Intercom, Inc.

DECEMBER 31, 2019

What was perhaps less predictable was the ensuing prevalence of the subscription-based business model. And it’s not just the startups playing this game – Steve Jobs was proudly averse to the notion of subscriptions, and now Apple spends most of its earning calls boasting about the performance of its services division.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

OPEXEngine

NOVEMBER 2, 2021

Software-as-a-service (SaaS) businesses are on track to generate some $105 billion in revenue this year, an accomplishment for a business model that, while it’s been around since the 1960s, didn’t evolve into its current form until a decade ago. Today, SaaS is in a very different place. The options are far more varied now.

DevOps as a Service 52

DevOps as a Service SaaS Outsourced Development Subscription 52

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Is something very important because when we think about simplicity, you don’t want to present an invoice every time they want additional help.

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

ChurnZero

MARCH 3, 2022

If you are responsible for Customer Success in your subscription model company, you have monsters in your closet. The SaaS business model, which runs on recurring revenue, needs Customer Success to survive. 2021 Customer Success leadership study. These churn monsters take big bites out of your customer base.

Customer Success 98

Customer Success Churn Onboarding Consulting 98

Sales Hacker

MARCH 16, 2020

Let’s hear from Luigi about the subscription economy and the subscription business model! How 7 mantras can teach the concept of recurring revenue. Bundles & subscriptions are everything! Everything is turning into a subscription — the way that SaaS B2B salespeople sell. What You’ll Learn.

Revenue 77

Revenue Scale Sales Hiring Subscription 77

FastSpring

SEPTEMBER 16, 2022

With that said, if you’re not a FastSpring customer but you’ve considered checking us out, joining GSL is a great way to find out more about the company, by viewing customer interactions with our leadership, seeing what kinds of questions and comments users have about the platform, and more. And if you have no interest in FastSpring?

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

FastSpring

DECEMBER 19, 2019

Subscription Transaction Volume Surpassed One-Time Purchase Volume. The subscription economy is clearly here to stay. This is why we’re committed to continually develop new and innovative tools that help software companies successfully transition to a subscription-based business model. We Evolved Our Brand.

Technical Review 70

Technical Review Software Review Marketplace as a Service Innovation 70

Chargify

AUGUST 6, 2019

Welcome to the Subscription Rockstars series! We will analyze both their mistakes and their victories to draw lessons that you can apply to your business. And, of course, we will pay special attention to how their subscription billing models and pricing strategies contributed to their growth. Image source). Image source).

Subscription 40

Subscription Payment Features Revenue Software Review 40

OpenView Labs

APRIL 16, 2020

So we had to prune back even as we were pivoting the teams and the leadership to chase a new opportunity. But during that time, we adopted a kind of “let’s transform the business” rallying cry—it was a super creative time. We came out with new products, new branding, new packaging, new GTM, new business models.

Leadership 70

Leadership Business Model Healthcare Acquisition 70

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Again, it was an easy to use model which scaled effective decision-making. Put simply, enduring companies have moats which defend their business model - they are a competitive advantage.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Sixteen Ventures

AUGUST 14, 2022

NRR is often referred to as the “North Star” metric for SaaS and Subscription companies as, simply put, higher NRR = higher company valuation. On the other hand, what’s been proven time and again – around the world and across different company types, funding stages, business models, etc. Four Ways to Improve NRR.

Customer Success 97

Customer Success Investment Sales Hiring Retention 97

SmartKarrot

NOVEMBER 24, 2021

Subscription model, membership economy, consumption-based model. As per Deloitte , 8 out of 10 subscription companies are maintaining their customer base or growing their customer base in the pandemic. Today, businesses in the subscription economy have moved from selling one-off products to customers.

Subscription 10

Subscription Payment Features Payment Services SaaS Payments 10

SaaStr

NOVEMBER 16, 2020

Andy MacMillan: I spent five years at Oracle in the Fusion Middleware Group, working in Thomas Kurian’s org and ended up hopping over to Salesforce to learn the SaaS business model and ran a business inside of Salesforce for a while. I don’t subscribe to the servant leadership model. Let’s do it.

Sales Hiring 199

Sales Hiring Scale Leadership Technical Review 199

ChurnZero

MARCH 3, 2022

Churn monster playbook: your definitive guide to fighting customer churn If you are responsible for Customer Success in your subscription model company, you have monsters in your closet. Download this eBook to learn how to crust your SaaS Customer Onboarding. These churn monsters take big bites out of your customer base.

Customer Success 52

Customer Success Churn Onboarding Consulting 52

Sage Intacct

AUGUST 21, 2019

Particularly with land-and-expand subscription business models, they need to track upsells and renewals against the performance obligations from the original sale, in order to track and increase CLTV. Let’s dive into five pieces of wisdom our three experts shared in a recent webinar.

Cloud 74

Cloud Finance Business Model Subscription 74

SaaStr

JULY 25, 2021

And the third thing is what is it about the product or the business model that they’re basically contemplating that gives them a very defendable technology advantage? How defendable is the technology of the product or the business model? And so those depending on the stage of company, those have varying factors.

Sales Recruiting 249

Sales Recruiting Sales Hiring Scale VP of Engineering 249

Navint

OCTOBER 9, 2018

Demand for Subscription, Recurring Revenue, and Monetization Services Spurs Navint Growth. Alliances are critically important as we help our clients capture the benefits of recurring revenue business models quickly and efficiently,” said Jeff Wissink , Managing Director of Navint Partners. “We

Development 40

Development Strategy Consulting Subscription 40

Intercom, Inc.

JANUARY 16, 2020

How have you structured the business model or even the product to make that type of viral spread easier? Has there been any similar moments for you in terms of seeing sudden growth due to changes you’ve made in the products or maybe your business model? Embracing professional services as a distribution channel.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

OPEXEngine

JULY 28, 2020

They define a bold path to leadership, they make difficult portfolio choices, they allocate resources strategically and they build strong capital structures. Subscription services also let small businesses send notifications to customer groups, set up a storefront, accept payments and offer virtual customer service.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

Neil Patel

NOVEMBER 7, 2020

Fix My Churn specializes in these two areas: Fix My Churn collaborates with tech companies with a monthly subscription business model. Thought Leadership. Thought-leadership is how the top email marketing brands keep such needed pace with the industry. At Neil Patel Digital, we have a clients you may recognize.

Software Review 102

Software Review Marketing Technical Review Outsourced Development 102

Valuize Consulting

MARCH 31, 2020

These are all common traits of customer success leader s who are driving sustainable growth for software companies in the subscription economy. These leaders are armed with customer success strategies that empower them to blast through the walls in their businesses. And covered in brick dust and plasterboard. Sound familiar?

Customer Success 40

Customer Success Sales Hiring Business Model Leadership 40

SaaStr

NOVEMBER 9, 2022

If you want to optimize your growth for the long term, consider developing specific priorities in the areas of your business model, customer experience, and employee experience. Business model. This approach gets to the heart of the subscription-based business model. Make their life better.”.

Underperforming Technical Team 43

Underperforming Technical Team Business Scale Business Model 43

How SaaS Works

OCTOBER 7, 2019

Introduction The software-as-a-service business model appeals to companies of all sizes from tiny startups to massive Fortune 500 companies. What company does not want predictable, recurring, scalable revenue? The simplest example of SaaS is a product accessed by a user through a web browser for a monthly subscription fee.

SaaS Payments 40

SaaS Payments Scale Payment Solutions SaaS 40

User Pilot

JULY 27, 2023

In a nutshell, customer retention is important because your entire business model depends on it. Retention benefits your bottom line: As a subscription-based business, you can’t drive sustainable growth if you keep burning cash to acquire new customers that aren’t staying long enough to justify the expense.

Retention 97

Retention Strategy Management Churn 97

SaaStr

NOVEMBER 28, 2019

If we combine it with a business model that nobody really understands, it’s just too much. Felix : And then kind of as we raised our series B round where we said, okay, let’s try to build a really good and successful company, that’s when we shifted to a hundred percent subscription. It can order subscription.

Sales Hiring 177

Sales Hiring Scale Sales Recruiting Government 177

ChurnZero

JUNE 11, 2021

A customer health score is a value that indicates the likelihood that a customer will renew their subscription or service with your company. During that time, health score factors (that are based on features, use cases, processes, leadership, and KPIs) have likely changed which affect the metrics associated with your health score. .

Software Review 96

Software Review Systems Review Scale Underperforming Technical Team 96

SmartKarrot

OCTOBER 7, 2021

Understand the customers’ business models and industries to best position adaptive insights to support their business goals. Act as the advocate for customer needs and quarterback issues cross-departmentally and to senior leadership. Collaborate with Sales to identify and develop upsell and cross-sell opportunities.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

Kellblog

MARCH 11, 2020

ARR < $25K), use a low-touch sales model, and focus on the small and medium business market [1]. I’ve won deals precisely because we proposed twice the services as our competition because the customer saw we actually wanted to solve their problem, and not just low-ball them on services to sell subscription.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

Intercom, Inc.

MARCH 11, 2021

For Farhan, understanding the psychology behind this user behavior could unlock some interesting new avenues for B2B: “Depending on your business model, you might have paths you can add to your existing product purchase. When I’m approaching people leadership, I also think about it from a very logical standpoint.

B2C 118

B2C B2B Scale Strategy 118

Sales Hacker

AUGUST 18, 2020

He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. Walk us through the basic business model. Sam Jacobs: Is it a subscription service?

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

OPEXEngine

DECEMBER 23, 2020

ARR < $25K), use a low-touch sales model and focus on the small and medium business market [1]. I’ve won deals precisely because we proposed twice the services as our competition because the customer saw we actually wanted to solve their problem, and not just low-ball them on services to sell a subscription.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SaaStr

AUGUST 9, 2019

In a SaaS business, you want to be anywhere from 4 to 6x, your on-target earnings from a quota perspective. What I have worked on and work with my leadership team, my peers, with Brad and finance as well as our board, is there’s different points in the journey as you go through that. Our payback has to hasten.”

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

SaaStr

MARCH 26, 2019

Speaker video: Stripe is really a set of developer tools for building and operating an online business. We work with hundreds of thousands of companies around the world on accepting payments, expanding globally, and increasingly on innovating their business models for the internet and for mobile.

Scale 152

Scale Payment Services Payment Methods Scaling 152

SmartKarrot

APRIL 13, 2020

In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. SaaS businesses are organizations that provide subscription-based software applications that are centrally hosted on their servers over the internet. Indeed, assisting SMBs with invoicing and payments does work for them.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

FastSpring

MARCH 27, 2023

So essentially building the first operating system for corporate learning and development teams in bringing thought leadership community best practices around the LearnOps category. Ryan Austin 01:34 Sure, no, starting businesses are really tough as everybody knows. Or is it just the world reinventing like business models?

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

SaaSOptics

MARCH 1, 2022

.” Keeping your quote-to-revenue tools separate is like having individual cubbies for key business functions and financial data. Data silos sometimes make it easier to locate quotes, invoices, financial statements, and more for growing finance teams still developing a consistent workflow. Invoicing and Billing.

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

SmartKarrot

DECEMBER 23, 2020

Support the post-sales processes and collaborate with Sales, Delivery and Support leadership to improve the customer journey on strategic handoffs, while understanding customer needs or expectations. Define operational metrics for the team and establish a system for tracking metrics.

Customer Success 10

Customer Success Technical Review Scale Social Media 10