on the Sales Hacker podcast, we speak with Matt Cameron , Founder and Managing Partner of SaaSy Sales Management. SaaSy Sales Management runs in-person, public, and private workshops to teach go-to-market SaaS leaders how to produce the best outcome for their company and their people. What You’ll Learn.

Underperforming Technical Team 80

Underperforming Technical Team Scale Sales Hiring Technical Review 80

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. In Dec 2008, Vista Equity Partners acquired a majority stake in Wrike for a deal reportedly valuing the company at $800m. Why SaaS is your business model, not your mission.

Sales Hiring 143

Sales Hiring Scale SMB Sales Recruiting 143

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Second, why does Krish believe it is one of the most important things any company must do?

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

SaaStr

APRIL 16, 2020

325: Carolyn Guss is VP of Corporate Marketing @ PagerDuty, the company keeping your digital operations running perfectly with their real-time operations platform. Prior to their IPO in April 2019, PagerDuty had raised funding from some of the best in the business including a16, Bessemer, Meritech, Harrison Metal and Elad Gil to name a few.

Scale 177

Scale Underperforming Technical Team Leadership Branding 177

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. We work with many of the companies who are here at SaaStr, Salesforce, Slack, Twilio, Zoho, and I hope many of you in the room.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Does Bob agree with the notion that channel sales have completely died in the world of SaaS? Prior to Crossbeam Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018.

Sales Hiring 133

Sales Hiring Scale Outsourcing Services CTO Hire 133

FastSpring

MARCH 10, 2023

Most CEOs don’t run the same company for over 15 years, but Alf Ruppert isn’t the typical tech founder. I’m a bit closer to business owners from the 50s,” he admits — a time when he believes creating an enjoyable work environment was more highly valued. So I published everything I knew about business software on the Mac.

Consulting 78

Consulting Underperforming Technical Team Interviewing Software 78

SaaStr

JULY 20, 2021

The session that I’m talking about is basically about the board dynamic and about how to survive this valley of death and bring not just yourself and your team but your extended team, including your board, across that until you cross the $1 million mark, and then the $10 million mark and keep going beyond.

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Underperforming Technical Team Sales Hiring AWS Business Model 245

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. Less than a year later, Drata was launched.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

MARCH 24, 2020

Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. Sam Blond | Chief Sales Officer @ Brex. I’m doing The Playbook To Recruiting Your Sales Team. Once again, amazing job to the SaaStr team. FULL TRANSCRIPT BELOW.

Sales Recruiting 133

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 133

SaaStr

MAY 31, 2019

237: Parker Conrad is the Founder & CEO @ Rippling, the startup that gives you back your time from payroll to employee computers, Rippling makes it unbelievably easy to manage your company’s HR and IT – in one system. How can one prevent their customer support team from being a wall of protection for the product and eng team?

VP of Engineering 130

VP of Engineering Sales Hiring Scale Systems Review 130

Neil Patel

JANUARY 11, 2021

Starting your own business is the dream, right? Almost anybody can start up a business – all you need is a great idea, the right systems, and the drive to see it through. No college degree, huge bank balance, or business experience is needed. In this article, I’m going to discuss the exact steps to start a business.

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Underperforming Technical Team Business Sales Hiring Scale 128

SaaStr

MAY 23, 2019

I’ve also had more than 10 years of CMO experience, including a good run at Business Objects where I ran marketing as we grew from 30 million to over a billion in revenue during a nine-year period. So I am or have been an independent board member on four companies. Do I have the right team? I sit on boards. ” Right?

Sales Hiring 120

Sales Hiring Underperforming Technical Team Scale Startup 120

SmartKarrot

AUGUST 31, 2021

Role: Director, Customer Success Location: Remote, San Francisco, CA, US Organization: Salsify As a Director of Customer Success, you will supervise, build and expand the existing Customer Success strategy to enable each member of the team to be the best-trusted advisor for the customers.

Customer Success 19

Customer Success Underperforming Technical Team Technical Review Leadership 19

Chargify

APRIL 23, 2019

Understanding which stage your SaaS business is in can help determine the appropriate time to scale to the next phase—and do so successfully. The “primary risk [during pre-startup] is the failure to design a business plan and strategy that will enable the company to become profitable as it makes sales and earns revenue.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

ChurnZero

OCTOBER 4, 2019

Sam has over 16 years of experience in consulting, product management, and leading customer success teams. Bloomfire allows teams to improve productivity and customer centricity by creating a self-service knowledge base. Customer Success is a relationship-focused business methodology that relies on people, processes, and tools.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Tidelift has raised over $40M from some of the best in the business including Foundry Group and General Catalyst. Before Tidelift, Bridget was VP of Sales @ Logz.io What works?

Sales Hiring 194

Sales Hiring Scale Technical Review Outsourcing Services 194

Upscope

JUNE 9, 2021

A couple of them our team did. And at the call center I was at, the recruiters told me the job wasn't a sales job, just customer service. You could be written up for not pitching a sales offer on EVERY CALL that came in. Managing primarily by metrics would be a sad way to build a company and work with other people.

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

Kellblog

AUGUST 13, 2019

If you’re immediately dispatched to Sand Hill Road in search of capital, you’ll be out pitching the company poorly instead of learning the business and making plans to improve it. Moreover, even if you are work-compatible, some Sales VPs like “travel with” their favorite VP of Marketing.

Software Review 76

Software Review Startup Sales Hiring Software 76

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. Why is Customer Loyalty Important for B2B SaaS Businesses?

B2B 108

B2B B2C Underperforming Technical Team Business 108

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. To date the company has raised over $132M in financing from some of the best in the business including Sequoia, a16z, Index, Greylock and Kleiner Perkins to name a few.

Sales Hiring 194

Sales Hiring Sales Recruiting Scale Technical Advisors 194

SaaStr

JULY 5, 2023

The Team Matters More Than The Operating Model Snow’s greatest piece of advice is to choose your team wisely. He believes the team is more important than the operating model because you can have the best models in the world. But if you don’t have the underlying team and structure, it won’t work. They didn’t.

Strategy 214

Strategy Marketing Underperforming Technical Team Sales Hiring 214

SaaStr

JANUARY 21, 2020

Justin Welsh, former SVP of Sales at PatientPop explains how he started in SaaS in 2009 as the second sales hire at Zocdoc. Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. Justin Welsh | SVP Sales @ PatientPop. Want to see more content like this?

Sales Recruiting 265

Sales Recruiting Sales Hiring Scale Sales 265

SaaStr

OCTOBER 22, 2020

Prior to their incredibly successful IPO in April of 2017, they raised funding from some of the best in the business including Sequoia, a16z, Greylock, Khosla and Floodgate to name a few. How does the structure of your marketing team need to change with the evolution? And this schedule really was a team effort.

Sales Hiring 166

Sales Hiring Scale Interviewing Technical Review 166

SaaStr

SEPTEMBER 23, 2020

377: Dave McJannet is the CEO @ Hashicorp, one of the fastest-growing enterprise companies of our time providing consistent workflows to provision, secure, connect and run any infrastructure for any application. As you can tell from that list, it was really a team effort, so huge thanks for that.

Scale 194

Scale Leadership Underperforming Technical Team Scaling 194